Microsoft

♦ Led a team of 12 in the architecture, design, and development to deliver a new internal service for all production clouds at Microsoft. Drove the collection of requirements from 4 separate customers through multiple interviews and meetings per customer to understand their use case for VMs used for troubleshooting. We designed a centrally managed and scalable compute solution that enables engineers to simply click a button to login to a fresh and secure virtual machine to test their service or reproduce a customer issue that is automatically deleted when no longer needed. This service replaced 100% of insecure debugging virtual machines from 2 cloud environments and contributed to automated front-end testing for 2 other product teams.
♦ Championed the augmentation, development, and coordination with cross-organizational teams to deliver the internal DevOps platform used to automate the deployment of 100+ services into special cloud environments saving more than 200 engineering hours per month over the existing process.
♦ Reduced network isolation deployment times by 40% by and eliminated the need for two users to initiate concurrent deployments while increasing the completion rate of deployments by optimizing the code running the deployments.

Site Reliability Engineer II

US Navy

♦ Led the design, development, team of 5, and delivery of an application and database solution to solve inconsistent human resource response times and reduce labor-intensive operations.
♦ Communicated with 15+ users to draft requirements and iteratively deliver functionality based on their feedback.
♦ Designed back-end database tables to include fields, data types, and relationships to implement 5+ functionalities in application.
♦ Troubleshot over 700 customer inquiries on application functionality and desired features resulting in 20+ major bug fixes and minimal data loss.
♦ Researched objects and syntax required to deliver automated filling of paperwork cutting 3 weeks of work down to 5 minutes semi-annually.

Application Development Lead

♦ Led a team of analysts dedicating 3,500 hours, analyzing 250,000 results from 200+ queries; resulted in valuable intelligence from 28 previously undiscovered documents, 20% of which yielded 500+ new selectors, increasing the number of known selectors for the team by 25%.
♦ Executed queries on targeted DNI and DNR selectors to satisfy intelligence needs.
♦ Performed tasking, maintenance, and compliance for all targets.
♦ Performed contact chaining to identify the center of gravity in organizations.
♦ Identified new electors for tasked and developing targets

Target Digital Network Analyst

♦ Provided timely SIGINT reporting to the IC through 1,000+ hours of analysis, 150 hours of quality control, and 80 hours drafting 5+ reports. Efforts increased mission production by 200% and established the standard for reporting in the 502 CMT in support of Pacific Commander's objectives.
♦ Drafted and edited initial reports based on quality assurance findings.
♦ Performed both initial and final quality assurance on reports drafted within 502 CMT before released tot he Intelligence Community.
♦ Provided reporting information in response to Intelligence Community (IC) requirements and in accordance with missions of Signals Intelligence (SIGINT), Information Assurance, and Computer Network Operations.

Target Analyst Reporter

♦ Operated signals collection equipment, systems, and antennas for analysis in identifying essential elements of information.
♦ Maintained cryptologic databases to gather additional target information and operating characteristics while protecting sensitive methods and sources.
♦ Supervised signals collection, analysis, reporting, SI communications and assigned personnel.
♦ Allocated Signals Intelligence collection resources and adjusted tasking as required.
♦ Complied with classified information storage, transportation, and protection requirements.

Cryptologic Technician

♦ Located and detected new and sustained targets of interest through search and survey.
♦ Executed Radio Frequency (RF) scans to identify relocated or Off The Air (OTA) targets of interest.
♦ Processed high priority sustained collect signals including both Digital Network Intelligence (DNI) and Dialed Number Recognition (DNR) across multiple field sites.
♦ Identified, troubleshot, and mitigated collection and processing issues associated with sustained mission across two major assets.

Signal Recovery Team (SRT) Signals Analyst Lead - National Security Agency (NSA)

♦ Performed the fix actions necessary, including restarts, configurations, and maintenance.
♦ Performed acquisition, analysis and reporting of state-of-the-art communications signals at the intermediate level.
♦ Provided indications and warnings to national level policy makers through data collection processing and forwarding to the Office of Primary Interest.
♦ Trained operators in the use of multiple follow on processors, signals databases, and other tools needed to complete relocated missions.

Signals Collection and Analysis Operator - National Security Agency (NSA)

♦ Built Infra-as-Code to dynamically generate configuration files for back-end Skype/Teams call routing deployments for more than 5 environments.
♦ Automated feature flag detection resulting in identification and creation of over 1,000 bugs saving more than a month over the current process in the delivery of features for 3 special cloud environments for Microsoft Teams application.

Site Reliability Engineer

Northwestern Mutual

♦ Used financial vehicles to help clients achieve their personal financial goals.
♦ Licensed to sell Life and Health Insurance in the State of Ohio.

Financial Representative Intern

Alex Thielman

Wipro

At Wipro, as a Lead Pega Business Architect, I deliver critical digital transformation for Ford, streamlining customer engagement across 3200 dealerships. My role in the GXP (Guest Experience Platform) program is strategic, driving significant efficiencies and enhancing client relations, solidifying Wipro's position as a catalyst for innovation and Ford's success in the competitive automotive market.

Domain Architect

Virtusa

As Virtusa's PEGA Lead Business Architect, I played a critical role in Anthem's digital overhaul, introducing a customer-focused strategy that revamped their operational model. I led the deployment of Pega Customer Service 8.8, streamlining service delivery and enhancing CRM capabilities with AI and NLP innovations, directly boosting business efficiency and reinforcing Virtusa's commitment to transformative solutions that respond to client challenges.

PEGA Lead Business Architect (Client: Anthem)

In my role as a PEGA Lead Business Architect for AbbVie, I engineered an AI-driven PEGA sales automation solution, revolutionizing the pharma industry's interaction with healthcare professionals. My leadership not only propelled a 25% jump in sales productivity but also generated substantial revenue, marking a strategic achievement for both client and industry efficiency. My expertise in Agile, AI, and NLP delivered unmatched CRM enhancements, establishing a new standard in business process innovation.

PEGA Lead Business Architect (Client: AbbVie)

Pegasystems

At Pegasystems, my tenure as a PEGA Lead Business Architect involved offering high-level business and technical solutions to prestigious clients in finance and pharma, including JPMorgan Chase and Pfizer. Leading Agile sprints and design thinking workshops, I was pivotal in tailoring Pega solutions to complex client needs, resulting in consistently stellar project deliveries and nurturing the next generation of talent through mentorship. My strategic input drove business growth and operational excellence, showcasing my crucial role in maintaining Pegasystems’ standing as a provider of premier business optimization solutions.

PEGA Lead Business Architect

Siemens Healthineers

At Siemens Healthineers, my Business Analyst role was pivotal in the team's successful Oracle Sales Cloud implementation, leading to a 20% boost in sales productivity and a 10% revenue increase. My leadership in global workshops facilitated a collaborative, cross-functional approach to understanding and meeting software development needs, culminating in enhanced customer satisfaction and a more efficient sales process.

Business Analyst

SCOPE T&M

• Drove a 20% increase in productivity, reduced inventory costs by 15%, increased revenue by 25%, and improved customer and employee satisfaction through the implementation of new systems, expanded offerings, and development of strategies.
•	Gathered comprehensive business requirements and effectively translated them into technical and functional requirements for development teams, ensuring successful project outcomes.
•	Facilitated brainstorming sessions with cross-functional teams to identify potential opportunities and prevent recurring issues, resulting in improved customer satisfaction and cost savings.
•	Mentored and trained junior team members, supporting their development and enabling them to take on more responsibility.

The Singer Group, Inc.

•	Implemented EDI systems that increased revenue by 30% through improved automation and data exchange.
•	Collaborated closely with management to provide effective solutions for the purchasing department, integrating EDI and UPC processes to improve efficiency.
•	Delivered comprehensive functional specifications, design documents, and business process workflows to support the purchasing departments.
•	Successfully led the implementation of the purchasing workflow integration project, managing cross-functional teams and delivering the project within the deadline and under budget.

EDI Business Analyst

•	Conducted market research and implemented cost-effective strategies that resulted in a 20% increase in revenue and 25% improvement in customer satisfaction.
•	Achieved a 30% reduction in operational costs and 15% increase in productivity by leading internal procedure improvements and implementing new systems.
•	Managed CRM systems throughout the SDLC ensuring adherence to standards and best practices.

PEGA Architect with 10 years of success in AI-driven customer experience transformations. Now at Ford, crafting seamless sales and service journeys.

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The Battle

Alex Thielman

Rishab Rege, Executive MBA

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