Natter

Vice President Operations

Remarkable AI

Board Advisor

We're on a mission to solve customer experience. More than 1,300 brands (e.g., MARS, Unilever, Victoria's Secret) use Remarkable AI to grow with automated 1:1 messages that make shoppers feel known. Our platform connects with your existing tech stack to generate and deliver personalized messages across email, social, and SMS. 

You're one click away from being remarkable. Sign up at beremarkable.ai

Co-Founder

McKinsey & Company

Management Consultant to executive leadership of global corporations, organizations, and the public sector across North America, Europe, and Sub-Saharan Africa - focusing on improving operations across various sectors. Major engagements include:

• Led revamp of the customer experience operating model for a major financial services provider with operations in 30+ countries across the world. Key achievements include optimizing its call center operations, enhancing branch customer service tools, and increasing online self-selection options. Efforts contributed to a 10% increase in global Net Promoter Score (NPS) and 15% increase in annual revenue 
• Led the $100+ million outsourcing deal of a multinational mobile telecommunications company; built deal model and P&L sensitivity analysis of country’s handset business; advised CFO on commercial negotiation strategy
• Spearheaded a successful rollout of a multinational bank’s new integrated performance management program; efforts impacted over 15,000 employees across 25+ countries and contributed to $130M in incremental net profit 
• Managed the operational turnaround of one of Africa’s largest tax revenue agencies that led to $550 million above its year-over-year non-oil revenue target; Designed and launched digital filing and tax audit processes across 90 offices in the country, enhanced data analytics, and trained 1,850 staff 
• Conducted three private equity due diligences on targets in the power and consumer goods sectors; built financial valuations involving operations/demand trends across multiple countries; led on-site operations assessments
• Led the M&A strategy for a major insurance player; streamlined the firm’s operations across six countries by developing the operating model for its core business units and corporate center

Management Consultant | Engagement Manager

Soccer Sisters United, Inc.

• Created non-profit for the academic and athletic support of over 100 minority girls, ages 5-16.  Located in the Wilson Park Housing Projects of South Philadelphia 
• Managed the program’s overall business affairs and annual overall budget of $30,000
• Program outreach led to over $250,000 in grants/scholarships for private school tuition, equipment, league fees, and training

The Vanguard Group

• Was the youngest at the company. Led a cross-functional initiative focused on Vanguard's institutional sales and customer experience strategy, impacting 1,600 institutional clients with $251 billion in assets. Areas covered include client intelligence and participant investing behavior, investor education design, and competitive analysis

Chief of Staff

• Managed team of 9 associates and analysts tasked with the daily analysis of approximately 7,000 global equity securities and derivative products that cover over 50 Vanguard Equity Funds

Supervisor - Securities, Data and Pricing Group (Equities)

Analyst (Acceleration into Management Program)

Citi Corporate and Investment Banking

• Formulated valuation reports for international industrial and consumer firms like Del Monte, Liz Claiborne, and Caterpillar with fixed income offerings up to $1 billion. Reporting consisted of analyses of interest rate swaps, competitive landscape, and credit derivative instruments
• Compiled data analysis for Cargill’s successful ¥35 billion offering, which included a fixed income profile, foreign-exchange currency performance, and new debt issuance

Summer Analyst

15+ years of experience in Operations, Strategy, Digital Transformation, and Investments. Leveraging technology (e.g., AI) and people management, I drive business growth and operational excellence for startups and large organizations (VC and PE-backed). 

I've had the privilege of living and working across North America, Europe, and Sub-Saharan Africa, having visited 64 countries across six continents. I enjoy collaborating with diverse teams to solve problems and deliver meaningful results.

Key attributes of mine include:

-> Delivery and implementation of change initiatives
-> Analytics and financial modeling (e.g., pricing, forecasts)
-> Go-To-Market implementation 
-> Corporate and Digital Strategy
-> Cross-functional team leadership

Andrew Olaleye

LivePerson

Global Head of Sales Enablement, Sr. Director 

Brightcove

Global Head of Enablement, GTM

Genesys

Sr Director, Global Revenue Enablement

DataRobot

Ensured AI Success Managers were effective through enablement resources and opportunities

Director, Global Customer Success Enablement

Liberty Mutual Insurance

Created and managed the Marketing Academy, a theme based professional development program and the Generalist Rotation Program, a blended learning program focused on cross skilling and up- skilling the USCM Marketing Organization

Director,  Marketing Learning and Development

Fullbridge

Managed the coaching life cycle, including recruitment, staffing, professional development and performance management

Part mentor and part manager, Fullbridge Coaches ensure that participants leave the program with the real-world experience they need to land, and excel in, their dream job. The coaches consist of successful business practitioners with degrees from top business schools and deep experience in professions such as management consulting, investment banking, and entrepreneurship.

Executive Director, Coaching (Global Programs)

Abbott Laboratories

Redefined the incentives program for sales and marketing professionals through employee engagement surveys and focus groups

HR Global Summer MBA intern

Google

Revamped the sales training curriculum to create a customizable, and scalable type of learning solution; helping customer service representatives hone their sales skills via web site forums, resource repositories and mentoring opportunities

Sales Operations & Training Specialist

Deloitte

Engineered the global competency tool kit for finance professionals, a blended learning program that utilizes coaching, software tools and learning initiatives to develop intercultural understanding and communications skills

Learning Program Manager, Financial Services

As a seasoned leader in global enablement, I have over 10 years of experience in driving customer success and revenue growth for technology companies. I hold an MBA from Tuck School of Business at Dartmouth and a MA in Industrial and Organizational Psychology from Columbia University.

I am passionate about creating and delivering effective training programs, coaching, and resources that empower our sellers to achieve their goals. I also leverage my expertise in psychology to understand customer needs and behaviors, and to design enablement strategies that maximize customer satisfaction and retention.

taplio

The Battle

Andrew Olaleye

Azi Fathi

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