Microsoft

♦ Led a team of 12 in the architecture, design, and development to deliver a new internal service for all production clouds at Microsoft. Drove the collection of requirements from 4 separate customers through multiple interviews and meetings per customer to understand their use case for VMs used for troubleshooting. We designed a centrally managed and scalable compute solution that enables engineers to simply click a button to login to a fresh and secure virtual machine to test their service or reproduce a customer issue that is automatically deleted when no longer needed. This service replaced 100% of insecure debugging virtual machines from 2 cloud environments and contributed to automated front-end testing for 2 other product teams.
♦ Championed the augmentation, development, and coordination with cross-organizational teams to deliver the internal DevOps platform used to automate the deployment of 100+ services into special cloud environments saving more than 200 engineering hours per month over the existing process.
♦ Reduced network isolation deployment times by 40% by and eliminated the need for two users to initiate concurrent deployments while increasing the completion rate of deployments by optimizing the code running the deployments.

Site Reliability Engineer II

US Navy

♦ Led the design, development, team of 5, and delivery of an application and database solution to solve inconsistent human resource response times and reduce labor-intensive operations.
♦ Communicated with 15+ users to draft requirements and iteratively deliver functionality based on their feedback.
♦ Designed back-end database tables to include fields, data types, and relationships to implement 5+ functionalities in application.
♦ Troubleshot over 700 customer inquiries on application functionality and desired features resulting in 20+ major bug fixes and minimal data loss.
♦ Researched objects and syntax required to deliver automated filling of paperwork cutting 3 weeks of work down to 5 minutes semi-annually.

Application Development Lead

♦ Led a team of analysts dedicating 3,500 hours, analyzing 250,000 results from 200+ queries; resulted in valuable intelligence from 28 previously undiscovered documents, 20% of which yielded 500+ new selectors, increasing the number of known selectors for the team by 25%.
♦ Executed queries on targeted DNI and DNR selectors to satisfy intelligence needs.
♦ Performed tasking, maintenance, and compliance for all targets.
♦ Performed contact chaining to identify the center of gravity in organizations.
♦ Identified new electors for tasked and developing targets

Target Digital Network Analyst

♦ Provided timely SIGINT reporting to the IC through 1,000+ hours of analysis, 150 hours of quality control, and 80 hours drafting 5+ reports. Efforts increased mission production by 200% and established the standard for reporting in the 502 CMT in support of Pacific Commander's objectives.
♦ Drafted and edited initial reports based on quality assurance findings.
♦ Performed both initial and final quality assurance on reports drafted within 502 CMT before released tot he Intelligence Community.
♦ Provided reporting information in response to Intelligence Community (IC) requirements and in accordance with missions of Signals Intelligence (SIGINT), Information Assurance, and Computer Network Operations.

Target Analyst Reporter

♦ Operated signals collection equipment, systems, and antennas for analysis in identifying essential elements of information.
♦ Maintained cryptologic databases to gather additional target information and operating characteristics while protecting sensitive methods and sources.
♦ Supervised signals collection, analysis, reporting, SI communications and assigned personnel.
♦ Allocated Signals Intelligence collection resources and adjusted tasking as required.
♦ Complied with classified information storage, transportation, and protection requirements.

Cryptologic Technician

♦ Located and detected new and sustained targets of interest through search and survey.
♦ Executed Radio Frequency (RF) scans to identify relocated or Off The Air (OTA) targets of interest.
♦ Processed high priority sustained collect signals including both Digital Network Intelligence (DNI) and Dialed Number Recognition (DNR) across multiple field sites.
♦ Identified, troubleshot, and mitigated collection and processing issues associated with sustained mission across two major assets.

Signal Recovery Team (SRT) Signals Analyst Lead - National Security Agency (NSA)

♦ Performed the fix actions necessary, including restarts, configurations, and maintenance.
♦ Performed acquisition, analysis and reporting of state-of-the-art communications signals at the intermediate level.
♦ Provided indications and warnings to national level policy makers through data collection processing and forwarding to the Office of Primary Interest.
♦ Trained operators in the use of multiple follow on processors, signals databases, and other tools needed to complete relocated missions.

Signals Collection and Analysis Operator - National Security Agency (NSA)

♦ Built Infra-as-Code to dynamically generate configuration files for back-end Skype/Teams call routing deployments for more than 5 environments.
♦ Automated feature flag detection resulting in identification and creation of over 1,000 bugs saving more than a month over the current process in the delivery of features for 3 special cloud environments for Microsoft Teams application.

Site Reliability Engineer

Northwestern Mutual

♦ Used financial vehicles to help clients achieve their personal financial goals.
♦ Licensed to sell Life and Health Insurance in the State of Ohio.

Financial Representative Intern

Alex Thielman

Oversee change and release management for Division.

Change and Release Manager

The Home Depot

Leadership role overseeing operations on the Front End of the store. Managing customer relations to ensure fast and effecient checkout by providing excellent customer service.

Head Cashier - part-time

PNC - National City Corporation

Enterprise Release Manager responsible for providing oversight and control on major releases/changes implemented into the production environment. Activities include but are not limited to: release planning (enterprise release schedule, implementation plans, contingency/back out plans); cross impacts analysis; assessment of risk and readiness (business & technical) and monitoring and communication of implementation and post support activities across the Enterprise.

AVP, Enterprise Release Manager, Project Manager III, Team Lead, Change Operations Manager

National City Corporation

Managed projects from $.5 to $1.5M with 30+ resources through analysis, development, testing, and implementation. Managed a group of 5 – 12 software analysts and developers.

AVP, Information Technology Group Manager

Managed 16 business analysts supporting commercial loan process on the Automated Financial Services (AFS) commercial loan system. Created Expense, Capital, Project and Salary budgets. Tracked monthly variances and structured reforecasting as required. Coordinated with vendors on acquisitions and maintenance contracts.

AVP, Commerical Loans Support Manager

Liaison with Line of Business to estimate costs and determine implementation dates for a new Commercial Loan package. Established Roles and Responsibilities, Scope and Objective, Communication and Escalation process

Product Development & Support Lead Business Analyst

*Mentoring, coaching staff
*Project Management
*Vendor Management
*Operational Change Management
*Bank Conversions
*Project Implementations

Specialties: ITIL Foundation Certification - 2008

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The Battle

Alex Thielman

Beverly Vasil Diffee

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