Microsoft

♦ Led a team of 12 in the architecture, design, and development to deliver a new internal service for all production clouds at Microsoft. Drove the collection of requirements from 4 separate customers through multiple interviews and meetings per customer to understand their use case for VMs used for troubleshooting. We designed a centrally managed and scalable compute solution that enables engineers to simply click a button to login to a fresh and secure virtual machine to test their service or reproduce a customer issue that is automatically deleted when no longer needed. This service replaced 100% of insecure debugging virtual machines from 2 cloud environments and contributed to automated front-end testing for 2 other product teams.
♦ Championed the augmentation, development, and coordination with cross-organizational teams to deliver the internal DevOps platform used to automate the deployment of 100+ services into special cloud environments saving more than 200 engineering hours per month over the existing process.
♦ Reduced network isolation deployment times by 40% by and eliminated the need for two users to initiate concurrent deployments while increasing the completion rate of deployments by optimizing the code running the deployments.

Site Reliability Engineer II

US Navy

♦ Led the design, development, team of 5, and delivery of an application and database solution to solve inconsistent human resource response times and reduce labor-intensive operations.
♦ Communicated with 15+ users to draft requirements and iteratively deliver functionality based on their feedback.
♦ Designed back-end database tables to include fields, data types, and relationships to implement 5+ functionalities in application.
♦ Troubleshot over 700 customer inquiries on application functionality and desired features resulting in 20+ major bug fixes and minimal data loss.
♦ Researched objects and syntax required to deliver automated filling of paperwork cutting 3 weeks of work down to 5 minutes semi-annually.

Application Development Lead

♦ Led a team of analysts dedicating 3,500 hours, analyzing 250,000 results from 200+ queries; resulted in valuable intelligence from 28 previously undiscovered documents, 20% of which yielded 500+ new selectors, increasing the number of known selectors for the team by 25%.
♦ Executed queries on targeted DNI and DNR selectors to satisfy intelligence needs.
♦ Performed tasking, maintenance, and compliance for all targets.
♦ Performed contact chaining to identify the center of gravity in organizations.
♦ Identified new electors for tasked and developing targets

Target Digital Network Analyst

♦ Provided timely SIGINT reporting to the IC through 1,000+ hours of analysis, 150 hours of quality control, and 80 hours drafting 5+ reports. Efforts increased mission production by 200% and established the standard for reporting in the 502 CMT in support of Pacific Commander's objectives.
♦ Drafted and edited initial reports based on quality assurance findings.
♦ Performed both initial and final quality assurance on reports drafted within 502 CMT before released tot he Intelligence Community.
♦ Provided reporting information in response to Intelligence Community (IC) requirements and in accordance with missions of Signals Intelligence (SIGINT), Information Assurance, and Computer Network Operations.

Target Analyst Reporter

♦ Operated signals collection equipment, systems, and antennas for analysis in identifying essential elements of information.
♦ Maintained cryptologic databases to gather additional target information and operating characteristics while protecting sensitive methods and sources.
♦ Supervised signals collection, analysis, reporting, SI communications and assigned personnel.
♦ Allocated Signals Intelligence collection resources and adjusted tasking as required.
♦ Complied with classified information storage, transportation, and protection requirements.

Cryptologic Technician

♦ Located and detected new and sustained targets of interest through search and survey.
♦ Executed Radio Frequency (RF) scans to identify relocated or Off The Air (OTA) targets of interest.
♦ Processed high priority sustained collect signals including both Digital Network Intelligence (DNI) and Dialed Number Recognition (DNR) across multiple field sites.
♦ Identified, troubleshot, and mitigated collection and processing issues associated with sustained mission across two major assets.

Signal Recovery Team (SRT) Signals Analyst Lead - National Security Agency (NSA)

♦ Performed the fix actions necessary, including restarts, configurations, and maintenance.
♦ Performed acquisition, analysis and reporting of state-of-the-art communications signals at the intermediate level.
♦ Provided indications and warnings to national level policy makers through data collection processing and forwarding to the Office of Primary Interest.
♦ Trained operators in the use of multiple follow on processors, signals databases, and other tools needed to complete relocated missions.

Signals Collection and Analysis Operator - National Security Agency (NSA)

♦ Built Infra-as-Code to dynamically generate configuration files for back-end Skype/Teams call routing deployments for more than 5 environments.
♦ Automated feature flag detection resulting in identification and creation of over 1,000 bugs saving more than a month over the current process in the delivery of features for 3 special cloud environments for Microsoft Teams application.

Site Reliability Engineer

Northwestern Mutual

♦ Used financial vehicles to help clients achieve their personal financial goals.
♦ Licensed to sell Life and Health Insurance in the State of Ohio.

Financial Representative Intern

Alex Thielman

Big Splash Web Design & Marketing

🔹 Managed all aspects of company startup and continued to provide strategic leadership for client projects. Oversee team members in carrying out content, design, development, and marketing initiatives for the customer base.

•	Meet with clients to understand their goals and create strategies to achieve business objectives, including designing, building, and launching new websites while developing and updating content.
•	Drive innovation while working to optimize web and social media marketing campaigns.
•	Coach and mentor team members in ensuring all client requirements/expectations are met or exceeded.
•	Create a culture dedicated to continuous process improvement, enhancing efficiencies and productivity.
•	Set and drive achievement of quarterly and annual sales and project goals.
•	Defined and communicated company goals while working to grow the customer base to hundreds of ongoing contracts/accounts with small to midsized companies spread across multiple industries. 
•	Led up to 12 technical and creative team members in capturing an average monthly revenue of $1M+.

Chief Marketing Officer

TABI Systems

Defined and translated complex technical requirements into scalable software solutions, selecting optimal platforms for both internal initiatives and external client engagements.
•	Spearheaded the design and execution of a company-wide technology strategy, aligning innovation with business objectives and improving operational efficiency by 40%.
•	Acted as a strategic advisor to board members and stakeholders, guiding technology investments and shaping long-term product and growth roadmaps.
•	Led the design and prototyping of AI-driven solutions tailored to client needs, accelerating delivery of intelligent, data-powered products.
•	Oversaw infrastructure architecture and hosting environments, optimizing system performance and reducing costs through strategic vendor and configuration management.
•	Collaborated with executive leadership to assess and adopt emerging technologies, fostering a culture of innovation and future readiness.
•	Directed comprehensive digital transformation initiatives across legacy platforms, uniting technology and marketing strategies to enhance customer experience and agility.

Chief Technology Officer

Wagonway

Directed all facets of company technology, including the customer-facing ordering platform, fulfillment systems, shipment tracking, and dynamic shipping rate calculations.
•	Led end-to-end development of the company website and e-commerce infrastructure, ensuring a seamless and scalable user experience.
•	Collaborated cross-functionally with marketing and product teams to define technical strategy, resulting in a 2x increase in user engagement.
•	Managed the engineering team responsible for containerizing web applications using Docker, improving deployment consistency and system reliability.
•	Negotiated and administered vendor contracts for technology services, maintaining service-level compliance while driving cost efficiency.
•	Established and enforced robust data governance and cloud security protocols, successfully passing multiple third-party audits without critical findings.
•	Advocated for and implemented open-source technologies, lowering licensing costs and enhancing architectural flexibility.

Horizons Association of Schools 

🔹 Oversaw all aspects of state equalization funding and grants management from initial application to monthly Cash Management Reports and Annual Completion Reports for two districts with nine different schools.

•	Prepared and managed annual budgets and revisions for two charter school districts with nine total schools, administering $10M budgets for each operation.
•	Developed monthly projections for all federal and state funds using raw data from the schools.
•	Researched federal and state regulations to identify and address compliance issues; corrected and filed three years of IRS filings for three different corporations.
•	Reconciled journal entries and prepared all levels of ad hoc financial reports.
•	Built and implemented an online registration system for classes at the art studio.
•	Designed a database for teachers to use to align their lesson plans with state requirements.
•	Created, launched, updated, and maintained content for school websites.

Director of Finance & Compliance

Pemm.Tek Mortgage Services, LLC

🔹 Provided quality control oversight for millions of dollars in closed loans before bundling, marketing, and selling them in bulk to investors such as Household Finance, CitiFinancial, and Countrywide.

•	Performed profitability and revenue analysis and prepared reports for the Chief Financial Officer. 
•	Supervised several employees throughout the compliance and selling process.
•	Researched compliance issues such as investor guidelines and federal and state regulations.
•	Issued all IRS 1098s (Mortgage Interest Statements) and 1099s (Independent Contractor Payments).

Secondary Marketing Supervisor

US Army

🔹 Completed Infantry, Airborne, and Ranger schools, earning qualifications to handle high-pressure situations and make quick decisions in critical conditions. Trained with other special operations units, including Delta Force, Green Berets, Navy SEALS, and Air Force Pararescue Jumpers, on mission protocols and parameters.

Army Ranger

Business Leader Offering a Track Record of Achievement in Project Management, Marketing, And Financial.

A highly accomplished business leader offering a track record of achievement in marketing, financial, and project management. Demonstrate excellence in conceiving and executing plans to promote companies, products, and services through websites, digital media, and customer referrals. Astutely build and lead high-performance teams in successfully delivering on client expectations, meeting state/federal requirements, and winning new business.

🔹 Select Career Highlights

•	Strategized and led a marketing initiative that doubled lead generation through the use of digital ads.

•	Increased web traffic 30% by rebuilding and refurbishing site design and layout for a large oil & gas company.

•	Managed six-figure Google Ads campaigns to achieve up to 75% improvement in overall marketing ROI. 

•	Drove SEO optimization to increase inbound traffic up to 50% via detailed traffic analysis for a client website. 

🔹 Areas of Expertise

◾ Project Management 
◾ Business Development 
◾ Digital Marketing 
◾ Product Marketing 
◾ Google Analytics 
◾ SEO/SEM Strategies 
◾ LinkedIn/Facebook Ads 
◾ WordPress CMS 
◾ Startup Leadership 
◾ Account Management  
◾ Client Relations  
◾ Needs Assessments 
◾ Strategic Planning 
◾ Solutions Development 
◾ Data Analysis 
◾ Regulatory Compliance 
◾ Communications 
◾ Team Leadership 
◾ Training & Development

taplio

The Battle

Alex Thielman

Chris Brown, MBA

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