EPAM Systems

🚀 Wealth Product: Led and continue to drive end-to-end product strategy in Wealth; launched MVP within a year, accelerated GTM with a fail-fast mindset, and now delivering high-impact features to help branch advisors delight their clients.

🚀 Digital Smart Product: Transformed commuter experience by digitizing 200+ transit terminals with smart digital signage, serving 50,000+ daily users and significantly increasing user satisfaction and trust in public transit.

🚀 FinTech Product: Delivered a high-impact lending analytics engine within an existing B2B platform, slashing manual workflows by 30% and accelerating loan approvals for 20K+ customers.

👥 Managed a high-performing team of 19 direct reports (Business Analysts and Product Owners), and led a 13-member Scrum team across multiple features in a SAFe environment

Product Manager | BA Team Lead

🤖 Telecom: Led AI-powered predictive maintenance for Set-Top Boxes, reducing truck roll costs by 37% and boosting service reliability for 10M+ subscribers.

🧠 Healthcare: Operationalized fraud detection ML models, supporting SIU investigations and reducing fraudulent claims significantly.

💻 E-Commerce: Launched a 1-click buy flow across web and mobile, increasing sales by 26% and simplifying customer experience.

Product Manager | Lead Business Analyst

📊 Insurance: Delivered enterprise big data initiatives (e.g., Risk Pool Analytics, GL Optimization), earning a “Hero” badge for leading stakeholder alignment and delivery.

🛍️ Retail: Built an ML-driven Replenishment System, cutting markdown losses by 30% and optimizing inventory efficiency across e-commerce channels.

🔄 Retail: Defined and delivered an AI-enhanced Distributed Order Management System, accelerating fulfillment speed, reduced mark down, efficient DC replinishment and enabling seamless omni-channel operations.

Senior Business Analyst

Tangentia

🚀 Launched and scaled an Intelligent Automation practice, leading a team of 11 engineers to deliver high-impact RPA and BPM solutions, resulting in $1M in new revenue and streamlined enterprise operations.

Senior Practice Manager - RPA & AI

NESMA

⚡ Built a no-code BPM platform (K2 BlackPearl) that cut SME loan processing time by 70%, automating origination-to-approval workflows.

✈️ Modernized 25-year-old legacy systems for Miro (Boeing) & Rolls-Royce, deploying supply chain solutions across 7 air bases and 3,000 RSAF users.

🔧 Led a $4M digital transformation of aircraft inspections, streamlining operations via BPM and seamless data migration.

📊 Pioneered predictive demand forecasting (Servigistics), optimizing service parts SCM—now enhanced with AI-driven dynamic models.

Senior Business Systems Analyst

Drawbase Software

Software Developer

Stevens Institute of Technology

Graduate Teaching Assistant

I'm product manager with business analyst background. I delivered B2B and B2C products in Wealth, Telecom, Retail, Insurance, Healthcare, FinTech, Transportation for private and public sector using AI, Digital modernization & Process engineering. I love focusing on strategy and talking to stakeholders.

I focus on strategy, engineering, launch & feedback. 

I'm accomplishments driven
- Investment Management Reporting portal for Branch for Wealth management launched in 11 months
- FinTech product increased customer onboarding in commercial lending space
- Telecom product predicted STB failure, network interruption with the help of AI/ML
- Retail helped predict replenishment, size, best order policy using AI/ML
- Transportation helped digitalize signage on platforms in creasing customer experience
- Telecom helped digitalize their web and mobile application increasing the customer base
any many more

I can align, lead and grow world-class teams from 10 to 50 people
- I love to win, but helping team win gives me greater joy
- I speak tech and exec
- I tell great narratives that motivates

I worked in different countries
Canada | United States (USA) | Saudi Arabia (KSA) | United Arab Emirates (UAE) | India

I / Me
- Coached 500+ to become the BA, PO, SM
- Wrote many articles, IIBA instructor, Agile instructor, LinkedIn top voice
- host Tech Podcast channel

My academic highlights:
- Masters in CS & Bachelor in Engineering
- Certificates in CBAP, CSPO, A-CSPO, CSP-PO, CSM, PMP

Professional Skills:
Product Management | Product Owner | Business Analysis | User Experience (UX) Design |  Team Development | Market Analysis | Strategy Planning | Product Roadmap | Agile | Scrum | Kanban | Requirement Gathering & Analysis | User Stories | BRD | UAT | Coaching | Mentoring

Technical Skills:
Jira | Confluence | Azure DevOps board | Azure Wiki | Trello | Pivotal Tracker | Figma | Lucid Chart | MS Visio | Draw.io | Mural | Miro | Json | API | PowerBi | COTS | XML | Cloud | Aha |  FinTech

Afaq Qazi

Leon's Furniture

Assistant Warehouse Manager

Cognizant

▪ Successfully led various Agile meetings, including release planning, sprint planning, daily scrum, backlog refinement, and retrospectives.
▪ Contributed to development teams by breaking down complex user stories following the INVEST method.
▪ Proficiently crafted comprehensive acceptance criteria for accurate and compliant testing of user stories.
▪ Skillfully managed and tracked incidents (Epics, Stories, Tasks) within the JIRA platform to streamline workflows.
▪ Collaborated with development teams in estimation meetings, providing high-level estimates (Story Points) for backlog items.
▪ Assisted in creating essential functional requirements, contributing to use cases and process diagrams.
▪ Supported Product Owner and Scrum Master in facilitating daily Scrum meetings, Sprint Reviews, and Retrospectives.
▪ Analyzed data using SQL and Microsoft tools to recommend solutions for improving customer relationships.
▪ Conducted Agile training sessions for team members to facilitate a smooth transition to Agile methodologies.
▪ Aided the Product Owner in generating Burnup/Burndown charts and calculating team velocity for progress reporting.
▪ Possessed a working knowledge of various technologies, including UML, data mapping, and real-time APIs.
▪ Collaborated with business stakeholders and technology partners to develop project backlogs aligned with organizational objectives.

Project Associate

▪ Worked closely with key stakeholders to gather requirements using various methods such as JAD sessions, workshops, and focus groups.
▪ Skillfully prepared meeting agendas and documented official meeting minutes, including comprehensive discussions, action items, and next steps.
▪ Demonstrated negotiation skills in engagements with customers, employees, and external suppliers, consistently achieving successful outcomes.
▪ Developed and executed effective risk mitigation strategies by identifying, escalating, and resolving issues across diverse delivery teams.
▪ Employed selected methods and tools to elicit, capture, and document business requirements, ensuring project coherence.
▪ Conducted requirements gathering and triggering sessions with multiple stakeholders, facilitated regular checkpoints, and managed status meetings.
▪ Maintained transparent communication with the project manager and the entire project team, ensuring the timely dissemination of pertinent information.
▪ Utilized UML diagrams (business use cases, system use case activity diagrams, class diagrams, state diagrams) to model process workflows.
▪ Supported and conducted review sessions with project teams and business users, tracked issues, and participated in verifications.
▪ Evaluated, summarized, and generated various reports and reference materials as needed for project requirements.
▪ Efficiently responded to the requirements of both internal and external stakeholders, prioritizing confidentiality throughout the process.

Programming Analyst

•	A proactive and self-driven individual with an ability to solve complex issues using creative, critical, and analytical problem-solving approaches.
•	An adept expert boasting over 5 years of extensive experience in data analysis across diverse industries, including Retail, Banking, and Insurance.

SKILLS AND COMPETENCIES:
•	Demonstrated proficiency in implementing both Waterfall and Agile methodologies throughout the Software Development Life Cycle (SDLC).
•	Proficient in comprehending and dissecting business requirements, functional specifications, and system requisites, coupled with the ability to discern gaps and formulate comprehensive test cases.
•	Well-organized and experienced in leading collaborative sessions, including Joint Application Development (JAD) sessions, daily Scrum meetings, weekly status updates, and bug resolution discussions.
•	Played a pivotal role in Agile projects by actively contributing to task breakdown, strategic analysis, and impediment removal, supporting software teams, including Product Owners and Scrum Masters.
•	Proficient in crafting visual aids like Flowcharts and UML diagrams, encompassing swim lanes, use cases, and activity diagrams.
•	Proficient in utilizing issue-tracking tools such as JIRA and managing various management tools like SharePoint and Confluence.
•	Developed and maintained strategic business process models, Requirements Traceability Matrices (RTM), and exhibited strong management skills.
•	Adept at managing financial databases and handling extensive data sets using SQL.
•	Proficient in generating and disseminating ad hoc reports and dashboards using Business Intelligence tools (PowerBI, Tableau).
•	Extensive experience and competency in conducting profit analysis, risk assessment, conflict management, and budget oversight.
•	Exceptional ability to engage stakeholders effectively through outstanding communication and interpersonal skills.
•	Rapidly adapts to changing environments, excels under pressure, and is adept at working both independently and as part of a team.
•	Demonstrated problem-solving and analytical skills, coupled with a strong knowledge for prioritization and meticulous requirement validation through close customer collaboration.
•	Proficient in Microsoft technology tools such as Word, PowerPoint, Excel, Teams, Power BI, and Microsoft SQL, complemented by excellent written and verbal communication skills that facilitate informed decision-making.

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Afaq Qazi

Chandrakanthan Viswanathan

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