Tanium

* Built and prioritized a 12+ month roadmap aligned with global support operations, driving clarity across technical and business teams.
* Reengineered case routing to a skills-based model, boosting efficiency for 200+ agents and improving time-to-resolution.
* Launched the Tanium Titans Experience Site to promote self-service and increase engagement through gamified support resources.
* Reduced aged/stale case volume by 98% by implementing proactive closure logic and auto-reminders.
* Partnered with Support Ops and IT to track KPIs, streamline Service Cloud functionality, and enhance user adoption through targeted updates.

Salesforce Program Manager - Service Cloud

Cloud Giants

* Led a team of Salesforce consultants, overseeing delivery for high-impact implementations across Sales Cloud, Experience Cloud, and Partner Communities.
* Managed hiring, onboarding, and mentorship for new consultants and interns, building capability around stakeholder management and systems thinking.
* Served as strategic advisor to clients, translating executive vision into actionable platform strategies and roadmap priorities.
* Directed Partner Relationship Community rollout, aligning user journeys, access controls, and data governance across business units.

Principal Salesforce Consultant

Red Canary

* Built and led a high-performing Salesforce Administration team, scaling operations to meet business growth
* Directed vendor relationships for staff augmentation, overseeing onboarding, performance, and offboarding
* Championed continuous process improvement to enhance user experience, enforce data governance, and strengthen integration reliability
* Acted as a strategic liaison between Sales Ops, IT, GRC, and other stakeholders to align systems and eliminate friction points
* Instituted a structured weekly release cadence, providing transparency into backlog and timelines via Asana

Senior Manager, Business Applications

Rapid7

* Directed cross-departmental Salesforce CPQ implementation and org unification post-acquisition.
  * Established change readiness protocols, led Lightning transitions, and enabled leadership with seasonal system updates.
  * Drove cross-system collaboration and process integrity through data stewardship and governance best practices.

Salesforce Solution Architect and CRM Platform Owner

Red Hat

* Spearheaded Customer Support systems optimization across Salesforce and Gainsight platforms.
* Bridged gaps between technical teams and business owners to streamline core functions.
* Promoted collaboration across global teams to align KPIs and enable better process oversight.

Principal Business Systems Analyst

CodeScience, Inc.

* Delivered multiple 250+ hour CRM implementations with integrated user training and change strategy.
* Conducted full lifecycle org migrations, minimizing risk and downtime during replatforming initiatives.

Project Manager & Business Analyst

Wired Triangle

Salesforce.com Consultant

Cloud for Good

Director of Professional Services

Senior Business Analyst

iContact

Salesforce.com Administrator & iContact for Salesforce Architect

Director of Customer Support Operations

Director of Customer Service

Customer Service Representative

Over 15 years of experience enabling operational change through scalable technology solutions, cross-functional team leadership, and enterprise-wide platform optimization. Adept at building trust with executive leadership, translating complex business processes into actionable systems strategy, and managing high-impact system rollouts that improve visibility, governance, and continuity across organizations.

I work with clients of various sizes and industries to design, develop, and deliver customized Salesforce solutions that automate and streamline their processes, improve their data quality and integrity, and enhance their user experience. I also provide coaching, training, and documentation to ensure the success and sustainability of the projects. I enjoy sharing my expertise and insights with others, and I have spoken at several Salesforce events, podcasts, and publications. My mission is to optimize for awesome, with a touch of irreverence and shenanigans.

Amber Boaz

KS Athletica LLC

Owner

Cremanski & Company

Salesforce Consultant

Salesforce Administrator

eGym Inc.

Eating Recovery Center

Senior Salesforce Administrator

FirstBank

cliexa

•	Responsible for configuring and maintaining the Cliexa Salesforce org 
•	Performed Salesforce administration tasks (users, profiles, role hierarchies, sharing rules, security, object access)
•	Created/maintained reports, dashboards and automation workflows

Netflix

Onsite and offsite work as Localization Lead for the Netflix Turkey project
•	Managed overseas globalization operations
•	Built localization tests to evaluate language assets
•	Created and maintained glossaries and style guides
•	Developed and optimized localized search term lists  
•	Worked with release management and product teams on localized builds
•	Performed functional testing on localized environments, bug tracking and resolution

Language Lead  (via Acclaro)

Oracle USA, Inc

•	Performed linguistic & functional QA, acceptance, installation testing
•	Performed Internationalization and Translatability Analysis
•	Created and maintained test scripts
•	Bug entry, tracking and resolution (Oracle Bug Tracking System)
•	Created and maintained glossaries and style guides
•	Created process documents and tutorials
•	Managed the localization QA process
•	Trained teams for QA localization

Senior Language Specialist

J.D. Edwards / PeopleSoft

•      Translated JD Edwards OneWorld software strings
•	Performed linguistic & functional QA, acceptance and installation testing
•	Created and maintained glossaries and style guides

Technical Translator/Language Specialist

Dynamic, creative and tenacious cloud computing professional with 15+ years experience in the software industry. Salesforce, Technology, Coffee, Archery and Fitness Lover! Fluent in English, German and Turkish.

taplio

The Battle

Amber Boaz

Kadir Suleymanoglu ☁👨‍💻🏹🏋️‍♂️☕

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