Payments Experts

I'll help you decrease processing fees by 20%, and improve approval rates, guaranteed — or your money back. 

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Founder & CEO

Shift4 Europe (formerly Finaro)

Director Of Sales & Business Development

• Leading the technical engagement with customers and partners to ensure that the functionality, performance, services, and technical infrastructure are clearly understood and executed.
• Identify & build customized solutions for strategic customers and managing their delivery
• Actively involved in analysis, solution design, client communication, and implementation
• Close collaboration with different internal teams (such as Product, R&D, sales, marketing, operations & support)

Solution Architect

Hey-CPA

Hey-CPA offers a CPA as-a-service platform, automating Bookkeeping work.
• As a CTO I was responsible for all technology aspects: software development, specification, design, architecture, infrastructure, and implementation.
• Built the code and the product from the ground up to be scalable and user-friendly.
• Product presentation, Sales & Recruitment of new businesses.
• Engaging customers, to continuously collect feedback and improve the product.

Co-founder & CTO

Isracard

• Project leader and coordinator, achieving success through collaboration with multiple departments, including R&D, Product Managers, Sales & Marketing.
• Responsible for Business Development, partner success, and Go-to-Market strategy.
• Maintaining positive relationships with business partners and customers to ensure adoption success.

Technology Project Leader (Product Owner)

Wix.com

• Working with the most cutting edge methodologies and technologies to develop ground-breaking web platforms, optimized for performance and scale - Wix platform - which is used by millions of people around the globe every day to build websites. 
• Understand and leverage customers business challenges to expand revenue and increase usage rate.
• Worked in a small team, that follows agile work methods and use continuous integration/deployment methodologies to run quickly as a startup while maintaining the high-end quality of the product.

Web Developer at Wix.com

Touche

• Work in a cross-functional team to deliver a complete user experience.
• Development of full projects, client and server-side - from specification and UI to the stage deployment on the servers.
• Expert in JavaScript and Web development.
• Presented the company and its technology at conventions and trade shows all over the world.

Full Stack Developer

ClickSoftware

• Helped enterprises and SMBs solve workforce management obstacles using ClickSoftware products
• Worked closely with customers and partners, onsite and remotely, to ensure the successful launch of new products.

Solution Specialist

Ness Technologies

Software Development Instructor

RE4MA Group SL

Direct Retail in shopping centers
• Extensive experience in frontal sales, Retail activities, brands development.
• Managed the sales organization (120 employees) in 27 locations globally.
• Responsibility for the Go-To-Market strategy and sales plan.

Sales and Product Line Manager

The Payment Solutions Guy — I'll help you decrease processing fees by 20%, and improve approval rates (guaranteed) by finding the best Payment Providers for your business | Visit my website to learn how

We help companies struggling with difficulty finding the right payment solution, high transaction fees, low approval rates, hidden fees to decrease processing fees by 20% and improve approval rates by 5-10%.

Using our unique Discovery & Assessment process, Payments Strategy, Cost Optimization, and Increase Approval Rates steps from day one. 

If we cannot achieve these results, we will continue to work with our clients for free until we do.

Alan Brian Dardic

Visa

- Builds relationships with key personnel for global partner accounts; including C-Level; developing rapport as SME on partner to internal stakeholders representing voice of the partner.
- Proactively leads partner account planning process to develop mutual performance objectives; revenue targets and identify critical initiatives.
- Promotes adoption of new products and services
- Leads revenue generating contract negotiations, proposes pricing strategies for product expansion and contract renewals
- Develops and drives strategy with Verifi stakeholders
- Enhances value-based solutions, providing partners with industry and product thought leadership
- Coordinates go-to-market plans including Co-Brand materials, partner communications, joint marketing, sales training, lead qualification and referral process

Strategic Account Manager, Channel Partnerships

Manager, Payment Partnership Operations

Facebook

Dedicated to operational partner management of key payment partners & processors. Supported new partner enablement, relationship management, investigating, triaging, and solving payment processing issues, testing new partner integrations and features, and influencing internal stakeholders to help drive the business forward.

•	Led the Charitable Giving R&P Ops Launch Management XFN team in the Emerging Products Program Manager role on top of current PPO role for all H2 2020.
•	Launched Charitable Giving product in India, Hong Kong, Taiwan, Malaysia, and Denmark. 
•	Initiated IG P4C Native fundraising with 17.6% activation rate (the highest rate among existing IG surfaces).
•	Redesigned KYC with payment partner Stripe for P4P fundraising product.
•	Successfully manned multiple Giving Tuesdays, resulting in the single most profitable day year over year for donations.
•	Negotiated with XFN and Stripe to create and implement a new policy to include personal fundraising for businesses affected by Covid.

Program Manager, Payment Partner Operations

Blackbaud

Provided exceptional customer service and retention by identifying customer’s strategic direction and requirements, ensuring compliance with industry best practices, serving as an internal customer advocate for driving product and platform functionality, and proactively managing ‘at-risk’ customers, turning issues into positive outcomes. Identified opportunities for upselling and cross-selling, led contract negotiations, assisted with onboarding new customers, and created and guided Customer Success Plans.
•	Chosen as principal point of contact for ‘Strategic Major’ clients, representing 5-million-dollar book of recurring revenue.
•	Succeeded in retaining 100% of clients for 2019 renewal period.
•	Consistently exceeded organizational goals for managing strategic high-value contract renewals and secured 6% increase over 2018 to date.

Customer Success Manager, Senior

Qualified, pursued, and closed new enterprise business sales opportunities within a territory. Developed deep understanding of customer goals and generated client proposals that effectively communicated ROI and customized solutions. Quickly responded to customer questions, facilitated service requests, and collaborated with cross-functional teams on process improvement initiatives. Built and maintained sales pipeline, provided timely sales forecasts, and presented online demonstrations and proposals to educate clients.
•	Spearheaded multimillion-dollar account management and customer management processes to ensure aggressive sales goals were met and exceeded — met sales goal 3 months ahead of schedule.
•	Increased new client credit card processing by $10 million.
•	Attained a 100% client retention rate in 2018 with a portfolio of over 1k clients.

Account Executive III,  Merchant Services

Apriva

Ensured solid and trusting relationships with enterprise clients, including Fortune 500 corporations, such as American Express, Elavon, and more. Obtained understanding of customer structure and processes, acted as lead point of contact, anticipated customer needs, facilitated on-boarding process, and partnered with internal teams to drive client interests in SaaS/PaaS cloud-based gateway solutions. Planned and presented reports on project progress, goals, forecasts, design enhancements, and customer initiatives. Negotiated contracts and pricing, established timeline of performance, and oversaw internal and customer budgets.
•	Achieved a 95%+ client retention rate from 2014-2017.
•	Mentored Junior Account Managers through onboarding, training, and career growth.

Key Account Manager

Directed over 400 client and partner relationships, identified opportunities, sold SaaS/PaaS and mobile iOS/Android solutions to new and existing clients and provided strategic planning to improve client results. Built and maintained strong and responsive working relationships with clients, vendors, partners, and internal teams to continually optimize strategies to drive client retention and customer satisfaction.
•	Managed 350+ accounts, increasing revenue of top 20 accounts by an average of 40%.
•	Implemented policies and procedures for Account Management team, increasing efficiency and improving customer engagement, retention, and growth.

Account Manager

Strengthened team dedicated to providing exceptional technical support for both internal and external customers. Answered incoming calls and emails about customers’ needs and expectations, identified and troubleshot issues, educated on equipment usage, facilitated carrier activation/deactivation, and served as a concierge of resources. Created and distributed policies and procedures across multiple systems.
•	Supervised team that grew from 6 to 28 agents over a 4-year timespan.
•	Designed and implemented the company’s first new hire training program.
•	Streamlined mass inbox management and download request processes, resulting in improved efficiency, decreased exposure to security threats, and speedy recovery in disaster situations.

Customer Care Trainer / Client Support Specialist III

Electronic Payments expert with 16+ years of experience in account management, payops, product launch/optimizations, sales, and client support across the payment ecosystems including gateway, processor, ISO, and merchant levels.

taplio

The Battle

Alan Brian Dardic

Kelly Edwards

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