Microsoft

♦ Led a team of 12 in the architecture, design, and development to deliver a new internal service for all production clouds at Microsoft. Drove the collection of requirements from 4 separate customers through multiple interviews and meetings per customer to understand their use case for VMs used for troubleshooting. We designed a centrally managed and scalable compute solution that enables engineers to simply click a button to login to a fresh and secure virtual machine to test their service or reproduce a customer issue that is automatically deleted when no longer needed. This service replaced 100% of insecure debugging virtual machines from 2 cloud environments and contributed to automated front-end testing for 2 other product teams.
♦ Championed the augmentation, development, and coordination with cross-organizational teams to deliver the internal DevOps platform used to automate the deployment of 100+ services into special cloud environments saving more than 200 engineering hours per month over the existing process.
♦ Reduced network isolation deployment times by 40% by and eliminated the need for two users to initiate concurrent deployments while increasing the completion rate of deployments by optimizing the code running the deployments.

Site Reliability Engineer II

US Navy

♦ Led the design, development, team of 5, and delivery of an application and database solution to solve inconsistent human resource response times and reduce labor-intensive operations.
♦ Communicated with 15+ users to draft requirements and iteratively deliver functionality based on their feedback.
♦ Designed back-end database tables to include fields, data types, and relationships to implement 5+ functionalities in application.
♦ Troubleshot over 700 customer inquiries on application functionality and desired features resulting in 20+ major bug fixes and minimal data loss.
♦ Researched objects and syntax required to deliver automated filling of paperwork cutting 3 weeks of work down to 5 minutes semi-annually.

Application Development Lead

♦ Led a team of analysts dedicating 3,500 hours, analyzing 250,000 results from 200+ queries; resulted in valuable intelligence from 28 previously undiscovered documents, 20% of which yielded 500+ new selectors, increasing the number of known selectors for the team by 25%.
♦ Executed queries on targeted DNI and DNR selectors to satisfy intelligence needs.
♦ Performed tasking, maintenance, and compliance for all targets.
♦ Performed contact chaining to identify the center of gravity in organizations.
♦ Identified new electors for tasked and developing targets

Target Digital Network Analyst

♦ Provided timely SIGINT reporting to the IC through 1,000+ hours of analysis, 150 hours of quality control, and 80 hours drafting 5+ reports. Efforts increased mission production by 200% and established the standard for reporting in the 502 CMT in support of Pacific Commander's objectives.
♦ Drafted and edited initial reports based on quality assurance findings.
♦ Performed both initial and final quality assurance on reports drafted within 502 CMT before released tot he Intelligence Community.
♦ Provided reporting information in response to Intelligence Community (IC) requirements and in accordance with missions of Signals Intelligence (SIGINT), Information Assurance, and Computer Network Operations.

Target Analyst Reporter

♦ Operated signals collection equipment, systems, and antennas for analysis in identifying essential elements of information.
♦ Maintained cryptologic databases to gather additional target information and operating characteristics while protecting sensitive methods and sources.
♦ Supervised signals collection, analysis, reporting, SI communications and assigned personnel.
♦ Allocated Signals Intelligence collection resources and adjusted tasking as required.
♦ Complied with classified information storage, transportation, and protection requirements.

Cryptologic Technician

♦ Located and detected new and sustained targets of interest through search and survey.
♦ Executed Radio Frequency (RF) scans to identify relocated or Off The Air (OTA) targets of interest.
♦ Processed high priority sustained collect signals including both Digital Network Intelligence (DNI) and Dialed Number Recognition (DNR) across multiple field sites.
♦ Identified, troubleshot, and mitigated collection and processing issues associated with sustained mission across two major assets.

Signal Recovery Team (SRT) Signals Analyst Lead - National Security Agency (NSA)

♦ Performed the fix actions necessary, including restarts, configurations, and maintenance.
♦ Performed acquisition, analysis and reporting of state-of-the-art communications signals at the intermediate level.
♦ Provided indications and warnings to national level policy makers through data collection processing and forwarding to the Office of Primary Interest.
♦ Trained operators in the use of multiple follow on processors, signals databases, and other tools needed to complete relocated missions.

Signals Collection and Analysis Operator - National Security Agency (NSA)

♦ Built Infra-as-Code to dynamically generate configuration files for back-end Skype/Teams call routing deployments for more than 5 environments.
♦ Automated feature flag detection resulting in identification and creation of over 1,000 bugs saving more than a month over the current process in the delivery of features for 3 special cloud environments for Microsoft Teams application.

Site Reliability Engineer

Northwestern Mutual

♦ Used financial vehicles to help clients achieve their personal financial goals.
♦ Licensed to sell Life and Health Insurance in the State of Ohio.

Financial Representative Intern

Alex Thielman

Tata Consultancy Services

Microsoft - Delivery Pursuit Leader

SoftEdge Technologies US

Consulted SoftEdge to improve their commercial efforts by:

-> Analyzing their business practices and processes in search of potential improvements

-> Planning innitiatives to overcome inefficiencies and blind spots

-> Supervising the execution of a new commercial approach

-> Simplifying operations to improve efficiency and results

-> Transferring knowledge and best practices for continued success

Business Growth Consultant

NeoCoast

Generated and managed B2B relationships mainly with US new and current clients in the SaaS industry. 

NeoCoast provides end-to-end digital transformation and custom software solutions for tech startups and established companies through product development and staff augmentation engagements.

Achievements and responsibilities:

-> Hit revenue growth goals by designing and executing sales initiatives

-> Negotiated deals and found creative solutions under pressure situations

-> Coordinated with C-levels and other areas' managers to plan and implement strategic decisions

-> Continuous improvement of internal processes to achieve higher efficiency

Business Development and Account Management

Kaizen Softworks

Prospected and generated new leads and nurtured B2B relations with new and current US clients. Kaizen provides custom software development services for tech companies through product development and staff augmentation engagements. Duties and objectives:

-> Collaborated in setting up a conscious, organized, and methodologically driven commercial area

-> Helped to plan, execute, measure, and analyze sales and marketing campaigns 

-> Nurtured the relationship with strategic partners

Business Development

Managed CRM, prospected new leads, executed outreach campaigns

Lead Generation

MERCOSUR

Collaborated in the creation of an internal glossary of negotiated commercial terms between other parties to provide MERCOSUR negotiators with relevant info to accomplish the organization's goals. Researched and analyzed older and newer generation unilateral and multilateral international commerce treaties.Technical support to MERCOSUR's foreign commerce initiatives.

Technical Consultant Intern

Alorica

Customer support for US Amazon.com - English and Spanish speakers

Phone Operator

Teatro Solís

Guided tours in English and Spanish, main hall host, main room assistant, investigation and archive of historic documentation at the CIDDAE.

Audience Assistant Intern

Passionate about strategy and communication. Experienced in software development business generation and B2B negotiation. Interested in IT project management and software products.

For the past 5 years, I've been collaborating with tech founders and executives to drive growth and generate positive social impact through the development of customized software solutions.

I bring teams closely together by helping their memebers to acknowledge diverse interests, understand other points of view, teaching the importance of active listening, and figure out more efficient ways to collaborate.

A healthy dose of skepticism helps me negotiate and constructively discuss the Why, How, and What of goals and processes with people from all walks of life.

I trust myself to make important decisions under uncertain, changin, or pressing circumstances and believe that experience is the best teacher.

Some of the things I've been doing recently are negotiating, nurturing business relationships, thinking strategically, aligning expectations, gathering and discussing project requirements, and coordinating work.

I love to meet new people, exchange thoughts, and have interesting conversations on any topic! Listening to music, studying history, and playing strategy games are some of my favorite hobbies.

Anything you'd like to share or talk about? Let's connect! 🤝

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The Battle

Alex Thielman

Javier Behak

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