Cyclotron, Inc. 

Change Leadership Specialist

Accolade, Inc.

● Coordinated across multiple teams to create multi-channel campaigns to engage and align employees
around Accolades’ strategic objectives and mission, such as Open Enrollment for Accolade Employees
● Crafted and delivered weekly award nominated In Case You Missed It internal communications newsletter to
keep all employees informed of company events and announcements; achieved open rates of 50%+ and click
rates of 20%+
● Developed and coordinated a revised Town Hall campaign approach; increased employee attendance rate
for Town Halls from 55% to 74%. 
● Managed the company’s intranet, ensuring that it is up to date and relevant for all employee segments

Senior Communications Specialist

Leafly

● Strategically developed editorial calendars and content for social media channels and assisted with creation
of messaging for new brand initiatives
● Created internal communications content to ensure new office procedures and updates were effectively
communicated with employees
● Assisted with Public Relations campaigns focused on building awareness, researched key industry
developments, and tracked media coverage of the Leafly brand, products, and initiatives
● Developed and implemented administrative and facility procedures, facilitated onboarding processes, and actively cultivated a cooperative and inclusive work environment

Communications Manager - Public Relations + Social Media

Office Manager

hyve llc

•	Managed and coordinated events and retreats for nonprofit consulting firm supporting dozens of organizations and individuals; co-led program/retreat design process including meeting coordination and logistics, post-event meeting follow-up, and support with clients 
•	Master problem-solver successfully navigating logistical and planning challenges; strong at identifying opportunities to better coordinate and streamline the many moving parts of client work  
•	Helped lead the implementation of projects for nonprofit clients including fleshing out communication plans and developing project action plans

Communications and Operations Specialist

ProFysio Physical Therapy

•	Responsible for developing and implementing a successful marketing and patient engagement program requiring a social media strategy, patient engagement, and community event approach. 
•	Redesigned and implemented quarterly patient newsletter delivered to hundreds of clients into a content-rich, high quality publication 
•	Designed and coordinated a series of community events and sponsorships including registration, supply and personnel planning, and preparation of program materials

Marketing and Administrative Assistant

Resource Center of Somerset

•	Provided crisis intervention support, case management, advocacy, and educational programming to survivors of domestic violence.
•	Completed extensive training program and delivered trauma-informed best practices, cultural sensitivity, and knowledge of interpersonal violence to support and empower survivors
•	Supported community education, outreach events, and fundraising activities

Residential Case Manager/Advocate

Temple University

Student Office Assistant

My views are my own. 

I believe in honest, compassionate communication and building authentic relationships to help and support others. I approach my work and life through my commitment to equality and equity. If you'd like to chat, please email a.n.mitnick@gmail.com. I'm looking forward to connecting with you!

Amanda Mitnick

Innova Solutions

As a Vulnerability Analyst with Innova Solutions my role is to support the strategic objectives of the enterprise Vulnerability Management program. 	

Experience in enterprise risk management with strong understanding of threat, vulnerability, probability, and impact

Performed vulnerability analysis utilizing Rapid7, BigFix, & ServiceNow security suites while compiling data into actionable metrics. 

Analyze, identify, and provide vulnerability remediation for Windows 10 and Windows Servers based on vulnerability reports.

Reporting remediation of vulnerabilities by coordinating agreed-upon action plans and timelines with responsible technology partners and support teams.

Experience working with external teams to deliver and track solutions in relation to open vulnerabilities on corporate systems.

Vulnerability Analyst

Allyon, Inc.

Responsible for working directly with 700+ customers to maintain optimum functionality and availability of their computers, via troubleshoot and repair, installing software, teaching clients about their machines to prevent user errors. Responsible for administering and adding new accounts and objects within Active Directory.

PC Technician 

Vectrus

Provided immediate response to all customers who come to the Service Desk. Person to person
interaction involves troubleshooting, information exchange, & help with ticket submission & issues.
Provided telephone customer support for incoming & follow up calls used for initial troubleshooting.
Provided direct desktop customer support at the user’s location when needed.
Troubleshot Microsoft OS issues on Windows 10 along with setup & Microsoft Office Suites.
Create logon & email accounts using Microsoft Exchange Server & User Manager.
Tracked & documented work performed to allow accurate reporting of all Service Desk activities.
Installed, configured, & maintained McAfee security software on military computer systems.

Service Desk Administrator

Chevron Phillips Chemical Company

Provided support for ~350 desktop & laptop computers.
Performed workstation imaging, installation of desktop hardware, software, & peripherals.
Troubleshot & resolved user issues relating to operating system (Windows XP, Windows 7, Windows
10), network connectivity, TCP/IP configuration, upgrades, MS Office products, etc.
Utilized BMC Remedy Ticketing system to manage incident & service request life cycles.
Coordinated the Windows 7 & 10 Enterprise migration projects for site.
Maintained user, group, & computer accounts with Active Directory.
Worked with the security team to remediate any/all vulnerabilities on end-user devices.

Desktop Support Analyst

Phillips 66

U.S. Cellular

Repaired all makes/models of mobile devices.
Worked with customers to resolve device & network issues.
Monitored customer issues in Remedy Ticketing System.
Managed replacement parts inventory.

Service Technician

Diversified System Resources

Guided customers through installation/updating of software/hardware for internet service
Troubleshot network/internet issues with customers by phone or email.
Collaborated with other IT departments & staff to resolve complex issues

Technical Support Analyst

Motivated and enthusiastic Security Engineer. Detail-oriented, professional attitude, self motivated and a team player. Works well independently as well as part of a team to accomplish company goals in timely manner. Enjoys challenges and has a reputation for integrity, dedication, flexibility, perseverance, and a focus on results.

Looking for remote opportunities as a Cybersecurity Analyst, Threat Analyst, or SOC Analyst

#open

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Amanda Mitnick

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