EPAM Systems

🚀 Wealth Product: Led and continue to drive end-to-end product strategy in Wealth; launched MVP within a year, accelerated GTM with a fail-fast mindset, and now delivering high-impact features to help branch advisors delight their clients.

🚀 Digital Smart Product: Transformed commuter experience by digitizing 200+ transit terminals with smart digital signage, serving 50,000+ daily users and significantly increasing user satisfaction and trust in public transit.

🚀 FinTech Product: Delivered a high-impact lending analytics engine within an existing B2B platform, slashing manual workflows by 30% and accelerating loan approvals for 20K+ customers.

👥 Managed a high-performing team of 19 direct reports (Business Analysts and Product Owners), and led a 13-member Scrum team across multiple features in a SAFe environment

Product Manager | BA Team Lead

🤖 Telecom: Led AI-powered predictive maintenance for Set-Top Boxes, reducing truck roll costs by 37% and boosting service reliability for 10M+ subscribers.

🧠 Healthcare: Operationalized fraud detection ML models, supporting SIU investigations and reducing fraudulent claims significantly.

💻 E-Commerce: Launched a 1-click buy flow across web and mobile, increasing sales by 26% and simplifying customer experience.

Product Manager | Lead Business Analyst

📊 Insurance: Delivered enterprise big data initiatives (e.g., Risk Pool Analytics, GL Optimization), earning a “Hero” badge for leading stakeholder alignment and delivery.

🛍️ Retail: Built an ML-driven Replenishment System, cutting markdown losses by 30% and optimizing inventory efficiency across e-commerce channels.

🔄 Retail: Defined and delivered an AI-enhanced Distributed Order Management System, accelerating fulfillment speed, reduced mark down, efficient DC replinishment and enabling seamless omni-channel operations.

Senior Business Analyst

Tangentia

🚀 Launched and scaled an Intelligent Automation practice, leading a team of 11 engineers to deliver high-impact RPA and BPM solutions, resulting in $1M in new revenue and streamlined enterprise operations.

Senior Practice Manager - RPA & AI

NESMA

⚡ Built a no-code BPM platform (K2 BlackPearl) that cut SME loan processing time by 70%, automating origination-to-approval workflows.

✈️ Modernized 25-year-old legacy systems for Miro (Boeing) & Rolls-Royce, deploying supply chain solutions across 7 air bases and 3,000 RSAF users.

🔧 Led a $4M digital transformation of aircraft inspections, streamlining operations via BPM and seamless data migration.

📊 Pioneered predictive demand forecasting (Servigistics), optimizing service parts SCM—now enhanced with AI-driven dynamic models.

Senior Business Systems Analyst

Drawbase Software

Software Developer

Stevens Institute of Technology

Graduate Teaching Assistant

I'm product manager with business analyst background. I delivered B2B and B2C products in Wealth, Telecom, Retail, Insurance, Healthcare, FinTech, Transportation for private and public sector using AI, Digital modernization & Process engineering. I love focusing on strategy and talking to stakeholders.

I focus on strategy, engineering, launch & feedback. 

I'm accomplishments driven
- Investment Management Reporting portal for Branch for Wealth management launched in 11 months
- FinTech product increased customer onboarding in commercial lending space
- Telecom product predicted STB failure, network interruption with the help of AI/ML
- Retail helped predict replenishment, size, best order policy using AI/ML
- Transportation helped digitalize signage on platforms in creasing customer experience
- Telecom helped digitalize their web and mobile application increasing the customer base
any many more

I can align, lead and grow world-class teams from 10 to 50 people
- I love to win, but helping team win gives me greater joy
- I speak tech and exec
- I tell great narratives that motivates

I worked in different countries
Canada | United States (USA) | Saudi Arabia (KSA) | United Arab Emirates (UAE) | India

I / Me
- Coached 500+ to become the BA, PO, SM
- Wrote many articles, IIBA instructor, Agile instructor, LinkedIn top voice
- host Tech Podcast channel

My academic highlights:
- Masters in CS & Bachelor in Engineering
- Certificates in CBAP, CSPO, A-CSPO, CSP-PO, CSM, PMP

Professional Skills:
Product Management | Product Owner | Business Analysis | User Experience (UX) Design |  Team Development | Market Analysis | Strategy Planning | Product Roadmap | Agile | Scrum | Kanban | Requirement Gathering & Analysis | User Stories | BRD | UAT | Coaching | Mentoring

Technical Skills:
Jira | Confluence | Azure DevOps board | Azure Wiki | Trello | Pivotal Tracker | Figma | Lucid Chart | MS Visio | Draw.io | Mural | Miro | Json | API | PowerBi | COTS | XML | Cloud | Aha |  FinTech

Afaq Qazi

Laurentian Bank

Senior Administration Officer 

3T Business Consulting

Project Business Analyst

Universidad De Aquino Bolivia (UDABOL)

Business Process Analyst

PMC-BOLIVIA

Project Consultant

Bless

• Founded and managed a successful small business specializing in girls' clothing production, overseeing all aspects from inception to completion.
• Developed a comprehensive business plan, executed negotiations, handled purchasing, sales, training, accounting, and provided exceptional customer service.
• Collaborated closely with clients to understand and meet their specific requirements.
• Formulated and executed effective sales strategies and implementations.
• Managed customer relations through phone calls and product delivery follow-ups.
• Optimized profitability by evaluating materials for cost-efficiency and negotiating favorable terms with vendors.
• Conducted thorough vendor research and negotiations to secure competitive pricing and explore alternative material sources for bulk orders.

Entrepreneur

Carlos Caballero SRL

• Monitored and reported on project costs, proactively investigating budget variances to ensure financial efficiency.
• Collaborated closely with Project Managers to establish and maintain project records within the accounting system, ensuring accurate financial tracking.
• Worked in partnership with the Project Manager and Finance Department to provide detailed monthly project cost analysis and revenue accruals.
• Designed and created forms for Earned Value Management, aligning with the Standard Management of Earned Value 3rd Ed. as per the PMI guidelines.

PMO Cost Controller

YPFB Logistica S.A.

• Developed a document control procedure for the Project Management System, ensuring efficient information management and retrieval.
• Created templates for Project Portfolio Management, aligning with the 1st Portfolio Management Standard Edition following PMI guidelines.
• Produced a comprehensive guide for evaluating investment projects at YPFB Logística S.A., contributing to informed decision-making.

Project Management Intern

• Managed personnel documentation and maintained precise control of personnel files.
• Oversaw various HR functions, including affiliations, transfers, licenses, vacations, absences, medical leave, and certifications.
• Prepared and maintained monthly subsidy forms for pre-natal, breastfeeding, and birth subsidies.
• Provided timely and accurate information to employees regarding vacation policies.
• Maintained an up-to-date staff database within the HR system.
• Prepared essential reports for the authorization of personnel training.

Human Resources Intern

Hello! 👋🏻 I'm Angela, an experienced Business Process Analyst.

I used to sing my heart out before crunching numbers! That love for music instilled in me a unique perspective, fostering creativity and innovation in my approach. 

In my career, I've streamlined processes, saving countless work hours and reducing administrative burdens. At a renowned university, I delivered over 30 targeted business solutions, enhancing efficiency and satisfaction for 14,000 students. Automation is my ally. I've successfully automated 20+ processes across multiple campuses in just four years, enhancing productivity through streamlined workflows.

My passion extends beyond work. I'm an avid volunteer, fitness & nutrition enthusiast, and tech adopter. When I'm not immersed in work, you'll find me at the gym, running, hiking, enjoying a cup of coffee, tuning into classical, pop, or jazz music, podcasting, and yes, scrolling through both Instagram and LinkedIn – because life is all about balance, right?

Looking forward to connecting and sharing experiences!

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The Battle

Afaq Qazi

Angela Arce

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