Middle East Broadcasting Center

ERP Head

KPMG

Senior Manager

Engineers Office of HH Sheikh Mohammed Bin Rashed

Head of ERP Department

ERP Project Manager

Family Dollar Stores Inc

ERP Solutions Project Manager

Albertsons

Sr. Oracle ERP Consultant

Dubai Municipality

Sr. ERP Consultant

Abbott

IT Consultant

A seasoned ERP professional with an uncanny ability for disruptive innovation by uncovering next-generation technology, unlocking growth, and unleashing the power of RPA and AI. Proven track record of leading digital transformations, overhauling ERP systems, and managing globally distributed teams. Expertise in ERP, process re-engineering, EPM, digital transformation, RPA, and AI.

𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞:
•	ERP Head, Middle East Broadcasting Center (MBC Group)
•	ERP Head at EO
•	Digital Transformation/ERP Sr. Manager, KPMG
•	Digital Transformation/ERP Manager, CGI
•	ERP and Technology Consultant, Abbott/Albertsons/Family Dollar

𝐀𝐜𝐜𝐨𝐦𝐩𝐥𝐢𝐬𝐡𝐦𝐞𝐧𝐭𝐬:
•	Successfully overhauled the ERP, business applications strategy, and digital architecture at MBC Group, transforming the organization into a global media technology solutions company.
•	Migrated 38 legal entities to a new ERP system across different countries in 2 years.
•	Integrated more than 25 enterprise applications.
•	Moved all enterprise applications infrastructure to the cloud.
•	Saved nearly $20M in cost and delivered efficiency without any compromise on the project timeline or scope.
•	Led globally distributed teams and a multi-cultural workforce over the years to deliver high-availability software solutions for a global customer base.
•	Built and sustained high-performance teams with a special emphasis on excellence, process 
compliance, continuous improvement, innovation, and value creation.

𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞:
•	ERP Implementation
•	EPM Implementation
•	Cloud Infrastructure Implementation
•	Digital Transformation
• Business Intelligence
•	Process Re-engineering
•	RPA Implementation
•	AI Enablement on top of ERP
•	Team Leadership
•	Change Management
•	Innovation
•	Value Creation

𝐓𝐡𝐨𝐮𝐠𝐡𝐭 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩:
•	Speaker at industry conferences
•	Writer on LinkedIn
•	Serves on customer advisory boards and vendor executive councils

Always open to new learning and collaboration. I welcome hearing best practices from other leading digital leaders and ideas from anyone with one (ask me about joining a hackathon).

Aissam Drai

Confidential

Setup framework, processes and tool (Azure DevOps) for IT Service Management 
Designed and revamped the company website with support from UX team
Built a strong vendor eco-system to engage for revenue generation
Managing a team in MS Dynamcs CRM and low code/no code (MS Power Platform) for development of industry-specific solutions
Working alongwith Sales for India region to provide solutions to opportunities in CRM and low code/no code to clients business needs
Researching HCM landscape to identify potential opportunities for app use case development
Managing Project execution and client stakeholder management for Middle East and India region

General Manager - Business Solutions

Deloitte

Manager for Program Management Services (HR Transformation-Workday) for an American Professional Services firm
•	Setup of PMO structure, WBS prepared of daily activities team with timelines, owners and dependencies for IT Data, HR and Finance teams from Deloitte and client.
•	Template Preparation for information gathering for ERP Program pre-implementation activities
•	Worked closely with the PMO teams of the IT, Data, HR and Finance workstreams from Deloitte and client from the perspective of managing and monitoring cross-tower operational tasks.
•	Managed Program Planning, Program Status Reporting, Program dependencies and RAID across all workstreams on a daily basis. 
•	Daily standup calls for each work stream to review activity/milestone updates, documentation, cross-tower dependencies, risks and issue resolution across the teams. Weekly cadence calls of activity progress reporting.
•	Managed Senior level executive relationship between client and Deloitte

Manager for Oracle Fusion ERP Implementation for Multinational Commodity Trading Company  US Region
•	Managed a team of 25 resources including 5 Track leads from offshore for implementation of Oracle ERP Cloud for US region with additional responsibility of Testing Lead for the project
•	Sprint planning, execution and review for out-of-the-box features for Order-to-Cash, Procure-to-Pay and Record-to-Report showcased to client across 3 sprints. Duration of each sprint was 4 weeks. Feedback from each sprint review was incorporated in the next sprint and showcased.
•	Managed Resource Onboarding, Project Planning, Project Status Reporting, Project dependencies, Scope Management and RAID 
•	Managed Client relationship at Director and VP level

Manager

Wipro

Led and managed end-to-end proposal solutioning which included business requirement understanding, solution assessment, delivery reviews, pricing and customer presentation for medium to large deals for Oracle Suite across Europe, UK, APAC and Middle East regions
Planned and documented Presales Strategy for EMEA and APAC regions based on current industry needs and Wipro Oracle Portfolio.

Lead Consultant - Oracle EBS & Cloud/ Peoplesoft (Presales Solution Architect)

Led and managed end-to-end proposal solutioning which included business requirement understanding, solution assessment, delivery reviews, pricing and customer presentation for Microsoft Dynamics 365/AX/CRM, SharePoint, .NET across Europe APAC and Middle East
Worked alongwith Senior Management and prepared presentation on Legacy ERP to MS Dynamics 365 migration for a Middle East client.

Lead Consultant - Global (Microsoft Technology stack) (Presales Solution Architect)

Led and managed end-to-end proposal solutioning which included business requirement understanding, solution assessment, delivery reviews, pricing and customer presentation for Microsoft technology stack and Mobility.

Solution Architect-Middle East (Microsoft Stack & Mobility)

As the ERP Functional SME for an international (Nordics) project.
As a part of AMS team involved in documenting of client processes (Procurement, Sales & Invoicing) implemented for transition process.
Onsite co-ordinator for scoping and finalization of data migration related activities.
Training of junior resources in business process areas.
Involved in presales activities in EU region.

INFOR SME  - Nordics-Finland Client (INFOR 10.5) 

NDS Global

•	Managing the Learning & Development Portfolio
•	Managing the Marketing activities for events and promotions
•	Corporate Case Studies repository creation
•	Content Management across all channels (social media, events, client key note presentations, business presentations, brochures, company website, other promotional items)
•	Market Research on emerging market trends and solutions
•	Lead Generation across India and Middle East

Senior Consultant

•	Demo/PoC Creation and Presentation for clients across India and Middle East.
•	Discussion with client key stakeholders for Requirement Analysis & Gathering of business case scenarios 
•	Configuration and setup of MS Project instance based on user scenarios alongwith project plan templates and reports
•	End-to-End demo presentation and client query resolution
•	Trainings - Team member training provided on MS Project Server 2013/ Project Online
•	Status Reporting - Weekly status reporting to Senior Management

Senior Presales Consultant

Tata Consultancy Services

Proposal solutioning, documentation/presentation, and pricing for requirements in SAP and integrated applications.
The requirements are from various geographies Europe, US, Asia, UK, Nordics
Proactive initiatives towards demand creation in UK and US geography.

Lead Presales & Solutions - SAP - Power & Automation Major

Independently interacted with TCS account teams and clients for leads and follow-ups on INFOR product solutions
Achieved in providing solution of integration requirement between Triton and Basware from the client
Presentation of proposed BPCS CoE capability and ERP assessment questionnaire to the Account team
Managed planning, preparation and estimation for proposals in ERP LN and BaaN across all regions

Lead Presales & Solutions - INFOR

USA - 
As a member of the client IT Finance team, helped in resolution of financial issues and reduced the ticket backlog by 50%.
Implemented the functionalities in Finance to reduce user time and avoid manual intervention.
Assisted the client Admin team in installation of Infor ION 10.2
Australia - 
Independently managed onsite and offshore team for implementation of customizations and standard processes in Service, Logistics, Finance, ODM Integration.
Designed, developed and implemented the functionalities for Service.
Customer Satisfaction Survey Index achieved was 90%. TCS was recommended to execute the customization project for Singapore by ERP Manager USA.
Singapore -
Managed the project planning, execution and control, recruitment of resources and client interaction for requirement gathering, development, testing and implementation of various requirements in Logistics, Manufacturing, Finance and interfaces.
India - 
Analyzed and mapped the business processes for Sales and Service. Analyzed the gaps and provided work-around solutions.
Preparation and presentation of project start-up, meetings, project audit required documentation and co-ordination with TCS Quality Assurance team.
Interaction with client parent team in Spain for resolution of technical issues.

Project Manager | Solution Architect| Techno-Functional Consultant - INFOR LN/ BaaN

Godrej Infotech Ltd

Managed the development, data transfer automation, support and maintenance of legacy, web and ERP BaaN applications for Service Division across 45 locations in India for Service Centres, Call Centres and Franchisees for applications in legacy and BaaN.

Systems Analyst | Team Lead | Techno-Functional Consultant -  INFOR LN/ BaaN

Management of service systems for call management and branch spares at HO and its branches.
Understanding, coordination and implementation of users requirement
Analysis, designing, coding, preparing test strategies and subsequent testing, and implementation using CMM and PDLC procedures and standards

Assistant Manager

Accenture Services Pvt. Ltd.

Selected to work on the project (from Godrej Infotech) through client interview selection process 
Analysis and resolution of technical/functional/admin tickets.
Executed new requirement development and code fixes according to CMM and Sarbox procedures.
Tracked defects and requirement delivery schedule variance.
Trained of junior team members in procedures followed.
Daily status review and status report sent to onsite team

Techno-functional consultant (Development & Support) - BaaN V

Computronics Financial Services (I) Ltd.

Development and Maintenance of financial applications for SBI, NOCIL

Programmer - COBOL

ERP & CRM Specialist with expertise in Project & Program Management | Consulting | Solution Architect | PMO | Presales

🌟  𝟮𝟱 𝘆𝗲𝗮𝗿𝘀 𝗜𝗧 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗶𝗻𝗰𝗹𝘂𝘀𝗶𝘃𝗲 𝗼𝗳 𝟮𝟬 𝘆𝗲𝗮𝗿𝘀 𝗶𝗻 𝗘𝗥𝗣, 𝗖𝗥𝗠 𝗮𝗻𝗱 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 (Project & Program Management(agile/hybrid agile/waterfall), Consulting,  Business Analysis, Process Improvements, Solution Design, Development, Implementation, Support, Stakeholder Management, Strategy Planning, HR Transformation), 𝟭𝟴+ 𝘆𝗲𝗮𝗿𝘀 𝗶𝗻 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆, 𝟭𝟰 𝘆𝗲𝗮𝗿𝘀 𝗶𝗻 𝗣𝗿𝗼𝗷𝗲𝗰𝘁/𝗣𝗿𝗼𝗴𝗿𝗮𝗺 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁, 𝟲 𝘆𝗲𝗮𝗿𝘀 𝗶𝗻 𝗣𝗿𝗲𝘀𝗮𝗹𝗲𝘀.

✨ 𝗙𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗱𝗼𝗺𝗮𝗶𝗻 𝗲𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 - Sales (Order to Invoicing, Quotations), Service (Call Management, Service Order to Invoicing, Field Service, Contract Management, Warranties, Quotations, Configuration Management, Maintenance, Depot Repair, Inspections, Subcontracting), Inventory Management

🏭 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝘆 𝗞𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲 - Manufacturing | Oil & Gas | Banking & Financial Services | Healthcare

🌍 𝗥𝗲𝗴𝗶𝗼𝗻 𝗲𝘅𝗽𝗼𝘀𝘂𝗿𝗲 - US, UK, APAC, Europe, Middle East, India

Handson Experience 
🛠️ ERP - BaaN4, BaaN5, INFOR LN (FP2,FP5,FP7), INFOR 10.5, LN Service, LN Sales (17 years)
🛠️ Cobol - MF Cobol (5+ years)
🛠️ Others - HTML | JavaScript | Java | MS Project

💪 Core Strengths and experience includes:
🔸 Enterprise Solutions
•	End-to-End Functional Responsibility Management
•	Leading Application Solution Design and Planning 
•	Evaluate, Recommend, Design and Develop solutions
•	Building Client Relationships & Stakeholder Support
•	Detailed Estimation & Expert-level assistance

🔸 Leadership & Management
•	Project, Program & Portfolio Management
•	Business Development & Presales Management (INFOR, SAP, MICROSOFT,ORACLE)
•	Customer Relationship Management 
•	Knowledge Management
•	Organization, Planning and Scheduling
•	Team Management
•	Quality Management

🔸 Managing Teams
•	Leading Teams
•	Delegation of Responsibilities
•	Recruiting
•	Providing Feedback
•	Team Building
•	Mentoring & Coaching
•	Collaboration
•	Training

🔸 Strategy
•	Strategy Analysis
•	Prioritization
•	Gap Identification
•	Evaluation & Feasibility Study
•	Implementing & Maintaining Standard Practices

🔸 Decision Making
•	Problem Solving
•	Information Gathering and Analysis
•	Applying Data to Decisions
•	Identifying Opportunities
•	Market Research 
•	Technology Trend Awareness 
•	Business & Industry Knowledge

🔸 Reporting & Communication
•	Preparing Executive Summaries 
•	Multi-team Communications 
•	Communications to Executive and C-Level Leadership, Customers and Stakeholders
•	Presentation & Public Speaking

taplio

The Battle

Aissam Drai

Fiona DSouza

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