Natter

Vice President Operations

Remarkable AI

Board Advisor

We're on a mission to solve customer experience. More than 1,300 brands (e.g., MARS, Unilever, Victoria's Secret) use Remarkable AI to grow with automated 1:1 messages that make shoppers feel known. Our platform connects with your existing tech stack to generate and deliver personalized messages across email, social, and SMS. 

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Co-Founder

McKinsey & Company

Management Consultant to executive leadership of global corporations, organizations, and the public sector across North America, Europe, and Sub-Saharan Africa - focusing on improving operations across various sectors. Major engagements include:

• Led revamp of the customer experience operating model for a major financial services provider with operations in 30+ countries across the world. Key achievements include optimizing its call center operations, enhancing branch customer service tools, and increasing online self-selection options. Efforts contributed to a 10% increase in global Net Promoter Score (NPS) and 15% increase in annual revenue 
• Led the $100+ million outsourcing deal of a multinational mobile telecommunications company; built deal model and P&L sensitivity analysis of country’s handset business; advised CFO on commercial negotiation strategy
• Spearheaded a successful rollout of a multinational bank’s new integrated performance management program; efforts impacted over 15,000 employees across 25+ countries and contributed to $130M in incremental net profit 
• Managed the operational turnaround of one of Africa’s largest tax revenue agencies that led to $550 million above its year-over-year non-oil revenue target; Designed and launched digital filing and tax audit processes across 90 offices in the country, enhanced data analytics, and trained 1,850 staff 
• Conducted three private equity due diligences on targets in the power and consumer goods sectors; built financial valuations involving operations/demand trends across multiple countries; led on-site operations assessments
• Led the M&A strategy for a major insurance player; streamlined the firm’s operations across six countries by developing the operating model for its core business units and corporate center

Management Consultant | Engagement Manager

Soccer Sisters United, Inc.

• Created non-profit for the academic and athletic support of over 100 minority girls, ages 5-16.  Located in the Wilson Park Housing Projects of South Philadelphia 
• Managed the program’s overall business affairs and annual overall budget of $30,000
• Program outreach led to over $250,000 in grants/scholarships for private school tuition, equipment, league fees, and training

The Vanguard Group

• Was the youngest at the company. Led a cross-functional initiative focused on Vanguard's institutional sales and customer experience strategy, impacting 1,600 institutional clients with $251 billion in assets. Areas covered include client intelligence and participant investing behavior, investor education design, and competitive analysis

Chief of Staff

• Managed team of 9 associates and analysts tasked with the daily analysis of approximately 7,000 global equity securities and derivative products that cover over 50 Vanguard Equity Funds

Supervisor - Securities, Data and Pricing Group (Equities)

Analyst (Acceleration into Management Program)

Citi Corporate and Investment Banking

• Formulated valuation reports for international industrial and consumer firms like Del Monte, Liz Claiborne, and Caterpillar with fixed income offerings up to $1 billion. Reporting consisted of analyses of interest rate swaps, competitive landscape, and credit derivative instruments
• Compiled data analysis for Cargill’s successful ¥35 billion offering, which included a fixed income profile, foreign-exchange currency performance, and new debt issuance

Summer Analyst

15+ years of experience in Operations, Strategy, Digital Transformation, and Investments. Leveraging technology (e.g., AI) and people management, I drive business growth and operational excellence for startups and large organizations (VC and PE-backed). 

I've had the privilege of living and working across North America, Europe, and Sub-Saharan Africa, having visited 64 countries across six continents. I enjoy collaborating with diverse teams to solve problems and deliver meaningful results.

Key attributes of mine include:

-> Delivery and implementation of change initiatives
-> Analytics and financial modeling (e.g., pricing, forecasts)
-> Go-To-Market implementation 
-> Corporate and Digital Strategy
-> Cross-functional team leadership

Andrew Olaleye

Deloitte

Principal

I advise business leaders of social platforms, information services, and entertainment companies in shaping new markets, growth platforms, and transformation programs in the context of changing customer, technological, and market trends. 

Key areas of focus include: strategy (growth, scenario planning, market assessment, customer analysis and segmentation, competitive analysis, new business model innovation), operating model design and transformation (capability identification and assessment), technology strategy (connecting tech investments -- AI/ML, advanced analytics, cloud -- to value creation and capture, ecosystem and partnership strategy), change management (stakeholder management, executive management, capability building) 

I also lead Deloitte's Chief Strategy Officer Program where I equip CSOs and senior Strategy executives with the insights and tools to succeed in their role and the changing role of strategy.

Senior Manager, Monitor Deloitte (Strategy)

As a manager, Nick's responsibilities include: managing client engagements and teams, creating, reviewing and managing deliverable creation, designing and conducting client and executive-level workshops and presentations. Sample projects included:

• Led a cross-functional team in helping a chemical company evaluate and design its ~40 critical capabilities to support a company-wide business operating model transformation
• Led a sales transformation to help a manufacturing company shift to a customer-centric and segment-based selling model to improve their sales, implementation, and service functions
• Developed a segmentation and strategy for the small personal vehicle market to grow an existing product across new uses and help design and launch a new product 
• Led a team to model the changes in the personal vehicle market brought on by the rise of autonomous vehicles and trends in the shared economy to aid in decision-making
• Authored and published points of view on strategic issues facing the extended automotive industry (e.g., Future of Mobility)

Manager, Strategy 

Strategy consultant focused on customer marketing strategy, consumer and customer experience, strategic planning, business unit strategy, growth strategy, and strategic capabilities assessment and development.

Senior Consultant, Strategy & Operations

Served as Summer Associate on two client-facing assignments
* Pricing strategy project for major healthcare group purchasing organization: Conducted pricing strategy review for launch of a healthcare GPO's automated local B2B contracting platform
* Business process mapping project for major pharmaceutical company: Assessed pharmaceutical company's global clinical trial processes to enhance and align collaboration, communication, and efficiency among client and contracting partners

Summer Associate

Booz Allen Hamilton

Assumed increasing analytic, management, and leadership responsibilities to directly support firm leaders on long-term strategic initiatives and to assess global trends for U.S. intelligence community clients. 
* Selected by senior leadership to help restructure internal strategic advisory board and support $1.5B business unit in analyzing new business opportunities, competition, and internal strategic initiatives
* Initiated and designed unit-wide training program, enhancing firm operations and growth potential
* Managed teams to create staffing and pricing strategies for multiple competitive bids
* Organized and facilitated series of four 150-person intergovernmental strategy workshops
* Led hypothesis- and scenario-based analysis to assess threats to critical global infrastructure
* Devised innovative blog-mining strategies to identify and analyze emerging intelligence issues.

Associate

Binnacle Capital Services, LLC/TechFoundation, Inc.

Gathered and synthesized information to produce weekly reports on mission, vision, and values to aid CEO in making philanthriopic decisions.

Research Analyst

PBS NewsHour

Produced succinct reports for immediate nightly use by correspondents for political coverage at the Democratic and Republican National Conventions in Boston and New York, respectively.

Desk Assistant

United States Senate

Selected as a summer intern for Senator Mike DeWine's staff on the Senate Judiciary Committee. Produced briefings on immigration and judicial nominations.

Summer Intern

Experienced strategist, strategic advisor, and team leader, I help business leaders devise and refine their strategies, explore new business models, and build capabilities required to grow organically. A systems thinker and creative problem solver, I shape new markets and growth platforms by understanding how consumer behaviors and expectations, ecosystem dynamics (competitive landscape, disruption), and technology, data and AI come together to create new opportunities. I connect "big picture" issues to tangible steps organizations can take, bringing a flexible, open, and action-oriented approach to problem solving. My experiences and expertise combine a strong foundation in strategic methodologies (from strategy through execution) with deep experience navigating complex, multi-stakeholder environments. 

Over the course of my career, I have served companies from the technology, media, entertainment, consumer products, automotive, industrial, chemicals, and government/non-profit sectors in a variety of disciplines, including growth strategy, scenario planning, portfolio analysis, customer experience, commercial excellence, data and analytics, digital transformation, and capability building.

taplio

The Battle

Andrew Olaleye

Nick Jameson

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