Soulitaire

My responsibility is a community driven effort mainly to encourage & uplift the youth in the educational domain, promote & uplift aspiring talents & creative heads.

VP - Strategic Initiative

Embee Software Pvt. Ltd.

Senior Manager - Credit Control 

Jet Air Pvt. Ltd.

Junior Manager - Passenger Revenue Accounting  (Audit)

WNS Global Services

Senior Associate -Customer Service (Virgin Atlantic Airways )

Process Trainer - Passenger Revenue Accounting  (British Airways )

Senior Associate - Coupon Matching  (British Airways )

Marketing Manager & Admin. Officer

Currently in Credit Control with an IT company &  VP-Strategic Initiative with an e-learning platform- Soulitaire, Voiceover Artist, Expert Storyteller inspiring people with my stories, Speaker, Research/scriptwriter/curator, Anchor presenting Web series SHOWSTOPPERZZ in collaboration with Cinema For A Cause, and Council Member (WICCI), West Bengal, Public Safety & Security for Women of West Bengal. 

www.authoralak.com 

Ambassador of BOOKS for PEACE Award 2022. 

BOOKS for PEACE is spread across 5 continents & 61 countries around the world that involves numerous artists, writers, personalities from the religious, political, social, humanitarian world, people and organizations who live for the Peace.

I derive strength from serving the people of the society and penning down my emotions & experiences in the form of stories. 

Authored Amazon Bestselling books 'THE MELODY OF HIDDEN SYMPHONIES' ranked #5🏆 in 2022, 'THE LITTLE SECRETS TO BIG JOY' ranked at #1🏆 in 2021 and  'SOUL STIRRER' ranked #37🏆 in 2020.

All my books are available on Amazon Worldwide, Google Books, Goodreads, Flipkart.

Co-Authored:
- Quoting Scribblers & Quoting Scribblers II 
- Harmonious Symphonies & Harmonious Symphonies II
- Kaavyarooh
- NANO
- Soul Diaries
- Love Tales 
- Coronavirus Outbreak
- Random Souls
- Horror and Murder
- Soul Diaries II
- Written on the Stars
Available on Amazon worldwide - ebook & Paperback.
- Audio Story & Poetry Book CD in Literoma Stores.

Acted in a Bengali short film, 'SUJOG - The Opportunity' and Hindi short film, 'SHAKTI - The Strength Within' that are available on YouTube. Illustrated film 'Rupali' based on one of my stories.

I have written the Screenplay, Produced & Acted in the recent short film by Cinema For A Cause, 'TALAASHI-THE SEARCH' based on Income Tax Raid.  

The very recent short Film scripted by me 'I WANT... MAA' and adapted into Film by Cinema For A Cause an emotional & impactful story is recipient of Awards & Laurels from known Film Festivals.

Awards:
- 'Author Achiever' award in 'Literoma Achiever Award 2020' and 
- Best Actor (Female) for the short film 'Shakti-The Strength Within' in Literoma Short Film Contest & Carnival 2020.
-Sahityakosh Samman Award 2021 by NE8x

Honored as one of the top 7 Women Icon 2020, my Biography, 'The Journey  - Memoir of an Emerged Woman' has been published in the book 'Shining Divas 2020'.

Featured on the Cover Story of International Magazine, 'Culture Flash'.

Passionate about music & painting, I find solace in the emerging beauty of colors on white canvas. It gives me calm and peace.

Alakananda Pramanik

Kicklo

Global Brand Ambassador

TECO MARINE (l.l.c)

Operations Manager

Majid Al Futtaim

In the role of an Operations Specialist, spearheaded all the regular back-office operations and activities while overseeing the
successful execution of CRM/Online portal migration, Process Improvement and Automation projects.
o Orchestrated the Front-office Call-centre & imparted training while providing the trainees with elaborate feedback based
on Quality Auditing.
o Achieved high rate of customer retention by ensuring the provision of excellent customer service and timely resolution of
the complaints
o Cross sold the products and services to the customers over phone-calls or on their office visits and ensured continuous
generation of leads for accelerating sales.
o Offered support to the internal departments regarding various product and process related queries asked by customers
through different channels of communication.
Notable Achievements
o As a regular and disciplined employee and received appreciation certificates for 100% Attendance for three consecutive
years - 2013, 2014 and 2015. (Din’t take a single unplanned/sick leave during the tenure of 5 and half years).
o Recognized by the organisation for the diligent endeavors and received appreciation certificates for the best performance
in January 2012 and for 100% accuracy in raising the correct incidents/cases in December 2013.

Operations Specialist

Network International

As a Contact Management Officer, effectively handled the third party contact center calls for multiple banks and financial institutions. 
o Played a key role in establishing a new MAF Finance call centre, imparted training to the new joiner along with the feedback for improvement of the process and customer service quality.
o Processed the Credit Card authorisation requests received on Call, Email and FAX for the third party bank’s Call Centres.
o Regularly managed the merchant helpdesk calls and the resolution of issues and complaints by troubleshooting and arranging for the technician visits.

Officer - Contact Management

Emirates NBD

As a Customer Service Specialist effectively handled the call-centre calls with the aim to increase the incidence of first-call-resolution while reducing the number of tickets raised to the bank office and other internal departments. 
o Adopted cross-selling strategy to help the sales team by enabling lead generation and sales of other products and services.
Notable Achievements
o For the consistent efforts, was recognised and awarded by the organisation with a Certificate of Recognition for
Outstanding Performance in Feb.2011, and for Excellent Customer Service in March 2011.

Customer Service Specialist

Worked for a US-based Back-office process named as Ameriprise Financial (a sister concern of American Express) and
processed the cases for setting-up the new accounts of the insurance policy buyers.
o Resolved various customer queries received through different channels including email and fax.
o Worked on various software and applications including COLA, C2P3, Phase3, Surpass and Clarify-CRM.
o Also served as a Temporary Quality Checker to successfully replace the Quality Monitoring Executives during their absence.

Customer Service Associate

Reliance Communications

o Assisted the users on General Inquiries, Billing related Info and Disputes, Promotions and troubleshooting for network
issues, national and international roaming related issues and other complaints.
o Cross sold the different products and services to the existing customers by providing detailed information on features and
benefits
o Got internally transferred to Back Office for managing Callers Ring Back Tone (CRBT) activation, cancellation and
maintenance of the CRBT account.
o Worked on resolving the general inquiries and complaints raised by call centre agents by making outbound calls and SMS.
o Worked on different Telecom Software and applications such as Clarify CRM, ICCM, and CRBT Application.

Customer Service Executive

Operations Manager | Business Developer | Fostering Business growth by building trusted Client Relationships

A versatile and self-starting Operations & Sales professional with over a decade of profound Banking Industry experience and success with achieving the commercial goals of the banks by leveraging strong background in Banking Operations, Customer Relations
Management and Sales.
I add value to banking businesses by effectively handling the client interactions to resolve critical queries, imparting training to
juniors to help them develop their proficiency in various processes and supporting the internal departments with complicated
customer queries received through various communication channels.
A proven communicator, I easily liaise with customers to build trusted relationships and enable the banks to retain a high
percentage of the personal and business accounts while strategising to help acquire more corporate business accounts.
Highly skilled in devising profitable marketing plans, I focus on process improvement and operational efficiency to achieve
better customer services, eventually, leading to achievement of deeper customer engagement and market penetration.
CORE STRENGTHS:
► Excellent communicator, adept in interacting with all the bank stakeholders, ensuring prompt rapport-building.
►Demonstrated leadership and mentoring abilities to help groom and develop the skills of the new joiners with adequate
training and feedback.
► Efficient in critical and parallel thinking to offer innovative solutions to effectively troubleshoot the technical and business
issues while addressing client queries.
► Proficient in managing time while effectively planning and prioritising the work-flow to ensure adherence to the project
deadlines.
► Strongly self-motivated to impart excellent customer services and achieve the highest levels of customer satisfaction.

PERSONALITY TRAITS:
➤ Amicable and flexible. Energetic and inspiring.
➤ Dependable, detail-oriented and holds strong work ethics
➤ A strong leader & team player with excellent professional networking skills

Vipinstiwari@gmail.com

Vipin Tiwari

𝐁𝐞 𝐂𝐚𝐫𝐞𝐟𝐮𝐥 𝐖𝐡𝐨 𝐘𝐨𝐮 𝐇𝐞𝐥𝐩

Helping others is a beautiful thing - it’s a reflection of kindness, empathy, and good character. But not everyone you help will appreciate it, and some may even take advantage of your generosity.

Sometimes, people seek help not because they truly need it, but because they see an opportunity to use someone else’s effort for their own gain. You might invest time, energy, or resources into someone, only to realize they were never interested in growth or gratitude - just in what they could take.

That doesn’t mean you should stop helping others. It just means you should be mindful. Help those who genuinely want to better themselves, who respect your efforts and who don’t just take without giving back in some way - whether through appreciation, effort, or even just mutual respect.

Protect your energy. Give wisely. And always remember: not everyone you extend a hand to will take it with good intentions.


#BeCarefulWhoYouHelp #LifeLessons #TrustWisely #ProtectYourEnergy #ChooseWisely #KindnessWithWisdom

Operations Manager | Business Developer | Driving Business Growth & Trusted Client Relationships

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Feeling truly overwhelmed with gratitude and joy to receive the Global Excellence Award 2025 for #OperationalExcellence and to be recognized among the Top 300 Global Excellence Leaders of the Year.

My sincere thanks to the Excellence Talks  
Team, KAIZUNO & Murat Aydin for this honor and for creating such a meaningful platform to celebrate leadership and excellence.

From the bottom of my heart, thank you to all my friends, connections, followers and everyone who nominated and supported me, your belief means everything to me.

This recognition is not just an award, it’s a reminder that consistency, hard work and integrity truly matter.

Grateful beyond words and motivated to keep giving my best. 🙏✨

#Grateful #GlobalExcellenceAwards #OperationalExcellence #ThankYou #LeadershipJourney #Blessed #ProfessionalPride

𝐍𝐞𝐯𝐞𝐫 𝐒𝐭𝐨𝐩 𝐋𝐞𝐚𝐫𝐧𝐢𝐧𝐠. 𝐍𝐞𝐯𝐞𝐫 𝐒𝐭𝐨𝐩 𝐋𝐞𝐚𝐝𝐢𝐧𝐠.

Titles may open doors.
Experience may earn respect.
But learning keeps leaders relevant.

The best leaders never say,
“I already know enough.”

They ask:
👉 What has changed?
👉 What can I do better?
👉 What should I learn next?

In leadership, standing still is moving backward.
Industries evolve. Standards shift. Expectations rise.

Those who keep learning don’t just adapt, 
they set the pace.

Because leadership isn’t about having all the answers.
It’s about having the humility to keep growing.


#Leadership #ContinuousLearning #GrowthMindset #LifelongLearning

𝐒𝐮𝐜𝐜𝐞𝐬𝐬 𝐢𝐬 𝐧𝐨𝐭 𝐣𝐮𝐬𝐭 𝐚𝐛𝐨𝐮𝐭 𝐰𝐡𝐚𝐭 𝐲𝐨𝐮 𝐚𝐜𝐡𝐢𝐞𝐯𝐞, 𝐛𝐮𝐭 𝐚𝐛𝐨𝐮𝐭 𝐡𝐨𝐰 𝐦𝐚𝐧𝐲 𝐩𝐞𝐨𝐩𝐥𝐞 𝐲𝐨𝐮 𝐥𝐢𝐟𝐭 𝐚𝐥𝐨𝐧𝐠 𝐭𝐡𝐞 𝐰𝐚𝐲.

𝐀𝐠𝐫𝐞𝐞 ?

- - - - - - - - - - - - - - - - - - - - - - - - - - -

🌟 𝐎𝐧𝐞 𝐨𝐟 𝐦𝐲 𝐜𝐨𝐧𝐧𝐞𝐜𝐭𝐢𝐨𝐧 𝐢𝐬 𝐑𝐞𝐚𝐝𝐲 𝐭𝐨 𝐌𝐚𝐤𝐞 𝐚𝐧 𝐈𝐦𝐩𝐚𝐜𝐭 | 𝐁𝐚𝐧𝐤𝐢𝐧𝐠 & 𝐅𝐢𝐧𝐚𝐧𝐜𝐞 🌟

With 3 years of audit experience and a CISA qualification, he brings proven expertise in internal & external audits, risk assessment, and IT controls.

𝐂𝐮𝐫𝐫𝐞𝐧𝐭𝐥𝐲 𝐞𝐱𝐩𝐥𝐨𝐫𝐢𝐧𝐠 𝐫𝐨𝐥𝐞𝐬 𝐢𝐧: 
Internal Audit / External Audit / IT Audit / Risk Management in Abu Dhabi or Dubai 🇦🇪 

🔵 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:
👉 Successfully completed audits across diverse industries
👉 Strengthened IT audit & control processes, ensuring compliance with IFRS, ISAs & regulations

🔵 𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧 & 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬:
⭐️ MBA (International Finance) | 
⭐️ ACCA (Part-qualified) | 
⭐️ CISA

🔵 𝐋𝐚𝐧𝐠𝐮𝐚𝐠𝐞𝐬: English | Hindi | Arabic

🔵 𝐍𝐨𝐭𝐢𝐜𝐞 𝐏𝐞𝐫𝐢𝐨𝐝: 1 month

I welcome connections, referrals and conversations with organizations seeking audit, IT audit, or risk talent.

#𝐋𝐞𝐭𝐬𝐇𝐞𝐥𝐩 𝐡𝐢𝐦 𝐟𝐢𝐧𝐝𝐢𝐧𝐠 𝐚𝐧 𝐨𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐲.


#TeamUniter #CvGroup #VipShareS 
#Jobseeker #SharingIsCaring

𝐘𝐨𝐮𝐫 𝐛𝐫𝐚𝐢𝐧 𝐢𝐬 𝐚 𝐦𝐢𝐫𝐫𝐨𝐫 𝐢𝐧 𝐭𝐡𝐞 𝐦𝐨𝐫𝐧𝐢𝐧𝐠, 𝐢𝐭 𝐫𝐞𝐟𝐥𝐞𝐜𝐭𝐬 𝐰𝐡𝐚𝐭 𝐲𝐨𝐮 𝐟𝐞𝐞𝐝 𝐢𝐭 𝐟𝐢𝐫𝐬𝐭.

News ? 

Stress ? 

Gratitude ? 

Curiosity ? 

𝐖𝐡𝐚𝐭 𝐲𝐨𝐮 𝐩𝐥𝐚𝐜𝐞 𝐭𝐡𝐞𝐫𝐞 𝐬𝐡𝐚𝐩𝐞𝐬 𝐞𝐯𝐞𝐫𝐲 𝐭𝐡𝐨𝐮𝐠𝐡𝐭, 𝐝𝐞𝐜𝐢𝐬𝐢𝐨𝐧, 𝐚𝐧𝐝 𝐚𝐜𝐭𝐢𝐨𝐧 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐫𝐞𝐬𝐭 𝐨𝐟 𝐲𝐨𝐮𝐫 𝐝𝐚𝐲.


#Mindfulness #Focus #IntentionalLiving #DailyGrowth #MorningThoughts

𝐒𝐮𝐧𝐝𝐚𝐲 𝐞𝐯𝐞𝐧𝐢𝐧𝐠 𝐫𝐞𝐦𝐢𝐧𝐝𝐞𝐫:
Rest wasn’t laziness.
It was preparation.

You paused, you recharged, you let your mind breathe.

Tomorrow isn’t about rushing or overthinking.
It’s about moving forward, calm, focused, and slightly caffeinated ☕

Progress doesn’t need pressure.
It needs clarity, consistency and a rested mind.


#SundayEvening #ResetAndRecharge
#CalmConfidence #MondayMindset

taplio

The Battle

Alakananda Pramanik

Vipin Tiwari

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The Battle

Alakananda Pramanik

Vipin Tiwari

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Vipin Tiwari's LinkedIn Performance

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