Go Nimbly

Not gonna lie... still figuring this part out but pretty sure it includes lots of 'architect-y' buzzwords like instances, integrations, systems, territory modeling, roadmaps, sprints, release cycles, hyper-care, object modeling, lucid-charting, API awareness, database...ing, routing, workflows, problem solving, critical deadlines, impact analysis, cross-functional alignments, client-facing discovery, scope, requirements, user stories, scope creep, regular creeps, analysis, conceptual design, one on ones, popping into calls, certifications, using the phrase 'I don't know but let me check and get back to you', and other stuff like that. 

 But you can follow along with the adventure by subscribing to the podcast here: https://partneropspartner.buzzsprout.com/2173770

RevOps Architect

PartnerOps Partner

PartnerOps Partner is dedicated to raising awareness, capability, and support for the niche role of Partner Operations within SaaS industry. We achieve this by connecting professionals in the highly niche space of "Partner Operations" to one another through community, podcast, events, and networking. Learn more at the website - www.partneropspartner.com - and reach out to connect!

Host

Partner Foundations

Partner Foundations is an App-Exchange approved, Salesforce native solution for partner management that provides your partner team the underlying framework necessary for scalable ecosystem growth. 

Finally, Salesforce built with Partnerships in mind! 

With Partner Foundations, your partner team can accelerate their focus on growth and stop haggling over system headaches while your executive team can get the real-time insights they need to continue investment in your program. 

Reach out for more information or see our site and listing on the Salesforce App Exchange: www.partnerfoundations.com

Co-Founder

Samsara

Lead multiple high value projects impacting program operations including a complete overhaul on the core attribution model to support scalable growth for standard and exception programs. Types of projects included:
- CRM architectural overhaul to support multi-thread partner attribution and program management
- Salesforce Experience site cleanup including basic UI and User management capabilities 
- Deal Reg to ABM Data Alignment + Approvals workflow for Partner referrals
- Improving in-system visibility of existing business (Deal Reg, Leads, Opportunities, Contracts, etc.) within Deal Reg review process
- Subsidy program oversight + operational enhancements for in-system visibility and management of active program engagement and financial impact 
- Partner 'App' for centralizing PAM experience within CRM 
- Improved reporting around new architecture to support in-system visibility of performance based on Program, Partner and Partner contacts

Senior Program Manager, Partner Operations

Atlassian

Working cross-functionally to deliver an excellent partner experience through the lens of system architecture, design, and integration.

Senior Channel Business Operations Architect

6sense

All things Partner Ops nestled in the RevOps team with a heavy dotted line to the Partnership Org! 

So what am I doing? 

- Enhancing Partnership infrastructure within SFDC to provide reliable metrics for Partner Source and Partner Influence, including automatic calculations on estimated referral fees 
- Incorporating program management elements within SFDC to improve visibility and awareness of Partnerships overall
- Implementing a PRM to capitalize on Inbound Referrals, Directory and other features 
- Utilizing Spekit to enhance partnership stories on overlaps nestled right in Accounts and Opportunities
- Developing recruitment and sales rhythms for Partnership programs 
- Working on contract management for inbound recruitment to simplify documentation, agreements, and improve compliance

Manager, Partner Operations

M-Files

> Implemented standardized onboarding process for US Partners as Partner Sales Enablement Manager
>Brought Impartner PRM implementation online within 3 months of introduction to product following 4 month delay in realizing go-live
> Established core channel process for Lead and Opp management and maintained core process through multiple changes in core GTM strategy over the course of several years
> Re-architected overly complex custom PRM integration to standardized integration with zero end user downtime or interruption
> Implemented partner order support model to reduce delivery times from nearly 2 weeks to 2-3 days
> Implemented SFDC Forecasting to improve collection and visibility of global forecast numbers 
> Implemented SFDC Territories to support territory management and improve clarity of ownership
> Lead go-live communication strategy for global Adobe-Sign integration with core platform
> Transitioned checklist based onboarding to Talent LMS for global new hire onboarding support 
> Transitioned checklist based sales onboarding to Talent LMS for global new sales hire support 
> Since implementation of model, 100% OKR (or Rocks) realization for 6 consecutive quarters
> Developed Prospecting Guidelines to support existing tool stack and new hire orientation 
> Acted as support Admin and occasional vendor manager across entire RevOps tool stack, primarily focused on end user experience and strategic adoption within Sales (Impartner PRM, SFDC, 6Sense, Sales Navigator, Outreach, InsideView)
> Lead global redistribution and training of Sales Navigator with an overall in increase in Search and In-Mail adoption and acceptance rates

Lead Program Manager

Drive360 CRM (Closed)

> Reduced new client churn from 95% to 40% through onboarding, support, and product enhancements
> Improved time to cash by 15 days (25%) through onboarding enhancements (reduced from 60 to 45 days)
> Developed remote launch model to reduce initial onboarding costs for end customers, increasing market potential to smaller dealers and improving time-to-value for all
> Improved product management/delivery timelines and stabilized platform through implementation of Agile/Scrum methodologies as Certified Scrum Product Owner (CSPO)
> Implemented automated support model to support staff reductions while increasing increase overall support response time and bug repair
> Convinced primary investor to support 90-day cessation process (instead of 30-day) after uncovering significant financial crisis
> Developed and executed 90 day Cessation of Operations effort as Interim CEO, including transition of 20+ clients to new vendors and settling previously unknown vendor debts at 18% of stated value

9-Month Promotion Path: 
Implementation Manager > Director of Customer Service > VP of Operations

VP of Operations

Cloud Interview /iWorkZone (Acquired)

> Reworked business hosting agreement to reduce annual spend by $4k
> Developed platform user guides for Admins and Public Users
> Identified and prioritized 100+ bugs during intensive 30 day QA on supporting platform 
> Developed onboarding model for new corporate customers
> Developed onboarding model for new individual public users 
> Continuously support product development with identification and prioritization of bugs and features

In Dec of 2013, company shifted direction due to limited growth and, as the only full-time employee I was let go. Company was later acquired.

Business Manager

Riskonnect, Inc.

> Supported expansion of Tier 1 helpdesk from 50 to more than 150 clients within first 90 days of employment
> Reviewed/approved more than 1200 outdated internal articles on product solutions to streamline support efforts within first 6 months
> SFDC reporting SME supporting multiple internal initiatives for ticket reduction and case resolution
> Developed and managed new hire onboarding program for new hires within team 
> Managed ongoing case load of support tickets for Tier 1 issues while continuously supporting colleagues as local SME for core platform, data, and SFDC

Original employer, CS STARS LLC, was rebranded as Marsh Clearsight and the line of business tied to RMIS eventually sold off to Riskonnect. My contacts are now employed by Riskonnect.

Knowledge Manager

Loving All Things Partnerships Experience | I think therefore I often can’t sleep | Podcast: Behind the SaaS

Dragging Partnerships into the RevOps framework, one client at a time.

Aaron Howerton

Robin Marie Yerex

Boomi

Boomi is the platform for intelligent connectivity and automation. Connect everyone to everything, anywhere. #GoBoomiIt

Senior Business Development Manager, Channel Sales

iManage

iManage is the company dedicated to Making Knowledge Work. Its intelligent, cloud-enabled, secure knowledge work platform enables organizations to uncover and activate the knowledge that exists inside their business content and communications. Advanced Artificial Intelligence and powerful document and email management create connections across data, systems, and people while leveraging the context of organizational content to fuel deep insights, informed business decisions, and collaboration. Underpinned by best of breed security, sophisticated workflows and governance approaches, iManage has earned its place as the industry standard through continually innovating to solve the most complex professional challenges and enabling better business outcomes for over one million professionals across 65+ countries.

Partner Development Principal

Kira Systems

Kira is powerful, award-winning software that excels at searching and analyzing contract text. Kira offers pre-built, machine learning models covering due diligence, general commercial, corporate organization, real estate and compliance. Using Kira Quick Study, anyone can train additional models that can accurately identify virtually any desired clause. Kira can be deployed on virtual data rooms and other large repositories of contracts, creating summary analyses within minutes. 

Customers, who include some of the world's largest corporations and professional services firms, have trusted Kira on hundreds of billions of dollars of transactions to date. They also deploy Kira for knowledge management, contract search, analytics, and other use cases where visibility into contract provisions is critical.

More at https://kirasystems.com

Director of Strategic Partnerships and Business Development

Procurify

Help your clients take control of their spending with a proactive approval process, improve compliance with a convenient centralized workflow, and drive profit through better spend visibility and real time budgeting. 
As a Procurify Partner, you have full access to resources, training, and support to generate revenue, successfully implement our products, and lead the Procurify journey for your customers. 
Your partnership plays a key role in helping customers explore and maximize their Spend Culture with our industry-leading spend management solutions.

Director of Strategic Partnerships

Beanworks Solutions Inc.

Beanworks Solutions is dedicated to designing and deploying Software as a Service Solutions that solve Organizations Financial Workflow problems - starting with its Accounts Payable module BeanworksAP. BeanworksAP combines the best practices in Accounts Payable and is the first of a suite of products that will change how companies manage their financial systems. BeanworksAP brings the best in workflow automation to any sized business with cutting edge processes that leverage the latest dynamic cloud technologies. What was once only financially viable for fortune 500 companies is now  available to all companies big and small at a fraction of the price.

Channel Manager

Hootsuite

As the world’s most widely used social relationship platform, Hootsuite recognizes the need for social media to work in harmony with existing technology investments. To meet that need, we’ve fostered a thriving ecosystem of 100+ app integrations, technology partners, agencies, and solution partners. This ecosystem helps accelerate your adoption of social media in order to leverage social relationships across your organization. It eliminates the need for an organization to invest time and money re-training departments on new technologies to replace what they’re already using.

Hootsuite is committed to providing a comprehensive partner ecosystem that works for every area of your business. A single vendor cannot provide the depth and breadth of innovation that your organization requires. Hootsuite empowers your business to use the best tools available and get the most out of technology investments you’ve already made—the technology you know and trust.

It is this focus on customer experience that drives our commitment to providing a comprehensive partner ecosystem that works for every area of your business.

Partnerships Manager

Safe Software

Safe Software Inc. is the maker of FME® and the global leader in spatial data transformation technology that helps GIS professionals and organizations master their data interoperability challenges.

FME is used by thousands of customers in more than 116 countries in a variety of industries. Ranging from small businesses to top international organizations, our customers use FME to unleash the power of their spatial data so people can use it where, when, and how they want to.

This position provides project management and leadership in the delivery of Safe Software’s largest community-building enterprise and is responsible for developing and implementing policy, programs, marketing resources and strategies for the crucial Business Partner Channel.

Partner Channel Sales and Marketing Manager

TPAC - Third Party Advantage Conference

Responsible for the production of the Third Party Advantage Conference -  the premiere conference for Sage 300 ERP (Accpac) and Sage CRM Third Party Resellers and Developers - from conception through to completion!

Third Party Advantage Conference is the conference that showcases third party products that work with Sage 300 ERP (Accpac) and Sage CRM. Every product shown is potentially useful for you in providing a solution to your clients and prospects.

Whether you need a vertical solution, an add-on, a specialized service or customization you will see everything there is available all at one show.

Browse our Web site for more information about the Third Party Advantage Conference. If you have any questions, please visit us online at www.tpac.biz.

Partner Relationship Manager  & Conference Manager

Smart Hotel Software

Organizing and Managing Marketing Campaigns, Lead Qualifying, Client Services, Webinar and Website Maintenance & Promotional Research

Smart Hotel Software is a fully integrated software package designed to manage your hospitality property. Smart Hotel Software combines best of breed functionality with seamless, all-in-one integration.

Whether you are a 500 room hotel or a 50 room motel we have the software for you.  We have proven installations in Resorts, Faith based retreats, Educational facilities and Boutique Hotels all over world.  Talk to us today to learn more about how we can help you grow your business. 

Smart Hotel Software is completely customizable to fit your business.  Our implementation professionals will work with you to ensure a perfect fit between your business and our solutions.  We will teach you how to use our tools to save time and earn more money with each and every guest transaction. 

You can find cheaper software but our solution offers the most value and benefit to you.

Marketing and Promotions Manager

Ross River Resort

Managed a 50+ room estate with many live-in staff in a very remote area of Australia's outback, along with managing the catching and training of wild horses on the property. Tasked with long days and even nights of grunge-work responsibilities, such as remedying clients' dissatisfactions and fixing leaky faucets (occasionally caused by large python snakes!). More importantly, the mastermind behind all plans involved in the property's operations.

Property Manager

"The best partnerships aren't dependent on a mere common goal but on a shared path of equality, desire, and no small amount of passion. Creating a better tomorrow requires teamwork, partnerships, and collaboration, as we need an entire army of companies to work together to build a better world within the next few decades. This means corporations must embrace the benefits of cooperating with one another."  #bettertogether

taplio

The Battle

Aaron Howerton

Robin Marie Yerex

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