EPAM Systems

🚀 Wealth Product: Led and continue to drive end-to-end product strategy in Wealth; launched MVP within a year, accelerated GTM with a fail-fast mindset, and now delivering high-impact features to help branch advisors delight their clients.

🚀 Digital Smart Product: Transformed commuter experience by digitizing 200+ transit terminals with smart digital signage, serving 50,000+ daily users and significantly increasing user satisfaction and trust in public transit.

🚀 FinTech Product: Delivered a high-impact lending analytics engine within an existing B2B platform, slashing manual workflows by 30% and accelerating loan approvals for 20K+ customers.

👥 Managed a high-performing team of 19 direct reports (Business Analysts and Product Owners), and led a 13-member Scrum team across multiple features in a SAFe environment

Product Manager | BA Team Lead

🤖 Telecom: Led AI-powered predictive maintenance for Set-Top Boxes, reducing truck roll costs by 37% and boosting service reliability for 10M+ subscribers.

🧠 Healthcare: Operationalized fraud detection ML models, supporting SIU investigations and reducing fraudulent claims significantly.

💻 E-Commerce: Launched a 1-click buy flow across web and mobile, increasing sales by 26% and simplifying customer experience.

Product Manager | Lead Business Analyst

📊 Insurance: Delivered enterprise big data initiatives (e.g., Risk Pool Analytics, GL Optimization), earning a “Hero” badge for leading stakeholder alignment and delivery.

🛍️ Retail: Built an ML-driven Replenishment System, cutting markdown losses by 30% and optimizing inventory efficiency across e-commerce channels.

🔄 Retail: Defined and delivered an AI-enhanced Distributed Order Management System, accelerating fulfillment speed, reduced mark down, efficient DC replinishment and enabling seamless omni-channel operations.

Senior Business Analyst

Tangentia

🚀 Launched and scaled an Intelligent Automation practice, leading a team of 11 engineers to deliver high-impact RPA and BPM solutions, resulting in $1M in new revenue and streamlined enterprise operations.

Senior Practice Manager - RPA & AI

NESMA

⚡ Built a no-code BPM platform (K2 BlackPearl) that cut SME loan processing time by 70%, automating origination-to-approval workflows.

✈️ Modernized 25-year-old legacy systems for Miro (Boeing) & Rolls-Royce, deploying supply chain solutions across 7 air bases and 3,000 RSAF users.

🔧 Led a $4M digital transformation of aircraft inspections, streamlining operations via BPM and seamless data migration.

📊 Pioneered predictive demand forecasting (Servigistics), optimizing service parts SCM—now enhanced with AI-driven dynamic models.

Senior Business Systems Analyst

Drawbase Software

Software Developer

Stevens Institute of Technology

Graduate Teaching Assistant

I'm product manager with business analyst background. I delivered B2B and B2C products in Wealth, Telecom, Retail, Insurance, Healthcare, FinTech, Transportation for private and public sector using AI, Digital modernization & Process engineering. I love focusing on strategy and talking to stakeholders.

I focus on strategy, engineering, launch & feedback. 

I'm accomplishments driven
- Investment Management Reporting portal for Branch for Wealth management launched in 11 months
- FinTech product increased customer onboarding in commercial lending space
- Telecom product predicted STB failure, network interruption with the help of AI/ML
- Retail helped predict replenishment, size, best order policy using AI/ML
- Transportation helped digitalize signage on platforms in creasing customer experience
- Telecom helped digitalize their web and mobile application increasing the customer base
any many more

I can align, lead and grow world-class teams from 10 to 50 people
- I love to win, but helping team win gives me greater joy
- I speak tech and exec
- I tell great narratives that motivates

I worked in different countries
Canada | United States (USA) | Saudi Arabia (KSA) | United Arab Emirates (UAE) | India

I / Me
- Coached 500+ to become the BA, PO, SM
- Wrote many articles, IIBA instructor, Agile instructor, LinkedIn top voice
- host Tech Podcast channel

My academic highlights:
- Masters in CS & Bachelor in Engineering
- Certificates in CBAP, CSPO, A-CSPO, CSP-PO, CSM, PMP

Professional Skills:
Product Management | Product Owner | Business Analysis | User Experience (UX) Design |  Team Development | Market Analysis | Strategy Planning | Product Roadmap | Agile | Scrum | Kanban | Requirement Gathering & Analysis | User Stories | BRD | UAT | Coaching | Mentoring

Technical Skills:
Jira | Confluence | Azure DevOps board | Azure Wiki | Trello | Pivotal Tracker | Figma | Lucid Chart | MS Visio | Draw.io | Mural | Miro | Json | API | PowerBi | COTS | XML | Cloud | Aha |  FinTech

Afaq Qazi

Hiring #BusinessAnalyst with Insurance experience in #Canada hands-on experience with Guidewire ClaimCenter and PolicyCenter (critical requirement)

7+ years of business analysis experience 
3+ years in property and casualty insurance claims P&C
Guidewire

Use a referral link below to apply!

#Hiring #Canada #BA #BusinessAnalyst #Guidewire

Senior Product Manager | FinTech, Digital, Telecom, Retail, SaaS, Data & AI | 15 Yrs Driving Product Strategy, Roadmaps & Scalable Platforms (B2B & B2C) | Growth, Data & Customer Experience | Podcaster 🎙️

Open article: Senior Claims Business Analyst - Guidewire Specialist by epam.com

Senior Claims Business Analyst - Guidewire Specialist

#RemoteWork #ServiceNow #Developer #EST #Canada

Now hiring a ServiceNow Developer with 6+ years of experience in scripting, Service Portal, UI Builder, and integrations. We’re looking for someone with CSA and CAD certifications, experience in CSM, and familiarity with NowAssist and AgenticAI solutions. 

This fully remote role in Canada (working on EST) offers the opportunity to work on innovative ServiceNow solutions and cutting-edge technologies in a collaborative team. 

Apply now or message me for more details! 

#EPAMCanada

Open article: Senior ServiceNow Developer by epam.com

As a senior business analyst, I documented information related to the project on Jira for writing the User Stories, and on Confluence for uploading and sharing the relevant documents.
● Acquired proficient Documenting ability by working closely with the Product Owner to document the requirements as Epics, User Stories with relevant Acceptance Criteria;
● According to the inputs provided by the Product owner related to business needs, market conditions and corporate priorities, groomed and prioritized product backlog;
● Utilized correct BA tools and techniques at appropriate times and situations with appropriate stakeholders to gather requirements in an Agile environment by using effective decision-making skills and observational capabilities;
● Conducting requirements gathering sessions, doing documentation, and doing complete walkthroughs for requirements analysis and validation;
● Created project deliverables, such as Product Backlogs, Epics and user stories;
● Documented the current state process after reviewing it and designed future state process flows, and business rules, and I also used to give attention to details and performed process mapping.
● By using Microsoft Visio BPMN 2.0, documented current state and future state Process flow, Business rules and requirements;
● Reports and dashboards were designed and developed with the help of various data sources and inputs primarily with Power BI and SSRS
● Current state process which has been prioritized by the product owner was mapped and also worked with business SMEs and Managers.
● Looked after the process of managing the quality and consistency of compliance standards, performance, and arbitration standards regarding transaction monitoring/reporting
● Accelerated time from first inquiry to delivery of key customer-centric business solutions through agile, step-by-step and iterative solution development, empowering teams in creating and executing sound go-to-market and prospecting plans took the lead.

Best Buy

I had performed business analysis activities to gather detailed requirements of business functions, identified gaps in process, and evaluated potential solutions within an Agile environment.
● To do accurate elicitation, analysis, documentation and delivery of business requirements, for validating process maps, and preparing functional/non-functional designs liaised between business units and technology teams;
● By inquiring cross-functional teams and vendors in requirements verification, validation, prioritization and enrichment sessions managed project processes and functions to ensure identified requirements can be developed and delivered on time;
● Created process flows and SOPs as addendums to process maps and future state process maps/click-by-click documents by Using MS Visio BPMN 2.0; 
● Tracked and reported on enhancement requests, dependencies, requirements risk, problems, constraints; assumptions, developed efforts to manage these and provided visibility to senior management for aligned decisions using Jira and Confluence;
● To maintain strategic relationships collaborated with multiple vendors and partnered with internal and external technology and business teams to explain the business processes and associated system requirements for cloud-based initiatives;
● Looked after an improvement of the ongoing persuasiveness of umpteen solutions as the business and environment evolve and change, identifying and escalating exposures, gaps, and trends and recommending adjustments to address these changes
● Implemented and amalgamated business applications and influenced the design of features that increases the adoption, reliability and value of our applications and systems
● Coordinated the design, development, deployment, and turnout of components involved in API Platforms, both cloud and on-premise

Sr. Business Analyst

SunLife

While working as business analyst at Sun Life Insurance, I performed requirements gathering and documentation, conducted walkthroughs session for requirements analysis and validation;
● Generated Business Requirements Documents (BRD) in Waterfall methodology.
● Worked closely with senior-level stakeholders to layout deliverables and progress, and also led change management techniques, optimizing and improvement of business processes for business automation programs;
● To assist in the presentation of findings to the Senior Management and Sales team to help support making business decisions, prepared outputs of data visualizations decks and dashboards to summarize analysis and data mining (i.e. Power BI);
● To reorganize processes with recommendations to workforce management for organizations providing visibility for additional reporting on ServiceNow, developed plans
● To ensure that standards are being followed, monitored process activities. Moreover, developed improvement strategies to integrate process activities and obtained management commitment towards continual service improvements 
● From key stakeholders and process owners conducted walkthrough sessions, validation process, and obtained signoff;
● To assess measures used for business process analysis using quantitative outputs defined metrics, KPIs;
● Profitably coordinated cross-functional process development and identified opportunities and improve the process
● Actively lead process improvement efforts, according to IT and business leadership
● For business analysis projects, end-to-end process documentation was completed;
● To validate completed business process documentation, conducted and managed walkthrough session and eventually signoffs were done
● Managed myriad rounds of iterations with SMEs while maintaining focus and objectives of assigned projects

Business Analyst

TELUS

In the starting of my career as a junior business analyst, I have actively completed my business analysis activities.
● To recommend process improvement, led change management processes by collaboratively working with business partners.
● Led requirements gathering session and documentation, completed walkthroughs for requirements analysis and validation; 
● Created Business Requirements Documents (BRD);
● Generated test plans and test cases;
● Advised on various company set-up initiatives including strategy, transformation methodology & approach, governance, performance management, branding 
● Explained BPMN framework federalized approach to content creation and management
● To identify opportunities for improvement, conducted gap analysis between future targeted state and current state;
● Regularly participated in Executive level management meetings. Also, presented both informational and persuasive presentations during the meetings;
● Change management processes was led and stakeholder's analysis was completed for identifying critical SMEs for subsequent process information gathering
● For validating completed business process documentation, conducted and managed walkthrough documentation. Eventually, sign-offs were done.
● To identify opportunities for improvement, conducted a gap analysis of data between the future targeted state and the current state

Junior Business Analyst

As a senior business analyst at TD, I enable change and deliver value to the organization by documenting, analyzing, and validating business requirements in an Agile environment. I work closely with the product owner, cross-functional teams, and vendors to prioritize, refine, and deliver user stories and acceptance criteria, using tools such as Jira and Confluence.

With over 5 years of experience in various industries, such as telecom, insurance, retail, and banking, I have developed strong skills in data mapping, stakeholder analysis, UML diagrams, user acceptance testing, and release planning. I have also leveraged my SQL, Lucid Chart, and Power BI skills to streamline system data flows, create process maps and SOPs, and prepare data visualizations and dashboards for senior management and sales teams. I am motivated by solving business problems, recommending solutions, and improving processes.

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