Lantern

I partner with benefits consultant and benefits leaders at self-funded companies to tackle their toughest challenges, including rising healthcare costs, employee dissatisfaction, and complex benefits administration. By leveraging Lantern's innovative solutions, I help organizations reduce costs, improve employee engagement, and simplify processes, all while delivering measurable results.

Drawing on my experience in healthcare, I offer a unique perspective that allows me to align Lantern’s offerings with the specific needs of my prospective clients. My goal is to build lasting relationships and create strategies that drive better outcomes for companies and their employees.

Vice President of Sales

DirectShifts

AI driven technology connecting hospitals with local clinicians to support on demand staffing needs. 
Developed commercial and growth strategy for the Texas hospital and health system market, identifying 8 target markets equaling over $10 million in total accessible market.
Owned full sales cycle, from prospecting to close, with initial cold outreach including cold calls, emails, and LinkedIn campaigns to hospital C-level executives, resulting in over $900k new logo sales pipeline during first 4 months.
Partnered with marketing to develop market specific campaigns leading to a 75% increase in inbound leads.
Championed Salesforce design and adoption throughout commercial team and engineered the framework for capturing sales activity and revenue forecasting,

Commercial Strategy and Sales

Relatient

Relatient is patient engagement software, specifically designed for healthcare organizations. It automates communication tasks like appointment reminders, scheduling, billing, and surveys, streamlining patient interactions to improve overall engagement and efficiency.

Created and pioneered account upsell and retention strategies across enterprise health system accounts, resulting in 110% quota attainment equaling $3.2M in annual recurring revenue.
Led complex upsell deals and served as the internal “quarterback” amongst technical implementation, customer success, support, and product teams generating over $1 million in pipeline generation.
Leveraged business intelligence data (PowerBI, Tableau) to identify $2 million in additional billable revenue, developed capture strategy, and led initiative to scale project across the entire existing customer base.

Enterprise Account Executive

IPD Analytics

IPD Analytics delivers expert insights on pharmaceutical trends, drug pricing, and patent risks, helping healthcare organizations make informed, cost-effective decisions and stay ahead of industry changes.
Hunter/Farmer role, responsible for aggressive account growth across Fortune 500 health system,
health plan, and PBM accounts, consistently overachieving a $4 million quota across 4 years.
Successfully launched 3 new products within territory resulting in $800k in net new revenue.
Led aggressive price increase and term negotiations with Fortune 100 healthcare companies
securing over $5 million in contracted revenue.

The Advisory Board Company

Successfully completed an industry gold standard sales training process centered around Miller
Heimann and Challenger Sales methodologies.
Met with over 350 higher education executives generating over $1 million in new logo revenue
across 5 quarters.
Managed a team of 2 sales development associates, overseeing onboarding, product and role
training, territory planning, and performance reviews.

Territory Sales Executive

Partnered with Health System executives to identify cost containment and quality improvement
opportunities through the Crimson SaaS technology, recommended best practice strategies,
oversaw action plan completion, and measurement of ROI. This resulted in a consistent 90%
renewal rate and over $20 million in documented ROI.
Led team of technical business analysts through technical implementation, EHR integration, user
acceptance testing, and ongoing maintenance of the client’s platform.
Engineered and led technology platform demonstrations and training during customer
onboarding and throughout lifecycle.
Authored industry leading case studies, capturing vivid insight into the challenges and key
strategies implemented and value seen through use of the Crimson platform.

Client Success Manager

Senior Associate, Client Success

North Texas Specialty Physicians

•	Developed and provided analyses of area post-acute care providers on quality and utilization metrics to aid in expansion of preferred provider network for Plus ACO, one of the first Medicare Pioneer accountable care organizations
•	Managed the planning and operations of an ACO committee from conception including developing a board approved charter, budget, and timeline that served as the operational map for the 2013 term
•	Established recruitment strategies and standards to obtain committee members with a 90% success rate
•	Project manager for various ACO functions, such as establishing relationships with area post-acute care providers, preparing data to report utilization and quality metrics at board, medical management, and finance committee meetings 
•	Prospected, interviewed, and trained new staff

Strategy Analyst

Graduate administrative intern for Plus, a Medicare Pioneer accountable care organization (ACO), which is a partnership between NTSP and Texas Health Resources.

•	Responsible for the planning and development of an ACO patient advisory committee
•	Managed the development of policies and procedures in collaboration with each ACO functional department 
•	Developed processes for identifying preferred providers within post-acute care

Graduate Student Intern

Texas Health Resources

Performed in the role of admitting patients for their inpatient, outpatient, and Emergency Department visits; responsibilities included: checking and verifying insurance and eligibility and managing patient accounts to be in compliance with hospital and government standards
Delivered satisfactory customer service to improve overall patient satisfaction scores as recognized by management

Admissions Specialist

Hi there! I'm passionate about transforming how healthcare is paid for and making it more affordable. At Lantern, I help companies give their employees access to high quality, affordable specialty care.

My approach is all about being authentic, curious, and genuinely caring. Building trust and long-lasting relationships with benefits leaders who are tackling the challenges of healthcare costs is what I do best.

Outside of work, I’m an advocate for mental health awareness, neurodiversity, and work-life balance. I've had my share of ups and downs, including a tough period of unemployment, which taught me resilience and self-awareness. These experiences drive my passion for creating supportive, employee-centric cultures.

Let’s connect and explore how we can make a real impact in healthcare and workplace well-being. Always open to meaningful conversations and new ideas.

Alyssa Riley, MHA

Ucardia

President

Talkspace

• Effectively launched over 170 enterprise clients, achieving strategic business targets of fostering adoption, maximizing utilization, and driving meaningful health outcomes for members. This accomplishment was realized by leading end-to-end commercial implementations, from contract execution through launch, resulting in a total contract value surpassing $72 million.
• Engaged with customers from a wide range of industries and verticals, including tech, financial services, academia, healthcare, media, retail, real estate, hospitality, insurance, non-profit foundations and SMB during implementation.
• Managed and orchestrated all facets of implementation, encompassing platform development and configurations, implementation documentation and workflows, as well as provide marketing best practices and facilitate platform webinars for customer's teams and members.
• Effectively articulated project milestones, associated prerequisites, and potential risks, demonstrating an astute ability to communicate with minimal managerial guidance.
• Served as the voice of the customer to internal teams and provided comprehensive support to enterprise customers by efficiently handling all internal configuration needs, encompassing renewals, upsells, terminations, and ongoing relationship management.
• Provided expert insights and guidance in shaping a comprehensive multi-channel marketing strategy for clients, tailored to meet their specific business goals and align with organizational priorities, which encompassed key facets such as education, activation, and fostering sustained longitudinal utilization.
• Cultivated partnerships with internal stakeholders from various teams, including Product, Network, Customer Support, Sales, Data Science, Marketing, Account Management, Legal and Risk Operations, to develop, maintain, and meticulously document scalable processes.

Implementation Manager

Amwell

• Working with health system clients to enhance telehealth workflow decisions, digital entry point strategy, and consumer engagement to achieve business and clinical goals.
• Effectively managing program strategy planning and execution for 13 enterprise health system clients, amounting to $5M in leveraged solutions. 
• Successfully leading health system implementations by consulting on workflow utilization, strategic use cases and integrative opportunities, in addition to identifying areas for client expansion and product enhancements.
• Establishing collaborative communications across internal functional teams to guarantee expedient asset delivery of varying complexity for multiple and  concurrent implementations.
• Leading end-to-end training and educational sessions for health system clinical teams, administrative teams, and revenue cycle management teams, in  order to empower users of the platform to enhance health equities and patient utilization.

Beth Israel Lahey Health

• Led business development, strategy, innovation and analytics for clinical pipeline expansion within a newly merged 13-hospital health system.
• Successfully identified industry segments primed for new client acquisitions through in-depth market research, economic analysis, strategic market planning and evaluating pipeline growth opportunities.
• Developed a robust pricing strategy based on intra-industry competitive analysis, supply chain economic variance and financial forecast modeling, which produced a 5% increase in incremental revenue contributions.
• Spearheaded the expansion initiative aimed at providing integrative healthcare solutions, which yielded an improvement in downstream revenue contributions and synergy development intra-health system.
• Cultivated strategic recommendations for campaign strategy execution, which achieved 17% growth in new business and 8% in revenue contributions for FY 2019, serving as a vehicle for awareness growth and expansion.
• Effectively improved revenue cycle performance by leveraging operational analytics, benchmark data, root cause analysis assessments and process improvement protocol implementation for clinical workflows.
• Created mutually beneficial contracts with New England employers regarding health plan strategy integration, streamlining claim dispute resolutions and enhancing the patient experience through curating new, cost-effective treatment options for their employees.
• Renegotiated contractual terms for upgraded API integration within the current EMR system, maximizing the platform’s CAPEX, return on invested capital, data security protocols and UI/UX for all stakeholders.
• Conducted bi-weekly transmittal audits and analyzed EMR data to mitigate lost revenue, claim denials and improve payer reimbursement conversions.

Senior Business Analyst

G51 Venture Scholars

• Engaged with early-stage startups and evaluated investment potential to diversify G51’s investment portfolio throughout the Venture Scholars Program.
• Established a mature understanding in assessing investment opportunities, risk tolerance, market reaction to new entrants and strategic financial metrics to measure financial viability in global markets.
• Developed industry expertise through comprehensive market analysis, M&A, raising capital, deal flow and due diligence on prospective equity investments in growth potential markets ranging from healthcare, clean technology, financial services and real estate.
• Enhanced analytical skills in valuation processes through financial statement analysis, discounted cash flow modeling and industry data examination, which lead to a succinct understanding in creating greater ROI, consumer value, and market share potential.
• Presented strategic recommendations to the senior executives and angel investors at weekly board meetings regarding my course of action, financial projections and market growth for each early-stage startup that is evaluated.

MBA Intern

IQVIA

MBA Student Consultant

Marsh & McLennan Companies

• Co-lead in managing Rolling Owner Controlled Insurance Program (ROCIP) for The University of Texas Systems, the largest ROCIP program in the nation.
• Effectively communicated program savings, including $10 billion in construction value and casualty coverage for multiple campuses, by developing monthly financial reports across all ROCIP components.
• Realized a 12% increase in subcontractor participation into the ROCIP program after thorough review of subcontractor’s scope of work, analyzed loss runs and determined if fit for participation.
• Fostered a decrease in claims through evaluating quarterly claims data to establish frequency and severity rates to inform safety procedures at project sites for stewardship meetings.
• Achieved client savings and construction completion by streamlining communication between insurance carriers, clients, general contractors, engineers and architects performing on each project.
• Maximized subcontractor participation in four new projects through risk analysis, spearheading negotiations on insurance credits and examining billing reports from contractors for clients.

Risk Analyst

Baylor Scott & White Health

• Conducted research on athletes who have suffered cardiac issues to better understand underlying causes of heart attacks and improve treatment methods.
• Received $35,000 to conduct the novel research by co-leading the research team in presenting to several investors to finance the study.
• Demonstrated a 92% improvement in patients’ holistic experiences over three-month rehabilitation period through cross analysis data reports on patients’ emotional moods and performances.
• Exhibited an 88% improvement in healthy vitals and active lifestyles without cardiac anxieties by analyzing the biometrics data of patients through course of research.
• Proactively empowered at-risk athletes to attain high-intensity exercise without anxiety over cardiac issue reoccurrence by generating treatment research, which I co-lead authorship for the publication in the National Center for Biotechnology Information Journal.
• Improved patients’ post-cardiac incident assessments and treatments by designing and executing innovative evaluation protocols for cardiac rehabilitation programs.
• Honored in 2015 with article published by The American Heart Association about our research recommendations in treating patients’ post-cardiac incidents who suffer from post-traumatic anxiety.
• Dr. Jenny Adams, Senior Research Associate, helped with many different examinations, such as VO2 Max, to test maximum oxygen usage, aerobic and anaerobic thresholds.
• Published Research via National Center for Biotechnology Information (NCBI): https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5914481/#!po=63.8889

Head Cardiovascular Health Researcher

• Improved operational systems, policies, supply chain management and doctor/patient communication.
• Developed digital reporting and archived patient documents through MacPractice to increase interoffice efficiency by digitalizing 15,000+ medical records, as well as, improved effectiveness of office-patient communication.
• Co-led IT team in creating patient archive software, which resulted in large reduction in annual operational expenses.
• Through the creation of inventory management oversight, there was a 15% decrease in materials, supplies and ultrasound maintenance cost, which maximized and improved operating margin between overhead costs and revenue.
• Conducted supply chain research analysis with Toshiba and Phillips materials and developed an efficient medical device pipeline, which resulted in significant savings on supply purchases for satellite locations across North Texas.
• Operated and assisted in delivery of clinical care, health insurance treatment coverage utilizing CPT/ICD-10 billing analytics, developing reimbursement and claims data reports and collecting EMR patient data for physician usage at our satellite locations (Doctor’s Hospital at White Rock Lake, Rockwall, Baylor University Medical Center and Medical City).
• Successfully directed operations in development of satellite location in Rockwall, Texas during the third quarter of 2016.

Operations Manager

• Conducted a research study to analyze the correlation between heart failure and liver complications.
• Data was collected through shear wave ultrasound elastography (Supersonic imaging), a non-invasive procedure for assessing liver condition, which provides a virtual biopsy by using liver stiffness data to detect fibrotic changes.

Hepatology Researcher

• Actively participated in surgeries within plastic surgery and orthopedic surgery. Learned surgical techniques and the anatomy of the human body through observing facial reconstruction, cosmetic, patellar reconstruction and extremity reconstruction surgeries.
• Gained experience in cutting edge medicine, and observed newly created minimally invasive surgical practices.

Surgical Intern

Scottish Rite Dormitory (SRD)

College Waiter

My passion for heart health stems from witnessing the deteriorating health of my father and twin brother several years ago. Rather than viewing it as a burden, this experience became a powerful catalyst in shaping my identity, passion, and purpose.

Caring for them was a privilege. This determination, empathy, and team-oriented mindset have been instrumental in founding Ucardia.

As we tackle the complexities, inequities, and systemic problems within healthcare, I am confident that my unyielding passion, work ethic, commitment to health equity, collaborative spirit, and enthusiasm will help us deliver the equitable heart health solutions our members and communities deserve.

taplio

The Battle

Alyssa Riley, MHA

Adam J. Weber

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