Natter

Vice President Operations

Remarkable AI

Board Advisor

We're on a mission to solve customer experience. More than 1,300 brands (e.g., MARS, Unilever, Victoria's Secret) use Remarkable AI to grow with automated 1:1 messages that make shoppers feel known. Our platform connects with your existing tech stack to generate and deliver personalized messages across email, social, and SMS. 

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Co-Founder

McKinsey & Company

Management Consultant to executive leadership of global corporations, organizations, and the public sector across North America, Europe, and Sub-Saharan Africa - focusing on improving operations across various sectors. Major engagements include:

• Led revamp of the customer experience operating model for a major financial services provider with operations in 30+ countries across the world. Key achievements include optimizing its call center operations, enhancing branch customer service tools, and increasing online self-selection options. Efforts contributed to a 10% increase in global Net Promoter Score (NPS) and 15% increase in annual revenue 
• Led the $100+ million outsourcing deal of a multinational mobile telecommunications company; built deal model and P&L sensitivity analysis of country’s handset business; advised CFO on commercial negotiation strategy
• Spearheaded a successful rollout of a multinational bank’s new integrated performance management program; efforts impacted over 15,000 employees across 25+ countries and contributed to $130M in incremental net profit 
• Managed the operational turnaround of one of Africa’s largest tax revenue agencies that led to $550 million above its year-over-year non-oil revenue target; Designed and launched digital filing and tax audit processes across 90 offices in the country, enhanced data analytics, and trained 1,850 staff 
• Conducted three private equity due diligences on targets in the power and consumer goods sectors; built financial valuations involving operations/demand trends across multiple countries; led on-site operations assessments
• Led the M&A strategy for a major insurance player; streamlined the firm’s operations across six countries by developing the operating model for its core business units and corporate center

Management Consultant | Engagement Manager

Soccer Sisters United, Inc.

• Created non-profit for the academic and athletic support of over 100 minority girls, ages 5-16.  Located in the Wilson Park Housing Projects of South Philadelphia 
• Managed the program’s overall business affairs and annual overall budget of $30,000
• Program outreach led to over $250,000 in grants/scholarships for private school tuition, equipment, league fees, and training

The Vanguard Group

• Was the youngest at the company. Led a cross-functional initiative focused on Vanguard's institutional sales and customer experience strategy, impacting 1,600 institutional clients with $251 billion in assets. Areas covered include client intelligence and participant investing behavior, investor education design, and competitive analysis

Chief of Staff

• Managed team of 9 associates and analysts tasked with the daily analysis of approximately 7,000 global equity securities and derivative products that cover over 50 Vanguard Equity Funds

Supervisor - Securities, Data and Pricing Group (Equities)

Analyst (Acceleration into Management Program)

Citi Corporate and Investment Banking

• Formulated valuation reports for international industrial and consumer firms like Del Monte, Liz Claiborne, and Caterpillar with fixed income offerings up to $1 billion. Reporting consisted of analyses of interest rate swaps, competitive landscape, and credit derivative instruments
• Compiled data analysis for Cargill’s successful ¥35 billion offering, which included a fixed income profile, foreign-exchange currency performance, and new debt issuance

Summer Analyst

15+ years of experience in Operations, Strategy, Digital Transformation, and Investments. Leveraging technology (e.g., AI) and people management, I drive business growth and operational excellence for startups and large organizations (VC and PE-backed). 

I've had the privilege of living and working across North America, Europe, and Sub-Saharan Africa, having visited 64 countries across six continents. I enjoy collaborating with diverse teams to solve problems and deliver meaningful results.

Key attributes of mine include:

-> Delivery and implementation of change initiatives
-> Analytics and financial modeling (e.g., pricing, forecasts)
-> Go-To-Market implementation 
-> Corporate and Digital Strategy
-> Cross-functional team leadership

Andrew Olaleye

Central Oregon Intergovernmental Council

Transit Bus Technician

Bend Rock Gym

- Oversee the hiring, onboarding, training, and scheduling of 25+ front desk and setting staff.
- Develop and oversee the monthly  budget for each department.
- Regularly review and update Yelp/Google pages and Wordpress-based website.
- Create, implement and standardize SOP’s, training manuals, and employee handbooks. 
- Design and roll out promotional programs to  maintain average membership growth of 18 per month.
- 25% increase in Social Media account engagement over the past 30 days.

Director Of Operations

Ethika, Inc.

- Direct all operations of a 15-20 person team including scaling the team of agents with budget in mind.
- Design and carry out processes, SOP’s, training manuals, and employee handbooks.
- Report key metrics including CSAT, NPS, KPI’s to the Executive team on a weekly and monthly basis.
- Constant evaluation of processes and recommend opportunities for improvement.
- Work with 7 departments  in project development to maintain average monthly growth of 36% and decrease monthly chargebacks from 14% to 2%.

Director, Customer Support

BAGJUMP Action Sports

- Coordinate and manage an average of 6 projects per month. 
- Logistics planning, construction permitting submissions, time/plan supervision.
- Planning and coordination for 3 tradeshows annually. 
- Create and implement  post-sale PIP’s (Personalized Improvement Plan).
- Standardize all documents including sales contracts, operations manuals, installation checklists, and sales offer letters.
- Decreased freight costs from $2,200 per shipment to $1,400 by building relationships with 3PL companies.

Project Manager

I like to consider myself an extremely outgoing and persistent person. I am driven, high-spirited and willing to try new things. To me, being able to adapt to new ventures and create a large network of multi-faceted individuals is one of my strong suits. Some of my interests include backpacking, mountaineering, surfing, geocaching, and making friends. These interests allow me to be outside and maintain a very healthy lifestyle both physical, mental and psychological. I have been fortunate to gain experience in many fields including automotive, public and private entities, customer service, and project management; all of which have allowed me the ability to understand and relate with many people. I work very hard and love what I do. All I can see for my future is up and hope those around me move up along with me.

taplio

The Battle

Andrew Olaleye

Jeremy Wassenaar

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