Adil Dittmer

Manta

I help organizations understand their data to make better decisions and measure their impact. 

As part of Equal Opportunity Ventures, we believe helping organizations learn and apply data science will unlock economic opportunity and close opportunity gaps across America.

Head of Customer Success

Success in Black

Success in Black is a community platform promoting Diversity, Equity and Inclusion while elevating Black Customer Success professionals to help them advance their careers.

Founding Team - Content Editor

NCAA

NCAAW Basketball Referee

TestBox

TestBox gives your customers reliable, personalized, AI-generated product demos and instant sandboxes so they can quickly get a hands-on experience with your products solutions

Tropic

Director of Customer Experience

Director of Customer Success

Senior Customer Success Manager

On Deck

On Deck Customer Success (ODCS) is a continuous community for senior CS leaders and operators.

On Deck Customer Success - Founding Fellow

Signal Vine, a Modern Campus Company

FY '20 - 124% NRR (#1 Team Attainment)
FY '19 - 109% NRR

Account Manager

Customer Success Manager

Inside Higher Ed

Account Development Representative, Careers Platform

Phi Gamma Delta

Change Management Consultant/Field Secretary

Virginia Tech

Supervisor, Recreational Sports Intramurals

Experienced Customer Success leader focused on providing strategic value for software companies. My professional interests include leadership theory, revenue growth, fundraising, start-ups, and building community through my work.

CS Consultant

Allma provides a suite of tools that allow companies to seamlessly manage and deploy AI to their employees to ensure consistent and optimal use of AI templates to help accomplish their daily tasks. The Allma platform offers companies the power to save, refine, and collaboratively employ AI templates across their teams.

Bob London

BobLondon.co

According to research studies, B2B buyers rate "discovery" and "listening" as two of the top three influences on their buying decisions. But buyers also rate vendors poorly on those two skills. I'm here to help you close the gap.

After 2,700 customer discovery conversations I can tell you how to get customers that stay longer and spend more. I train customer-facing teams (sales, customer success and account management) to have more strategic customer conversations that drive engagement, insights and revenue. 

My exclusive Radically Authentic Discovery Method(TM) features disruptive questions and deep listening techniques to help you understand what's most important to your customer. 

Learn how "curiosity charms the customer," at www.boblondon.co.

Founder & Chief Listening Officer

Joshua M Freeman Foundation

Support The Freeman Arts Pavilion, a live music and entertainment venue by the freeman Foundation.

Sponsor / Patron - Freeman Arts Pavilion

LearnRADnow.com

In-depth, on demand training for customer, success, managers, account, managers, and sales professionals, who want to have more strategic, revealing customer conversations, that drive customer engagement, insights and revenue.

Customer Discovery & Listening Expert, Teacher & Speaker

MindShare Inc.

Mindshare is an exclusive, invitation-only network of 1,200 CEOs and founders from the most promising emerging and high growth technology companies in the Washington, DC region.

Founded in 1997 by a local group of prominent executives and passionate business leaders, Mindshare is an exclusive forum designed to help CEOs of emerging technology companies build bigger, better and more innovative businesses.

The Mindshare Organizing Board is comprised of prominent technology and business leaders within the Washington DC region. The Organizing Board members conduct a rigorous selection procedure that accepts about 50 technology CEOs each year into the Mindshare Class. The Class meets once a month, for 10 months, to engage with other successful entrepreneurs, interact with the board, enjoy dinner, and gain knowledge from a panel discussion. Panel presenters are legends and luminaries who share their success stories and lessons learned on topics that are critical to launching, scaling and exiting a company -- such as raising venture capital, driving revenue, marketing and sales, recruiting and retaining top talent, building a board and implanting successful exit strategies. Past speakers include Mario Morino, founder and CEO of Legent, The Morino Institute and Netpreneur; Andrews Stern, Chairman and CEO of USinternetworking; Raul Fernandez, founder of Proxicom and Chairman and CEO of ObjectVideo; and Lt. General John Sattler, Leadership Chair at U.S. Naval Academy.

Board Member

Gain Grow Retain

Member

University of Maryland

Volunteer as a business/marketing advisor to University of Maryland students who are at various stages of staring a business. Guest lecturer at Dingman's Fearless Founders class. http://www.rhsmith.umd.edu/centers-excellence/dingman-center-entrepreneurship/about-us/entrepreneurs-residence

Entrepreneur in Residence, Dingman Center for Entrepreneurship

Stealth Startup Creating the Check Engine Light for the Home

Strategic Advisor

DCA Live

Technology Marketing Alliance

The Technology Marketing Alliance is the definitive invitation-only forum for the top B2B and B2G technology marketers in the Washington, D.C. area. Its members consist of vice presidents and C-level marketers who are shaping the region's technology brands. As an invite-only group, TMA membership is subject to review by the board of advisors to ensure that everyone involved is there for one reason only—to develop a forum for idea exchange and continuing education.  For more information, visit www.technologymarketingalliance.com or follow TMA on Twitter @TMA_DC.

ParkMyCloud (aquired by Turbonomic)

ParkMyCloud is a cost-effective, lightweight app that reduces cloud computing costs by up to 60% by enabling AWS customers to schedule automatic start/stop times for their idle resources. So they pay only for the computing power they’re actually using.

“ParkMyCloud saved my company a significant percentage of our monthly Amazon bill. In less than 15 minutes we were all set up, had identified several unused server instances, and applied parking schedules to our development systems to reduce spend during off hours. As a startup, my cofounder and I appreciate the immediate and obvious savings. The ParkMyCloud team has built a great product!“

– Rob Wyant, Chief Technology Officer, Yapper

Board of Advisors

Are your CS, Sales or Account Management team's customer conversations really about the customer? 

Or are they just check-the-box "feature-fests," narrowly focused on your product with little or no value to the customer?

RADICALLY AUTHENTIC DISCOVERY (RAD) BOOSTS CUSTOMER ACQUISITION & RETENTION

RAD is based on my customer discovery conversations with over 2,700 B2B decision-makers and features two unique components:

1. Disruptive, penetrating questions that give customers space to talk about what they're experts in: Their problems, priorities and perceptions (not your product!).
2. Techniques to "mute yourself" so you can listen between the lines and go where the customer or prospect wants to go. As a result you'll "hear" what's really important TO THEM.

NOW, YOUR TEAM CAN LEARN RADICALLY AUTHENTIC DISCOVERY

I'd love to help your team reap the benefits of this unique approach. In my personalized professional development programs, your team will receive exclusive and actionable content not available from any other source, including:

+ ​The disruptive questions that yield candid responses and insights.
+ The importance of asking open-ended questions you don't know the answer to.
+ The right way to frame conversations, ask questions and follow up.
+ Tips on “listening between the lines” to maximize insights.

Visit www.boblondon.co to learn more.

CEO, Founder & Chief Listener

Your customer’s voice should be your company’s voice. I help clarify both.

I work best with B2B leaders - CEOs, founders, heads of CS, Sales, Marketing and Product - who have this in common: You're curious about what their ideal customers and prospects actually think and need IRL (in real life) vs. what you HOPE they need. 

You want to understand how to define value on the CUSTOMER’S terms, not yours. And you’re not afraid to “go there,” to discover the their truth. In fact, you're convinced that’s how your business will win.

My promise - based on 2,300+ interviews with B2B decision-makers - is this: Radically authentic customer discovery will help you develop more powerful brand strategy, positioning, messaging, differentiators and value prop.

And these form the foundation of more successful customer acquisition and retention efforts. And of course, that's what it's all about.

SERVICES:

Voice of customer
Radically transparent discovery reveals what matters to the market in the real world. Engagements include Customer insights, Product-market fit, Sales win-loss, Customer churn, Exit interviews

Voice of company
A compelling messaging strategy boosts customer & employee acquisition & retention. Engagements & deliverables include: Messaging playbook, Positioning & differentiators, Value prop & messaging, Brand promise & strategic narrative, Investor pitch

Discovery training
Learn to get customers and prospects to open up like never before. Specialized workshops and coaching for: Customer Success, Sales, Account management, Product marketing & management

“The Customer Success community is drowning in opinions — but starving for evidence and repeatable systems.”

Those aren’t my words, it’s what ChatGPT said when I fed it headlines from 30 recent posts by members of the #customersuccess community. 

Based on those headlines and my queries, ChatGPT said, among other things:

👉 Overall CS mood: exhausted, evolving, fed up with legacy thinking, and hungry for strategic credibility and impact.

👉 The headlines are overwhelmingly (a) stating the current issues — with only light, scattered hints of (b) recommending how to fix them. The sentiment is mostly about naming the problems, not yet about fixing them in a structured, strategic way. 

👉 The headlines read like takes: opinions, frustrations, tips, personal reflections, and community debates — not evidence-backed outcomes. They’re personal narratives and anecdotes, not case studies. They’re cathartic vs. analytical. 

I am sharing this because I serve the wonderful CS community and want it to thrive. So as someone who’s at a bit of arms length (not a CS practitioner), I hope you will embrace my call to urge and inspire you to find, document and share data-backed BUSINESS stories where companies figured out how to keep and expand customer revenue - in a manner that is highly scalable and profitable. Where the CS team challenged other departments to take a more direct hand in customer experience and outcomes - and ultimately retention. 

In my many conversations with CS leaders, I know these stories exist. 

I'm not saying to stop talking about the (quite challenging) problems in CS during this period of transition and reckoning - just dial it back in favor of evidence-based success stories that show how to get CS right!

And I know many of the leaders who are achieving these business successes are busy - and not glued to LinkedIn!  So go to them and help extract and document their stories. 

The business world needs to hear them - now! 

Stay curious. 
Bob

(See the full prompts and outputs at the link in the comments.)

Award-winning discovery and listening expert, speaker and coach. Have more strategic, organic, open ended conversations that uncover hidden pain, risk and revenue. RAD methodology based on 3000+ discovery conversations.

Hey UK / Europe friends! I'm excited and honoured to announce that I’m speaking at The Customer Conference - EUROPE 2026 in London on January 28-29! 

Join me! 

Register today here: https://lnkd.in/ecphHEKD with my discount access code: TCC4SPEAKERS 

Hope to see you there.

And stay curious!
Bob London

#customersuccess #GTM #CSM

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When I saw my name right below Adam Grant’s as an inspiration for Chad Horenfeldt 📕 in his book, The Strategic CSM (buy it today if you haven’t already), it got me thinking:

What would my work look like if I were looking at it through the lens of organizational psychology? 

I wouldn't just see “customer discovery and listening training.” 

I’d see a counter-intuitive counterweight for a business culture that has become overly reliant with talking.  

That’s actually what I feel so strongly about.  Does the world belong to the talkers?

See link in comments for my full take. 

Stay curious!
Bob

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Adil Dittmer

Bob London

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taplio

The Battle

Adil Dittmer

Bob London

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Bob London's LinkedIn Performance

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