Lakeside Post Acute

Human Resources Director

SEGULA Technologies

Aerospace Recruiter

Menzies Aviation

Provides the best talent in the aviation industry by providing mentorship, transparency, and leadership.

Talent Acquisition Specialist

United Airlines

Administrative Coordinator

United Ground Express

Assisted with the set up of the Denver Hub at DIA as a new United Airlines sub-contractor.  Recruited for hourly and salaried janitorial staff. Conducted a mass onboarding of 430 new cabin cleaners. With 15-20 bew hires per class bi-weekly. Aided in New Hire orientations, processed I9s and W4s by Federal Deadlines. In charge of working with TSA and United States Immigration and Custom Department to correct and submit New Hire Custom Seal Applications. Maintained both hourly and salaried working time and corrected time clock errors in ADP Workforce Now, Tracked employee pto, and all facets of leaves of absence for all eligible employees. Assisted HR Manager with Union Grievances and Employee Relations.

Onboarding Specialist/Timekeeper 

Up North Aero - Aviation Maintenance Staffing Advocate

Conducted candidate sourcing for Aviation Maintenance candidates for over 50 requisitions across the United States bu utilizing ATS (Recruitee), Linkedin, Indeed, Referrals and Handshake. Pre-screened applicants, set up interviews with hiring managers of the client vendors,  created offer letters or called rejected candidates.  Provided an excellent candidate experience from the first point of contact to their first month with the company! Provide Excellent Customer Service!

Senior National Contract Recruiter

CommutAir dba United Express

Started as an Administrative assistant to the Base Manager assisting with maintaining the office and 15 aircraft mechanics. Processed and maintained bi-weekly payroll for all staff, provided benefits administration, and set up a Time and Attendance policy and procedure manual for the Denver staff.  Was promoted within the first few weeks of hire  to HR Coordinator, assisting with the recruitment, onboarding (i-9s, W4s, and new hire paperwork), background check administration, and both fingerprinting for the company, as well as the DIA Authorized Signatory, scheduled candidates for the airport security badging threat assesments for pilots, base flight attendants, and aviation maintenance staff.  Was appointed the overall human resource liasion between Denver employees and the corporate office in Ohio.

Onboarding Specialist/Administrative Assistant

HAYS Recruiting USA 

Recruiting Analyst and Staffing Agency Headhunter, provided sourcing for Call Center Custome Service Representatives for Metlife (East Coast) via boolean searches, Linkedin Recruiter, Zip Recruiter, Indeed, and candidate referrals. Conducted pre- screens, scheduled candidates with Metlife Hiring Managers for 2nd interviews, and produced offer letter to chosen candidates, and connected rejected candidates with feedback.

Recruitment Analyst

PrimeFlight Aviation Services

Promoted to the title of HR Generalist/Office Manager, as well as HR Liasion between 450 hourly and salaried employees and the Tennessee Corporate Office. Conducted New Hire Orientations biweekly and followed I9 Federal Guidelines, Processed, maintained, and corrected missed or incorrect timeclock punches for bi-weekly payroll using Kronos Time Software
Appointed Authorized Signatory for DIA Badging Security for tracking and maintaining Airport security SIDA badges for the company.  Assisted employees with the Benefit Re-enrollment process annually for all employees, Tracked and maintained employee safety training records to prepare for FAA and Customs Compliance Audits.  Wrote up Safety Violation claims, conducted employee relation investigations, disciplinary actions, terminations, researched unemployment claims, and Assisted Corporate Office with annual performance plans, reviews and potentional raises.
Coached/Mentored Management on Leadership Best Practices, Produced Monthly, Seasonal, and Holiday Events for employee morale.
 Other general Office duties as needed (Office supply order, copy machineaintence).

HR Generalist/Office Manager

Assisted Recruiting Department of one full cycle recruiter, with candidate sourcing via Indeed, Candidate Referrals, and Outside Community Centers and Resources. Provided high-volume, full-cycle Recruitment for both hourly and salaried employees and provided a smooth hiring process from first point of contact to first month of hire. Kept an open pipeline of eligible candidates via MS Excel for high turnover positions, conducted bi-weekly onboarding for all uniforms and new hire paperwork.  

Was promoted to Hub HR Generalist/Senior Recruiter after four months.

Administrative Assistant

T-Mobile

Assisted customers in a call center environment with financial concerns payment and overall customer service.

Financial Services Representative

My philosophy  throughout my career has always been, "Motivate the front line, provide transparency which keeps a happy staff. In turn will provide profitable successes to all in the workplace!" WIN/WIN!

My current successes in the Human Resource field has been due to my passion for a GREAT experience for employees and leaders has allowed me to achieve high company results for eight years.

I am very vested in my Human Resource Management career, and to meet and exceed my own set of professional and company goals is my biggest motivator!

 


⚘️Sending Positive and Cheery Vibes⚘️

Amanda C.

Hillcrest Group

•	Partnered with creatives to develop a go to market strategy supporting sales and business growth
•	Developed new business opportunities for solutions and services via proactive cold-calling and email campaigns targeting high-level decision makers
•	Secured four contracts for client increasing annual sales by $2M 
•	Served as primary account liaison building relationships with existing and prospective partners ensuring prompt responses, reporting and communication

Sales Professional

Cartridge Actuated Devices

•	Managed strategic relationships with B2B and government customers drove sales to $11M in revenue ensuring client satisfaction and continued business opportunities

• Acted as a trusted advisor and Subject Matter Expert uncovering customer needs, requirements, and requests, driving a 9.2% increase in upsells through new contracts adding $1M+.

•	Promote sustainable partnerships with customers, acting as a trusted advisor and subject matter expert uncovering customer needs, requirements, requests and pain points driving an increase in upsells and new contracts averaging $1M+ YOY

•	Generated new business opportunities and expanded sales pipeline through company research and direct outreach to business owners and executive-level prospects via outbound communication, cold calling and email

•	Collaborated with cross-functional teams including Engineering, Sales, Purchasing, Quality and Product to ensure on time deliverables and a high-quality customer experience

•	Implemented the internal rollout of a SaaS solution Smartsheet, onboarding 25+ staff members resulting in improved collaboration, KPI visibility, and increased on-time delivery by 30% producing a savings of $2M

•	Led a team of three project managers/engineers, established a formal project management process creating customer-facing documentation for kickoff meetings, ongoing stakeholder communication, cost trackers, milestone and deliverable checklists

Senior Program Manager

Subsystem Technologies, Inc.

•	Managed a DOD account/contract (Picatinny Arsenal) client solution representing $19M revenue

•	Led a customer enablement strategy onboarding 150+ staff on MS project web application and served as the internal champion, providing ongoing technical support and overseeing adoption, user experience, and satisfaction goals

•	Revamped internal processes and enforced adherence to process flows producing via training which resulted in a 38% improvement in overall efficiency 

•	Oversaw the management of various integrated project teams, collaborating across Engineering and Leadership teams. Communicated with customers weekly to create risk mitigation strategies, understand pain-points, and ensure goals were met

•	Improved NPS scores by 30% by providing support for customer solution, creating training, and developing customer-facing assets that provided better visibility into progress towards desired business outcomes

•	Gained various letters of recommendation as a result of positive experience with clients

Project Consultant

Fiserv

•	Recruited for project backlog, developed customer journey map, managed projects, implementation, and onboarding of fintech solutions for a portfolio consisting of 28 banks and credit unions

•	Salvaged a failing project for a key banking customer, serving as implementation specialist for a software upgrade, resulting in $500K expansion revenue securing additional business and 10 year contract

•	Authored and updated MOPs and influenced training to narrow knowledge gaps and enhance resource utilization, reducing average project lifecycle and onboarding time by 24%

Implementation Project Specialist / Consultant

•	Led the rollout of an internal proprietary ticketing system, hosting live training sessions, serving as voice of the customer collaborating with product to prioritize feature requests and developing enablement documentation, ultimately driving 200+ end users to adopt

•	Spearheaded the development of an org-wide project archive, implementing a new project milestone, the post implementation review to inform improvements for future projects

•	Contributed to a ~23% reduction in customer churn by overseeing project planning, documentation, and process design roadmap supporting the 4G LTE network rollout providing coverage in 116 metro areas

•	Managed the server pooling/media gateway rehome initiative that enabled data redundancy reducing call issues by 40%

Project Manager / Engineering

•	Led the coordination and rollout of the Alcatel call server implementation, testing, and provisioning for enhanced call routing nationwide

•	Collaborated with provisioning managers to create a new internal audit process for PSTN routing resulting in $1.2M cost savings

•	Partnered with telco carriers, developed an escalation plan and report which led to the implementation of copper to fiber rolls improving service by 35% contributing to an expanded customer base creating $5M revenue

•	Held prior roles at T-Mobile, consistently promoted for achievements

Project Coordinator / Engineering 

Transformational Leader Experienced in Process Improvements, Customer-Facing Success, & Client Relations Management to Deliver Innovation & Drive Revenue

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The Battle

Amanda C.

Nicole Lucas Orrick

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