Warrior Mindset Solutions LLC

As the founder/owner of Warrior Mindset Solutions, my mission is to help high-achieving women with families end chronic stress and burnout so they can experience a life of harmony and joy, and be fully present for every moment. I'm excited to offer you The Unshakable Warrior Academy - A 7-step system, using the WARRIOR method so you have a toolbox of techniques to live the life you deserve.

Founder/Owner

Fairfax County Public Schools

Program Management and Team Leadership: Managed student service operations and supervised 50 diverse staff, leading continuous improvement of student information system, registration, student record, award, grade level, and wellness programs. 

Program Improvement and Strategic Planning: Integrated feedback from 10+ programs into process and procedure improvement planning.

Data Analysis and Continuous Improvement: Leveraged data collection and analysis to design evening, wellness, dual enrollment, and post-secondary planning programs.

Relationship Building and Communication: Established and maintained internal customer and external stakeholder relationships.

Policy Interpretation and Business Advisory: Interpreted policies/procedures for stakeholders across the organization, serving as subject matter expert who provided guidance on operations, compliance, and best practices. 

Policy Development and Procedure Development: Evaluated and established policies, doctrines, and procedures for student services program operations, including student registration, FOIA, and FERPA requests.

Program Delivery Management and Resource Allocation: Ensured consistency of program delivery and aligned resources to meet stakeholder needs. 

Recruiting and Diversity & Inclusion: Recruited, hired, trained, and managed performance of program staff. Increased diversity and inclusion through strategic hiring decisions

Staff Development and Performance Management: Lobbied county to secure one-on-one support for underperforming staff, advancing professional development goals and driving improved performance. Regularly nominated staff for county-level awards, boosting morale. 

Data Driven Instruction and Student Success: Led team to implement data-driven practices to bolster student achievement, resulting in 3 national awards.

Instructional Design and Training: Coached teachers to utilize instructional design methodology, delivered staff development and training to various audiences.

Director of Counseling/Student Services - Management of Programs and Operations

Team Management and Department Management: Supervised team of 5 delivering support to county directors, school counselors and career center specialists, serving as subject matter expert on graduation requirements, industry credentials, and accreditation programs. 

Training, Professional Development, and Conference Organization: Delivered training and professional development opportunities to county student services directors, leading team to plan and execute annual conference.

Strategic Communications and Writing: Drafted and disseminated county-wide communications, including weekly updates to all student services program staff. Communicated and interpreted program policies and procedures. 

Building Coalitions and Teamwork: Represented organization at county planning meetings, building coalitions and support for counseling programs, summer school planning, and course planning. 

Strategic Partnerships: Served as county representative with the Virginia Department of Education, supporting partnerships with local colleges, such as George Mason University and Northern Virginia Community College.

Acting Manager- Division Level Administrator

Arlington Public Schools

Director of Counseling Services - Management of Programs and Operations

Montgomery County Public Schools

Educator

Empowering High Achieving Women Caring for Kids or Parents End Chronic Stress & Habitual Burnout | The Unshakable Warrior Academy - Reclaim Harmony & Joy in 7 steps using the WARRIOR method | Your Coach and Champion

Mission: To empower high-achieving women caring for families to:
☆Get quality sleep
☆Master emotions
☆Manage overloaded schedules
☆Create boundaries
☆Embrace self-love 
☆End stress and burnout
☆Live a life filled with harmony and joy.

Vision: A world where every woman has the tools & and techniques to live the life she deserves and desires.

Core Values: Family | Integrity | Compassion | Adaptability | Authenticity

WHY WORK WITH ME?

🔷️20 years of knowledge, training, and tools to support you
🔷️Masters in Counseling from John Hopkins University 
🔷️Certified Master Mindset Coach 
🔷️I've been where you are right now. Through the techniques I have learned and implemented, I will help you transform your life so you end chronic stress for good.
🔷️Doing this work is my passion and purpose.

WHAT WE DO TOGETHER:

As your coach, navigator, and champion, I will help you accomplish the following:
🔷️Work/Life Harmony and Productivity
🔷️Tackling your Limiting Beliefs
🔷️Setting Boundaries
🔷️Self-care
🔷️Managing Thoughts & Emotions
🔷️Courageous Conversations with Confidence

AREAS OF EXPERTISE:

🔷️Cognitive Behavioral Techniques
🔷️Rational Emotive Behavior Therapy Techniques 
🔷️Emotional Intelligence 
🔷️Confidence Building
🔷️Women Empowerment
🔷️Life Purpose

MY STORY:

As a mentor, coach, & and servant leader, I have served over 50,000 families and led 100+ direct reports in the span of my 20-year career as an education leader. I have coached and mentored 1000s of stakeholders (students, parents, teachers, counselors, psychologists, social workers, ed leaders, and teams) to expand their capabilities, achieve progressively challenging goals, and overcome obstacles. I have coordinated and led over 200 conferences, including being a keynote speaker.

​After experiencing chronic stress and habitual burnout, I resigned during the pandemic, in December 2020, so I could be a better mom to my kids and a better human to myself. I used restorative practices and the tools and techniques I have learned to patch and fill my own bucket, find harmony and joy again, and be the best mom possible. As a life-long learner, I am dedicated to gaining and sharing knowledge.

HOW DOES IT WORK?

Click on the website link for more information. DM me. Let's do this together!

Alka Howard

Craig Davis

Hampton Inn Manhattan/Times Square North

•	Facilitated exceptional customer experiences through utilizing data within the hotel data 
        management system, resulting in $5K of extra daily revenue.

•	Boosted customer testimonials by handling customer inquiries during the nomination which 
        resulted in winning the 2019 Certificate of Excellence award from TripAdvisor for the hotel.

•	Upsell ~$900k on an annual basis for upgrades in service packages and room upgrades 
        consistently by educating customers on incentives and rewards.

Senior Customer Service Representative

New York Hilton Midtown

• Responded to 100+ daily phone inquiries regarding hotel services to ensure customer care.

• Coordinated with hotel teams in security, front office, and housekeeping to provide exceptional service.

• Helped the supervisor locate a repairman to repair phone systems for hotel rooms. 

• Received praise (and Godiva Chocolates) from the General Manager for restoring phone service 
to the entire hotel.

Hudson New York Hotel 

•	Responded to 60+ daily phone inquiries to troubleshoot and manage customer requests to improve the customer experience.

•	Fulfilled and executed over 80% of daily guest requests and followed up to confirm arrival to 
        meetings.

•	Worked with hotel department teams to focus on the customer experience which led to an improvement of phone calls by 15% which also translated to an additional $144k in revenue a month.

Senior Customer Service Specialist

Renaissance Hotels

•	Responded to 70+ daily phone inquiries and followed up with hotel guests to ensure client satisfaction.

•	Worked with the Hotel Director and created a TV channel guide to help improve customer and staff experience.

•	Provided daily reports to management about front-office requirements to maintain hotel operations.

Customer Service Representative

Resorts World Casino New York City

•	Identified issues in marketing materials that saved the company $100k and helped avert 
        defamation and brand scrutiny.

•	Winner of the first-ever Employee of the Month (EOM) award in the call center (by Manager) for
        Outstanding Customer Service due to high scoring client satisfaction out of 1,000+ employees.

•	Three-time recipient of the Most Valuable Service Provider award for perfect scores through 
        mystery shoppers.

•       Advised clients and customers on safety precautions and survival steps during Hurricane Sandy in 2012 by managing the customer service phone lines averaging ~700 calls during a catastrophic event.

Customer Service Specialist

An award-winning Senior Customer Service Representative with 12+ years of experience. Helping hospitality companies create amazing customer experiences that drive 7-figures in annual growth.

I help content creators on LinkedIn by leaving value-driven comments.

My first job was working as a Janitor at the Greater Allen Cathedral of New York in June 2006. I enjoyed learning how to serve people, do a job, and learn about its mission.

I volunteer to serve Thanksgiving food, Christmas Gifts and attend church conferences.

Those experiences translated to my first full-time job, working at a casino in October 2011.

Out of over 1,000+ employees with no phone experience, I became the first-ever Employee of the Month in the Call Center for Outstanding Customer Service.

My former manager wrote in 2015:

"His dedication to excellence and delivering above and beyond what is required makes him a solid addition to any organization." - Elba Batista, Former Customer Relations Manager at Resorts World Casino New York City.

Working in hospitality taught me how to be patient, empathetic, and caring.

My goal is to become a Customer Success Associate at a hospitality tech startup in New York, NY. Here are three reasons why:

1) To start, I want to make a career change that I will be happy with for a long time.

2) Throughout my career, I’ve become an expert at uncovering people’s desired outcomes to help create amazing customer experiences.

3) You get my skills and relevant customer experience to bring a hospitality tech startup in New York, NY.

Why a hospitality startup? To bring insights from working in hotels.

I create content on LinkedIn that focuses on personal branding, adding value, and sharing webinar takeaways. I like to visit Farmer's Markets in New York.

To see webinar takeaways from May 27th, 2020 to now, click "See all" on the featured tab.

To follow my content, follow my hashtag: #CraigNotes

If you are open to how we can work and help each other, please send an InMail or LinkedIn Message.

Specialties: Customer Experience | Hospitality Expert | Account Management | Communication | Relationship Management | Data Analysis | Project Management | Customer Engagement | Relationship Building | Market Research | Customer Retention | Salesforce.com | Customer Support | Troubleshooting | Data Entry | Technical Support

Technical Skills / Systems: | Trello | OS365 / Microsoft Office - Word, Excel, Sharepoint, Powerpoint | Google Suite - Docs, Sheets, Slides | SQL | Slack | Hubspot | OnQ | Meridian | HotSoS | MARSHA | Guestware | Canva | Zoom

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Alka Howard

Craig Davis

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