Hatch

Hatch is the only customer communication platform designed for bottom-line growth. With your outreach and follow-up on autopilot, plus custom AI agents that text with your leads and customers, you can turn more leads into appointments, sales, and repeat customers without the overhead costs. Satisfy customers, alleviate employee burdens, and scale your revenue with Hatch. 

Combine text, email, and voicemail to enhance your speed-to-lead, sales follow-up, and customer experiences. 

Visit our website to learn more and start improving your ROI today.

Website
https://www.usehatch.ai

Mid-Market Account Executive

Primary Venture Partners

The Sales Mastermind Network is a vetted community of the top individual sellers in NYC tech. Members of this exclusive network gain access to mentorship, coaching, and networking with top sales execs in their industry, as well as to a forum for sharing best practices and resources with their peers.

Founding Member, Sales Mastermind Network

Lantern

Q1 2025 (Ramp quota): 180% quota attainment
Q2 2025: 204% quota attainment

AI Agents that unlock your hidden revenue. Backed by Primary Ventures, Moxxie Ventures, 8VC, 8-Bit Capital, Coalition Operators, as well as operators from companies like Facebook, Salesforce, Retool, Calendly, and many more.

Sales Lead

Navan

Senior Mid-Market Account Executive, Expense

Navan is the all-in-one solution that makes travel easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses. From EAs and finance teams to travel managers and employees, Navan empowers people to focus on the things that matter most to them — all while providing companies with real-time visibility, savings, and control. 

Navan’s investors include visionaries like Andreessen Horowitz, Lightspeed Ventures, Greenoaks, Zeev Ventures, and entrepreneurs Lee Fixel, Adam Bain, and Elad Gil. 

Learn more at www.navan.com

Commercial Sales Manager, Expense

Chili Piper

Q1 2023: 123% quota attainment
CY 2022: 125% quota attainment

Senior Account Executive Sales Manager

Chili Piper is the leading inbound conversion software, used by top B2B revenue teams like Intuit, Twilio, Spotify, and Gong.

We’re on a journey to build the best company to work for and to work with while trying to make the world a better place. Our team is distributed around more than 160 cities and 35 countries around the world. Join the movement!

Account Executive Sales Manager

Account Executive Team Lead

Q2 2020: 54.5% quota attainment
Q3 2020: 86% quota attainment
Q4 2020: 86% quota attainment
Q1 2021: 120% quota attainment
Q2 2021: 154% quota attainment
Q3 2021: 149% quota attainment
Q4 2021: 105% quota attainment

Senior Mid-Market Account Executive

Orchid Black 

Orchid Black is a growth services firm that accelerates and creates value for select founder-led, tech-forward companies. We use our experience-driven insight and execution to amplify their value in the marketplace — and in the world. (Orchid Black is a business of Morgan Hill Capital Partners, LLC)”

Associate Partner

Justworks

Justworks is a fast-growing technology startup making it easy for businesses to hire and take care of their team.

Justworks got our start in late 2012 and are currently backed by Thrive Capital (Instagram, Warby Parker, Twitch), Index Ventures (Dropbox, SoundCloud, Skype), Bain Capital Ventures (LinkedIn, Jet, Vonage) and Redpoint Ventures (Netflix, Stripe, Zendesk) Lead by former Amazon, Etsy, Tumblr, Zillow, and Groupon executives, our goal is to help companies through great software.

Today, we support companies with their payroll, benefits, payments and compliance needs. In everything we do, we strive to build the best possible product.

Account Executive

Paycom

Paycom offers cloud-based human capital management software that helps businesses streamline their employment processes from recruiting and hiring through termination or retirement and everything in between.

Sales Representative

Wells Fargo

Account Representative

BlackTree Healthcare Consulting

• Work within client-specific databases to provide Accounts Receivable Support to various homecare and hospice organizations nationwide
• Analyze and record trends in payer processing to improve efficiency and increase collection rates
• Exercise time-management, organizational, and assessment skills while involved in multiple ongoing projects focused on revenue recovery and process improvement
• Conduct training sessions for providers and healthcare administrators on how to utilize software applications to facilitate physician orders, verify face to face visits, and electronically sign referrals 
• Contribute to multi-million dollar AR projects for billion dollar, publically traded, fortune 1000 corporations
• Prepare client deliverables consisting of Excel models and Word documents
• Attend bi-weekly training programs to remain up-to-date on legal regulations, compliance issues, and the changing landscape of healthcare

Analyst

Commercial Sales Manager, Expense at Navan

Alex is a customer obsessed sales professional who uncovers business value with innovative tactics & strategies. As somebody whose dominant trait is outgoing, Alex is always open to establishing mutually beneficial relationships and providing support. Other areas of interest include:

⚫ Revenue Development ⚫
Direct & Channel Go-to-Market Strategy & Messaging - Customer Acquisition - Outbound/Inbound Pipeline Generation

⚫ Strategy & Planning ⚫
Market & Opportunity Assessment - Competitive Analysis - Structure & Culture

⚫ Product Excellence ⚫
Product & Marketplace Development - Customer Success & Support

Alex Franco

Apollo.io

Onboarding Manager

Wizards of Ops

Wizards of Ops is the best Slack community for operations professionals to gather, question, and share their expertise. With over 800 members and 350 companies represented, WizOps functions as a community to get advice, accolades, and dive into the sorcery of everyday operations conundrums. As a bonus, the WizOps community is ops-only, making it easier for our members to do good work and get the job done.

Member

Catalyst Software

Customer Success Coach

- Owned BoB of >80 Mid-Market customers with highly technical needs above 1M ARR
- Achieved a >90% retention rate for 3 continuous quarters by driving and improving customer adoption, growth, and expansion
- Proactively raised escalations/blockers to appropriate team members and proposed solutions
- Worked closely with Product and R&D to report track, and manage bugs, incidents and enhancements
- Maintained deep knowledge of the sales industry including, Hubspot, Salesforce, Salesloft, and Marketo
- Provided live technical troubleshooting and ensures excellence in delivery on a daily basis

Mid-Market Customer Success Manager

Managed a team of highly technical CSMs by conducting weekly 1:1s, enablement sessions, and team meetings 
- Created and adjusted playbooks, rules of engagements, and cross functional team interactions for the customer success team
- Authored internal and external collateral improving the efficiencies of onboarding, growth, and retention of Chili Piper
- Implemented Zendesk of a pooled support level, introducing new workflows to the Pooled CS team reducing TTV for customers, churn rate, and improved adoption by 10% for lower tier customers.
- Reported on and analyzed data to track performance, progress, and celebrate wins on a team level
- Co-set quarterly forecasts, targets, and commission compensation with the Sr. Director of Customer Success

SMB Customer Success Team Lead

Co-owned a Pooled BoB of over 3000 accounts
NRR - 88% QoQ
Onboarded all new customers <10K ARR

This role required me to thrive wearing multiple hats including; onboarding new customers, proactively reaching out to customers with adoption challenges, supporting the customer journey with high-value content, and running the renewal process.

SMB Customer Success Manager

Wonderlic

- Achieved a 100% retention rate for 2 continuous quarters by driving and improving customer adoption, growth, and expansion
- Authored internal and external collateral improving the efficiencies of onboarding, growth, and adoption
- Owned and managed Intercom, created workflows and implemented the tool for all CS

Customer Success Advisor

State Farm ®

- Reported and tracked key customer metrics in SFDC
- Created workflows and process updates in SFDC
- Developed an in house up-sell workflow to improve the company BoB by 15% QoQ
- 150% Quota attainment for 4 consecutive quarters
- Updated and maintained website
- Fully licensed in Life, Health, Auto and Homeowners Insurance

Account Manager

Mansfield University of Pennsylvania

- AMGA Top Rope and Lead Instructor Certified
- Led weekly 1:many training sessions
- Head instructor for outdoor ropes course
- Trained all new employees and certified them for Top Rope and Lead climbing
- Maintained inventory

Head Climbing Instructor

US Army

- Maintained >$10M in equipment
- Tracked inventory worldwide
- Trained all new service members in my squad
- Scheduled and managed all weapons based training events for entire battalion

taplio

The Battle

Alex Franco

Kate Herget

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