BeMobile, Inc

Inbound and Outbound communication for 14 locations remotely. SDR/BDR working environment.

Behive Specialist

•	Coach students on their drumming skills, in person and virtual 
•	Teach drum lessons to a wide variety of students, ranging from ages of 6 to 21, which included setting individual competency goals for each student based on previous level of experience 
•	Developed lesson plans based on student needs

Drum Instructor

Formstack

Sales Development Representative

Verizon The digital Store

•	Assist at various stores in Central Illinois to drive sales 
•	Coach new hires to help achieve sales goals
•	Train new hires on customer interactions, transaction procedures and daily administrative duties
•	Key Holder for all 9 locations
•	Teach cellular and technical education courses explaining complex technical functions in simple terms to a diverse range of customers
•	Drive individual sales through a high level of focused activity

Senior Sales Leader

•	Drive individual sales of Cell Phone, Tablets and Software
•	Consistently surpassed target sales goals 
•	Utilized house calls to drive additional business based on customer needs
•	Utilized networking opportunities outside of the workplace to drive incremental sale

Sales Representative

•	Managed other instructors schedules (6)
•	Managed Monday.com, the CRM platform 
•	Taught drum lessons to a wide variety of students, ranging from ages of 6 to 21, which included setting individual competency goals for each student based on previous level of experience 
•	Made calls to clients

Music Mentors Online

•	Cellular and technical education class
•	Microsoft Office
•	Software and hardware maintenance 
•	Intermediate Spanish speaker

Andrew Buchanan

Citi

Directed high-impact initiatives that transformed operations across multiple marketing-specific business units, combining strategic project management with leadership to drive organizational excellence in a dynamic, fast-paced environment, enabling leaders to focus on key priorities.

•	Digital Transformation Oversight: Optimized marketing oversight by enhancing dashboards and escalation processes for Citi’s digital transformation projects, increasing leadership visibility and reporting accuracy by 25%, while improving real-time tracking and issue resolution.

•	Marketing Success Optimization: Increased marketing project success rates by 20% by implementing effective risk management strategies and streamlining reporting processes, enabling faster, data-driven decision-making for key transformation initiatives.

•	Equity Initiative Optimization: Streamlined project tracking and management processes for Financial Inclusion & Equity financial projects, achieving a 15% increase in process throughput within 60 days.

SVP, Project Management

McKesson

Directed end-to-end implementation of high-impact drug assistance programs within a leading pharmaceutical distribution company, ensuring seamless execution and alignment with organizational goals. Leveraged strategic relationships with C-Suite executives and stakeholders to drive operational success and deliver patient-centric solutions.

•	Program Leadership Excellence: Directed 3–6 significant programs annually with a 95% on-time completion rate, enhancing program efficiency by 30%. Delivered 100% on-time launches for multi-stakeholder patient free drug programs, achieving a 97% client satisfaction rate and strengthening client trust and program efficacy.

•	Operational Efficiency Enhancement for Patient Assistance Programs: Increased operational efficiency by 30% in delivering patient assistance programs through cross-functional collaboration across operations, clinical, logistics, and learning and development teams. Implemented standardized workflows and process improvements to ensure seamless program execution and improved patient outcomes.

•	Championing Inclusive Culture: Championed the Multicultural Feast initiative to drive inclusivity and collaboration, achieving 95% participation and fostering workplace cohesion. Increased employee engagement scores by 25%, reinforcing a culture of collaboration.

Implementation Project Manager

Designed and implemented leadership programs to cultivate high-potential talent and empower senior leaders to drive strategic outcomes within a global healthcare distribution company. Spearheaded initiatives to build leadership pipelines, align talent strategies with organizational goals, and ensure seamless program execution across business units.

•	Women in Leadership Program Execution: Managed vendor relationships, logistics, and travel schedules, ensuring the program launched on time and within budget. Achieved a 97% satisfaction rate and 90% participation rate from participants through meticulous planning and execution.

•	Developed Replicable Program Framework: Created a comprehensive implementation plan detailing the hosting, planning, and design process for leadership programs, providing a scalable and replicable model for future initiatives to ensure consistent execution and impact.

Leadership Development Project Manager

International Capital & Management Company

Led the design and execution of comprehensive training and employee engagement programs to enhance organizational performance, compliance, and workforce development for ICMC’s strategic partner the Cancer Treatment Centers of America (CTCA).

•	Training Program Standardization: Developed and implemented a standardized annual required training program across five hospital sites, increasing client satisfaction rates from 45% to 98% through consistent processes and streamlined execution.

•	Employee Engagement Enhancement: Addressed organizational needs identified through employee satisfaction scores by designing and implementing a $500K rewards and recognition program. Boosted employee engagement by 25%, achieved 70% participation, and earned leadership accolades for fostering a culture of appreciation and excellence.

•	Operational Efficiency Improvement: Improved operational efficiency by 35% by creating a standardized annual required training program and delivering scalable, hospital-specific training solutions. Fostered a culture of accountability by ensuring consistent implementation across sites, streamlining processes, and enhancing compliance.

Learning and Development Project Manager

OSF Saint Francis Medical Center

Project Manager

I’ve built a career on one guiding principle: turning complex challenges into scalable, actionable solutions that deliver measurable impact. As a Visionary Chief of Staff and Transformational Project & Program Management Leader, I’ve consistently brought clarity, innovation, and strategic focus to high-growth organizations and fast-paced environments.

From supporting $24M digital marketing transformation projects at Citi to designing McKesson’s Women in Leadership program, I’ve earned a reputation for aligning strategy with execution, optimizing processes, and fostering collaboration among diverse stakeholders. My work has driven outcomes like a 25% boost in productivity and 98% program satisfaction rates, all while empowering teams to excel.

My story is one of transformation—whether revamping operational efficiency at ICMC, creating patient-focused programs at McKesson, or leading large-scale marketing initiatives at Citi. I have a proven track record of delivering solutions that drive growth, innovation, and inclusivity.

What sets me apart is my people-first approach, which extends beyond just leadership development and operational excellence. As a mental health advocate, I understand the importance of building resilient teams and creating supportive environments where individuals thrive. Empowering people—whether through well-being initiatives, streamlined processes, or fostering an inclusive culture—creates the foundation for sustainable success. It’s not just about managing projects; it’s about inspiring teams to reach new heights and ensuring that every initiative leaves a lasting, positive impact.

I’m ready to partner with organizations seeking to drive change, streamline operations, and achieve bold, transformative goals. Together, let’s build high-performing teams, deliver impactful solutions, and turn ambitious visions into reality.

taplio

The Battle

Andrew Buchanan

Alicia Garner, MBA, PSM, PSPO, ITIL, COBIT, LSSGB

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