https://www.amitghosh.org/

Are you a Founder, CxO, or Senior Leader?
Do you want to find insights that shift mindset?
Do you want be accountable and act on your insights? 
Do you need advise on strategy, ops or your leadership style?

If yes, learn more about me here - https://www.amitghosh.org/, and let's connect!

Executive Coach

Asian Leadership Institute

Coaching and partnering with founders and their leadership teams based in India and South East Asia. These firms range from Series A to late stage scale-ups and unicorns.

Founder Coach

Fast Forward Group

Coaching and partnering with executives in fast moving global technology firms like Bytedance

http://consciousreboot.substack.com/

Learning through writing. Sharing what I know with those who it might help.

Writer

Organisation Solutions

Partnering with organisations to coach founders and their leadership team

Advisor

Leading the global information, operations and services organization. Responsibilities include managing teams that lead:
- Customer Success
- Professional Services and Support
- Information Security and Corporate IT

Member of R3's Operating and Executive Committees

Operations Executive / Chief Information and Services Officer

Growing R3's business in APAC by supporting our customers and partners. Passionate about customer success.

Head of Asia Pacific

Chief Operating Officer, Asia Pacific

ICF Singapore

Co-leading the Partnerships charter for the ICF Singapore chapter

Partnerships Director

#dltledgers

Board Director at Series A supply chain digitisation firm, dltledgers

Board Member (Director)

SBI R3 Japan

SBI-R3 is a joint venture between R3, SMFG (Sumitomo Mitsui Financial Group) and SBI Holdings (http://www.sbigroup.co.jp/english/)

Board Member

Visa

Leading partnerships with focus on payment platforms (wallets, acquirers, issuers) and social networks. 

Passionate about finding commercial value for our partners, building unique product constructs with strong market fit, and building/negotiating complex commercial contracts. Long term focus on solution scalability.

#customer success, business development, strategy and solution design

Digital Partnerships Lead - Payment Platforms/Acquirers & Social Networks

Coach and confidante to founders and senior leaders | Sharing tips and stories on leadership and transforming self | Ex R3, Visa, PayPal, and BCG

I coach founders and senior leaders – but really, I coach and guide the human behind the job title. 

People work with me to: 
- Learn from my experience and accelerate growth
- Simplify how they lead themselves and their teams
- Develop skills and new ways to think or see the world
- Clarify who they want to be and what they really want in life
- Change behaviours that dampen their performance
- Feel lighter instead of constant overwhelm or stress 

Coaching is fulfilling, joyful and energetic. Every client and session teaches me something new – about leadership or myself. 

I spent 20+ years in startup and corporate roles – learning behaviours and mindsets to lead myself and my teams effectively. I discovered leading can be both fun and results-driven.

I experimented with my career and my life: 
- I took many roles - engg. manager, strategist, ops guy, and then partnerships and sales 
- I worked and lived in different parts of the world - Middle East, USA, South East Asia.

I made life pivots. I dealt with the fear of bringing my income down to zero (twice!) before rebuilding it to higher levels.

I started leading in 2004 (at Wipro), and realised that inspiring and motivating others requires self-awareness and continuous personal development.

At BCG, I learned the foundations of business and leadership.

At HP, PayPal and Visa, I managed, influenced, and motivated without reporting line authority. I survived and thrived in matrixed organisations. I learned how to align, inspire, and clarify. 

At R3, I dug deep to explore myself. I discovered how to support leaders who were topic experts and more experienced than me. I learned how to tap into their intrinsic motivation to enable results we cared for.

These experiences led me to be a coach. I decided to spend the second half of my life actively serving others. I am on constantly learning, feeling challenged, and serving. I share my learnings on LinkedIn regularly.

If you want to work with me, here’s how I can support you:

1) 1:1 COACHING: We would work on what matters most to you – your biggest challenges and opportunities, over several months. We will meet at least twice a month.

2) 360 FEEDBACK: Leaders rarely get high quality (or any) feedback. I will speak to your stakeholders to understand how they see you. I will bring that back to you to reflect and take action.

3) GROUP COACHING / LEADERSHIP PROGRAMMES: With trusted partners, I coach leadership teams towards high performance.

Ready to explore what is possible? Email me at amitghosh7@gmail.com and let’s talk.

Amit Ghosh

Mark V. Smetanin

Unlock Success for Airbnb and Short-Term Rental Business. Recently by Improving the Product - Increased Engagement by 42% , conversion rate by 74%, and acquired 2.5M new users.

As a product management leader with over eight years of experience in payments, e-commerce, Airbnb business, property management, I am a fan of technology and its application to drive business growth.My expertise lies in product management, agile coaching, portfolio management, and strategic planning.I have experience in increasing user engagement, optimizing technical processes and leading high-performance teams.

Key Highlights:

Director of Product Management: Enhanced user engagement by 16% and improved product value description by 14% through strategic market research and collaboration.

Senior Product Portfolio Manager: Managed a $1.2M project, leading to an $8M revenue projection and a 17% increase in Net Promoter Score. 
Risk assessment methods were applied, which reduced project disruptions by 24%.

Head of Product Strategy: Increased customer engagement by 42%, improved conversion rates by 74%, and acquired 2.5M new users—reduced marketing expenses by 28% by addressing critical pain points.

Skills and Expertise:

Product Management/Product Owner: Agile Frameworks, Scrum, Kanban, SAFe
Technical Proficiency: Jira, Asana, Hubspot, Salesforce
Industry Expertise: Fintech, E-commerce, Property Management, Vacation Rentals
Certifications: PMI-ACP, PMI-PMP, CSM, CSPO

Professional Experience:

Nine years in product management, agile transformation, and strategic planning
I have experience in leading cross-functional teams to deliver high performance products.
Skilled in negotiating and managing key partnerships and stakeholders

Interests:

The God's Flow State, Coffee, Stand-up comedy, Kite surfing, Skiing, Music, martial arts (2 black belts), Reading, and Hiking.

Technology Stack:

Jira, Jira Service Desk, Hubspot, Asana, Zoho Projects, Microsoft Project, Basecamp, ClickUp, Todoist, PipelineCRM, Freedcamp, Hive, Monday, Trello, Time tracker, Pivotal Tracker, Slack,Excel, Powerpoint, MS Sharepoint, MS Visio, MS Project, MS Access, Prezzi, Numbers, Pages, Photoshop, Lightroom, Planview, Linux, FreeBSD, Quality Center, ZohoCRM, ZenDesk, Zoho Desk, Fresh Desk, Vivantio Help Desk, FreshService, Salesforce Service Cloud, Hootsuite, WordPress, HTML, CSS, OBS, Mindmaps, Focus Matrix, Dropbox Paper, Skitch, Insightly CRM, Payment Gates (Visa, Mastercard, AMEX, Square, Braintree, Stripe, Paypal, Authorize.net, 2checkout, Payoneer, Bitpay, Shopify Payments), Google Analytics, Google Search Tool, Google Ads, Microsoft Ads, MCP, Rentals United, Avirato, Expedia, Booking.com, Airbnb, VRBO, PMS, Glovebox, Coterie, Risk Advisor, AWS, Crowe CRM, Salesforc

Lead Product Manager / Product Owner / Consultant

•     Improved a Product using a customer journey map, understanding and prioritizing the most critical pain points in the most profitable segment. Provided clear concept and design strategy. Collaborated with Dev and UX teams. Increased customer engagement by 226%, Improved conversion rate by 74%, and acquired 2.5M, new users.

•     Planned and facilitated an extraordinary spike for (AI) Artificial Intelligence tools and prompts. Fixed and resolved seven major issues when team members just felt stuck. 

•     Raised team confidence after the last check-in. Positive emotions and gratitude are on our happiness radar. The current sprint is 100% happiness VS 78% at the previous sprint. 

•     Organized the most efficient communication with stakeholders and implemented advanced product backlog refinement, reducing the backlog by 16%.

•    Stepped forward with special coaching from our Unique Coach and very advanced Scum Master. Differentiated workflow steps, business rule variations, variations in data, and interface variations, polished and deepened INVEST criteria. Dramatically improved the slicing of our vertical stories. Delivered value ~20% faster with the smallest increments to our customers. 

•   Implemented automated test script, additional smoke test after the build is released to QA, and code review by peers. Armed new Definition of Done (DOD) for our dev team. Changed Sprint Planning Agenda. Raised team confidence level in delivering the sprint goals to 94%. 

•    Implemented automated test script and code review by peers. Armed new Definition of Done (DOD) for our dev team. 

•     Collected the data via Web-tracking and customer interviews,  tested and validated assumptions with the development team. Provided much precise anatomy of personas. Redesigned current marketing campaign reducing waist by 28%

Spikes:
Sustainable and environmentally conscious business practices
Enterprise Agile: Changing your culture

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Amit Ghosh

Mark V. Smetanin

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