FlyTech

Head of Legal Tech Revenue Consulting

Vice Software, LLC

Fractional CRO

Avalon Wellness & Recovery Center

Fractional CMO

Luminary Solutions

Partner

Legal Karma

Legal Karma was named top 5 most innovative legal technology companies by the ABA TECHSHOW, voted on by thousands of investors, legal professionals, and techies. Legal Karma began with the intention of democratizing the law for under-served communities. Legal Karma is working with dozens of law firms to help them improve their client experience and increase revenue through productized services.

Strategic Sales Advisor

The Socratic Experience

Marketing & Demand Generation Consultant

CIENCE

●	Owned all aspects go to market focused sales development campaign launches for new clients including ICP creation, strategic sales research, campaign design, SDR call scripting, LinkedIn social selling strategy, and landing page & PPC ad campaigns.

●	Managed a team of 60 including SDR Team Leads, SDR Callers, Email Messaging Specialists, Web landing page and ad designers, and Email Copywriters.

●	Implemented a new client journey and campaign launch process which resulted in a 38% decrease pilot program client churn in the first 90 days.  

●	Provided strategic sales consulting to customer executives focused on optimizing their outbound communications for prospect market fit.

Director - Sales Development Strategy

Council Vision

●	Created a LinkedIn focused social selling campaign strategy which has aided in advancing sales opportunities and opened new analyst & sourcing advisor relationships within ISG, Avasant, and HFS.

●	Developed a social media content calendar designed to build brand awareness with C-suite stakeholders and industry influencers while providing pipeline touchpoints for the sales team.

●	Planned, scripted, recorded, and edited a series of video podcasts for LinkedIn, designed to create social engagement around Analyst Relations and Advisor Relations services.

●	Built a topical authority SEO campaign using Blog posts focused on ROI centric Analyst Relations strategies.

●	Executed a full Hubspot implementation including sales and marketing workflows, lead scoring, and deal tracking

●	Built a database of 391 C suite contacts at 179 qualified prospect companies.

●	Wrote presentation decks, SOW’s, and invoices for the analyst relations consulting service.

Head of Marketing Communications & Demand Generation 

GasPedal

●	Created and maintained a calendar of webinar events along with corresponding email marketing campaigns from Q4 2019 to Q3 2020 which increased SDR meetings by 41% (27.8 to 39.4 per month).

●	Rebuilt the SDR and Sales Research teams creating two 5 member teams which worked together using a highly targeted account-based outreach strategy.

●	Reduced average new SDR ramp time by 50% (from 3 months to 1.5 months) and increased the average number of booked meetings during ramp from 7 to 25.

●	Wrote and deployed cold email sequences in Outreach.io which achieved an average 22% open rate and 11% reply rate, which increased meetings by 17% (23 to 27.8 per month).

Sales Development Manager

SocialMedia.org

●	As an individual contributor I generated 963 sales meetings with VP and C suite executives at F1000 brands and major hospital systems while maintaining a 92.5% meeting hold rate.

●	Qualified sales opportunities I generated resulted in a 13% close rate (116 closed won deals) against the SDR team’s average of 9% close rate. 

●	Personally closed deals with Workday, Xerox, Sam's Club, and InterContinental Hotels via email alone.

●	Helped the sales team close sales opportunities with social media executives at:
Duke University Health System, Memorial Hospital of Gulfport, Methodist Health System, Nationwide Children's Hospital Nemours Children's Health System, Seattle Children's, and UCSF Health.

Senior Community Builder

B2B sales has gotten a lot harder.  Sure ... there are more tools, agencies, gurus, and tactics than ever.
But there's also a lot less clarity about what works, and a lot more barriers to entering the market.
I can help with that.

Andrew Epps

IYKYK | Consulting

Co-Founder

Help teams develop product / analytics solutions.
Fractional Project and Product Management.
CS Process development and management.
COE services and delivery.
Complex assessments, dashboards and visualization.
Maturity models, 360s, process flows and other consulting.

Freelance Consultant

Pointer

Management Consultant

9Lenses

Multirole
1. Project Management
2. CS
3. COE
4. Product

Keeping customers happy.

Senior Customer Experience Manager

COE, Services and Delivery.
•	Managed Projects, Communication, Service & Delivery in a COE role with companies like Accenture, DXC, GE, Deloitte etc.
•	Worked with client teams across the globe, and time zones, from Australia, ME and Europe, to North America. Ensured projects were successfully supported/deployed/handed over. 
•	Kept client projects managed and updated within the 9Lenses platform.
•	Handled support systems/ticketing management and was responsible for delegating and resolving issues.
•	Communicated with team members and ensured smooth functionality/handovers of projects.

Client Support Manager

•	Consulted and trained admin clients and shared best practices.
•	Helped resolve technical and non-technical issues.
•	Experience with the Freshdesk ticketing system.
•	Created knowledgebase articles and FAQ content for clients within the system.

Customer Success Specialist

JavaPipe LLC

•	Project management: Ensured daily to-dos were delivered, implemented new systems and transitioned   data to modern systems. Managed tasks and time assignments for teams.
•	Support Management: Managed web support systems like WHMCS, ensured clients were responded to in a timely manner, and their issues resolved as part of the support team.
•	Administration: Supported CEO with day to day finance management, client discounts and any management activities that required leadership attention.

Project Manager

Vevento Innovations

•	Project management: Implemented technical and end-user solutions within the company.
•	Managed and delivered 3 projects that were as diverse as a mini social-media platform, a natural medicine platform that was deployed in Israel, and a fashion prototyping and user experience app.

TheNewsMarket

Design Specialist

Startup Growth | Generative AI | Process | CS/X | Strategy 🏴‍☠️

I am a consultant in the SaaS space. I advise startups with my cross-functional skill-sets.

My experience across the Project Management, Product, CX and Process domains helps with growth, product, management and processes.

I've worked with B2B Enterprise, SMBs and consulting firms to deliver large scale and complex CX surveys, Enterprise client feedback, Assessments, 360's, Sentiment Analysis and other Analytics dashboards.

My experience includes building processes, client outreach and support, project planning & execution, product demos and marketing, and design feedback.

I coach and mentor newcomers to the SaaS industry and help them find their way in a sea of jargon and companies. This includes industry advise, resume building advise and mentorship.

I've also had design, photography and multimedia experience and this helps me talk to people across industries and understand their pain points.

Please feel free to reach out and connect!

taplio

The Battle

Andrew Epps

Aamir Kadri

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