Adil Dittmer

Manta

I help organizations understand their data to make better decisions and measure their impact. 

As part of Equal Opportunity Ventures, we believe helping organizations learn and apply data science will unlock economic opportunity and close opportunity gaps across America.

Head of Customer Success

Success in Black

Success in Black is a community platform promoting Diversity, Equity and Inclusion while elevating Black Customer Success professionals to help them advance their careers.

Founding Team - Content Editor

NCAA

NCAAW Basketball Referee

TestBox

TestBox gives your customers reliable, personalized, AI-generated product demos and instant sandboxes so they can quickly get a hands-on experience with your products solutions

Tropic

Director of Customer Experience

Director of Customer Success

Senior Customer Success Manager

On Deck

On Deck Customer Success (ODCS) is a continuous community for senior CS leaders and operators.

On Deck Customer Success - Founding Fellow

Signal Vine, a Modern Campus Company

FY '20 - 124% NRR (#1 Team Attainment)
FY '19 - 109% NRR

Account Manager

Customer Success Manager

Inside Higher Ed

Account Development Representative, Careers Platform

Phi Gamma Delta

Change Management Consultant/Field Secretary

Virginia Tech

Supervisor, Recreational Sports Intramurals

Experienced Customer Success leader focused on providing strategic value for software companies. My professional interests include leadership theory, revenue growth, fundraising, start-ups, and building community through my work.

CS Consultant

Allma provides a suite of tools that allow companies to seamlessly manage and deploy AI to their employees to ensure consistent and optimal use of AI templates to help accomplish their daily tasks. The Allma platform offers companies the power to save, refine, and collaboratively employ AI templates across their teams.

Latinos in Success

Who We Are:
A Passionate Team → We are a group of Latino professionals dedicated to uplifting our community and fostering growth for our members.

Diverse Backgrounds → Our members come from various industries, roles, and share their unique experiences for a common goal: GROWTH and VISIBILITY for our peers.

Shared Values → We believe in the power of community, authenticity, and continuous learning.

Our Mission: 
Support Latinos → Empower Latinos in Customer Success and Tech to reach their full potential.

Build Community → Create a space where Latinos can connect, collaborate, and thrive together.

Foster Growth → Collectively engage to create resources, mentorship, and opportunities for professional and personal development.

JOIN US HERE:
https://join.slack.com/t/latinosinsuccess/shared_invite/zt-2dxwfojy8-VwI5lHb19X1Bgo~IrYy3Xg

Founder

Fletcher Consulting Services

As a consultant, I specialize in helping founders build robust sales and customer success functions. My expertise lies in crafting strategic initiatives that boost sales and enhance customer retention by leveraging your unique offerings and optimizing the customer journey.

What I Do:

Strategic Development: Develop and implement strategies tailored to your business needs.

Sales Enhancement: Create initiatives to increase your sales and drive revenue growth.

Customer Success Optimization: Design and execute programs to retain customers and maximize their lifetime value.

Customer Journey Mapping: Analyze and enhance every touchpoint in the customer journey to ensure a seamless and delightful experience.

By partnering with me, founders can expect a strategic approach that not only addresses immediate challenges but also sets the foundation for long-term success.

Business Consultant

Provan Success, LLC

- Facilitate group sessions and skill development workshops to enhance member capabilities.
- Collaborate with Rachel to design and implement effective training programs and strategies.
- Provide personalized guidance to CSLA members, fostering their growth and development.
- Oversee administrative tasks related to logistics and operations, ensuring seamless execution of programs.

Testimonial:

"Priscila is exactly the type of person you want on your team. An A-Player who doesn't wait around to be told what to do, but instead finds ways to optimize your existing systems, processes, and community that I never would have thought of, in between the work I had already asked her to do. She is a brilliant community manager, and streamlined so many of my operations, taking onboarding and customer success off my plate and allowing me to grow my business at twice the rate I would have been able to otherwise. I have had to hire three people to replace her - and it's still not enough!

My clients love her, and her ability to turn businesses into communities is invaluable!"
- Rachel Provan

Assistant Customer Success Coach

Y42 is the first fully managed Modern DataOps Cloud for production-ready data pipelines on top of Google BigQuery and Snowflake.

• Responsible for Customer Success and Support in North America and LATAM
• Created and implemented a customer advocacy campaign that generated 3 public success stories within three months
• Designed customer lifecycle playbooks to increase efficiency and present an unified high quality experience across all regions
• Responsible for all post-sales revenue activities in above territories
• Increased retention by 20% within one quarter

Timescale

TimescaleDB is the open-source relational database for time-series and analytics. Build powerful data-intensive applications.

• Designed org structure of Customer Success including the hiring, Management, and development of a team lead and seven Customer Success Managers
• Scaled Customer Success workflow management using Salesforce & Outreach, increasing efficiency by 20% through automation
• Reduced churn rate from 10% to 3% in six months by refining customer segmentation and engagement through data backed strategies
• Worked cross-functional with Product and Marketing to build training and documentation
• Helped build a strategic team to support the top customers adding two Enterprise CSMs Focused on Improved adoption, retention and growth. Guiding customers from trial to paid subscriptions
• Managed a total of 50+ strategic customers that had a total spend of $3.5 million in ARR

Manager, Customer Success

- Managed a book of business of 80 accounts
- Helped train Customer Success Managers. Player Coach role
- Worked closely with Product and Support Engineers to provide training and share feedback
- Focused on Adoption and growth from monthly subscriptions
- Held monthly and quarterly training with customers
- Worked closely with marketing to secure success stories

- Managed a book of business of 200 accounts 
- Held quarterly business review and monthly training 
- Worked closely with the Co-founders to provide feedback from and to the customers

TimescaleDB is an open-source time-series database optimized for fast ingest and complex queries. It speaks "full SQL" and is correspondingly easy to use like a traditional relational database, yet scales in ways previously reserved for NoSQL databases.

Cloud Advocate

Crate.io

- Research and implement new tools and campaigns 
- Contact and engage cold prospects via phone and email
- Formulate sales plan to achieve monthly, quarterly, and annual sales targets
- Provide timely guidance and forecasting to head of sales on all pipeline sales opportunities
- Prepare written presentations, reports, and pricing proposals
- Effectively and accurately utilize Salesforce to keep records of all sales and prospecting activities, client meetings, sales calls, presentations, proposals, closed deals, and related sales activities
- Attend industry trade shows and visit clients, in order to uncover opportunities and strengthen relationships

Business Development 

Shutterstock

- Drive proactive retention strategies for renewals and upside from existing customer
base
- Form strong relationships and rapport with key decision makers and all members of
the client team
- Provide solutions and other product offerings through site demos and presentations
to customers
- Educate customers on the full Shutterstock product portfolio identifying up-sell
opportunities.
- Strength Shutterstock awareness within assigned account list.
- Work closely with assigned client engagement manager to create strategy, focus,
and prioritization within assigned territory and/or account list

Account Executive

- Proactively build strategies using data and systems to ensure YoY revenue growth and
increased market penetration
- Build trusted relationships with key stakeholders within client organizations to generate
proper levels of adoption, ensure client is prepped for renewals and new revenue
opportunities
- Devise engagement plans that consider customer business goals and map Shutterstock’s
capabilities to achieve these goals
- Responsible for understanding and communication of company products, creative services,
new technologies, policies and procedures to new and existing customers
- Leverage the Shutterstock’s methodologies, and best practices to support successful
onboarding and adoption on the customer side
- Ensure product, subscription and usage by customer base through excellent client service
and understanding project and customer purchasing cycles
- Provide solutions and other product offerings through site demos and presentations to
customers

Licensing Solutions Manager US & Latin America

Diligent Corporation

- Conducted sales development best practices with email, phone, and social drips using SalesLoft Cadence to connect with new prospects.
- Utilized smart, targeted questions to speak knowledgeably with decisions makers such as C-Level Executives
- Coordinated demos on account executive’s calendar and log activities in CRM
- Generated over 150 MQL’s and over 100 SQL’s 
- Work collaboratively with sales and marketing teams to ensure consistency and success of all campaigns. Consistently reached and exceeded my monthly target of 10 meetings. Responsible for North American lead sourcing as well as key South American Industries

Business Development Representative

IQPC

- Responsible for establishing new client relationships and coordinating agency resources to meet the needs of conference attending C-suite executives primarily from the Fortune 1000
- Generated new leads and closed new business while also managing and expanding within established accounts.
- Performed market research to understand current markets trends and other relevant data;
- Worked closely with executive leadership, production, marketing, and sponsorship to deliver compelling and highly successful events.
- Consistently surpassed key performance indicators by making over 100 calls a day and completing over 2 hours of productive phone conversation.

Account Manager, Delegate Sales at IQPC

-Responsible for creating relationships and coordinating agency resources in order to meet the needs of C-suite executives primarily from Fortune 500 companies.
-Generate new leads and business while also managing current accounts.
-Research to understand relevant issues for current markets.
-Work closely with production, marketing, and sponsorship to deliver successful events.

Manager, Strategic Delegate Acquisition at IQPC

Penguin Random House

Developed curriculum and delivered online tutoring sessions:

Held online review sessions;

Wrote, researched and translated online content;

Reviewed and translated online courses; 

Tested new apps and online courses; and

Trained others on educational platform use.

Portuguese Tutor

Senior Customer Success Manager | Mentor | Team Builder | Player-Coach

👋  I'm a dedicated Customer Success Leader and Coach with over a decade of experience in the industry. My passion lies in coaching individuals and supporting them in achieving their career aspirations.

🤝 I deeply care about my team and the people I work with. We all share the desire to be seen and heard, and this is my foremost priority when it comes to both my customers and team members.

🚀 With a decade-plus journey in Global Customer Success, I'm a firm believer that the best investment you can make is in yourself. Continuous growth and development are key to success.

🏡 When I'm not working, you can find me at home, cherishing quality time with my family. I'm a big fan of e-books and podcasts that expand my knowledge and perspective.

🚶‍♀️ One of my recent favorite hobbies is taking long walks to clear my mind. It's amazing how a simple stroll can rejuvenate the spirit.

🍽️ I'm a food enthusiast and love hosting dinners with my neighbors. There's something magical about sharing a meal with those around you.

❌ What I don't appreciate are rude people. I firmly believe that leadership rooted in kindness is among the best forms of leadership.

KEY SKILLS:
- Customer Success Management
- Client Relations
- Account Management
- Customer Engagement
- Retention Strategies
- Onboarding and Training
- Customer Advocacy
- Churn Reduction
- Renewal Management
- Cross-selling and Upselling
- Customer Experience Enhancement
- Customer Feedback Analysis
- Problem-solving
- Client Success Metrics
- Customer Relationship Management (CRM)
- User Adoption
- Client Retention
- Customer Journey Mapping

Priscila Fletcher

Feeling especially grateful this week for the people I get to work with, the communities I am part of, and every opportunity to grow, learn, and support others along the way. And so many more that I couldn’t fit in this picture. 


Your trust, collaboration, and encouragement mean more than you know.

For those celebrating Thanksgiving this week, I wish you a joyful holiday with your loved ones. 🍁💛

Grateful for each of you.

Bay Area friends, I’m heading to San Francisco in a few weeks and would love to catch up! 💛


I’ll be in town for the Customer Success Holiday Happy Hour hosted by the Customer Success Meetup. If you’re around, join us for a relaxed evening to connect, celebrate the year, and spend time together.

📅 December 16
 ⏰ 5:30 PM PT
 📍 Location: TBA

Would love to see as many of you as possible while I’m there. 

RSVP in the comments.

Our 1:1 Mentorship Program is starting again in late January, and I’m excited to continue building a space where our community can grow, connect, and support one another. 💜


This program has been incredibly meaningful. Many mentors and mentees from this year’s cohort are still meeting monthly, long after the program ended. 
That speaks to the real relationships and impact this program creates for both sides.

This year, mentors and mentees will also have access to special guest sessions focused on career development.
📆 January: Maranda Dziekonski
📆 February: Andrea Wojnicki
📆 March: Anika Zubair
More to be announced soon.

We will begin pairing in January based on your goals and what you want to work on. We have already received a wonderful response, and we are now actively looking for more MENTORS for the 2026 cohort.

If you have been thinking about giving back, sharing your experience, or supporting someone in their career journey, this is the perfect opportunity. And if you know someone who would make an incredible mentor, please send them our way.

 👉 Fill out the form in the comments
 👉 Reach out directly if you want to join or nominate someone
 👉 Or support us by resharing this post to help amplify the message

Everyone is welcome. You do not have to be Latino to belong here. Allies are always invited to be part of our community. 💜

Today we have our last CS Round Table of the year, and we are closing it with an all star panel 👏 


Come for a good time, learn, and ask the burning questions you have for Kristi Faltorusso, Maranda Dziekonski, Rob Zambito, and Bob Mathers.

See you all at noon ET.

🔗  Link to register in the comments.

taplio

The Battle

Adil Dittmer

Priscila Fletcher

Followers

Posts

Engagements

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Performance ScorePriscila Fletcher's LinkedIn Performance

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taplio

The Battle

Adil Dittmer

Priscila Fletcher

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Priscila Fletcher's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScorePriscila Fletcher's LinkedIn Performance