Adil Dittmer

Manta

I help organizations understand their data to make better decisions and measure their impact. 

As part of Equal Opportunity Ventures, we believe helping organizations learn and apply data science will unlock economic opportunity and close opportunity gaps across America.

Head of Customer Success

Success in Black

Success in Black is a community platform promoting Diversity, Equity and Inclusion while elevating Black Customer Success professionals to help them advance their careers.

Founding Team - Content Editor

NCAA

NCAAW Basketball Referee

TestBox

TestBox gives your customers reliable, personalized, AI-generated product demos and instant sandboxes so they can quickly get a hands-on experience with your products solutions

Tropic

Director of Customer Experience

Director of Customer Success

Senior Customer Success Manager

On Deck

On Deck Customer Success (ODCS) is a continuous community for senior CS leaders and operators.

On Deck Customer Success - Founding Fellow

Signal Vine, a Modern Campus Company

FY '20 - 124% NRR (#1 Team Attainment)
FY '19 - 109% NRR

Account Manager

Customer Success Manager

Inside Higher Ed

Account Development Representative, Careers Platform

Phi Gamma Delta

Change Management Consultant/Field Secretary

Virginia Tech

Supervisor, Recreational Sports Intramurals

Experienced Customer Success leader focused on providing strategic value for software companies. My professional interests include leadership theory, revenue growth, fundraising, start-ups, and building community through my work.

CS Consultant

Allma provides a suite of tools that allow companies to seamlessly manage and deploy AI to their employees to ensure consistent and optimal use of AI templates to help accomplish their daily tasks. The Allma platform offers companies the power to save, refine, and collaboratively employ AI templates across their teams.

Sigma

Sigma Computing is next generation cloud data analytics. I help empower technical and business professionals with the most efficient way to connect, view and analyze billions of rows of data to craft and support strategic initiatives across the enterprise.

Enterprise Senior Customer Success Manager

Truv

Lead the design and execution of all customer success initiatives for a platform that enables financial organizations and lenders access to every consumer-permissioned financial data source available.

•	Collaborate with the Executive team including the CRO and CEO to define and build the organizations customer success function, strategy, and implementation roadmap 
•	Drive customer engagement and success by directly meeting with key leaders across the client portfolio to collect feedback, evaluate product performance, and review account KPIs 
•	Engage product development, solutions architecture, sales, and marketing teams to deliver client insights that inform product design and implementation decisions   
•	Created a customer health dashboard in Salesforce for Executives to gain a view of enterprise performance
•	Implemented processes to enhance the client handoff between the sales and customer success teams, including the creation of a Kickoff deck with defined roles, and training materials for customer onboarding

Customer Success Lead

Forter

Directed customer success for key clients of a high growth Decision as a Service (DaaS) company that provides online retailers and marketplaces an integrated trust platform that focuses on fraud prevention.
 
•	Oversaw all areas of customer success as a strategic leader for two enterprise accounts as well as additional key accounts
•	Managed and grew relationships with clients which includes demonstrating product ROI and leveraging feedback to ensure high levels of client retention and adoption of Forters’ products
•	Engaged the client C-Suite to conduct quarterly business reviews, assess account performance, and review KPIs which included cost savings attributed to fraud detection and recognizing legitimate revenue
•	Collaborated with Product, Sales, and Account Management teams to grow accounts, secure renewals and turn clients into product champions
•	Co-Chaired the "Sales Enablement Council" and Co-Chaired the “Mosaic” ERG that builds programs to promote organizational Diversity and Inclusion (D&I)

Senior Customer Success Manager - Strategic Accounts

Dataminr

Oversaw Customer Success of Fortune 500 enterprise accounts for an organization that specializes in AI that provides real-time information on risk events that could threaten business continuity.

•	Built relationships with key stakeholders and Risk Managers to grow the portfolio revenue
•	Owned customer relationships, including gathering functional requirements that enabled product teams to customize solutions that reduce vulnerabilities and mitigate operational risk
•	Delivered training / onboarding as well as identified opportunities for product adoption that lead to account expansion and retention
•	Engaged with optimal customers to deploy new cyber, geovisualization and incident management products
•	Participated in quarterly business reviews, kickoff meetings and cross functional alignment conversations to ensure success against strategic goals and the “Joint Success Plan”
•	Recipient of President’s Club 2021 and 2022 for exceeding Customer Success KPI's

Senior Customer Success Manager - Corporate Risk

Partnered with stakeholders at Fortune 500 companies responsible for mitigating financial, cyber, physical security and reputational risk in today's information landscape. 

•	Engaged clients to support them in leveraging Dataminr's AI driven platform to stay several steps ahead of factors that can affect client safety, business operations and brand reputation

Customer Success Manager - Corporate Risk

Developed accounts in a new vertical by providing AI solutions for identifying brand risk for Fortune 500 enterprise accounts in the Travel, Media and Technology industries.

•	Owned relationships with key client stakeholders, while driving revenue expansion of enterprise accounts
•	Managed a large book of business with a focus on new account revenue growth
•	Conducted on-site and virtual onboarding to learn clients’ strategic goals; recommended best-practices for integrating Dataminr into workflows as well as fostered product adoption across each account

Client Engagement Manager

Original SME hired to analyze the validity of data and make recommendations to product teams related to enhancing machine learning and AI algorithms; provided specialized expertise in the energy sector.

•	Managed a team of experts who assessed data in various languages to expand Dataminr's global client base

Team Lead / Data Analyst

CBS News

•	Provided front line news detection services for the network; pioneered the use of social media as a newsgathering tool to inform newscasts more rapidly at CBS News.

Assignment Editor

•	Writer, Assignment Editor and Daytime Copy Editor for Radio.

Copy Editor

Proven Customer Success Leader that excels at defining, delivering, and demonstrating the value of best-in-class products to Fortune 500 companies. Excellent communicator that thrives at working with cross functional teams, key stakeholders, and clients to ensure nothing gets lost in translation. Skilled at engaging C-Suite decision makers to build processes that align to business needs while leading to strong revenue growth and client retention.

I leverage strategic relationship building, project management and business analysis skills to deliver solutions that focus on innovation. I excel at working with cross functional teams to drive process improvement initiatives, including automating inefficient processes and optimizing workflows to provide unmatched services to clients.

My diverse career has enabled me to gain expertise in sales, product development, customer experience, account expansion, business scaling, and revenue attribution.

taplio

The Battle

Adil Dittmer

Anthony McHugh

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?