Funday

Full service branding and advertising agency that believes it pays to have fun. Great work takes a balance of creativity and performance. Imagination and insight. Fun and brains.

Co-Founder and Partner

Simply Technologies

Advisor

ANIV

•  Passion project where we launched one of Armenia's first bicycle, ebike, and scooter sharing networks, sponsored by the largest financial institutions, Ameriabank, with over 100,000+ registered users and 10,000+ rides per day.

Co-Founder

SymphonyAI

• Lead the product and go-to-market strategy for Ayasdi’s Financial Services division, launching offerings around core areas such as anti-money laundering, conduct risk, cybersecurity, and customer intelligence
• Involved in all global sales, and proof-of-concept deliveries, and offering deployments to Tier 1 banks – tied to roughly $15M in software and services revenue
• Speak at multiple industry conferences in the US, Europe, and Japan regarding artificial intelligence, FinTech, and RegTech topics – frequently blogging about the same topics

Financial Services Strategy Lead

• Established and led the product, ecosystem, marketing, and go-to-market strategy for IBM’s pre-built Watson offerings for the financial services industry
• Led or was involved in nearly all global sales, proof-of-concept deliveries, and offering deployments to Tier 1 and Tier 2 banks – tied to roughly $50M in software and services revenue 
• Managed the incubation and strategy of several new financial services offerings based on feedback from clients and industry research, covering the wealth management, banking, and regulatory compliance spaces
• Created and hosted IBM’s first FinTech podcast and blogger on IBM’s Big Data Hub, discussing such key topics as artificial intelligence, behavioral finance, and the need for diversity in financial services

IBM Watson - Senior Offering Manager - Financial Markets and Wealth Management

Client-Focused:
• Managed the client web/mobile and a portion of the financial desktop workstreams for a top US wealth management firm for an account aggregation project. Was responsible for everything from requirements gathering, visual design, UAT strategy, to data analysis on 500,000+ accounts
• Collaborated between senior management of a US financial services firm to create a digital strategy for their clients – creating the business case and identifying possible future revenue sources – as well as facilitated the transition to an Agile framework

IBM Internal:
• Acted as the project manager in the creation of a leading cognitive tool for the financial services industry and set the ground work for a partnership between IBM and another large firm to bring the solution to market
• Played an integral role in organizing the product roadmap and team governance structure for the IBM Analytics wealth management offering management team 
• Involved in several IBM sales initiatives creating go-to-market strategies, business cases, and firm target operating model solutions
• Led the consultant on- and off-boarding, contract procurement, and Data Security and Privacy (DS&P) engagement management functions for 80+ consultants at a major IBM client

Senior Consultant

Client-Focused:
• Managed scope, delivery, and testing of a consolidated securities-based lending product with associated applications for a top US wealth management firm
• Collaborated with multiple teams of a top US wealth management firm to define requirements for an account aggregation project which allowed the viewing of external client assets on internal applications

IBM Internal:
• Involved in several IBM sales and research initiatives relating to such key wealth management topics as the rise of robo-advisors, difference in generational preferences, mortgage origination optimization, and Watson Engagement Advisor
• Played an integral role in wealth management practice in the creation of multiple responses to Requests for Proposal (RFPs) and Requests for Information (RFIs)
• Led the wealth management practice’s learning and knowledge (L&K) team and was tasked with organizing educational events, an industry insights newsletter, and practice all-hands meetings
• Led the consultant on- and off-boarding, contract procurement, and Data Security and Privacy (DS&P) engagement management functions for 80+ consultants at a major IBM client

Consultant

• Worked with a team of consultants in assisting the United States Postal Service in forming a pricing strategy for its international products
• Created extensive pricing models for various international products

Public Sector Consultant

Merrill Lynch

•	Support a team of financial advisers with maintaining client relations by providing mutual fund reports and various information packets on various debt and equity securities to clients
•	Complete numerous class action documents against fraudulent companies on behalf of clients

Wealth Management Analyst

Qatar Shell GTL

•	Reclaimed Value Added Tax (VAT) of over $500,000 on invoices for a multibillion dollar Gas-to-Liquids project
•	Successfully installed a VAT reclaim procedure for future invoices
•	Collaborated with a multinational team of four to complete goals for the VAT procedure

Analyst

First New York Securities

•	Learned how to examine stocks using technical and fundamental analysis
•	Analyzed countless stocks using Thomson Reuters finance applications and analyst reports
•	Assisted a portfolio manager by summarizing sector specialist meetings and questioning analysts on their stock opinions

Summer Analyst

Co-Founder @ Funday | Branding, Advertising, Emerging Tech

Emerging Technology Enthusiast | Early Adopter | Angel Investor

Alex is a Co-founder and Partner at Funday, a branding and advertising agency that works with brands like 7-Eleven, Microsoft, Arla Foods, and others.

Alex overseas an extensive list of emerging technology brands, such as blockchains like Aptos and Algorand.

Prior to Funday, Alex was the financial services strategy lead at AyasdiAI, where he brought some of Ayasdi's industry-leading Artificial Intelligence capabilities to the financial services industry.

Alex has gained a deep industry knowledge of the financial services industry. His experiences so far have revolved around subjects such as artificial intelligence, web3, cryptocurrencies, blockchain technology, financial technology (FinTech), regulation technology (RegTech), anti-money laundering, and digital wealth management.

Alex Baghdjian

There's one brand I'm seeing everywhere.

Like all over the New York metro area.

I see news about them on my feed.
I see people holding their bags.
I see their ads.

And that's Primark.

I grew up in the UK, so I know of Primark. It's ingrained in UK culture.

It has around 200 stores and is deeply embedded in high‑street culture.

It’s even done some of my favorite marketing collabs (who doesn’t want a Gregg’s bucket hat?)

Now Primark is making a big push in the U.S.

They now have 33 stores in 13 states and plan to get to 60 stores by next September.

And they're marketing is matching their growth.

Out of curiosity, I went to one of their stores this past week.

It was packed.

The more I look into Primark, the more I realize they’ve timed their U.S. expansion perfectly. 

1. In-store vs. digital - Primark focuses on physical stores over pure digital sales. For young consumers craving experiences, that’s going to matter. 

2. They are serious about sustainability - young consumers want brands to act responsibly. With social media, they know which fashion brands have issues around waste and labor rights.

3. Value, value, value…with quality - with budgets tightening, U.S. consumers are looking for value without sacrificing quality. Primark’s price points are super accessible for American consumers watching their budgets.

Primark also just launched a display-only pop-up in NoHo in NYC to get New York consumers acquainted with the brand.

This is before they launch a HUGE store opposite Penn Station.

A lot to watch with Primark. My bet is they're going to crush it.

But ultimately the market will decide.

#primark #branding #advertising #marketing #retail

WWW.Williamrochelle.com

www.williamrochelle.com, a new era in business consulting aimed at delivering unmatched value and transformative solutions. Our inaugural offerings include exclusive discounts and expert guidance on ADP Payroll and ADP TotalSource, available at http://www.williamrochelle.com/adp, setting a new standard in business support.

Decades of Expertise, Tailored for Success

With over 20 years of experience, we're uniquely positioned to elevate businesses from startups to Fortune 500 giants, focusing on precision, efficiency, and growth. Our mission is simple: to transform your business for peak performance and market leadership.

Comprehensive Services for Holistic Growth

Our services are designed to enhance every facet of your business:

•	Strategic Planning and Contract Negotiations: Turn complexity into opportunity with expert 
        negotiation.
•	Budgeting and Financial Management: Maximize efficiency and profitability.
•	Client Relationship Management: Build enduring, profitable partnerships.
•	Multi-Channel Call Center Operations: Serve a global audience with excellence.
•	Sales Force Management: Drive your team to surpass every target.
•	Supply Chain and Inventory Management: Achieve seamless operations.
•	Team Building: Foster collaboration and productivity.
•	KPIs: Track success with customized metrics.
•	Hiring Plans: Scale intelligently.
•	Technology Integration: Enhance productivity smartly.

Join Our Journey to Excellence

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#BusinessConsulting #OperationalExcellence #Innovation #GrowthStrategy #WilliamRochelleConsulting

Chief Executive Officer

Celeb Luxury

Developing a new company approach that allows the business to scale without adding additional payroll assets.

Onboarded ADP for payroll and Health Care, Automated all Amazon, Inventory, Retail and ecommerce data entry functions by introducing EDI processes that eliminated manual input, increased productivity and reduced errors.. 

Moved our entire warehouse from Davie Florida to Central Georgia to optimize the technology offered to provide real-time insight into order flow, inventory and lead-times across all sales channels.

Maintained Amazon performance metrics while launching eBay, Walmart and Target +

Consistently challenging existing workflow to create a better process

Vice President Operations

ivgStores

Exceeding $20 million in annually with 35 onsite employees and 75 offshore. Closed due to Covid reduction in sales

IVGSTORES is a leading online Retailer with revenues exceeding 20 million dollars per year, offering hundreds of thousands of products for home, work, and play from 3,000 of the world's best brand name partners. We stand ready to ship their high quality furniture, decor, sporting goods, appliances, outdoor and children's products directly from their factories and warehouses to your home or business. We hold ourselves and our suppliers to the highest standards of performance, style, elegance, craftsmanship, uncompromising quality, and reliability.

Our Relationship with Our Customers is Our Highest Priority
Fueled by superb quality, good value, and the strength of a team that stands behind its promises, we are an A+ BBB rated business with an unwavering commitment to our customers. Working 7 days a week, our Florida staff have grown into one of the sharpest, most responsive Customer Service Teams in Retail.  We are committed to every team member in every department, each of whom are committed to success of our company.

Exceeding $20 million annual revenue

Parent Company of ShopLadder.com and Internet Shopping Club
Executive Responsibility for Customer Service, Shipping/Logistics, Purchasing and Product Development. Developed and continue to maintain strategic partnerships with the largest 3rd party marketplaces in the ecommerce space, including but not limited to Amazon, Ebay, Wal-Mart, Houzz and Jet, each of which we maintain top rated seller ratings and consumer feedback scores.

•	Restructured four independently operating departments into one unified team with individual goals focused on our core business strategy 
•	Initiated an international shipping strategy with an annual gross profit increase projection of 7%
•	Revised return policy with an emphasis on customer retention, resulting in an immediate increase in customer satisfaction and an overall decrease in refunds as a percentage of sales 
•	Decreased order processing and shipping lead times, creating a more competitive shopping experience and resulting in increased daily sales 
•	Recognized potential within core team. Created internal career paths, mentored, coached and developed key players into Team Leaders, Middle Tier Management and Director level positions. Identified and eliminated bottom performers and replaced with self motivated, strategically-driven individuals to create a more dynamic team and corporate culture 

Key Results:
➢	Increased production by 200% while reducing operational expenses by 25%
➢	Decreased refunds as a percentage of sales by policy improvement
➢	Reduced customer response times from 24 hours to an average 2 hour response time
➢	Increased website Seller Ratings with an average Customer Satisfaction Score of 98%
➢	Created a more competitive shopping experience and increased daily sales

Chief Operations Officer

eVoter, Inc.

eVoter.com                         
Political Technologies         

Highly interactive onsite consulting providing strategic analysis and direction. Engaging existing staff to examine and determine business objectives and requirements; planning call center technical systems; identifying and correcting technology and operational problems; determining operational call routing strategies, implementing improvements and system upgrades. Building Call center infrastructure; creating org charts, hiring plans and timelines to effectively define the Optimal model for business growth and flexibility.

•	Directly worked with CEO/COO to define business objectives and requirements
•	Created staffing strategy and organizational charts aligned to effectively define optimal model for business growth and flexibility

Independant Consulting Servces

GodTube

Parent Company of Tangle.com/Godtube.com, a leading social media network with over 2 million unique monthly visitors. Specifically recruited from Spark Networks to join Godtube.com to establish processes and scalable solutions to the fast-growing website in 2007, primed for going public or corporate sale. 

•	Planned, executed and developed the Operations, Video Editing, Call Center, Customer Service, In-Bound Sales, Quality Assurance and Human Resources departments
•	Authored technical specification document to enhance the teams ability to review all user generated content more efficiently; allowing for the ability to scale exponentially while reducing the overall cost per contact
•	Managed department of 80 customer service agents and 4 middle managers and onsite in Texas and Virginia, as well as geographically dispersed network of remote agents
•	Created company-wide strategic hiring plan focused on the company’s quarterly goals, and spearheaded all recruiting efforts from C-Level to administrative support
•	Developed strategic partnership with FBI to ensure brand jeopardizing issues were immediately identified and escalated

Key Results:
➢	Reduced staffing levels by 30% while simultaneously increasing service levels across all verticals
➢	Purchased and implemented Cisco Call Center, ZenDesk Email and SalesForce CRM
➢	Established all operational support systems and customer process flows, including the specification and design of a proprietary content approval and management system for the review of user generated video, photos, blogs and comments; response time improved from a 6 week backlog to a 24 hour response

Vice President, Operations GodTube/Tangle.com

Spark Networks

Publicly traded since 2001 exceeding $50 million in annual revenue

Parent Company of over 20 niche online dating sites including JDate.com, ChristianMingle.com and BlackSingles.com with 10 million members globally, operating in 8 languages. Executive responsibility for 24/7 call center operations located in multiple countries; U.S.A., Israel and Sri Lanka.

•	Developed all policies, procedures, payroll, benefits, recruitment, Quality Assurance and Office Operations
•	Identified candidate systems and facilitated domestic and international outsourcing, resulting in significant cost reduction across the operation
•	Provided leadership and direction to staff members in the execution of daily roles and responsibilities, and established a high performance, innovative team that worked cooperatively to achieve common goals
•	Managed the development and selection of HR benefit programs for all employees, hired and trained HR team, managed compensation and recruiting process across the organization for all employee levels
•	Managed after hours Network Operations team, created black box testing Quality Assurance team that was responsible for testing the entire site prior to any new code releases

Key Results:
➢	Built support operations and call center from conception to becoming an industry leader 
➢	Consistently brought operations in $1.2 M under budget while exceeding growth and retention rates
➢	Reduced costs by 25% and increased customer retention by 8%, while generating an additional $8.6M in annual revenue growth
➢	Generated $1.2M annual revenue through the execution and management of JDate member travel program
➢	Achieved 93% customer satisfaction with a significant reduction in support touch per customer

SVP Member Relations and Support Operations

The Wonderful Company

Launched the inaugural web-hosting and e–commerce department of what serves as the primary clearinghouse for transmitting and processing floral orders to customers throughout the United States and internationally.

•	Created department tools for optimal functionality, hired and trained appropriate teams, and developed email solutions to address and resolve department conflicts
•	Managed key accounts for mass merchants and TeleFlora
•	Forecasted and recruited staffing needs for seasonal influx business, and conducted training for up to 250 contingent employees, 6 times annually

Mass Merchandising and E-Commerce Manager

Contact Center Guru, E-Commerce Sales and Business Operations, Team Builder, Collaborative Leader CEO/COO/VP Operations

I am not just an employee—I am an investment in the future success of your organization. I bring a collaborative, results-driven approach to solving complex challenges, unlocking potential, and delivering outcomes that matter. 

My leadership isn’t about titles or accolades—it’s about creating meaningful partnerships, guiding organizations through change, and driving transformational success.

With 15+ years of leadership experience, I’ve redefined what’s possible:

As CEO: Scaled annual e-commerce sales to $20M+, spearheading market expansion and delivering unprecedented growth.

As COO: Led 200+ team members across major U.S. markets, achieving seamless operations and exceptional outcomes.

Globally: Built and optimized contact centers in Israel and Sri Lanka, driving efficiency and extending international presence.

My Approach: I specialize in big-picture thinking, precise execution, and relentless innovation, excelling in:

Strategic Planning & Contract Negotiation
Multi-Channel Contact Center Operations
Customer Service & Tactical Sales Force Leadership
Supply Chain Optimization & Demand Forecasting
Financial Management & Budget Planning

But my proudest achievements go beyond the numbers—they’re reflected in the teams I’ve empowered, the systems I’ve transformed, and the lasting value I’ve created.

Why It Matters: Your business deserves more than operational expertise—it deserves a leader with emotional intelligence, strategic foresight, and a passion for building a stronger future. Together, we can align teams, foster innovation, and drive your organization to new heights.

If you’re ready for a leader who believes in people and the promise of potential, let’s connect. Let’s build your success story.

Confident. Collaborative. Future-Focused.

taplio

The Battle

Alex Baghdjian

William Rochelle

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taplio

The Battle

Alex Baghdjian

William Rochelle

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Alex Baghdjian's LinkedIn Performance

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Performance ScoreAlex Baghdjian's LinkedIn Performance