Chili Piper

Fastest in company history to achieve Expert AE.
#1 AE over the last 12 months, closed 20% more than the next closest AE.
2025 Q1 138% of quota #1 AE
2025 April 238% of monthly quota, 3rd best new business month in company history
Achieved 166% of quota or higher 5 of the last 7 months, two of those months exceeding 235%.
Closed logos like Cvent, Bullhorn, Safeguard Global, Hackerrank, Seesaw, Acquisition.com, Exclaimer, Motley Fool and more.

While the title says Expert, I feel like I've just started and that alone makes me excited for what's ahead.

"Expert" Account Executive

2024 FY 137% of quota
#2 AE for the FY
#1 AE for the last 10 months(post ramp)
Promoted 3 times in 2024
2024 Q1 128% of quota #4 AE(2 months ramping)
2024 Q2 125% of quota #4 AE
2024 Q3 116% of quota #2 AE
2024 Q4 178% of quota #1 AE 

First full year as an AE under my belt, lots learned and lots still to learn

Senior Account Executive II

#1 AE over the last 4 months
152% of quota over the last 4 months

Senior Account Executive

130% of quota over the last 5 months.
#1 in CW ARR over the last 5 months. 
Closed 4 of the first 5 Chat(new product, you should check it out) new business deals.

Account Executive II

Account Executive

120% of quota

Sourced the 8th largest C/W deal in Chili Piper history my last day as an SDR.

Once sent a prospecting video from a baby pool with my kids sand toy and a Corona that went viral..🤷‍♂️

2nd most SDR sourced meetings and SDR sourced C/W for 2023 despite not being an SDR the last two months. 

Missed quota once in the last 11 months of being an SDR, missed half that month due to personal reason. 
Hit 140% of quota the month before and after that month.

Sr. SDR II

Sr. Sales Development Representative

89% of quota for the full 7 months.
1st 4 months 62%
Last 3 months 115%

Chili Piper is the leading inbound conversion software, used by top B2B revenue teams like Intuit, Twilio, Spotify, and Gong.

We’re on a journey to build the best company to work for and to work with while trying to make the world a better place. Our team is distributed around more than 160 cities and 35 countries around the world. Join the movement!

Sales Development Representative

Kensett Elementary

5th/6th grade Math/Science teacher. 

• Was a part of the school leadership team my second year in.
• Managed groups of students anywhere from 20-28 at a time.
• Collaborated with coworkers regarding student behavior or lessons.
• Communicated effectively with admin and parents(many of whom did not want to talk to you.)
• Adapted lessons to the needs of the individual child.
• Monitored and recorded student growth.
• Worked remotely and performed the duties assigned to me effectively.

5th/6th Grade Math Teacher

Thanks for stopping by! 👋

I'm passionate about creating connections that drive results.  Currently, I do that as an Account Executive at Chili Piper.

Before diving into tech sales, I spent several years as a 5th and 6th grade math teacher.  Those years honed my skills in clear communication, building trust, and fostering a positive and productive environment.  These skills translate perfectly to the world of sales, where understanding a client's needs and crafting win-win solutions is paramount.

While I loved seeing the light bulb moments in my students' eyes, teaching post covid was a thankless job that had me coming home with headaches everyday, which made it tough to be the father/husband I needed to be.   My family without a doubt, are the reason I made the switch to tech and I'm grateful I did.  Now, at Chili Piper, I can leverage my skills and passion while also having the flexibility and work-life balance to be truly present for my family. They keep me grounded, remind me what truly matters, and occasionally provide some hilarious negotiation practice (turns out arguing over who gets the last cookie is great prep for closing a deal!) 😂

P.S. Chili Piper's Demand Conversion Platform handles all your routing and scheduling needs in one platform.
Chat- Qualify, routing, and booking from chat, live chat, and more
Concierge- Qualifying, routing, and booking from the form.
Distro- All things lead routing
Handoff- Send suggested times/book on behalf of someone else(SDR to AE handoff). We handle the routing, you just book the meeting. 
What typically takes 2...3...sometimes 4 vendors all in one place.

Stay Spicy!🌶

Aaron Wallace 🌶️

Allied Universal® Electronic Monitoring

(Formally Attenti Electronic Monitoring)

• Managed 50+ clients representing $3.5M in ARR through quarterly business reviews, enablement, and 
   risk mitigation, which resulted in a 95% renewal rate.

• Advocated for customers by partnering with Marketing and Product teams to roll out over 100 Feature 
   and Program request changes, increasing CSAT by 30%.

• Developed and led technical training, achieving 100% adoption goal attainment.

• Served as internal SME on technical products, selected to enable Account Managers and Sales leaders on solutions mapping and product demonstrations.

• Collaborated with Support to resolve technical issues, achieving a 97% resolution rate.

• Conducted quarterly business reviews to highlight wins, align on business goals, and develop strategies to increase product adoption.

Account Manager - Public Safety

Applied Systems, Inc.

• Supported 200+ SaaS accounts totaling $3.3M ARR through implementation, onboarding, and ongoing support.

• Led webinar-based training, created enablement material, and project-managed technical implementations.

• Advised, mentored, and trained 15 new employees on technical products and the implementation process of B2B Insurance, reducing time to productivity.

• Agency SaaS to ensure their success in onboarding customers and supporting new customer growth, resulting in 100% of new employees moving from onboarding to successfully managing their own assigned client accounts.

• Successfully led 200+ new Insurance Agents through the SaaS implementation process; worked closely with customers to communicate and ensure milestones were being met, resulting in 95%+ of customers achieving their targeted go-live dates.

• Presented internal quarterly business reviews with executive-level stakeholders’ makers by providing health updates and YTD profits from assigned portfolios, ensuring transparency and proactively mitigating churn risk.

• Conducted comprehensive onboarding sessions covering software usage and troubleshooting techniques.

Implementation Consultant

Ever see how someone lights up when they have an "Aha!" moment?

My career is built on creating those exact moments.

I have over ten years of experience as a trusted advisor and a customer success manager (CSM), and my work with customers is one of my most significant achievements.

Many people will go to work with no passion and no drive.

It's a transactional job. Clock in and clock out.

But being a CSM means a lot more to me, and there is a bigger purpose.

My approach to Customer Success entails 'Five Core Principles':

✅ Creating trust to uncover true needs & pain points
▶️ Advising customers with product solutions to meet their goals
📈 Going beyond end-user training and enabling true change management
📊 Regularly analyzing the data/health of accounts to mitigate risk and find opportunity
✅ Approaching retention and revenue growth as direct results of customers' achieving their business outcomes

Looking forward to chatting! 💬 💭

taplio

The Battle

Aaron Wallace 🌶️

William Bahlau

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