Insights Excellence Transformation Lead

Domain Lead - Data Office

Management Consultant

Pfizer

Business Analytics & Insights - UK Lead

Customer Analytics and Insights

Regional Lead, Analytic Capability Development

Global Solutions Senior Manager, Data & Reporting Solutions

Business Support Associate

sanofi-aventis

Service Delivery Analyst

IS Project Implementation and Rollout Manager

Helpdesk and Desktop Support Manager

Server Analyst, Project Manager & UK IS Security Officer

IS Helpdesk Analyst

Greenwich Healthcare Trust (NHS)

IT Helpdesk Manager

Aelred Kuppan

Customer Experience Design Lab

CX Design Lab es una consultoría de estrategia centrada en el cliente. Ayudamos a nuestros clientes a gestionar rentablemente y mejorar su experiencia de cliente, desarrollar propuestas de valor movilizadoras y organizar el negocio y la cultura de su organización realmente alrededor del cliente.

Cuando trabajamos en estos ámbitos aspiramos a ofrecer propuestas inspiradoras, sorprendentes y con sentido. Sobre todo, nos aseguramos de hablar de cambios que pueden ser implementados en tu negocio.

Si quieres conocer mejor CX Design Lab, examinar cómo trabajamos y, por qué no, quedar sin compromiso para contarnos tu caso y ver cómo podemos ayudar a tus equipos, puedes hacerlo en la web http://cxdesignlab.com

Head of Strategy

RUIZ NICOLI 

Singular Solving

Leadership in demand generation strategy and value proposition projects / 
Liderazgo en proyectos de estrategia de generación de demanda y propuesta de valor

Complex Problem Solver

European Customer Experience Organization (ECXO)

Founding Member

The Null

Consultor asociado

EOI Escuela de Organización Industrial

Leader of the Customer Experience Design module online.

Professor at Innovation and Customer Experience Executive Program (Presence and Online training)

Universidad Europea de Madrid

Annual lecturing and inspiring marketing and sports professionals about the business purpose, criteria and decision making processes, trends and tools to drive success in "The brand side of strategy and customer engagement building through innovative sponsorship programs".

Professor at Real Madrid Masters Degree in Sports Management

Welink

Grupo Mahou San Miguel

New Marketing Projects Director

CRM and Sponsorship Director

Digital Marketing and Sales Development Manager

Emarketing Manager

I'm a customer and brand marketing strategist with over 20 years of experience in Marketing and Innovation (8 of them in the Marketing board of a leading Spanish beverage company, Mahou San Miguel) and previous HR Development positions in the Danone Group.

I practice an strategic view of marketing, creating value for the customer and the consumer, to profit the business and the brand.

As a strategist,

I work with companies and agencies on a project basis, driving VALUE FOR THE CUSTOMER and PROFITABLE GROWTH through:

1. CUSTOMER UNDERSTANDING. To deliver actionable diagnostics converted into customer strategies.

2. BUILDING CUSTOMER AND BRAND EXPERIENCE. To build brands that do the jobs people need and wish to have in their lives.

I've worked for big and medium sized organizations, mainly CPG and Retail, and I know first-hand both their complexities and the importance of creating your options over day-to-day rush and become a change agent.

I am a Trainer at heart. I’ve designed courses and workshops and trained hundreds of employees and students, in company, at education institutions for graduate and postgraduate, online and life teaching, even creating self-contained learning programs.

As a manager,

I've lived the business from very different angles (HR, Industrial, Finance, Sales and Marketing) . That has always helped me empathize and arise collaboration among departments and with external talents both in day-to-day and project contexts through clarity and compromise.

I cherish creativity, efficacy and excellence in customer experience.

I develop tems as a mentor. I recognise talent and delegate while keeping responsible for team safety.

Joan Sardà

taplio

The Battle

Aelred Kuppan

Joan Sardà

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