Lakeside Post Acute

Human Resources Director

SEGULA Technologies

Aerospace Recruiter

Menzies Aviation

Provides the best talent in the aviation industry by providing mentorship, transparency, and leadership.

Talent Acquisition Specialist

United Airlines

Administrative Coordinator

United Ground Express

Assisted with the set up of the Denver Hub at DIA as a new United Airlines sub-contractor.  Recruited for hourly and salaried janitorial staff. Conducted a mass onboarding of 430 new cabin cleaners. With 15-20 bew hires per class bi-weekly. Aided in New Hire orientations, processed I9s and W4s by Federal Deadlines. In charge of working with TSA and United States Immigration and Custom Department to correct and submit New Hire Custom Seal Applications. Maintained both hourly and salaried working time and corrected time clock errors in ADP Workforce Now, Tracked employee pto, and all facets of leaves of absence for all eligible employees. Assisted HR Manager with Union Grievances and Employee Relations.

Onboarding Specialist/Timekeeper 

Up North Aero - Aviation Maintenance Staffing Advocate

Conducted candidate sourcing for Aviation Maintenance candidates for over 50 requisitions across the United States bu utilizing ATS (Recruitee), Linkedin, Indeed, Referrals and Handshake. Pre-screened applicants, set up interviews with hiring managers of the client vendors,  created offer letters or called rejected candidates.  Provided an excellent candidate experience from the first point of contact to their first month with the company! Provide Excellent Customer Service!

Senior National Contract Recruiter

CommutAir dba United Express

Started as an Administrative assistant to the Base Manager assisting with maintaining the office and 15 aircraft mechanics. Processed and maintained bi-weekly payroll for all staff, provided benefits administration, and set up a Time and Attendance policy and procedure manual for the Denver staff.  Was promoted within the first few weeks of hire  to HR Coordinator, assisting with the recruitment, onboarding (i-9s, W4s, and new hire paperwork), background check administration, and both fingerprinting for the company, as well as the DIA Authorized Signatory, scheduled candidates for the airport security badging threat assesments for pilots, base flight attendants, and aviation maintenance staff.  Was appointed the overall human resource liasion between Denver employees and the corporate office in Ohio.

Onboarding Specialist/Administrative Assistant

HAYS Recruiting USA 

Recruiting Analyst and Staffing Agency Headhunter, provided sourcing for Call Center Custome Service Representatives for Metlife (East Coast) via boolean searches, Linkedin Recruiter, Zip Recruiter, Indeed, and candidate referrals. Conducted pre- screens, scheduled candidates with Metlife Hiring Managers for 2nd interviews, and produced offer letter to chosen candidates, and connected rejected candidates with feedback.

Recruitment Analyst

PrimeFlight Aviation Services

Promoted to the title of HR Generalist/Office Manager, as well as HR Liasion between 450 hourly and salaried employees and the Tennessee Corporate Office. Conducted New Hire Orientations biweekly and followed I9 Federal Guidelines, Processed, maintained, and corrected missed or incorrect timeclock punches for bi-weekly payroll using Kronos Time Software
Appointed Authorized Signatory for DIA Badging Security for tracking and maintaining Airport security SIDA badges for the company.  Assisted employees with the Benefit Re-enrollment process annually for all employees, Tracked and maintained employee safety training records to prepare for FAA and Customs Compliance Audits.  Wrote up Safety Violation claims, conducted employee relation investigations, disciplinary actions, terminations, researched unemployment claims, and Assisted Corporate Office with annual performance plans, reviews and potentional raises.
Coached/Mentored Management on Leadership Best Practices, Produced Monthly, Seasonal, and Holiday Events for employee morale.
 Other general Office duties as needed (Office supply order, copy machineaintence).

HR Generalist/Office Manager

Assisted Recruiting Department of one full cycle recruiter, with candidate sourcing via Indeed, Candidate Referrals, and Outside Community Centers and Resources. Provided high-volume, full-cycle Recruitment for both hourly and salaried employees and provided a smooth hiring process from first point of contact to first month of hire. Kept an open pipeline of eligible candidates via MS Excel for high turnover positions, conducted bi-weekly onboarding for all uniforms and new hire paperwork.  

Was promoted to Hub HR Generalist/Senior Recruiter after four months.

Administrative Assistant

T-Mobile

Assisted customers in a call center environment with financial concerns payment and overall customer service.

Financial Services Representative

My philosophy  throughout my career has always been, "Motivate the front line, provide transparency which keeps a happy staff. In turn will provide profitable successes to all in the workplace!" WIN/WIN!

My current successes in the Human Resource field has been due to my passion for a GREAT experience for employees and leaders has allowed me to achieve high company results for eight years.

I am very vested in my Human Resource Management career, and to meet and exceed my own set of professional and company goals is my biggest motivator!

 


⚘️Sending Positive and Cheery Vibes⚘️

Amanda C.

Republic Airways

Senior Manager Airport Operations

Operations Management Supervisor

FedEx

Operations Manager

Trego-Dugan Aviation Inc

General Manager Ground Operations-Allegiant Air IND Base

Trans States Airlines

Manager of Tech Ops Recruiting

	Oversight of Safety, Training and Quality Assurance efforts for two 4500-employee Service Companies:
o	Airline/Airport/Cargo (B2B) service provider at 51 airports in U.S., Caribbean, Hawaii & Alaska.  
o	Facilities & Janitorial provider at 132 malls, hotels, hospitals, schools and arenas nationwide. 
	Training & Safety liaison to clients worldwide.  Workplace Safety / OSHA Compliance Officer. 
	Author and editor of  both company’s online Station Operations Manuals and front line Safety Programs. 
	Interface & coordinate safety efforts with multiple departments including Risk Management and Legal.
	National and Regional Safety Interface to multi-billion dollar clients including the world’s top 4 airlines.
	Develop Design and Deployment of in-house leadership and hourly material handler training programs.
	Developed and deployed a 3rd Party “mobile audit” program to facilitate on-the-spot safety observations. 
Result: The new “mobile” spot safety audit technology program yielded 30,000 observations in first year.

Vice President Training & Safety

Frontier Airlines

	Solicit and negotiate airline ground handling contracts for 50+ U.S., Canada, Central America and Mexico destination airports with an annual value of $50M. 
	Contract Services liaison to other airline and ground handling entities throughout North America. 
	Monitor and maintain vendor effectiveness and risk by overseeing service, safety and regulatory failures.
	Interface & coordinate efforts with multiple departments including Legal, HR, I.T., Ops, Sales & Flight.
Results: Company opened seven new locations in 2005, successfully bid and landed airline handling contracts & ad hoc services worth $2.5M in 2005.

Manager Airport Service Contracts

ATA Airlines

	Responsible for direction and leadership of Customer Service Training & Support for nation’s 10th largest airline including oversight of training for two large scale Call Centers and 45 airport site operations. 
	Managed staff of 32 including supervisors, instructional designers, coordinators and training specialists.
	Administered $2M annual budget to support these activities.
	Liaison with major internal clients to align all training and safety efforts with policies and procedures.
Result:  Company Rated in Top 50% of all major airlines in D.O.T. ratings (Q1/2004).     
	Developed trainer certification program to address retention and advancement of quality training specialists. Result: Within four months, six senior training specialists received certification and advancement.
Training Department supported Call Center Expansion, five new domestic stations & seven new Mexico/Caribbean stations in support of the company’s aggressive expansion program (45% / 3 years).    
Result: Met the challenge despite a post 9/11 staff reduction of 66% and a budget reduction of 45%.

Manager Customer Service & Reservations Training

	Promoted to Director (1997) with added responsibility for Recruiting Department, managing main office staff of ten plus training supervisors in three regional facilities (Sacramento, South Bend, Baltimore).
	Corporate Safety Oversight Board member as sole representative of the Station Operations Department.
	Established and published policy/procedure and disseminated to field station management and frontline. 
	Supported the successful Customer Service launch and operation of a new East Coast division. Effectively managing staff recruitment/training, procedures development, implementation, and training facility coordination. Result: Within six months, division was the most profitable in the corporation.
	Created comprehensive corporate Hearing Conservation Program in response to OSHA citation, including obtaining required certification and purchasing requisite testing equipment.  Result: OSHA suspended  proposed fine. Employees continue to receive effective HCP education and hearing evaluations. 
	Represented corporation in all security issues as Corporate Security Officer to FAA Security Inspector.
	Corporate customer service/security representative for regional airline lobby (RAA) in Washington, D.C.

Director Customer Service Training & Support

Air Midwest, Inc.

1988-1991
	Assistant to the Divisional Vice President responsible for Training, Properties and Facilities, vendor contracts, and major marketing partner liaison (TWA).
	Represented company in all security issues as Corporate Security Officer to DOT/FAA.
	Divisional customer service representative for regional airline lobby (RAA) in Washington, D.C.
	Managed divisional safety and security training.
1983-1988
	Oversaw and directed daily operations of a commuter airline field station.
	Recruited, hired and developed staff of 14 Customer Service Agents
	Managed ground operation handling for four airline operations, comprising 45% of all airport traffic.

Manager Customer Service Training / Assistant to the Vice President of Operations / Station Manager

Specialties: 
Lead large scale recruiting, training, safety and QA programs.  Corporate Representation to Clients, Regulatory Agencies and Community Groups in the areas of Recruitment, Safety, Service, Security and Compliance.

Instructional Design and Training Delivery Guru.   Policy and Procedure Ace.
Author/Developer of Employee Handbooks, Operations Manuals and Product User Guides.
Operational Leadership at a Divisional Level with oversight of large geographical territories.
Negotiator as Buyer and Seller of Large-scale contracts on a wide array of services and products.

	Former Steering Committee Member- United Airlines Airside Partners in Safety Committee
     Former Corporate Committee Rep- Delta Underwing Partner Safety Leadership Team (UPSLT)
	Former Certified Audiometric Technician – OSHA Hearing Conservation Program
	Certified Ground Security Coordinator – FAA Aviation Security Program
	Certified Complaints Resolution Official – DOT Air Carrier Access Act / Americans with Disabilities Act
	Proficient in Microsoft Word, Excel, PowerPoint and Outlook and various LMSs.
	Former US Airways Express – Combined Emergency Accident/Crisis Response Team



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