We digitized the "Evidence Manual" | Single Father | Philanthropist | #5amclub

Shortening the path from purchase to profit, enabling sharper buying decisions, faster recon, and lasting customer relationships.

Rapid Recon improves visibility, accountability, and communication across your dealership.

Andrew Azizi

Orenda Psychiatry

Patient Support Specialist

Change3 - Grow Happily

Improve documentation and workflow by 80% by preparing and submitting several dispo reports daily.
● Prepare and deploy Build and Core Lead Notices from the LMS Software to the assigned representative for prompt resolution.
● Creates about 4 sample notices for new events to be forwarded to the appropriate department for approval per request.
● Updates the firmographics software as required and promptly escalates pending leads to the appropriate department.

Virtual Assistant and Admin

Goldstar Vaults

● Coordinates a team of remote workers to ensure work productivity. 
● Provides administrative assistance such as writing and editing emails, drafting memos, and preparing communications on the CEO’s behalf. 
● Provides communication systems by identifying needs; evaluating options; maintaining requests among the staff. 
● Set up and improve the Ecommerce stores while ensuring quality product upload and data entry. 
● Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.
● Promptly responds to all order placement, tracking, and fulfillment.
● Resolves all customers' complaints according to the organizational standard.

E-Commerce Dropshipping Virtual Executive Assistant/ Customer Support

J & J Physical Therapy

● Contacted about 200 Health Insurance companies to get authorization for care, and pre-certification, updated and uploaded necessary
information to the clinic’s Web Portal.
● Professionally responded to incoming and outgoing calls from over 400 existing patients and prospective patients.
● Increased patient retention rate by 80% by promptly resolving all patients' complaints within the organizational service level agreement (SLA).
● Increased new patient onboarding by 40% through the use of a pre-existing script to provide information about available services, therapy
sessions, and features of other services.

Patient Relations/ Customer Service Representative

The Consultant's Practice

● Related directly with patients and proffered solutions to their challenges. 
● Responded promptly to inquiries for in-patients and visa medical clients. 
● Managed a team of 5 five professionals to achieve optimum output. 
● Set up new patient accounts and prepared medical bills. 
● Organized workflow to book appointments for consultations with specialists. 
● Escalated requests and calls to designated units for prompt resolution. 
● Communicated and coordinated with the internal departments. 
● Provided information on and attended to American, Canadian, and Malaysian Immigrant Visa Applicants for medical tests.
● Followed up on HMO billings, tariffs, and benefits for transparent dealings with patients.
 ● Liaised with travel and tour agencies for travel bookings and reservati ons for clients.

Customer Care/E-Medicals Personnel

Customer Service Specialist || Executive Assistant || Ecommerce Specialist.

I am a bundle of talents and this has helped my versatility in different positions. 😊

I am a proficient, enthusiastic, self-starter with excellent Customer Service and Virtual Assistant skills honed from over six years of experience. 

I have hands-on knowledge of virtual CRM tool usage and undertook further studies to polish my deliverables to meet the required KPIs.

I have worked with FMCG, Healthcare, Communications, Recruitment and Outsourcing, and e-commerce  companies in different capacities, but my first love will always be Customer Service,. 

It keeps me stimulated by the constant emerging trends, which I use to update myself to remain relevant for service.

Furthermore, I am an expert in:
⭐ Excellent Persuasive Skills
⭐ Appointments Scheduling
⭐ Effective Customer Service and Relationship
⭐ Cold Calling
⭐ Data Entry with coding expertise
⭐ Problem and Conflict Resolution
⭐ Time Management
⭐ Microsoft and Google Suite Applications Proficiency
⭐ Proofreading & Editing
⭐ E-commerce product research, listing, store setup & optimization.
⭐ Customer Support (solving the most complex customers' complaints within the organizational service level agreement)
⭐ Helping Executives to optimize their work productivity. 

You can go on a well-deserved vacation while I handle all your administrative duties. 😊

I am flexible and constantly upskilling which is why I subject myself to routine SWOT analysis because I take pride in hard work for good standing for long-term professional relationships with my clients.

When I am not working, I can be found volunteering to help humanity in my society, contributing to meaningful discussions across the globe, cooking and baking my favorite meals and snacks, listening to eBooks, music, playing games, or watching cop and medical tv shows. 😊

You should have me on your team; I am ready to be a valuable addition to the progress of your organization.

You can reach out to me at; fabmemsy@gmail.com or via LinkedIn messenger for further interaction about your project(s).

taplio

The Battle

Andrew Azizi

Memsy Esiet

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