Soulitaire

My responsibility is a community driven effort mainly to encourage & uplift the youth in the educational domain, promote & uplift aspiring talents & creative heads.

VP - Strategic Initiative

Embee Software Pvt. Ltd.

Senior Manager - Credit Control 

Jet Air Pvt. Ltd.

Junior Manager - Passenger Revenue Accounting  (Audit)

WNS Global Services

Senior Associate -Customer Service (Virgin Atlantic Airways )

Process Trainer - Passenger Revenue Accounting  (British Airways )

Senior Associate - Coupon Matching  (British Airways )

Marketing Manager & Admin. Officer

Currently in Credit Control with an IT company &  VP-Strategic Initiative with an e-learning platform- Soulitaire, Voiceover Artist, Expert Storyteller inspiring people with my stories, Speaker, Research/scriptwriter/curator, Anchor presenting Web series SHOWSTOPPERZZ in collaboration with Cinema For A Cause, and Council Member (WICCI), West Bengal, Public Safety & Security for Women of West Bengal. 

www.authoralak.com 

Ambassador of BOOKS for PEACE Award 2022. 

BOOKS for PEACE is spread across 5 continents & 61 countries around the world that involves numerous artists, writers, personalities from the religious, political, social, humanitarian world, people and organizations who live for the Peace.

I derive strength from serving the people of the society and penning down my emotions & experiences in the form of stories. 

Authored Amazon Bestselling books 'THE MELODY OF HIDDEN SYMPHONIES' ranked #5🏆 in 2022, 'THE LITTLE SECRETS TO BIG JOY' ranked at #1🏆 in 2021 and  'SOUL STIRRER' ranked #37🏆 in 2020.

All my books are available on Amazon Worldwide, Google Books, Goodreads, Flipkart.

Co-Authored:
- Quoting Scribblers & Quoting Scribblers II 
- Harmonious Symphonies & Harmonious Symphonies II
- Kaavyarooh
- NANO
- Soul Diaries
- Love Tales 
- Coronavirus Outbreak
- Random Souls
- Horror and Murder
- Soul Diaries II
- Written on the Stars
Available on Amazon worldwide - ebook & Paperback.
- Audio Story & Poetry Book CD in Literoma Stores.

Acted in a Bengali short film, 'SUJOG - The Opportunity' and Hindi short film, 'SHAKTI - The Strength Within' that are available on YouTube. Illustrated film 'Rupali' based on one of my stories.

I have written the Screenplay, Produced & Acted in the recent short film by Cinema For A Cause, 'TALAASHI-THE SEARCH' based on Income Tax Raid.  

The very recent short Film scripted by me 'I WANT... MAA' and adapted into Film by Cinema For A Cause an emotional & impactful story is recipient of Awards & Laurels from known Film Festivals.

Awards:
- 'Author Achiever' award in 'Literoma Achiever Award 2020' and 
- Best Actor (Female) for the short film 'Shakti-The Strength Within' in Literoma Short Film Contest & Carnival 2020.
-Sahityakosh Samman Award 2021 by NE8x

Honored as one of the top 7 Women Icon 2020, my Biography, 'The Journey  - Memoir of an Emerged Woman' has been published in the book 'Shining Divas 2020'.

Featured on the Cover Story of International Magazine, 'Culture Flash'.

Passionate about music & painting, I find solace in the emerging beauty of colors on white canvas. It gives me calm and peace.

Alakananda Pramanik

Kicklo

Global Brand Ambassador

TECO MARINE (l.l.c)

Operations Manager

Majid Al Futtaim

In the role of an Operations Specialist, spearheaded all the regular back-office operations and activities while overseeing the
successful execution of CRM/Online portal migration, Process Improvement and Automation projects.
o Orchestrated the Front-office Call-centre & imparted training while providing the trainees with elaborate feedback based
on Quality Auditing.
o Achieved high rate of customer retention by ensuring the provision of excellent customer service and timely resolution of
the complaints
o Cross sold the products and services to the customers over phone-calls or on their office visits and ensured continuous
generation of leads for accelerating sales.
o Offered support to the internal departments regarding various product and process related queries asked by customers
through different channels of communication.
Notable Achievements
o As a regular and disciplined employee and received appreciation certificates for 100% Attendance for three consecutive
years - 2013, 2014 and 2015. (Din’t take a single unplanned/sick leave during the tenure of 5 and half years).
o Recognized by the organisation for the diligent endeavors and received appreciation certificates for the best performance
in January 2012 and for 100% accuracy in raising the correct incidents/cases in December 2013.

Operations Specialist

Network International

As a Contact Management Officer, effectively handled the third party contact center calls for multiple banks and financial institutions. 
o Played a key role in establishing a new MAF Finance call centre, imparted training to the new joiner along with the feedback for improvement of the process and customer service quality.
o Processed the Credit Card authorisation requests received on Call, Email and FAX for the third party bank’s Call Centres.
o Regularly managed the merchant helpdesk calls and the resolution of issues and complaints by troubleshooting and arranging for the technician visits.

Officer - Contact Management

Emirates NBD

As a Customer Service Specialist effectively handled the call-centre calls with the aim to increase the incidence of first-call-resolution while reducing the number of tickets raised to the bank office and other internal departments. 
o Adopted cross-selling strategy to help the sales team by enabling lead generation and sales of other products and services.
Notable Achievements
o For the consistent efforts, was recognised and awarded by the organisation with a Certificate of Recognition for
Outstanding Performance in Feb.2011, and for Excellent Customer Service in March 2011.

Customer Service Specialist

Worked for a US-based Back-office process named as Ameriprise Financial (a sister concern of American Express) and
processed the cases for setting-up the new accounts of the insurance policy buyers.
o Resolved various customer queries received through different channels including email and fax.
o Worked on various software and applications including COLA, C2P3, Phase3, Surpass and Clarify-CRM.
o Also served as a Temporary Quality Checker to successfully replace the Quality Monitoring Executives during their absence.

Customer Service Associate

Reliance Communications

o Assisted the users on General Inquiries, Billing related Info and Disputes, Promotions and troubleshooting for network
issues, national and international roaming related issues and other complaints.
o Cross sold the different products and services to the existing customers by providing detailed information on features and
benefits
o Got internally transferred to Back Office for managing Callers Ring Back Tone (CRBT) activation, cancellation and
maintenance of the CRBT account.
o Worked on resolving the general inquiries and complaints raised by call centre agents by making outbound calls and SMS.
o Worked on different Telecom Software and applications such as Clarify CRM, ICCM, and CRBT Application.

Customer Service Executive

Operations Manager | Business Developer | Fostering Business growth by building trusted Client Relationships

A versatile and self-starting Operations & Sales professional with over a decade of profound Banking Industry experience and success with achieving the commercial goals of the banks by leveraging strong background in Banking Operations, Customer Relations
Management and Sales.
I add value to banking businesses by effectively handling the client interactions to resolve critical queries, imparting training to
juniors to help them develop their proficiency in various processes and supporting the internal departments with complicated
customer queries received through various communication channels.
A proven communicator, I easily liaise with customers to build trusted relationships and enable the banks to retain a high
percentage of the personal and business accounts while strategising to help acquire more corporate business accounts.
Highly skilled in devising profitable marketing plans, I focus on process improvement and operational efficiency to achieve
better customer services, eventually, leading to achievement of deeper customer engagement and market penetration.
CORE STRENGTHS:
► Excellent communicator, adept in interacting with all the bank stakeholders, ensuring prompt rapport-building.
►Demonstrated leadership and mentoring abilities to help groom and develop the skills of the new joiners with adequate
training and feedback.
► Efficient in critical and parallel thinking to offer innovative solutions to effectively troubleshoot the technical and business
issues while addressing client queries.
► Proficient in managing time while effectively planning and prioritising the work-flow to ensure adherence to the project
deadlines.
► Strongly self-motivated to impart excellent customer services and achieve the highest levels of customer satisfaction.

PERSONALITY TRAITS:
➤ Amicable and flexible. Energetic and inspiring.
➤ Dependable, detail-oriented and holds strong work ethics
➤ A strong leader & team player with excellent professional networking skills

Vipinstiwari@gmail.com

Vipin Tiwari

💭 𝐏𝐞𝐫𝐬𝐩𝐞𝐜𝐭𝐢𝐯𝐞 𝐂𝐡𝐚𝐧𝐠𝐞𝐬 𝐄𝐯𝐞𝐫𝐲𝐭𝐡𝐢𝐧𝐠 💭

Just because you’re right, doesn’t mean I’m wrong.
You just haven’t seen life from my side.

In a world full of opinions and quick judgments, it’s easy to assume our perspective is the only truth. But every person carries a story, shaped by experiences, struggles, and lessons that the world may never see.

True growth begins when we pause to understand, not just to respond.
When we listen, not to argue, but to learn.
Because wisdom isn’t about being right, it’s about seeing more.

Let’s practice empathy, not ego.
Different doesn’t mean wrong, it means we have something to learn from each other. 🌱

#Motivation #Empathy #Perspective #Mindset #Growth

💡💡 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 𝐢𝐬 𝐫𝐞𝐧𝐭𝐞𝐝 & 
𝐑𝐞𝐧𝐭 𝐢𝐬 𝐝𝐮𝐞 𝐞𝐯𝐞𝐫𝐲 𝐝𝐚𝐲💡💡

Success isn’t a one-time achievement.
It’s a daily commitment.
You can’t pay once and expect it to last forever.

Every single day, you must renew your effort, through discipline, learning, and consistency.

Because success doesn’t care about what you did yesterday; it rewards what you do today.

Keep showing up. Keep paying the rent.
Your future self will thank you.


#Motivation #Success #Discipline #GrowthMindset #Consistency

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⚖️ 𝐆𝐎𝐎𝐃 𝐨𝐫 𝐁𝐀𝐃 - 𝐢𝐭 𝐚𝐥𝐰𝐚𝐲𝐬 𝐜𝐨𝐦𝐞𝐬 𝐛𝐚𝐜𝐤.

Call it energy. Karma. The law of return.
Whatever name you give it - the truth stays the same.

✅ Speak good - it echoes.
✅ Do good - it multiplies.
✅ Spread negativity - it circles back faster than you think.

Life has a funny way of being your mirror.
What you put out… is what finds you.

Do you believe this? 👇
Drop a “Yes” if you’ve seen it happen.


#Mindset #Leadership #LifeLessons #Karma #Positivity #Growth

taplio

The Battle

Alakananda Pramanik

Vipin Tiwari

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The Battle

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Vipin Tiwari

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Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Vipin Tiwari's LinkedIn Performance

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