IEHSoftLabs Ltd. - Software Development

Driving innovation and excellence in food safety and regulatory compliance. Leading engineering teams to deliver cutting-edge lab services and expert consultation.

Principal Solutions Architect

IEEE

•	Conducted in-depth research in the fields of software engineering, control theory, automation, algorithm optimisation, and statistical mathematics.

•	Published research findings in reputable journals and presented at international conferences, contributing to the advancement of knowledge in the field.

•	Engaged in collaborative research projects with industry partners, leveraging academic expertise to solve real-world problems.

Researcher | Academy of Sciences and Arts of Bosnia and Herzegovina | IEEE Member 

Penzle

•	Spearheaded the launch of an innovative content management platform, increasing accessibility for users without formal technology education.

•	Achieved successful completion of an AI-based project sponsored by Microsoft, demonstrating proficiency in cutting-edge technology implementation and project management within a corporate-sponsored environment.

•	Facilitated seamless integration with multiple programming languages, cloud computing services, and applications, enhancing system flexibility and user reach.

•	Played a pivotal role in mediating technology strategy discussions between upper management and development teams, aligning product development with market demands.

Co-Founder and Chief Technology Officer (CTO)

Infinity Mesh

•	Directed the formulation of IT policies, setting new benchmarks for operational excellence and strategic planning.

•	Oversaw the delivery of comprehensive technical architecture plans, ensuring robust and scalable system infrastructures.

•	Contributed to management meetings, influencing decision-making processes with forward-thinking IT strategies.

Co-Founder and Global Chief Information Officer

•	Designed visionary technical solutions tackling complex business challenges, resulting in streamlined operations and enhanced service delivery.

•	Led the development and execution of architectural blueprints, fostering innovation in solution design and implementation.

•	Crafted comprehensive technical visions and solution designs to address complex business challenges, driving successful project outcomes.

•	Leveraged expertise in server architecture, ASP.NET, Entity Framework, .NET Core, and Microsoft Azure to develop robust and scalable solutions.

•	Managed solution design, description, and implementation, ensuring alignment with business goals and technical standards.

•	Played a pivotal role in enhancing product offerings, improving efficiency, and driving growth for clients across diverse industries.

Solutions Architect

Univerzitet u Zenici

•	Provided valuable support to students in understanding complex concepts and applying theoretical knowledge to practical projects.

•	Taught courses in control theory, automation, algorithm optimisation, and statistical mathematics, fostering a stimulating learning environment.

•	Assisted professors in curriculum development, exam preparation, and grading, ensuring academic rigor and quality.

Teaching Assistant

Live Tech Games

•	Led critical projects focusing on the development and implementation of enterprise software solutions, elevating customer service standards and optimizing data analysis processes.

Applicita Ltd

•	Documented technical specifications and ensured consistency throughout the production process, optimizing efficiency and quality.

•	Procured technological systems and oversaw their installation, providing technical guidance and support to production staff.

•	Instructed production staff on the use of new technology, facilitating smooth integration and operation within the organisation.

Director Of Technology Operations

•	Engineered server architecture modifications and .NET Core integrations, significantly boosting system reliability and performance.

Head Of Technology

Faculty of Information Technologies, University "Džemal Bijedić"​ in Mostar

In this role, I performed research across several Software Engineering topics including control theory, automation, optimization of algorithms, and statistical mathematics. I also had the opportunity to work on collaborative projects between industry and academia.

Senior Teaching Assistant

Cognisco Ltd

•	Led the design and development of innovative systems, leveraging Microsoft Azure Cloud to deliver scalable and reliable solutions.

•	Collaborated with cross-functional teams to define technical requirements, develop architectural designs, and implement solutions.

•	Played a key role in enhancing product offerings, improving efficiency, and driving growth for clients across diverse industries.

Technical Architect

•	Orchestrated the backend architecture overhaul for Roshambo Live, supporting its growth to over 500,000 concurrent players.

As an accomplished Solution Architect with over a decade of experience, I have consistently led high-impact software engineering projects from conceptualization to deployment. My expertise lies in designing scalable, efficient, and innovative solutions that not only meet technical requirements but also align closely with business objectives. Proficient in server architecture, ASP.NET, Entity Framework, .NET Core, and Microsoft Azure, I am dedicated to driving organizational excellence through the strategic application of technology. With a forward-thinking approach, I foster collaborative environments that encourage innovation and leverage cutting-edge technologies to achieve tangible results. 

Clients and colleagues know me for my exceptional problem-solving skills and ability to mediate between cross-functional teams. I am committed to maintaining open lines of communication and ensuring alignment on project scopes and deliverables. Recognized as a thought leader in the industry, sharing valuable knowledge and insights to foster community engagement and professional development. My passion for technology extends beyond project delivery; I actively contribute to the improvement of architectural standards, processes, and practices, while also mentoring engineering teams to help them reach their full potential. 

Throughout my career, I have achieved notable successes, including spearheading the design and implementation of high-performance systems with low latency, managing teams in the deployment of scalable data center infrastructures, and delivering next-generation software solutions that significantly improve operational efficiency. I am dedicated to ongoing learning and sharing my expertise with the community, contributing to the advancement of Microsoft technologies and best practices.

Admir Mujkić

Fairway Independent Mortgage Corporation

Reverse Mortgage Sales Technology Manager - primary focus on equipping, training, and supporting Loan Officers in using technology assets. 

Technology Platforms
- HubSpot CRM Admin and trainer
- HubSpot Knowledge Base Admin
- AirCall 
- Quantum

Sales Technology Manager, Reverse Division

The Adventure Challenge

Supply Chain Analyst

Reverse Focus

-Created and launched the first customer success role within the company
-Project manager developing and implementing new CRM features on time and on budget
-Primary liaison with enterprise customer executive teams, performed consultative business reviews, onboarding, spearheaded customer integrations, and custom development
-Lead technology trainer for enterprise executive, support, and sales teams
-Responsible for technical CRM training, implementation of workflow rules, reporting, data entry, page layouts, and managing users and licensing
-Consultative problem solving within the customer CRM organization and executive team
-Responsible for creating 100s of customer websites based on proprietary templates

Customer Success Manager

JoyMonster

- Responsible for supporting strategic technology partners
- Performed consultative business reviews, developed roadmaps for partner API and custom development
- Oversaw development of customer service and help desk
- Responsible for timely completion of team sprints
- Scrum Master for company’s API, Portal, and Unity Plugin development
- Responsible for reporting to CEO the status of technology development within set time frames
- Responsible for the setup of Jira and other Agile processes ensuring product delivery on time.

School Specialty, Inc.

- Personally managed a sales territory, and book of business in excess of $1.9M annual revenue.
- Ensured timely delivery of customer orders through a complex manufacturing process.
- Responsible for territory development through cold call and upselling into higher-margin products.
- Utilized Oracle CRM to generate reports on how to grow the individual territory.

Inside Sales Rep

NComputing

- Salesforce Administrator 
- Responsible for development and launching of Live Chat sales tool
- Educated prospective customers about proprietary VDI technology and cost savings
- Responsible for North America customer relations during the release of new Citrix-based Thin Clients
- Initiated development of sales FAQ database including canned response engine.

Inbound Sales  Coordinator and Live Chat Project Lead

With over 14 years of experience in sales, technology, and customer success, I am a dynamic and forward-thinking professional who blends traditional business acumen with cutting-edge technologies. I specialize in prompt engineering, digital agent employee development, and HubSpot CRM.

I am a growing expert in leveraging artificial intelligence augments to empower human teams and enhance organizational capabilities. I thrive on being a growth catalyst and aspire to exceed expectations. I continually seek opportunities for improvement and innovation, keeping my eyes on the horizon of industry change. 

Currently, I am also growing in my ability to implement AI solutions as part of my continuing career development.  I recently completed an AI Prompt Engineer certification from Vanderbilt University. Below are some of the tools and platforms I am focused on in the AI field.

Artificial Intelligence Platforms
- Open AI Playground
- Vapi (voice calling agents)
- Voiceflow (chatbot agent platform)
- Relevance AI (AI agent employees)

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Admir Mujkić

Daniel McHarness

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