Alex Mimms

Senior Recruiter | Content Marketing

The Authority Lab

Full scope social media marketing. Strategy, content, and mindset applying military systems to drive repeatable revenue growth

All done with you.

Founder

We write all your social media content. 
Lead focused content = sales.  

Out writing:
Attracts ideal clients 
Resonates with audience
Shows you as THE market authority. 

All done for you Linkedin, X, Threads, FaceBook, IG. 
DM or schedule a time.

Social Media Marketing

LinkedIn

Consults on UX, product development, and LinkedIn marketing strategy, & LinkedIn Learning/Training programs.

LinkedIn Advisor

Air Force Special Operations Command

Senior Manager

United States Air Force

Senior Enlisted Leader
Superintendent - Learning & Development + Talent Management 

I graduated 2.3K students and awarded 13.8K college credits credits with a 98% turnout rate. I Lead 2 sections, 5 direct reports managing 14 programs, and 3 learning technology systems. I completed 3.2K teaching hours, certified CCAF Instructor Level III, top 1%. Taking this experience I forged 12 best practices for 17 new instructors.

Hand picked to drive Enlisted Force Development Ecosystem. Director for 9 lesson Middle Manager 500v Level Foundation lesson writing. Headed 9 working groups, writing lesson plans, research materials, & capstones for 59 Air Force Bases and 91 Air National Guard bases. Working with executives I benchmarked 10 new best practices for learning management. These 10 best practices to were delivered to 82 learning and development centers across the Air Force

Director

⭐️Associate Director of Finance. Oversee profit & loss statements, government purchases, stakeholder engagement, and financial planning. 
Community College of the Air Force Lecturer. 
Formerly, Associate Director of Operations for the Air Forces' largest professional military education academy educating more 2.4K customers annually. 
Manages 10 direct reporting program managers
Delivering college credits to 30% of the Air University's total annual training & learning requirement.
Presided over $500k audio visual upgrade delivering professional development hours to middle and senior managers.  
Mentors community outreach program manager. 
Oversees Corporate Social Responsibility and business transformation strategy

Associate Director

⭐️Community College of the Air Force Lecturer. 

◾️The Learning and Development Program serves middle to large size organizations in developing middle management.  Curriculum’s core competencies: adaptability, negotiations, strategy formation/planning, talent management, emotional intelligence centered feedback, communication, management, strategic leadership, operations management, consulting, advising, public speaking.

◾️Course Design - 5 years design experience Course Topics: Leadership, Organizational Behaviors, Adaptability, Security, Finance, Program Management, Project Management, Communication, Mentoring, Counseling, Deliberate Employee Development, and Talent Management. 

I integrate a coaching style to my L&D Strategy to deliver the management teams to lead in the next five years. Change is a constant variable, planning and problem solving through effective framing for root causes is key to winning in the business landscape. 

◾️Specialized leadership curriculum and experiential case studies.
◾️Case Studies are focused on employment of emotional intelligence
◾️Exploration of financial decision making for managers
◾️Budget planning
◾️Facilitating how to develop employees
◾️Formation of teams and cross functional team leadership
◾️Project Management Fundamentals
◾️Agile mindset approach to Project Management
◾️Developing organizational policy and plans
◾️Human Resources Management- dealing with sensitive issues in the work place
◾️Equal Opportunity, Diversity and Inclusion relating to race, religion, sexual orientation, sexual identity, nation origin, disabilities, reprisal, color, genetic information. 
◾️Planning for military transitions and foundation of LinkedIn, personal branding and resumes.

Program Manager | Learning and Development

⭐️Directly managed 56 personnel, both co-located and working remote projects in 10 countries. Leveraged MS Teams & Zoom to direct reporting managers to exceed business goals. 
◾️ Director of talent development program, certified employees on all aspects of job skill requirements.  
◾️Oversaw cross functional management teams of human resources department, emergency services department, healthcare services department, communications, finance, logistics and supply chain departments. 
◾️Leadership & Talent Develop/Human Resources Departments clenched 24 individual awards, 4 awards for special achievement, 2 team awards, 1 team recognized and awarded at top .05% of Air Force Service. 
◾️Talent development strategy netted 15% of employees received early promotions, with 11 additional promotions.
◾️Developed managers into leaders by teaching communication, emotional intelligence, empathy, deliberate development, planning, and program management.

General Manager

⭐️Oversaw 5 project managers, overseeing 60+ projects totaling in excess of $100M. Applied Agile practices to create innovative solutions to collaborate with customer and meet project requirements on time, cost, and scope. 
◾️Strategic Consultant to Chief Executive Officer and Board of Directors on project development and scope.  Reduced risk of project time and cost waste over 30%. 
◾️Diverse projects included: infrastructure, roads, buildings, runways, IT, plan and program development, business process improvement, acquisition. 
◾️Directed risk reduction protocol for 5 thousands employees. 
◾️Negotiated contracts, acquisitions, and maintenance projects/programs in excess of $10M
◾️Instruction System Designer for curriculum training 1.3k employees annually. Employees reduced security breaches 40% in the first year.

Program Manager | Physical Security

⭐️My team translates business, functional, and corporate strategies into actionable plans, programs, policies, and procedures. 

◾️Principle consultant on all matters regarding reduction of risk to Executive Management. 
◾️Drove corporate strategy shift to Staff/culture focused. Increases margins of work 30% by returning workers to shifts. Authored medical and resilience program that increased physical and mental health of work force. Change management plan implemented communicating time resource waste instituted shift from 12 hour shifts to 8 hour shifts. 
◾️Instituted organization program to identify threats and risks associated with external environmental factors poised to disrupt, degrade, or destroy organizational operational capabilities.
◾️Provided oversight a five cross-functional team operations, managed 8 direct reports ensuring real-time data was accurate to the minute.  Ensured stakeholders and decision makers had full scope visibility to commit to action and risk mitigation.
◾️Identified a process improvement area and immediately designed a risk reduction strategic plan for executive level staff, to identify potential disruptions in operational processes to institute stop-measures ahead of time. Upon implementation, 62 identified threats were instantaneously highlighted and eliminated prior to any breach of organizational processes. Reduced organization risk matrix from moderate to low.
◾️Drove daily operation and process implementation reports to senior executives outlining tasks completion status, risks, and solutions to process conflicts.

Director | Strategy, Operation, & Policy

⭐️ Led business process improvement initiative to reduce accidents and roadway hazards.  Ensured security measures were in place daily.
◾️Managed team of 12 people across multiple locations
◾️Oversaw organization security access control projects. Implementing process improvements we added 3 personnel, caused reduction in traffic wait time 75%.
◾️Coordinated resources support for 12 off-site locations enabled 24 hour work force support.  
◾️Applied Agile concepts to budgeting changes, at end of fiscal year saved $16K. Forecasting reduced wasted by 17% of $140k annual budget.

Project Team Manager

⭐️Managed functional strategy implementation. 
⭐️Improved Communication and Transportation, lowered trade restrictions via crafting detailed plans for daily operations. Delivered KPIs to staff and refocused workforce on Strategic and Operational Goals. 
◾️Supervised 180 employees.  Audited daily function of six different offices.  
◾️Consultant to the executive board on financial decision making, talent management. 
◾️Facilitated Continuous Business Process Improvement, authored 44 directives, instructional guides, public policies. 
◾️Analyzed risks, generated reports, tracked human resource usage and communicated best practices to senior staff.
◾️Authored plans, reviewed external agency addendums for errors/process conflicts, staffed final products for execution for stakeholders.
◾️Consultant for strategic operational plans and developed policies and procedures.  Implemented Lean practice and Continuous Process Improvement to reduce employee footprint requirement by 15%.

Business Operations Manager | Implementation Consultant

VETS2INDUSTRY

Director, Mentorship Coordination

Responsible for 27 direct reports, encompassing Client Experience, Partner Engagement, and Business Strategy Transformation. 

I advise the president and the board with implementing the company's overall values, mission and strategic goals

I direct, lead and evaluate employees work and ensure a healthy corporate culture exist.
Managing day to day operations and generation of revenue to ensure continuous growth.
Staying aware of competitors, the market, expansion opportunities and new industry standards and development areas of focus. 
Helping manage the company's finances to achieve financial goals

⭐️ Portfolio and Skill Building Activities ⭐️

1. Directors, Operations for Vets2Industry - reports Directly to President. 
2. Brand Ambassador
3. Strategic Planning and Partnerships
4. Branding & Marketing Strategy
5. LinkedIn Coaching 
6. Social Media Marketing

Director, Operations

Mission Box Solutions

Recruitment Consulting as a Senior Full Desk Recruiter. 

Podcast host, video editor, speaker, email marketing, and content creator. 

I establish lasting relationships with clients & sourced top tier candidates for hiring. 

Mission Box Solutions provides recruiting, staffing, professional services.

Senior Recruiter

Recruitment marketing via podcast hosting, writing, and editing.

Marketing

Aerial Resupply Coffee

Created Content to launch and establish brand. 

As a Brand Ambassador I work to bring the mission, culture, and products of Aerial Resupply Coffee to the mainstream. I focused on projects to drive revenue growth through marketing, brand strategy, and customer experience. 

Lets share a coffee & story.

Brand Ambassador

United States Air Force Security Forces

⭐️During this 3 year tenure, I started to manage projects and then transitioned into learning and development. 

◾️Project Charters and Initiative for Policy Dialogue (IPDs) include:
◾️Risk identification & mitigation, information gathering, threat analysis, combat support, humanitarian action, community engagement and safety/security, program management, cross cultural promotion/engagement/and cross-cultural teamwork and collaboration.

Learning and Development Manager

Building Trusted Brands For Founders | Founder @ Authority Lab | USAF & Soccer Dad

Hey there, 
I'm the guy who transforms your social media presence into a powerhouse brand. Let me tell you, when I first started on LinkedIn, I was drowning in a sea of conflicting advice from self-proclaimed gurus. 

It was a mess.
So, what did I do? 

I rolled up my sleeves and spent the next five years diving deep. 
I picked the brains of LinkedIn employees, rubbed shoulders with brand leaders at Fortune 500 companies, and even became a LinkedIn Advisor myself. 

Now, I'm bringing all that hard-earned knowledge directly to you.
Here's how I can help turn your socials into brand-building assets:

White Glove Ghostwriting: 25 custom-tailored LinkedIn posts to save you time and build your fan base.

Comprehensive Social Media Strategy: Military-precision planning for your social channels, with clear benchmarks at 30, 60, 90, 180, and 365 days.

Strategic Brand Advisory: Guiding you through the maze of personal and B2B branding, establishing your authority and building trust with your audience.

What sets me apart? I believe in the power of personal touch. 
No waiting around - just shoot me a text or email when you need me.

It's time to stop being just another LinkedIn user. 
Let's turn you into a power user with laser-focused content that speaks directly to your fans.

Ready to start generating high-quality leads and raving fans? Let's chat. Connect with me now or send "Premium" in my DMs.

Is a brand advisor worth it? If saving you time, turning your socials into a revenue-generating asset, and freeing you up for high-ROI tasks sounds good, then absolutely.

My content and brand advisory has driven over 500k followers and $1M+ in revenue for my clients.
With plenty of raving fans who I have worked with. 
I would like for you to be the next one. 

+++++

I share everything career related through my blog and newsletter. (In the featured section) 

I explore and share all things career and personal growth. 

Sharing Lessons from my experience at a startups. 
 
Follow #infowithalex (brand, content, LinkedIn tips)
Twitter - @AlexMimms1
TikTok - @alexmimms0 

Note all views are my own. 

++++
Due to high volume of messages. I do my best to reply in a timely manner. If you do not hear back. Message me again so the note goes to the top of the messenger.

I write all your content on LinkedIn. 
Lead focused content = sales.  

My writing:
Attracts ideal clients 
Resonates with audience
Shows you as THE market authority. 

All done on LinkedIn. 
DM or schedule a time. 

Boeing Defense, Space & Security

Talent Acquisition Partner

Maximus

Maintained consistent coordination with program resource manager and program managers to streamline business processes in Agile environment and enhance efficiency of hiring and onboarding operations. Tracked incoming personnel, CLEARANCES, and staffing metrics to secure data integrity and operational transparency. Delivered high-level staffing updates in weekly program meetings to key stakeholders, including program managers and security leads with keen focus on improving decision-making and resource allocation.
Coordinated interview logistics, including scheduling, candidate preparation, and post-interview processes to ensure smooth and professional candidate experience. Adhered to service-level agreements and government contracting business agreements while maintaining compliance and ensuring timely communications regarding headcount, budgets, and security clearances. Conducted weekly synchronization meetings with government contracting customers, provided updates from Applicant Tracking System (WorkDay) on recruitment metrics and pending actions, and ensured alignment and prompt resolution of issues.
Key Contributions/Achievements:
● Developed team training SharePoint site, incorporating 'How To SOPs', quick links, templates, recruiting resources, training videos, and candidate prioritization worksheets to facilitate team development and operational efficiency.
● Adept at identifying, vetting, recording, and introducing eligible candidates with
security clearances up to TS/SCI CI Poly; Specialize in Recruitment of CLEARED Cyber
Security/IT roles to include but not limited to: 
CSOC, Integrations Engineers, Systems Engineer Architect, IT & Cyber Project and Program Managers, Analysts, DevSecOps Engineers, ServiceNow Developers, Cyber Security Engineers, SPLUNK, Linux, Configuration Managers, Cross Domain, Network/Systems, Information Security Engineers, SCRUM Masters, RHEL Engineers, Redhat Engineers, PaaS Engineers, IT Technical Support Service Center

Senior Talent Acquisition Partner | CLEARED GOVCON Technical Cybersecurity & Intelligence

(Contract ended due to Boeing Strikes, Furloughs and RIF of contract personnel) 

Maintain consistent coordination with hiring leaders to understand critical job requirements as well as develop and implement innovative candidate generation strategies and secure top talent for open positions to enhance recruitment effectiveness. Streamline candidate screening and onboarding and requisition publishing by using Applicant Tracking System.
Ensure ready reserve of talent for quicker placement by maintaining pipeline of pre-screened candidates and engaging regularly to build interest. Foster long-term relationships with third-party vendors and sourcing partners aimed at enhancing recruitment outreach and capabilities. Analyze metrics and data to refine hiring strategies and develop efficiencies by using insights for accurate forecasting and strategic planning in recruitment.

(Aerospace Engineers, Automation Engineers, Aviation Engineers, Aerodynamics Engineers, Propulsion Engineers, Geospatial Engineers, Simulation Engineers, Avionics Engineers, Guidance Navigation & Control Engineers, Flight Simulation Engineers, Electrical Engineers, Materials Manager, Site Lead, Flight Safety Manager - all cleared professionals) 

Key Contributions/Achievements:
● Enhanced candidate sourcing/selection and streamlined recruitment process by leveraging recruiting tools like LinkedIn Recruiter, Talent Insights, HireVue, HiredScore, and Avature.
● Improved recruitment collaboration and outcomes by building and managing relationships with internal and external candidates, along with domestic hiring managers across multiple disciplines and locations.
● Increased accuracy and attractiveness of job advertisements by translating technical and functional hiring needs into job postings.

Global Talent Acquisition Partner | Air Dominance - Cleared Aerospace & Defense Tech Engineering

GitHub

(MSFT Layoff/RIFs) 

Oversaw full recruitment process for GitHub's global technical positions, optimizing hiring outcomes by targeting skilled professionals across various tech domains. Facilitated seamless onboarding of new hires by coordinating with internal teams, complying with service level agreements, adhering to federal, state, and company policies. Managed applicant tracking system and produced detailed staffing reports and employment metrics to ensure compliance with service level agreements and provide stakeholders with timely and accurate recruitment analytics.
Streamlined interview processes, including scheduling, candidate preparation, post-interview evaluations, and managed interview logistics to ensure smooth and efficient candidate experience that reflected positively on company's brand. Conducted compensation negotiations and composed final offer packages aimed at ensuring competitive and equitable salary and benefits to
attract top talent as well as managed approval and extension of job offers to culminate in successful candidate onboarding.
Key Contributions/Achievements:
● Developed and executed advanced sourcing strategies using traditional and innovative techniques, established strong partnerships with external entities and non-profit organizations, and engaged with passive candidates on diverse platforms, which increased visibility and attractiveness of GitHub as employer.
● Established and updated standard operating procedures that improved efficiency and effectiveness of talent acquisition process.
● Ensured readiness and agility in meeting evolving business demands by spearheading creation of robust candidate pipeline while aligning recruitment process with strategic objectives.
● Contributed to special projects, including development of global compliance training materials and recruitment resources, which streamlined operations and improved recruitment practices.

(Integration Engineering, Infrastructure Engineering, IDAM Engineering)

Technical Global Recruiting Partner | Global Tech Infrastructure Engineering Recruitment

Amazon Web Services (AWS)

Steered comprehensive recruitment strategies for AWS Military technical apprenticeships and training programs aimed at expanding reach and efficiency in recruitment efforts. Developed and implemented targeted recruitment initiatives for military, veterans, and spouses to enhance organization's diversity and inclusion within technical apprenticeships.
Engaged with military hiring support networks to strengthen community ties and improve diversity hiring results for military and military spouse candidates. Facilitated onboarding of apprentices by ensuring compliance with service level agreements and policies, which streamlined hiring process and enhanced candidate experiences. Initiated and managed internal system actions to convert successful military apprentices into full-time employees with keen focus on ensuring smooth transition for candidates.
Key Contributions/Achievements:
● Improved workflow efficiency and mitigate operational risks by overhauling ERP and HCM training modules, which defined specific, measurable tasks for automated systems and employee efforts.
● Employed diverse sourcing techniques, including building partnerships and conducting passive candidate sourcing, which resulted in broader and more diverse candidate base.
● Led creation of job requisitions, managed postings, and oversaw sourcing and hiring processes which accelerated position filling and improved hiring efficacy.
● Created and managed comprehensive team training resources on SharePoint, including SOPs, templates, and recruitment tools which enhanced team capabilities and improved resource accessibility.

Recruiting Partner | High Volume Military Veteran Cleared Technical Engineering Apprenticeships

• Collaborated with Program Managers to develop Agile streamlined business processes to increase effective talent sourcing, hiring, proactive candidate experience and onboarding.
• Source, screen, document, and present qualified candidates
• Specialize in Software Development Professionals
• Use innovative and creative sourcing methods.
• Network with internal and external industry contacts, associations, and online communities
• Provide consultative approach to engaging 7 different Hiring Managers on building out and development of creative sourcing strategies.
• Maintain applicant tracking system and generate staffing status and employment metrics reports
• Provide weekly reports with clear concise status updates including requisition data breakdown by age/ status, highlights and challenges, requisition/candidate updates.
• Assure compliance with all regulatory requirements and company policies.
• Providing follow-up correspondence to candidates on recruiting status via phone and email
• Coordinate & Secure interview scheduling, candidate prep sessions, interview materials, attend post interview debrief meetings.
• Collaborates with internal teams to facilitate onboarding of all approved candidates and supporting business units, departments, teams, client leads, hiring managers and finance officers, in accordance with established service level agreements (SLAs) and Federal, State & Company Policy.

Technical Recruiter | AWS IDENTITY & Engineering

ManTech

Maintained consistent coordination with program resource manager and program managers to streamline business processes in Agile environment and enhance efficiency of hiring and onboarding operations. Tracked incoming personnel, CLEARANCES, and staffing metrics to secure data integrity and operational transparency. Delivered high-level staffing updates in weekly program meetings to key stakeholders, including program managers and security leads with keen focus on improving decision-making and resource allocation.
Coordinated interview logistics, including scheduling, candidate preparation, and post-interview processes to ensure smooth and professional candidate experience. Adhered to service-level agreements and government contracting business agreements while maintaining compliance and ensuring timely communications regarding headcount, budgets, and security clearances. Conducted weekly synchronization meetings with government contracting customers, provided updates from Applicant Tracking System (WorkDay) on recruitment metrics and pending actions, and ensured alignment and prompt resolution of issues.
Key Contributions/Achievements:
● Developed team training SharePoint site, incorporating 'How To SOPs', quick links, templates, recruiting resources, training videos, and candidate prioritization worksheets to facilitate team development and operational efficiency.
● Adept at identifying, vetting, recording, and introducing eligible candidates with
security clearances up to TS/SCI CI Poly; Specialize in Recruitment of CLEARED Cyber
Security/IT roles to include but not limited to: CSOC (Cyber Systems Engineers,
Integrations Engineers, Systems Engineer Architect, IT & Cyber Project and Program
Managers) Analysts, DevSecOps Engineers, ServiceNow Developers, Cyber Security
Engineers, SPLUNK, Linux, Configuration Managers, Cross Domain, Network/Systems,
Information Security Engineers

Technical Recruiting Partner| CLEARED GOVCON Cybersecurity & Intelligence Recruitment

HCA Healthcare

Streamlined HR processes and improved onboarding efficiency by providing comprehensive step-by-step guides to HR directors, managers, and office staff. Processed HR and payroll actions through HR requests, HRIS, and workforce case management systems with keen focus on ensuring compliance with SLAs and facilitating smooth transitions for incoming and existing employees, including hiring, onboarding coordination, licensure, and recertifications.
Positioned as HR Workforce Administration and Payroll liaison to manage integration of new hires from Taleo to Kronos and Lawson systems. Supported HR business partners and HR managers in system updates to employee files and employment actions, including payroll functions, ensuring data accuracy and regulatory compliance. Managed remote I-9 process to ensure compliance
with federal regulations and streamline remote hiring procedures.
Key Contributions/Achievements:
● Resolved inquiries from HR, payroll staff, employees, candidates, and managers at all levels by accessing information across multiple systems, including Microsoft Office, applicant tracking systems, and other human resource information systems.
● Ensured timely review and processing of Workforce Administration HR and ESS tickets to maintain service level agreements and update ESS licenses, certifications, and employee information within case management systems and Taleo.
● Verified state DEA’s, medical licenses, board certifications, liability insurance, and up-to-date PPD and influenza records for all medical staff, enhancing compliance and safety standards.
● Boosted compliance and job readiness by partnering with facilities to ensure candidates met employee certification requirements.

HR Shared Services Center Workforce Administration | HROC - Human Resources Operations Center

PARAGON HEALTH BENEFITS LTD

Administered COBRA notifications and implementation efficiently to ensure compliance and continuous coverage for eligible members as well as bolstered trust and member retention. Resolved queries related to benefits, payments, and enrollment processes as well as improved transparency and member service quality by communicating directly with HR, Legal, and members.
Complied with all relevant legal compliance laws, regulations, and policies, including HIPAA and COBRA to maintain high standards of legal and operational integrity. Facilitated HR Departments and Insurance Carriers by meeting established service level agreements and enhancing client and customer relations.
Key Contributions/Achievements:
● Clarified specific payroll deduction details for Medical, Dental, and RX benefits while collaborating with HR Directors, Managers, and Brokers while ensuring precise communication and understanding.
● Enhanced financial accuracy and client satisfaction by executing billing and reconciliation of invoiced deductions with various Insurance Carriers, including Cigna, Anthem, and Blue Cross & Blue Shield.
● Saved company and employee rights and reduced risk of compliance issues through strict adherence to privacy, HIPAA, and organizational laws in conjunction with legal department.

HR COBRA Analyst & Benefits Liaison | Client HR Benefits & COBRA Administration

Piedmont Columbus

• Provided clerical assistance to Medical Staff office employees, physicians on call and any outbound customers.
• Verified state DEA’s, Medical Licenses, Board Certifications, Liability Insurance and up to date PPD and Influenza records required for all medical staff.
• Faxed, mailed, and documented all Board Acceptance Letters of appointments for new and re- appointing medical staff. 
Faxed and mailed requested hospital affiliations and privilege forms.
• Answered heavy volume of inbound calls to assist office regarding Medical Staff appointments, reappointments, hospital privileges.
• Ordered and maintained office supplies and organization.
• Initiated actions to ensure optimal response times and service levels 
Utilized all applicable resources and appropriate escalation procedures, up to management resolve, in customer complaints, especially supporting Physicians privileges and access management.
• Provided customers with telephone numbers, fax numbers and remitted any requested paperwork, forms, and documentation management and/or physicians may require.
• Scheduling interviews and phone screens - working directly with medical staffing office personnel and hospital leadership/hiring managers, in some cases arranging travel for visiting candidates.
• Updating personnel and doctor privileges and licensure records in staffing systems and confirming medical staffing privilege's
• Providing follow-up correspondence to candidates on recruiting status via phone and email
• Tracking board certification and hospital privileges', scheduling and on-call coordination activities and providing staffing status in a weekly report
• Coordinating the post-interview debrief meetings and providing debrief materials for medical staffing department staff.
• Identifying opportunities for improving candidate experience and scheduling efficiency

HR Medical Staffing Office Coordinator | Physicians Services, Credentialing, Hiring & Privileges

Aflac

• Utilized standard operating procedures, employee handbooks and customer obsession and bias for action professional judgment to include leadership assistance for positive and speedy resolve, insisting on the highest standards for all customer engagement.
• Provided customer service pertaining to supplemental insurance, benefits, premiums, claims, HOW TO, billing, payments, Open Enrollment Employer Dates for employee benefits enrollments/ changes, customer information updates at point of call and, when applicable, collaborated with internal departments for additional review and/or processing.
• Processed Policy Payments at point of call
• Reviewed and Provided Policy and Claims Status and reviewer notes with agents and/or policy holders and advised of any additional required information/documentation
• Confirmed claim numbers, payments and claims check numbers for customers and financial institution when legal authorization provided by policy holder
• Provided detailed Claims Summary and EOB at point of call
• Answered heavy volume of inbound calls to assist customers with supplemental insurance service, agent commissions, claims services and billing issues
• Provided detailed policy/benefits information, pricing, quotations, and ordered ID cards and Benefits Packages for customers
• Special Projects: Selected for Customer Service Center call center line in support of procurement of call center based agents for new business enrollments at point of call
• Special Projects: Selected for hybrid Customer Service Center Specialty Team to support Policy Services & Claims at point of call.
• Trained new hire customer service center representatives during their 90 days shadow and reverse shadow on the job training.
• Initiated special policy "flags" and/or courtesy benefit premiums for Activated Military Policy Holders

Customer Service Representative | Policy, Claims, Agent & Account Services Customer Call Center

• Throughout billing process, placed high importance on maintaining the integrity and confidentiality of customer billing records
• Monitored billing frequencies of large accounts
• Reconciled payments and invoices
• Reconciled and applied adjusted accounting fees and payments from clients for their member employees.
• Notified Clients/HR's/Accounts Payable and Accounts Receivable of all discrepancies and billing details. 
• Assists Customer/Client Payroll/Accounting/HR and Agent Teams in management of Remote benefits premiums and invoicing processes.
• Provided recommended invoice deduction frequency based on payroll registers
• Perform required tasks and timely communications, in accordance with established service level agreements (SLAs) and business agreements for billing and invoice reconciliation and payment processing.
• Weekly sync with team lead with full to date reporting pulled from Policy Services Systems (Lawson) of current Metrics, Status Updates and any applicable pending actions/required approvals from customer and/or Aflac agent.
• Provided detailed meeting minutes and communications, to include live updates at point of meetings and syncs for clear and organized invoices, reconciliations, invoice frequency vs customer payroll frequency & applicable recommendations of resolve and estimated time to completion.
• Worked directly with Client Resource Manager, Finance/Budget Analyst, Human Resources & Customer Payroll Department to notate appropriate benefits/policy actions for incoming employee personnel, on- leave employee personnel, exiting/terminating employee personnel
• Appropriately coded and reconciled invoice adjustments from customer
• Coded and notated employee policy holders with appropriate billing adjustment and triggered systems initiation of policy holder and employer communication
• Detailed systems notes, upload of supporting documentation of all actions applied

Account Reconciliation | Accounts Invoice, Billing, Payment, Adjustments, Services & Processing

Military Spouse | Working Mom | Book Worm | Military Spouse & Veteran Hiring Initiatives & Employment Advocate

Expertise in human resources management, talent acquisition excellence, and workforce optimization.

Resourceful and performance-driven leader with 17+ years of experience in cultivating talent, refining recruiting processes, and administrating workforce systems in line with corporate objectives. Proven success in enhancing employee engagement, optimizing talent acquisition strategies, and developing high-performing teams to achieve strategic business objectives. Demonstrated expertise in implementing innovative HR solutions, managing complex employee relations issues, and ensuring regulatory compliance across multiple sectors.
❖ Track record of leading Human Resource Information Systems (HRIS) integrations and leveraging data analytics to inform strategic decision-making and improve HR operational efficiencies.
❖ Adept at navigating workforce administration, managing employee lifecycle processes, and ensuring seamless HR operations to support business continuity and growth.
❖ Instrumental in developing and executing strategies to foster organizational development, including leadership training, succession planning, and performance management systems.
❖ Strong advocate for Military, Veterans and Military Spouse Employment opportunities; committed to bridging communication gaps and fostering collaborative relationships within culturally diverse environments.

AREAS OF EXPERTISE: 

Employee Relations Management | Organizational Development Strategy | Talent Acquisition Techniques | Performance Metrics Analysis Compliance & Regulation Adherence | Diversity & Inclusion | Compensation Structure Design | Benefits Administration Oversight Training & Development | Succession Planning | Labor Law Understanding | Employee Engagement Programs | HR Policy Formulation Workforce Planning & Forecasting | Recruitment Process Optimization | Onboarding Process Enhancement | Conflict Resolution Change Management | HRIS System Implementation | Payroll Processing | Talent Retention Strategies | Career Pathway Development Corporate Culture Reinforcement | Leadership Development Programs | Employee Satisfaction Assessment | HR Budget Coordination Staff Development Initiatives | HR Audit Compliance | Workplace Safety Standards | Union Negotiation Expertise | Crisis Management Applicant Tracking System Utilization | Job Description Creation | Performance Review Procedures | Staff Wellness Programs

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The Battle

Alex Mimms

“JD” JudyDanielle C.

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