Andrew Bolis

AI & Marketing Consultant 🚀 $190M in Attributed Revenue 📢 Former CMO 📈 I help companies leverage AI to optimize their marketing and sales.

⭐ Brand Partnerships & Influencer Marketing: I partner with companies to promote their products to my 464k followers across LinkedIn, X/Twitter & Email Newsletter. I've previously partnered with Notion, HubSpot, Upwork, ClickUp, Miro, Semrush, Instantly, Clay, Lemlist & Gamma.

💬 DM me "COLLAB" to learn more!

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⭐ AI & Marketing Consulting: 

I help companies leverage AI to optimize their marketing and sales. 

● Generate more qualified leads and sales opportunities
● Close more deals and shorten your sales cycle
● Grow your revenue while cutting costs

💬 DM me "AI" to learn more!

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⭐ My Career Highlights: 
● $210M in attributed revenue from marketing campaigns
● 15 yrs of marketing leadership experience (Mngr/Dir/CMO)
● Drove revenue growth from Series A to E stages at startups
● Built & led global teams of up to 20 people across NA & EU
● Managed global expansions (NA, EU, LATAM) & acquisitions
● Established product as a Leader in Gartner Magic Quadrant
● Focus: Demand Gen, Digital Mktg, Content Mktg, Sales Dev
● Verticals: SaaS, MarTech, EdTech, Supply Chain & Logistics

Fractional CMO, Marketing Consultant & AI Strategist

I help companies leverage AI to optimize their marketing and sales. 

● Generate more qualified leads and sales opportunities
● Close more deals and shorten your sales cycle
● Grow your revenue while cutting costs

💬 DM me “AI” to learn more!

Visit my website (at top of my profile) for free resources.

- - -

My previous consulting gigs and contract work:

💼 Fractional CMO & Head of Marketing at The Virtual Hub (July 2023 - September 2023)

The Virtual Hub provides virtual assistants and offshore staffing services for businesses. It's a 350-employee company that's bootstrapped and profitable. 

💼 Marketing Strategy & Growth Consultant at Upshift (March 2023 - May 2023) 

Upshift connects people with businesses in need of extra staff. Upshift is trusted by 1600+ businesses across 25+ cities for staffing hourly workers. 

Upshift customers: Compass Group, American Airlines Arena, InterContinental Hotels Group, Six Flags, Victoria's Secret, Cedar Fair, Delaware North, Hard Rock Hotel & Casino, Hyatt, Kroger.

💼 Fractional CMO / VP of Marketing at Packback (February 2023 - April 2023)

Packback is an EdTech company that uses AI to help educators implement high-quality teaching methods at scale. 

Packback customers: Michigan State University, Maricopa Community Colleges, University of Illinois Urbana-Champaign, SUNY - The State University of New York, Ivy Tech Community College, FSCJ - Florida State College at Jacksonville, HACC, UNT - University of North Texas, Minnesota State, Miami Dade College.

ChatGPT is negatively impacting how our brains work.

MIT revealed what it’s doing (plus a simple fix).

Most of us have felt it:

↳ You start relying on AI for daily work.
↳ Then try doing it alone, and it suddenly feels harder.

MIT’s Media Lab recently ran one of the first studies on how using AI affects our brains.

Over four months, researchers used brain scans to study three groups of people doing a writing task:

• One wrote completely on their own.
• One used Google Search.
• One used ChatGPT.

The results were eye-opening.

The study found that using AI can lead to:

1. Memory loss

➟ 83% of ChatGPT users couldn’t recall a single sentence they had written minutes earlier.
➟ Those who wrote without AI remembered normally.

2. Reduced Brain Power

➟ A 47% drop in brain connectivity was recorded in ChatGPT users.
➟ And the effect continued even after they stopped using AI.

3. Decreased Learning

➟ Mental effort, which drives learning, dropped by 33%.
➟ That’s the price we pay for finishing faster.

The good news:

↳ You don’t need to abandon AI completely.

The research showed that you can still have:

• Stronger memory
• Better brain activity
• Higher-quality work

All while using AI, if you use it intentionally.

Their recommendation ➟ Don’t start with AI.

Start with your own ideas first, then bring AI in later to refine, edit, or expand.

Use it as an assistant or editor, not a substitute for thinking.

Because this isn't the first time our brains have faced this challenge.

We’ve seen this pattern before:

▸ When we type instead of writing by hand.
▸ When we take photos instead of observing.
▸ When we follow GPS instead of navigating ourselves.

Every time we let a tool think for us too early, we weaken our own process.

The solution is simple ➟ be intentional.
↳ Use your brain to think, learn, and create. Then let AI help polish the result.

Here's what to remember: 

When you hand over your thinking too early, you're not just working faster. You're actually rewiring your brain.

👀 What’s one task you’ll never let AI take over? Share it below!

📌 Learn 30 free AI tools in 30 days: https://bit.ly/48woPL4  

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Influencer (700+ Brand Collabs) 🧠 AI & Marketing Consultant 📢 Former CMO 📩 DM for Influencer Partnerships ➡️ Follow for AI & business growth tips.

Microsoft is offering free AI courses with certificates.

No payment required. Upgrade your skills and career. 

Here are the top 9 free Microsoft courses to master AI: 

[ save 🔖 this post for later ]


1. Career Essentials in Generative AI

• Learn how generative AI works in practice
• Study ethics and responsible AI use
• See how AI is shaping careers today

Course: https://lnkd.in/gXAHuhFQ


2. Generative AI Productivity Skills

• Work faster using AI tools
• Learn to write effective prompts
• Use AI to analyze and organize data

Course: https://lnkd.in/g_aq_R2k


3. Artificial Intelligence for Beginners

• Follow a 12-week course on AI concepts
• Learn NLP, deep learning, and neural networks
• Practice with coding labs and exercises

Course: https://lnkd.in/gbyGV3Ni


4. Transform Your Business with Microsoft AI

• 4-part program for business leaders
• Plan, scale, and lead AI initiatives
• Apply responsible practices at every stage

Course: https://lnkd.in/gbzY-6GX


5. AI for Managers

• Apply generative AI to management work
• Use AI to support coaching and feedback
• Learn best practices for responsible AI use

Course: https://lnkd.in/gbgZmcGP


6. Using Azure OpenAI Service

• Understand Copilots, LLMs, and Bing Copilot
• Enhance AI output through prompt design
• Build skills with guided modules and articles

Course: https://lnkd.in/gY59A52m


7. Build Apps with Azure & Power Virtual Agents

• Create AI apps using Azure AI services
• Develop solutions with Azure OpenAI models
• Design chatbots with Microsoft Copilot Studio

Course: https://lnkd.in/g2QHn6Xa


8. Create Custom Machine Learning Models

• Build and train models with your own data
• Run ML solutions using Microsoft tools
• Learn through guided Microsoft resources

Course: https://lnkd.in/gdzut-iy


9. Adopting Copilot for Microsoft 365

• Learn Copilot’s key features
• Simplify communication & content creation
• Apply Microsoft’s responsible AI approach

Course: https://lnkd.in/gAjvhbiv


Upskill, get certified and advance your career!

📌 Get top 100 Free AI Courses from Google, Amazon, Microsoft & IBM: https://bit.ly/47H9hq6 

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Stop blaming ChatGPT for low-quality responses. 

Bad output results from poorly written prompts. 

Here are 9 prompt frameworks for expert-level results: 

[ remember to save 🔖 this post for later ]

1. R-A-C-E
➟ Role: Set the role ChatGPT should take (editor, coach, etc).
➟ Action: Describe the tasks/actions ChatGPT should perform.
➟ Context: Add key background details for clarity.
➟ Expectation: State what result or output you want.

2. R-I-S-E
➟ Role: Set the role or persona ChatGPT should act as. 
➟ Identify: Highlight the main issue or challenge.
➟ Steps: Outline the actions needed to reach the goal.
➟ Expectation: Describe what the final output should be.

3. S-T-A-R
➟ Situation: Describe the background or setting.
➟ Task: Explain the goal or challenge involved.
➟ Action: Share what steps were taken.
➟ Result: State the outcome of those actions.

4. S-O-A-P
➟ Subject: Describe the main subject or issue.
➟ Objective: State the purpose of the interaction.
➟ Action: Explain what steps will be taken.
➟ Plan: Present a solution or a plan.

5. C-L-E-A-R
➟ Context: Provide a brief background for the task.
➟ Learn: Clarify what needs to be learned or understood.
➟ Evaluate: Define how progress or results will be measured.
➟ Action: List the steps required to complete the task.
➟ Review: Recap the outcome or key takeaways.

6. P-A-S-T-O-R
➟ Problem: State the issue that needs solving.
➟ Amplify: Highlight why the issue matters.
➟ Story: Give a quick example or case.
➟ Transformation: Show the change the solution brings.
➟ Offer: Share the proposed solution.
➟ Response: Recommend the next action.

7. F-A-B
➟ Features: List the key features of the product or idea.
➟ Advantages: Explain what those features help you do.
➟ Benefits: Show how they create real value or results.

8. 5-W-1-H
➟ Who: Identify the people involved or affected.
➟ What: Define the main issue or challenge.
➟ When: Mention the relevant timeframe.
➟ Where: Point to the location or context.
➟ Why: Explain why it matters.
➟ How: Describe how to solve it.

9. G-R-O-W
➟ Goal: Set the goal you want to reach.
➟ Reality: Outline the current challenge or situation.
➟ Options: List possible actions or paths forward.
➟ Will: Identify next steps and commit to them.

Try a framework today to quickly improve your results.

📌 Get Advanced ChatGPT Guide (free): https://bit.ly/3StIB3z 

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Struggling to choose the right AI for each task?

Use this guide to pick the right AI tool in seconds.

[ 🔖 save this post for later ]

1. ChatGPT: 
↳ If your focus is content, whether it’s writing, editing, or summarizing, this model handles it all with ease, including casual back-and-forth replies.

2. Perplexity: 
↳ Useful when you need sourced answers, quick comparisons, detailed research, or market-level overviews, all in one place.

3. Grok:
↳ Best for tracking online trends, catching sarcasm and meme context, and reading live social chatter to see what’s trending now.

4. Gemini
↳ Inside your Google workflow, summarize docs, repair Sheet formulas, sort and label emails, and turn key points into clear, actionable tasks.

AI works when you pick the right tool at the right time.

Save this guide. Share it. Start with one use case.

📌 Get Advanced ChatGPT Guide (free): https://bit.ly/3StIB3z 

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AI skills will be crucial for years to come. 

Knowing how to use ChatGPT isn’t enough. 

Learn these AI skills to future-proof your career: 

(remember to 🔖 save this post for later) 

1. Prompt Engineering:
Write better instructions to help AI tools give you exactly what you need.

2. AI Workflow Automation:
Link different apps together to help you complete tasks automatically.

3. AI Agents:
Use AI systems that act like teammates to handle tasks together.

4. Retrieval Augmented Generation (RAG):
Link AI chatbots to your private files for more accurate answers.

5. Multimodal AI:
Use AI that understands pictures, sounds, and text all at once.

6. Fine-Tuning and AI Assistants:
Build custom AI models or assistants tailored to your needs.

7. Voice AI and Avatars:
Make realistic AI voices and avatars for videos and presentations.

8. AI Tool Stacking:
Use tools like Notion, Zapier, and ChatGPT together to work faster.

9. AI Video Content Generation:
Turn your ideas or blog posts into professional videos using AI.

10. SaaS Development:
Build small AI-powered apps using no-code tools.

11. LLM Management:
Keep track of how well your AI tools are working and their costs.

12. Stay Updated:
Follow top AI news sites to keep up with trends and new tools.

AI won’t replace you. 
But someone with AI skills might. 

📌 Learn 30 free AI tools in 30 days: https://bit.ly/48woPL4  

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Google is offering free AI training! 

(Get free certificates and upgrade your skills).

From prompt design to deep learning, everything is covered.

Here are the top 7 Google AI courses:


1️⃣ Introduction to Generative AI

→ Create Gen AI apps with Google Tools
→ Takes 45 minutes to complete
→ Get free badge certificates

Course: https://lnkd.in/gzqt7ehQ


2️⃣ Introduction to Large Language Models

→ Understand the fundamentals of LLMs
→ Explore real-world applications of LLMs
→ Improve AI responses with prompt tuning

Course: https://lnkd.in/gFWMHWiW


3️⃣ Introduction to Responsible AI

→ Learn responsible AI principles
→ Understand its importance in technology
→ Explore Google’s approach to AI ethics

Course: https://lnkd.in/g5-VJgkT


4️⃣ Introduction to Image Generation

→ Master the core concepts of diffusion models
→ Learn how AI generates realistic images
→ Explore text-to-image generation techniques

Course: https://lnkd.in/gk2cPVFA


5️⃣ Encoder-Decoder Architecture

→ Learn how encoder-decoder models work
→ Train AI to generate meaningful text
→ Build and test your own model using Keras

Course: https://lnkd.in/giKmcvd8


6️⃣ Attention Mechanism

→ Understand how attention improves AI models
→ Apply attention techniques to language tasks
→ Enhance machine translation and sequence models

Course: https://lnkd.in/gEx4A56p


7️⃣ Prompt Design in Vertex AI

→ Learn to craft precise and effective AI prompts
→ Improve AI model accuracy with expert techniques
→ Get Google-certified in advanced AI prompting

Course: https://lnkd.in/gQA4TNXH


Upskill, get certified and advance your career!

📌 Get Advanced ChatGPT Guide (free): https://bit.ly/3StIB3z  

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ChatGPT is just your intro to AI.

30 powerful AI tools to automate work, save hours, and simplify life.

[ 🔖 save this post for later ]

1. Timely: Automatically tracks time and fills your timesheets.

2. AskYourPDF: Lets you ask questions and summarize any PDF.

3. Wordtune: Rewrites and summarizes content for clarity and tone.

4. Magical: Automates repetitive tasks like calendar and email entries.

5. Google Duplex: Books appointments and handles phone conversations.

6. Writesonic: Creates blog posts, ads, emails, and SEO content.

7. Simplified: Helps you design, write, and publish content easily.

8. Suggesty: Gives human-like answers to any question.

9. TLDV: Records and summarizes meetings automatically.

10. Perplexity: Summarizes and explains web pages and articles.

11. Mem: Organizes notes and finds them when you need them.

12. Ellie: Writes and replies to emails in your voice.

13. Hints: Updates CRMs and manages tasks from chat.

14. AI of the Day: Shows trending AI tools and daily discoveries.

15. Waitroom: Keeps meetings short by timing speaking turns.

16. Beautiful: Builds smart, visually stunning presentations.

17. Slides: Turns your text into professional slide decks.

18. Docktopus: Creates interactive and animated presentations.

19. Tome: Builds visual stories and decks with your content.

20. Rephrase: Turns written text into talking video avatars.

21. Remove .bg: Instantly removes backgrounds from images.

22. Namelix: Suggests brandable names using your keywords.

23. Astria: Generates custom images trained on your style.

24. Looka: Designs logos and full brand kits in minutes.

25. Figma: Lets you design websites and apps collaboratively.

26. Blend: Creates clean product visuals for online shops.

27. Chatspot: Combines CRM search, reporting, and writing.

28. Botify: Builds digital human avatars for conversation.

29. Motion: Makes chatbots for any site or platform.

30. AskThere: Builds interactive quizzes and content.

You don’t need to use all 30. 
But mastering a few can 10x your results.

📌 Get Advanced ChatGPT Guide (free): https://bit.ly/3StIB3z 

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OpenAI released 251 free AI prompts (links below). 

Perfect for work, learning, or creative projects.  

(save 🔖 this post to upgrade your prompts) 

1. ChatGPT For Any Role: (20 Prompts)
 ↳ https://lnkd.in/ghpRng7F

2. ChatGPT For Sales: (25 Prompts)
 ↳ https://lnkd.in/gP-ejpRN
 
3. ChatGPT For Marketing: (25 Prompts)
 ↳ https://lnkd.in/gzvUpSCZ
 
4. ChatGPT For Engineers: (20 Prompts)
 ↳ https://lnkd.in/gYq98-F2
 
5. ChatGPT For Product: (20 Prompts)
 ↳ https://lnkd.in/gygzSHm7

6. ChatGPT For HR: (24 Prompts)
 ↳ https://lnkd.in/ggNJyR4h
 
7. ChatGPT For Executives: (25 Prompts)
 ↳ https://lnkd.in/gK74qYgs

 8. ChatGPT For Managers: (20 Prompts)
 ↳ https://lnkd.in/gEUv_W7g

 9. ChatGPT For Finance: (24 Prompts)
 ↳ https://lnkd.in/gDrcm-pA

 10. ChatGPT For Customer Success: (24 Prompts)
 ↳ https://lnkd.in/gZ7gWKTc
 
11. ChatGPT For IT: (24 Prompts)
 ↳ https://lnkd.in/gpMpUEbH

The right prompts don’t just save time ➟ they build leverage.

Use these to get results others can’t replicate.

📌 Get Advanced ChatGPT Guide (free): https://bit.ly/3StIB3z  

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Learning how to build AI agents isn't difficult. 

Here’s a roadmap divided into 3 levels: 

[ 🔖 save post for later ] 

⭐ Level 1: GenAI & RAG Basics

1. Introduction to GenAI: Discover what Generative AI is and how it's used.

2. LLM Basics: Learn how large language models are trained and applied.

3. Prompt Engineering: Master writing good prompts for better LLM outputs.

4. LLM Parameters: Adjust outputs using temperature, top-p, and token limits.

5. Data Preprocessing: Format, clean, and split data for AI systems.

6. RAG Fundamentals: Mix LLMs with search to retrieve accurate information.

7. Vector Databases: Save & find embeddings with Pinecone, Chroma, etc.

8. API Wrappers: Connect to LLMs via LangChain, LlamaIndex, or direct APIs.

9. Tool Integration: Enable LLMs to access search, code, or external APIs.

⭐ Level 2: AI Agent Essentials

10. What Are AI Agents? Discover how agents plan, think, and work autonomously.

11. Agent Frameworks: Learn LangChain, CrewAI, AutoGen, and similar tools.

12. Build Your First Agent: Build a basic AI agent that handles real-world tasks.

13. Agent Workflows: Plan how agents process, decide, and execute work.

14. Agent Memory: Give agents memory to remember past interactions.

15. Agent Evaluation: Measure agent accuracy, reliability, and performance.

16. Multi-Step Reasoning: Teach agents to follow logical thinking sequences.

17. Multi-Agent Systems: Enable agents to collaborate on complex tasks.

18. Agentic RAG: Build RAG into an autonomous agent system.

19. Action Planning: Make agents plan, adapt, retry, and optimize decisions.

20. Guardrails & Safety: Add filters to ensure agents stay factual and safe.

⭐ Level 3: Advanced Agent Skills

21. Real-World Integration: Link agents with apps like Gmail, Slack, or Notion.

22. Autonomous Loops: Build agents that manage and execute tasks on their own.

23. Custom Toolkits: Give agents custom APIs or Python tools.

24. Performance Optimization: Boost agent speed, reduce costs, and fix errors.

25. Production Deployment: Launch your AI agent for actual users to use.

📌 Get Advanced ChatGPT Guide (free): https://bit.ly/3StIB3z 

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Most people prompt GPT-5 like it’s GPT-4. 

And miss out on its new reasoning power. 

To get the most out of GPT-5, you need to control how it thinks. 

Just like you’d brief a consultant differently for a quick update versus a full strategic plan.

GPT-5 has built-in reasoning modes. You just need to know how to use them.


1 - High Reasoning Mode

For strategic planning, complex evaluation, or innovative problem-solving.

Use these in your prompts:
✓ "Think comprehensively before answering"
✓ "Reason more systematically"
✓ "Conduct thorough evaluation first"

Actual prompt that works:
"You are my business advisor. Reason more systematically. Draft a 1-page strategy for [organization] to achieve [objective] within [timeline]."


2 - Minimal Reasoning Mode

For fast responses, brief overviews, or simple tasks.

Keep it direct:
✓ "Minimal reasoning needed"
✓ "Avoid lengthy explanations"
✓ "Provide solution immediately"

Pro prompt I use daily:
“Minimal reasoning. Create 5 email subject lines for [service] targeting [audience]. No explanations required.”


3 - Chain-of-Thought (CoT)

For step-by-step reasoning in one direction.

“Apply step-by-step reasoning: divide the challenge into stages, address each, then provide the final solution.”

Best for:
✓ Business challenges
✓ Performance reviews
✓ Planning content


4 - Tree-of-Thought (ToT)

Compares multiple pathways before choosing one.

"Generate at least 3 options. Weigh the advantages and drawbacks of each, then recommend the strongest choice and explain why."

Best for:
✓ Strategy development
✓ Investment decisions
✓ Creative solutions


5. The complete optimization framework:

1. Define the role ("You are a...")
2. Provide background (objective, audience, limitations)
3. Set reasoning approach (high/minimal/CoT/ToT)
4. Outline desired format (bullets, chart, plan)
5. Request changes ("Review this critically and improve")


Most people waste GPT-5's advanced capabilities.

Your prompt should guide the work, not guess it.

Match the reasoning level to your task.

Simple request = Minimal reasoning.
Strategic decision = High reasoning mode.
Comparing options = Tree-of-thought.
 
GPT-5 is fundamentally different. Use it right. 

📌 Get Advanced ChatGPT Guide (free): https://bit.ly/3StIB3z 

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OpenAI just released 11 free prompt courses.

Beginner to advanced levels (I included all links): 

Use these courses to master ChatGPT prompts. 

[ save 🔖 this post for later ]

1. Introduction to Prompt Engineering 
→ Learn the basics of writing clear, effective prompts.
→ Course: https://lnkd.in/gxm69Kqr

2. Advanced Prompt Engineering 
→ Learn advanced prompt structures for precision & control.
→ Course: https://lnkd.in/gYGWjSQ4

3. ChatGPT 101: A Guide to Your AI Superassistant 
→ Use ChatGPT smartly for daily tasks.
→ Course: https://lnkd.in/gKEr5wyE

4. ChatGPT Projects 
→ Build hands-on projects to practice real-world prompting skills.
→ Course: https://lnkd.in/gFEV4zuP

5. ChatGPT & Reasoning 
→ Train ChatGPT to think logically and explain its reasoning.
→ Course: https://lnkd.in/gq5Qn_G8

6. Multimodality Explained 
→ Learn how ChatGPT processes text, visuals & inputs together.
→ Course: https://lnkd.in/gZX5nMXs

7. ChatGPT Search 
→ Learn advanced search and research workflows inside ChatGPT.
→ Course: https://lnkd.in/gVPHnrzy

8. OpenAI, LLMs & ChatGPT 
→ Understand how OpenAI models and LLMs actually work.
→ Course: https://lnkd.in/g35FrwSC

9. Introduction to GPTs 
→ Learn how to build and customize your own GPTs.
→ Course: https://lnkd.in/grnZWcMk

10. ChatGPT for Data Analysis 
→ Analyze data, charts, and sheets directly with ChatGPT.
→ Course: https://lnkd.in/gvSSAf8x

11. Deep Research 
→ Use Deep Research for detailed, sourced insights & summaries.
→ Course: https://lnkd.in/gYxcxeYe

ChatGPT hit 800 million users in just 3 years.
Less than 1% know how to get real results.
Learn it today. Lead tomorrow.

📌 Get Advanced ChatGPT Guide (free): https://bit.ly/3StIB3z  

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Stop spending hours trying to learn AI. 

I’ve found the best free resources for you.

One list. Easy to follow. With official links.

Save list for later (click three dots at top right → Save).

Here’s the full list of free resources: 

1. The AI Essentials - https://lnkd.in/g-EdNs_Y
→ Understand machine learning basics, neural nets, and real-world uses.

2. OpenAI Academy - https://lnkd.in/gyBA8XBZ
→ Workshops and content to apply AI from basics to advanced use.

3. Claude for Personal - https://lnkd.in/gnpkXgtP
→ Discover how to use Claude for your projects and daily tasks.

4. Advancing Education with AI - https://lnkd.in/gHiDqygB
→ Helps educators boost creativity, productivity, and classroom impact.

5. Machine Learning Specialization - https://lnkd.in/g9d5Jqa6
→ Learn ML fundamentals and build real-world applications.

6. Veo Prompt Guide - https://lnkd.in/gVhaayhv
→ Learn how to craft prompts that unlock Veo’s full power.

7. Midjourney Guide - https://lnkd.in/ghRS7HtT
→ How to subscribe, create images, and explore key features.

8. Perplexity Labs - https://lnkd.in/gQvCWiX8
→ Turn ideas into reports, apps, and visuals with advanced AI tools.

9. Prompt Engineering Pro - https://lnkd.in/gPZeFPMJ
→ Learn prompting from basics to advanced techniques for better outputs.

10. ChatGPT Mastery - https://lnkd.in/dMpn5Jb2
→ Learn prompt engineering best practices for app development.

11. Building Machine Learning Models - https://lnkd.in/gDMKKSdT
→ Covers key algorithms, techniques, and real-world ML applications.

12. Generative AI Intro - https://lnkd.in/gzqt7ehQ
→ Learn how to use Google tools to build your own Gen AI apps.

13. Guide to AI Agents - https://lnkd.in/gMmDzseT
→ Practical guide with best practices for building AI agents.
 
14. Deepdive into LLMs - https://lnkd.in/gnpnQrti
→ Watch a full breakdown of how large language models work.

Upskill, learn from experts, and advance your career!

📌 Learn 30 free AI tools in 30 days: https://bit.ly/48woPL4  

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The Anatomy of a Strong GPT-5 Prompt. 

6-step structure to unlock AI's full potential.

[🔖 save this post to upgrade your prompts] 

1. Role
→ Assign GPT-5 a defined role to shape its perspective.
→ Framing expertise improves clarity and focus in answers.

2. Task
→ Clearly state the action you want GPT-5 to perform.
→ Make the outcome or deliverable specific and measurable.

3. Context
→ Provide details that help GPT-5 deliver accurate results.
→ Include background, limits, and examples where relevant.

4. Reasoning
→ Instruct the model to think through the problem.
→ Ask for a brief logic or a stepwise approach before the answer.

5. Output
→ State clearly how the response should be delivered.
→ Indicate format (bullets, steps, tables, or narrative).

6. Conditions
→ Set boundaries for scope, length, or stopping points.
→ Tell it when to stop or move to the next step.

Use this framework to get expert-level answers from ChatGPT. 

📌 Get Advanced ChatGPT Guide (free): https://bit.ly/3StIB3z  

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ChatGPT and Perplexity are useful.

But Grok's research results are next level.

It doesn’t just find info. It connects insights, identifies patterns, and delivers real answers - fast.

Here are 5 powerful ways to use Grok for research:


1. Business Deep Research

Understanding your competition is crucial before launching a product. DeepSearch in Grok can analyze business models, pricing, and key differentiators. 

Try this prompt: 
"Analyze the top 5 competitors in [industry]. Focus on their pricing, revenue models, strengths, and weaknesses. Provide insights on how a new business can compete effectively."


2. Market Trend Analysis

Stay ahead by spotting emerging marketing trends early. Use Grok to track shifts in consumer behavior, emerging technologies, and market changes.

Try this prompt: 
"Identify the latest trends in [industry]. Analyze consumer demand, emerging technologies, and key players shaping the future. Summarize the top insights."


3. Academic & Scientific Research

Need credible research on scientific papers fast? Grok’s DeepSearch finds and summarizes breakthroughs in science, medicine, and engineering.

Try this prompt:
"Summarize the latest research on [topic]. Provide key findings, methodologies, and how it compares to previous studies. Include credible sources."


4. Investment & Startup Research

Looking to invest in a startup or analyze new markets? Use Grok to uncover promising companies, funding rounds, and where investor interest is moving.

Try this prompt:
"Analyze the startup landscape in [industry]. Identify promising startups, their funding rounds, valuation trends, and investor interest. Provide actionable insights."


5. Advanced Legal & Policy Research

Track how laws, policies, and regulations are shifting. Grok gives you the latest developments and what they mean, without the legal jargon.

Try this prompt:
"Summarize the latest legal developments in [topic]. Identify key court rulings, policy changes, and their implications for businesses and consumers."


Grok’s research capabilities are unmatched.

It thinks, connects, and delivers insight you can use.

Which use case do you find most useful? Let me know in comments. 


📌 Learn 30 free AI tools in 30 days: https://bit.ly/48woPL4 

👉 Follow me Andrew Bolis for more and 🔄 Repost this to help others use AI.

AI Agents can help generate revenue for you and your clients. 

But AI agents are expensive to build. AI engineers charge thousands of dollars to build them. 

Here's how to get prebuilt AI agents for FREE ⬇️ 

GoMarble AI built 20+ specialized agents that handle complex marketing tasks in one click.

These aren't chatbots. They're purpose-built AI strategists trained on specific workflows.

What these agents do:

→ Audit Meta/Google campaigns in one click
→ Generate daily performance reports automatically
→ Diagnose why winning ads stopped performing
→ Analyze cross-channel traffic quality
→ Create campaign health scorecards
→ Audit creative performance across campaigns

Whether you're a media buyer, creative strategist, agency owner, or CMO, there are agents built for your workflow:

● Media buyers: Instant performance audits and drop diagnosis
● Creative strategists: Fatigue detection + hook & angle testing
● Agencies: Client reporting agents and competitive intelligence
● Brand teams: Traffic quality and campaign health insights

These agents work on GoMarble's platform. 
↳ They run the analysis, pull the insights, and deliver actionable recommendations.

➡️ Building 20 specialized AI agents costs thousands of dollars. 

🎁 You’ll get all 20 AI agents for free (and they work 24/7).

📌 Comment "AGENTS", and I'll send you the full library of pre-built AI agents.

🔄 Repost to help your network access these agents 

—
#AI #Agents #PaidMedia #GoMarblePartnership

Generate original images with AI directly in WordPress.

Here’s how to get high-quality images for your blog. 

Most WordPress users know this pain too well.

→ Search through Unsplash, Pexels, or Shutterstock for relevant images
→ Download files and open Canva or Photoshop to edit them
→ Upload to WordPress and add alt text manually for SEO
→ Realize the image doesn't quite fit and start over again

It's frustrating and slow.
↳ And it pulls focus away from what actually matters: publishing great content.

That's where the AI Image Generator feature in All in One SEO (AIOSEO) can help. 
↳ It creates custom visuals in WordPress directly within your editor. 

🛠️ Here’s what you can do:

Create original images from text prompts
→ Type what you need and watch AI generate it instantly
→ Get unique visuals tailored to your content topic

Generate professional images in seconds
→ Enter a simple prompt and click generate
→ Receive high-quality images in under a minute

Choose styles that match your brand
→ Select from cinematic, minimalist, vibrant, illustration styles
→ Pick square, portrait, or landscape formats

Refine images with new prompts
→ Add instructions to adjust colors, composition, or details
→ Regenerate until you get the perfect result

All images are saved to your media library
→ Every generated image is automatically stored in WordPress
→ Manage all your AI-created images in one place

Save hours and make content stand out
→ Skip searching for stock photos and using design tools
→ Create memorable visuals that increase engagement

🚨 The Black Friday Sale is on, with up to 65% off.
→ Get unlimited AI image generation 
→ Plus advanced SEO tools, unlimited site audits, and schema markup.

📌 Claim your Black Friday Discount: https://bit.ly/4rnEmGT 

🔄 Repost to help others streamline content creation

—
#WordPress #ContentMarketing #SEO #AI #Images #AIOSEOPartnership #SponsoredByAIOSEO

How to Generate SEO-Friendly Images Inside WordPress

Reliability is the toughest part of Voice AI. 

Synthflow created a structured way to achieve it.

Enterprises struggle with Voice AI reliability  
↳ They aren’t launching simple voice bots.
↳ They’re deploying agents that must perform consistently across regions, teams, integrations, and real customer scenarios.

And that’s where things start to break: 

• Flows behave differently once they go live
• Real callers use phrases that break the logic that worked in demos
• Slow responses make conversations feel unnatural
• Integrations crash when traffic scales
• Fixing issues becomes slow because insights are scattered

So even when the prototype looks solid, the deployment feels uncertain.

Teams end up relying on trial and error instead of predictable evidence.

That’s why Synthflow AI introduced the BELL Framework.
↳ It's the first enterprise operating model for Voice AI, a repeatable lifecycle that makes deployments predictable, testable, and reliable:

Here’s how it works:

1. Build
→ Define every part of the agent’s logic in a visual, no-code environment.
→ Flows become predictable, modular, and aligned with real business rules.

2. Evaluate
→ Simulate complete conversations before going live.
→ Identify issues early and score performance against enterprise KPIs.

3. Launch
→ Deploy on Synthflow’s own global telephony network.
→ Sub-100 ms latency keeps calls natural, stable, and enterprise-ready.

4. Learn
→ Analyze every call in real time.
→ Feed insights directly into the next iteration so agents improve continuously.

Enterprises finally get what the industry has been missing for years: 
↳ A lifecycle that turns Voice AI from a risky experiment into a reliable system.

If you are scaling AI voice agents, this is the framework to use.

📌 Learn more about Synthflow's BELL Framework: https://lnkd.in/g5F4Py2H 

—-
#AI #Voice #Agents #SynthflowBELL #SynthflowPartnership

Every app promises productivity.

(But juggling them all destroys it.)

Too many apps, too many tabs, zero focus. 

Every team feels it.

• Different tools for every part of the workflow
• Tasks in one app, chat and documents in another
• Even AI tools are disconnected from the actual work

The result?
→ Context scattered across multiple tools
→ Slower decision-making
→ Repeated effort on the same tasks
→ Constant switching of tools that breaks productivity

Combining tools doesn’t fix it. It only adds more complexity.

The real solution is convergence.
↳ Bringing all your work into one intelligent platform.
↳ Where every task, chat, and file stays connected and in sync.

That’s what ClickUp 4.0 is built for.
→ The first converged AI workspace that unifies tasks, chat, docs, and AI
→ Everything connected: projects, messages, and files move together seamlessly

Here’s how it makes work seamless:

→ Fast, seamless navigation
• Spaces, Folders, and Lists are one click away.
• Move between projects instantly and stay focused.

→ Stay connected with Team Chat
• Chat where the work happens.
• AI summarizes threads and turns messages into tasks.

→ Manage team capacity with clarity
• See real-time availability across your team.
• Spot overloads and rebalance work instantly.

→ Get instant answers with AI
• The Brain Sidebar gives help anywhere in ClickUp.
• Summarize, draft, or act instantly with connected AI.

→ Keep priorities clear with Inbox
• All messages and notifications in one place.
• Reply or schedule follow-ups without losing focus.

→ Power up your workspace with ClickApps
• Customize every Space for how your team works.
• Enable tools like Sprints, Subtasks, or Time Tracking in one click.

Ready to unify your entire workflow?

📌 Try ClickUp today: clickup.com 

🔄 Repost to help another team simplify their workflows

—
#Productivity #WorkflowAutomation #AIWorkspace #ProjectManagement #ClickUpPartnership #SponsoredByClickUp

How to Unify All Your Work in One Smart Platform

Every creator has a moment when an idea stops being just a thought and suddenly becomes real.

I watched that happen inside the Airia platform the other day.

A builder sat down with nothing but a concept in mind: no scripts, no setup, no tangled code.

He pulled an agent onto the canvas, then another, aligning them the way you’d lay out parts of an engine you’re finally ready to assemble.

As he connected each piece, the canvas began to feel less like software and more like a workshop coming alive.

Then, with one final link, the whole system lit up.

The agents synchronized, responded, and moved together.

It wasn’t just functioning, it was running.

Like watching a machine take its first breath.

In that moment, it was clear:

AI isn’t just something you engineer anymore.

It’s something you create.

Something you shape, tune, and bring to life.

And that spirit of creation is exactly what Airia is channeling into its next big challenge.

Airia’s Race-Inspired Hackathon is officially open.

Your mission?

Build a race-themed AI agent on the Airia platform fast, inventive, and uniquely yours.

Need inspiration?

> Overtake Predictor that calculates the perfect moment to pass based on live inputs
> Adaptive Race Brain that tweaks your agent’s “driving style” based on real-time feedback
> Starting-Grid Optimizer that simulates the best launch strategy for any scenario
> Telemetry Sensei that converts complex signals into actionable moves

Build your agent.

Share your creation.

Invite your community to join the global Airia Hackathon.

Or meet the Airia team live:

Doha (Nov 27) • Abu Dhabi (Dec 4) • Dubai (Feb 9)

Whether you're a developer, creator, or someone who simply loves turning ideas into intelligent systems, this is your moment to build fast, build boldly, and build something unforgettable.

If you’ve been waiting for a sign to start creating…

This is it.

Start building your race-inspired agent today or join Airia at an upcoming hackathon and create live with the team.

🔗 Visit: luma.com/airia 
📝 Sign up: https://lnkd.in/gBnB7u-r 

—
#Airia #RevUpYourWorkflow #AgenticAI #AIOrchestration #AIAgents #AIPlatform #WilliamsRacing #AIInnovation #Hackathon #AiriaPartnership

Most teams use 8+ tools for daily work. 

Here's one AI workspace that replaces them. 

Most teams today use:

• One tool for slides. 
• Another for design. 
• A third for websites. 
• A fourth for email. 
• A fifth for collaboration.

Every task means logging into a different platform, switching tabs, and moving files between tools.

The result? Work slows down, projects get scattered & coordination takes longer than execution.

This exact problem led 30 people to build a $1 billion company in 6 months.

Meet Genspark, Silicon Valley's first AI agent unicorn, launching an all-in-one AI workspace.

What makes Genspark different:

▶ ChatGPT helps you think and write. 
▶ Genspark delivers finished work: presentations, websites, brand assets & managed email.

Multiple AI models (GPT, Claude, Gemini, and more) work together to research, create, and complete full projects from start to finish.

Here’s what you can do inside Genspark:

➟ AI Slides: Create stunning presentations with 100+ templates, import/export to PowerPoint or Google Slides.
➟ AI Sheets: Automate data collection, analysis, and charts, no formulas needed.
➟ AI Docs: Generate reports, scripts, or marketing copy in seconds.
➟ AI Designer: Design full brand assets from logos to posters, all from one prompt.
➟ AI Developer: Build and launch websites or apps through simple chat.
➟ AI Inbox [NEW]: Manage and reply to emails in natural language, even by voice.
➟ Teams [NEW]: Work together in shared projects. co-edit slides, sheets, and designs in real time.
➟ AI Sheets 2.0 [NEW]: Collect, analyze, and visualize data automatically — with web sourcing, SQL-powered insights, and seamless Excel export.

Beyond the core tools, Genspark also handles:

➟ AI custom podcast generation
➟ Call for Me (automated phone calls: reservations, notifications, interviews)
➟ Download for Me (bulk file/data acquisition)
➟ Custom Super Agent (personalized agents trained on your workflow)

Genspark is perfect for:

✓ Professionals who manage multiple workflows
✓ Freelancers who juggle client projects
✓ Startups that need speed and collaboration
✓ Teams that want creation and execution in one place

No switching tabs. No exporting files. No losing context.

One workspace replaces your entire tool stack.

Get early access! Nano Banana Pro is now live on Genspark 🔥
➟ 1,000 free images for everyone (2 weeks)
➟ Unlimited for Plus & Pro users

📌 Try Genspark today — sign up now and get free credits to explore every feature: https://bit.ly/49t89aJ 

🔄 Repost to help others streamline their workflow

—
#Genspark #WorkwithGenspark #GensparkLive #AI #Agents #GensparkPartnership #SponsoredByGenspark #nanobananapro

Nasdaq

Responsible for helping clients learn, navigate and fully leverage the Nasdaq Trade Surveillance solution (formerly known as SMARTS) to enhance their compliance programs, deliver a strong trade surveillance program and achieve desired business goals.
•	Launched the CSM program for Nasdaq Trade Surveillance (NTS) leading to 11% increase in product adoption (over 18 months) for enterprise customers valued at $41M ARR.
•	Created and launched NTS Academy (library of 18 short videos of complex product features) which resulted in 15% increase in user-adoption within the first 12 months.
•	Led 2 critical migration projects (AWS and OKTA SSO) targeting Tier 2/3 customers resulting in a completed implementation 3 months ahead of schedule. 
•	Leveraged Salesforce ARR data to create segmentation analysis for 200+ NTS customers that uncovered 6-figure upsell/cross-sell opportunities and aligned GTM strategies across Sales & Marketing teams.
•	Managed 5+ mid-market and enterprise accounts valued at $7M in ARR moving customers through implementation to advocacy.
•	Developed Customer Health Index (CHI) for 200+ NTS customers to identify churn risks, plan engagement strategy, and partner with Sales to proactively prepare for renewal process.
•	Created an 8-step Customer Success roadmap for 200+ NTS accounts including an in-depth segmentation analysis, 3 customer journeys, impact/benefit analysis of 32 projects, and 12-month project scheduler.
•	Identified and converted 3 upsell opportunities valued at $250k+ ARR within the first 12 months of engagement.
•	Authored 23 playbooks for revised customer journeys which were adopted as the GTM strategy by the CSM (5) and Account Management (12) teams.

Customer Success - Strategy & Growth

RevGenius

RevWomen Roundtables bring together professional women in the Tech space who are looking to learn, upskill, support and build a community to empower other women. We discuss a variety of topics at our bi-weekly meetings with a focus on growth, advocacy and action.

The roundtables are sponsored by RevGenius which is a community of revenue-generating sales, marketing, customer success and revops professionals brought together to learn, share, support, and grow with each other.

Host - RevWomen Roundtables

Spire

Spire is a satellite-based data company that provides insights for the maritime, weather, aviation and space sectors.

•	Managed 30+ mid-market and enterprise accounts valued at $7M in ARR including existing customers and new business opportunities in the supply chain, logistics and energy sectors.
•	Collaborated with Product & Marketing teams to develop GTM strategy for Finance and Insurance Analytics tool resulting in 8 demo requests and a new lead that converted to $210k ARR in the first 3 months.
•	Leveraged Hubspot to develop and implement a GTM strategy targeting the logistics sector that resulted in 12% response rate and 9 new leads.

East Coast & LatAm Sales Manager - Maritime

Refinitiv

Refinitiv is a global provider of financial market data and infrastructure that was sold to London Stock Exchange Group in January 2021 and is now a subsidiary of LSEG.

•	Managed 60+ mid-market and enterprise accounts valued at $21M in ARR from existing customers and new business opportunities in the finance, legal, commodity, and energy sectors.
•	Leveraged Salesforce ARR data to uncover 2 upsell opportunities with Consulting firms resulting in $350k+ ARR and 7% increase in revenue YOY.
•	Leveraged Salesforce and Tableau to research and launch an outbound campaign targeting law firms that resulted in 9% response rates and converted to $105k+ ARR in new business.

New Business Sales Executive - Corporates

IHS Markit

IHS Markit is a supplier of in-depth data, analysis and news for maritime, trade and supply chain which merged with S&P Global in 2022.

•	Managed 50+ mid-market and enterprise accounts valued at $10M in ARR from existing customers and new business opportunities in the logistics, supply chain, commodity, and energy sectors.
•	Leveraged Salesforce ARR data to uncover upsell opportunities with Commodities firms resulting in 2 contracts valued at $325k+ ARR in new business.

Business Development Executive - Maritime & Trade

Markets Group LLC.

•	Marketed and sold sponsorship positions for institutional and private wealth investor forums in Latam and Canada involving government personnel, pension funds, asset managers, family offices, wealth managers, regulatory and advisory organizations.
•	Achieved Top 5 sales status for sponsorship team with results that met or exceeded monthly sales goal of $30,000.
•	Produced and launched 4 new institutional and private wealth investor forums in Latam and Canada over 3-year timeframe.
•	Trained 4 junior team members on how to leverage SPIN selling techniques resulting in a 10% increase in sponsorships over 2-year timeframe.

Sponsorship Sales Director - Institutional Clients

IQPC

•	Marketed and sold sponsorship positions for a portfolio of defense, energy, and healthcare forums in the US, EMEA and Canada that involved government agencies, defense contractors and military personnel.
•	Achieved Top 3 sales status with results that exceeded sales goals by 10% on a consistent, monthly basis.
•	Developed a comprehensive market research strategy and launched digital campaigns resulting in 5% of increased views by government and defense contractors in US and EMEA.
•	Fully certified in company-sponsored, SPIN selling course to develop business development plans for the US, EMEA and Canadian markets.

Sponsorship Sales & Marketing Manager - Govt. & Defense

Wells Fargo

•	Managed marketing initiatives and closed sales for interest rate derivatives team of a 6-state, $18M sales territory covering Commercial Real Estate customers on the East Coast.
•	Established relationships with C level clients and new prospects of the bank to negotiate and execute derivatives contracts for commercial real estate loans.
•	Identified new business opportunities by collaborating with colleagues within the Commercial Real Estate sector resulting in business uptick of 5% - 25% over 4 years.
•	Structured deals, negotiated contracts, executed trades, managed accounts, worked closely with internal and external contacts.

Derivative Sales & Marketing Manager - Commercial RE

KeyBank

•	Managed marketing and sales process for interest rate derivatives team of a 7-state, $5MM territory for commercial bank customers on the West Coast.
•	Established and grew relationships for Real Estate, Large Corporate, Middle Market and Business Banking prospects resulting in 5% revenue growth within the first 18 months.
•	Structured deals, negotiated contracts, executed transactions, managed accounts and collaborated with internal and external customers.
•	Devised and implemented targeted marketing campaigns based on changing market conditions.

Derivative Sales & Marketing Manager - Commercial

Top 25 Customer Success Influencer 2023 | Fintech Business Strategist | Customer Success Leader | Women in Tech Advocate

I'm a SaaS professional with extensive experience across both sides of the customer journey. I've used my expertise to develop and launch GTM strategies as well as scaling teams for the post-sale motion. 

I've garnered impactful results by partnering with customers and collaborating with internal peers to ensure alignment and deliver results. My long-term goals are always focused on providing customers with a voice, support, and guidance to be successful with my solutions.

Outside of work, I'm an avid traveler, long-term yoga practitioner and love to experience other cultures. This has led to opportunities to live and work in the UK, France and across Latam and has given me a unique perspective of business culture across multiple regions.

I'm a strong believer in community-led growth which is why I'm part of CxXchange, CS Middle East, Latinos in Success, and RevGenius.

CORE COMPETENCIES: 
•	Customer Success Thought Leader
•	Trusted Relationship Manager & Advocate
•	Strategic Business Advisor & Partner
•	Collaborative Problem Solver
•	Multi-Channel Networker & Connector

INDUSTRY EXPERTISE:
•	SaaS Solutions
•	Compliance/Trade Surveillance
•	AML & KYC Strategies
•	Fixed Income Trading & Derivative Instruments
•	Financial Market Research
•	Institutional Investors (US/Latam)
•	Maritime Solutions (AIS & Global Trade Flows)
•	Defense Sector (US/EMEA)

TECH STACK:
•	LinkedIn Sales Navigator
•	Salesforce
•	Hubspot
•	Jira
•	Figma
•	Confluence
•	Power BI
•	Tableau
•	Qualtrics
•	Wiki
•	Splunk
•	Calypso
•	Refinitiv Eikon/Workspace
•	Bloomberg Terminal
•	Canva
•	Camtasia
•	ZoomInfo
•	Vidyard
•	Slack
•	Zoom
•	Microsoft Teams

Cinthia Silva

These are my people!

Yep, last night the local CS players came together for a year-end meet up!

THIS is my happy place. 

Talking to peers who are:

Starting new roles
Spearheading interesting projects
Launching their own business
Sharing thought leadership locally and globally

It reminds me of why it’s important to surround yourself with people who elevate your mindset and goals. 

Thank you my friends for inspiring me to be better and to always reach higher. 

Cuz if you know me, you know that status quo will never do. 

Just sayin…

#customersuccess #community #saas #tech

No alternative text description for this image

I love geeking out on strategies that elevate Customer Success.

Which is why I was stoked to be part of yesterday’s Mastermind panel from SuccessHACKER.

The conversation was all about helping CSMs become strategic partners to their clients (and ultimately growth drivers at their companies).

Some takeaways from the session? 

🛑  It’s time to officially retire the term “check-in” (and perhaps replace it with strategic checkpoint?)

💡 The power of the “send later” feature on email – freeing up CSM’s time and helping manage customer expectations.

📅 You don't have to say YES to every internal meeting - protect your calendar and time block time for "deep work" 

📊 Align value to measurable customer business outcomes (hint: value looks different to every customer).

🤝  Develop cross-functional alignment(across Sales, Product, Support, and Marketing to ensure a seamless customer journey.

I left the conversation inspired and grateful for the chance to share ideas with other leaders dedicated to moving our industry forward.

Special thanks to Andrew Marks, Chad Horenfeldt 📕, and Patrice Sawchuk for a spirited debate!

Looking forward to the next time!

Just sayin…

#customersuccess #community #tech #saas

Happy Thanksgiving CS Peeps!

This is one of my favorite holidays 🦃

I love the family meals and the 5k Turkey Trot in Flemington!

Yep, it’s my annual tradition and it makes me feel less guilty for gorging later on - lol. 

But I’m also grateful for a wonderful community event, fantastic weather (it was a balmy, 40 degrees) and for finishing at 33:49. 

Any race under 35 minutes is a win for me so it doesn’t get better than this!

Which is why I give myself permission to have extra gravy and a big slice of pumpkin pie!

What about you?

What’s your Thanksgicing happy place!

Just sayin…

#thanksgiving #customersuccess #saas #community #network

I gotta be honest, I usually dread getting mail. 

It’s usually a bill or jury summons or some other unpleasant surprise. 

But my frown is quickly turned upside down when I see mail from a friend. 

Hail the power of the personal note. 

In these modern times, it’s rare to write one or receive one.

Which is why it’s so refreshing when it happens. 

And why I was so pleased to get a note from Erdem Gelal along with a lovely pair of Flowla socks. 

It really brightened my day! 

It seems like a small thing but in my book the little things are what matter the most!

Just sayin…

#tech #saas #customersuccess #network

One of the areas that I intently focus on is sharing ideas and learning from peers.

Which is why I'm stoked to be included in Flowla’s 2025 Sales Almanac.

It’s an honor to share my ideas but I’m also happy to be exposed to other voices in the GTM realm.

It helps me expand my network (intentionally) and get different perspectives and points of view from global players in tech.

Our space is evolving fast so learning how others are managing these changes helps me process how I can use new tactics and technology in my sphere.

And for those CS pros struggling to build internal partnerships?

This type of resource helps you broaden the content you read, learn how your peers “win” and shows you how to help them get there.

And one promise I can make.

If you bring value to someone (friend or peer), they will FIND a way to bring value to you.

Just sayin…

#gtm #customersuccess #community #tech #network

“What’s your background?”

I’ve heard that line many times over the course of my career. 

Most of the time it’s an innocuous statement but other times it feels like a dare. 

Usually folks want to know:

1) How I react to their question

2) How I see myself

3) If I have the right pedigree (backgrounds just like theirs)

4) If I’ve worked at companies they consider worthy

5) What brought me to this interaction

Being a woman in finance, tech, and fintech, I tend to work in male-dominated spaces so this question often feels like a dare. 

So how do I respond?

👉 I’m happy to share highlights of my career but they can check LinkedIn if they want to see my CV. 

👉 I don’t shy away from my company selections and career choices cuz even the smallest companies brought me great learning experiences. 

👉 I ask the same question with genuine curiosity and the goal of understanding them on a deeper level. 

Maybe I’m overthinking what seems like a basic question. 

But I make no apologies for guarding my self-worth and owning my choices. 

Just sayin…

#csms #tech #saas #network #mindset

What skills do CS pros need to cultivate to develop strong customer relationships?

There are several but one unsung hero?

Situational fluency

Why? Because it’s the key to managing difficult customer interactions. 

It’s also a skill that is typically developed through experience (aka, making mistakes). 

Yep, the best lessons are often learned in real-time and it’s not always pretty. 

But it’s also a powerful tool to learn how to think on your feet, pivot, and prevent conversations from going off the rails. 

The fact is that no matter how good your relationship is with a customer, there will be moments when:

😕Customers are upset about an issue

🤨 Customers ask a provocative question 

☄️You get blindsided by a decision

👉You have to explain yourself (aka, friction points in the customer journey)

So if you want to fast track that learning?

Partner with more experienced peers on customer calls. 

It’s amazing how much you can pick up by watching and learning from someone with more experience. 

How will you respond?

There are no finite tactics that will work in every situation. 

It’s all about keeping cool, thinking on your feet, setting action items, DOING WHAT YOU SAID YOU WOULD DO. 

This last one seems obvious but often forgotten. 

But guess what?

Your customer never forgets. 

Just sayin…

#customersuccess #csms #saas #community #network

Can’t wait for the AI Summit happening next week in NYC!

The innovations across AI seems to be happening weekly, daily, and hourly.

And I'm always keen to connect with leaders who are shaping the future.

Events like this are the ideal opportunity to other operators, innovators, and CS leaders pushing the boundaries of what’s possible.

I’m especially stoked to learn about innovations that are elevating CS through improved and scalable customer experiences.

So if you're attending, drop a comment below.

I’d love to connect IRL!

Just sayin…

#TheAISummit #tech #community #ai #customersuccess

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