Tanium

* Built and prioritized a 12+ month roadmap aligned with global support operations, driving clarity across technical and business teams.
* Reengineered case routing to a skills-based model, boosting efficiency for 200+ agents and improving time-to-resolution.
* Launched the Tanium Titans Experience Site to promote self-service and increase engagement through gamified support resources.
* Reduced aged/stale case volume by 98% by implementing proactive closure logic and auto-reminders.
* Partnered with Support Ops and IT to track KPIs, streamline Service Cloud functionality, and enhance user adoption through targeted updates.

Salesforce Program Manager - Service Cloud

Cloud Giants

* Led a team of Salesforce consultants, overseeing delivery for high-impact implementations across Sales Cloud, Experience Cloud, and Partner Communities.
* Managed hiring, onboarding, and mentorship for new consultants and interns, building capability around stakeholder management and systems thinking.
* Served as strategic advisor to clients, translating executive vision into actionable platform strategies and roadmap priorities.
* Directed Partner Relationship Community rollout, aligning user journeys, access controls, and data governance across business units.

Principal Salesforce Consultant

Red Canary

* Built and led a high-performing Salesforce Administration team, scaling operations to meet business growth
* Directed vendor relationships for staff augmentation, overseeing onboarding, performance, and offboarding
* Championed continuous process improvement to enhance user experience, enforce data governance, and strengthen integration reliability
* Acted as a strategic liaison between Sales Ops, IT, GRC, and other stakeholders to align systems and eliminate friction points
* Instituted a structured weekly release cadence, providing transparency into backlog and timelines via Asana

Senior Manager, Business Applications

Rapid7

* Directed cross-departmental Salesforce CPQ implementation and org unification post-acquisition.
  * Established change readiness protocols, led Lightning transitions, and enabled leadership with seasonal system updates.
  * Drove cross-system collaboration and process integrity through data stewardship and governance best practices.

Salesforce Solution Architect and CRM Platform Owner

Red Hat

* Spearheaded Customer Support systems optimization across Salesforce and Gainsight platforms.
* Bridged gaps between technical teams and business owners to streamline core functions.
* Promoted collaboration across global teams to align KPIs and enable better process oversight.

Principal Business Systems Analyst

CodeScience, Inc.

* Delivered multiple 250+ hour CRM implementations with integrated user training and change strategy.
* Conducted full lifecycle org migrations, minimizing risk and downtime during replatforming initiatives.

Project Manager & Business Analyst

Wired Triangle

Salesforce.com Consultant

Cloud for Good

Director of Professional Services

Senior Business Analyst

iContact

Salesforce.com Administrator & iContact for Salesforce Architect

Director of Customer Support Operations

Director of Customer Service

Customer Service Representative

Over 15 years of experience enabling operational change through scalable technology solutions, cross-functional team leadership, and enterprise-wide platform optimization. Adept at building trust with executive leadership, translating complex business processes into actionable systems strategy, and managing high-impact system rollouts that improve visibility, governance, and continuity across organizations.

I work with clients of various sizes and industries to design, develop, and deliver customized Salesforce solutions that automate and streamline their processes, improve their data quality and integrity, and enhance their user experience. I also provide coaching, training, and documentation to ensure the success and sustainability of the projects. I enjoy sharing my expertise and insights with others, and I have spoken at several Salesforce events, podcasts, and publications. My mission is to optimize for awesome, with a touch of irreverence and shenanigans.

Amber Boaz

Stratus Solutions

Fractional Strategist, Architect, Delivery Practice Leader

Founder, Principal

Clicked

Coaching new Trailblazers via hands-on experiences as they explore possible career paths, practice their skills, and prepare themselves to launch a career in the Salesforce ecosystem.

Salesforce Coach

Gaggle Social

Gaggle Social is the professional hiring and social network that reduces the cost, length, and complexity of the tech hiring process for Salesforce, Oracle, NetSuite, AWS, & more. 

I advise Gaggle Social's team on how they can best interact with Salesforce ecosystem talent as well as companies looking to hire. I provide ongoing guidance for the start-up business team focused on improving the experience of the users. Council based on my specialization in the Salesforce ecosystem, small business focus, product/internet/ website development background, and UX/UI expertise.

Co-Chair, Salesforce Ecosystem Advisory Board

Simplus

Advisory Principal Strategist

Icon Cloud Consulting

Sr. Director, Solutions Delivery and Operations

Director, Solutions Delivery and Operations

PMO Practice Lead,Senior Program Manager

Marketo

Senior IT Business Analyst

Icon Technology Consulting

Senior Solutions Architect

TiVo

Senior Program Manager, Professional Services (@Rovi, nka TiVo)

I help clients leverage the power of Salesforce to optimize their business processes, enhance their customer experience, and drive their digital transformation. I am adept at communicating technical information clearly to non-technical stakeholders, and working with the technical teams to ensure timely and accurate execution. With over 14 years of experience in Salesforce consulting, I have successfully delivered solutions for clients across various industries, including high-tech, media & communications, non-profit, manufacturing, healthcare, and education. If you're looking for a leader to drive your business forward, I would be honored to be a part of your team.

In addition to my consulting work, I am a Salesforce Coach at Clicked, a Community Group Leader, and a frequent speaker at Salesforce conferences. In these roles, I mentor new Trailblazers, share my insights and expertise, and advise others in the ecosystem on how to best serve the Salesforce community. I am passionate about empowering others to achieve their career goals and creating a positive impact in the tech industry.

taplio

The Battle

Amber Boaz

Janeen Marquardt, MBA, PMP

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