Coinbase

Senior Sales Associate | Coinbase Prime

Founded in 2012, Coinbase is the leading cryptocurrency exchange platform in the United States. The company intends to be the safe and regulation-compliant point of entry for retail investors and institutions into the cryptocurrency economy. Users can establish an account directly with the firm, instead of using an intermediary, and many choose to allow Coinbase to act as a custodian for their cryptocurrency, giving the company breadth beyond that of a traditional financial exchange.

Account Manager | Coinbase Prime

Credit Suisse

• Responsible for client relations on a day-to-day basis and maintaining a service culture of excellence

• Structuring Asset Management solutions, coordinating trust management services, coordinating compliance and regulatory support, and providing general corporate services to family offices, multi-family offices and independent wealth managers

Relationship Manager - EAM Desk Europe at Credit Suisse (Lux)

• Cross-book services to sophisticated EAM clients

• Responsible for client relations on a day-to-day basis and maintaining a service culture of excellence

• Structuring Asset Management solutions, coordinating trust management services, coordinating compliance and regulatory support, and providing general corporate services to family offices, multi-family offices and independent wealth managers

Assistant Relationship Manager - EAM Desk Europe at Credit Suisse (Lux)

• Cross-book services to sophisticated EAM clients
 
• Supported RMs with client relations on a day-to-day basis and maintaining a service culture of excellence 

• Supported team head and RMs to achieve ambitious NNA, AuM growth and revenue targets throughout FY 2017 and Q1 2018.

Assistant Relationship Manager - EAM Desk Europe at Credit Suisse (CH)

• Assisted senior management (department head and MDs) in gaining financial transparency of the business area and maximizing sales potential for PB Advisory and Sales.

• Supported weekly and monthly NNA, AuM growth and revenue reporting and financial analysis

• Provided in-depth analysis and specialist advice to investment consultant, relationship management, and wealth planning divisions

Advisory & Sales Private Banking IWM Europe Team 

GRANA

•   Lead a market expansion strategy in Singapore for a fast-growing, Hong Kong based 
    e-commerce fashion start-up

•   Streamlined the company’s supply chain management to meet just-in-time requirements 
    for temporary point of sale (POS)

•   Re-structured data management system to reflect KPI needs and performed cross-reference 
    analytics for new market customer base in order to optimize the pop-up store model 

•   Controlled for expenses and cash flows and advised management as well as on-the-ground
    sales teams

External Business & Sales Consultant

Silverhorn Advisors

•	Lead sales initiatives and supported several multi-strategy in-house funds and two portfolio managers with reporting, reconciliation & client services

•	Performed financial valuation analysis through the use of DCF, trading comparables, and leveraged buyout methodologies

•	Performed in-depth portfolio and benchmark analytics in response to market events and client requests

•	Oversaw daily cash flows and managed asset reconciliations of FI products, stocks, options, futures, and swaps

•	Prepared materials for equity offering and financial advisory presentations and internal presentations

Analyst

Swisspro SR SA

•	Delivered impactful and positive business change by leading sales campaigns and developing a robust market expansion strategy within a team for a leading Southeast Asian based water filtration systems firm in conjunction with the University of St. Gallen. The strategy was successfully implemented to the client’s fullest satisfaction

External Sales Consultant

TalkPool Network Services AB

•	Data entry, client relations, accounting, maintaining filing systems, taking dictation, operating office equipment.

Sales Specialist

Institutional sales leader with 10+ years managing key client relationships across North America, Europe, and Asia (ex-Japan), maintaining a 95%+ retention rate.

I’m part of Coinbase’s core institutional sales team, working directly with our UHNWI segement and strategically critical clients. I grow and manage a high-performing institutional book at the heart of the platform.

Transitioned from TradFi to crypto in 2021 and now help clients confidently enter and scale in the digital asset space—while educating 26k+ LinkedIn followers, with 15M+ content views.

Andrew Axelrod

Tractor Supply Company

●	Drove alignment of strategic business objectives with technology roadmap, delivering incremental revenue growth and streamlined processes
●	Executed cross-functional integrations between Shopify-hosted website and CRM, enhancing data and synchronization and insights
●	Integrated multiple vendor solutions into in-house application stack, improving functionality
●	Managed vendor relationships to align with project delivery across the IT stack
●	Forecasted projects to meet fiscal goals while adhering to PMO governance using Ariba, Planview and Jira
●	Drove development and implementation as part of Neighbor Club loyalty program and targeted social media campaigns for new member sign-ups
●	Managed React-based application upgrade, achieving 10% total growth, 6.5% comp lift, and 33.8% customer growth in the first quarter
●	Implemented BOPIS/BODFS, resulting in +60 basis points in store fulfillment and 53% online orders
●	Delivered remote payment solutions for off-site specialty events, integrating Worldpay, Stripe and Square for seamless transactions
●	Implemented inventory enhancement, improving and AP accuracy yielding +$1M annual savings
●	Interpreted executive and business level reporting and analytics requirements

Leader, Petsense Brand Technology Manager, Petsense by Tractor Supply

Architected a Tier 2, mobile centric team, designed to identify and drive problem resolution through data trending and analysis to design the Tractor Supply store of the future.

● Handpicked by executive team to develop brand new analytics, and engineering team within 90 days of
          deployment for $25 million point of sale project
● Increased the incremental revenue from mobile transactions by 89% totaling $82 million dollars
● Reduced incident volume in mobile environment by 66% year over year for the last 3 years
● Identified $1.7 million in cost savings opportunities and ESG initiatives
● Implemented automation that reduced incident counts by 18,000 and saved 2000+ man hours annually
● Drove 750+ hours of team training and development
● Developed team to support critical business payment functions for 30,000+ mobile point of sale devices
● Managed PCI and Audit processes for MPOS environment
● Project oversight for Annual Sales Meeting demonstrating +$30 million Retail Technology portfolio and
          coordination of 100+ team members, 25+ vendors with various sponsor levels

Leader, Enterprise Mobility, Retail Technology

Managed 24-hour, cross functional incident response and enterprise monitoring team, project
and Tier 1/2 on-boarding teams, to drive improved infrastructure uptime, automation
opportunities and reduced manpower efforts.

● Increased job satisfaction to record heights within the first 12 months of leadership
● Designed and implemented Major Incident Management initiative to define Major Incident and Change
standards, response protocols and SLA’s resulting in a Year over Year improvement:
          • 56% reduction in total Major Incidents
          • 53% reduction in Mean Time to Resolution
          • 29% reduction in Cumulative Downtime
● Managed 24-hour, cross functional incident response and enterprise monitoring team, US and offshore
● Led rapid operationalization of support (Tiers 1-3) for chain-wide mobile initiatives resulting in 100%
        delivery ahead of deadline and <24-hour dispute resolution
● Led Holiday Readiness across the IT organization to ensure performance, stability, and security 
          standards
● Designed and leveraged dashboards to ensure transparency and stability across all IT systems
● Deployed new task on-boarding, ticketing, and documentation standards across IT organization
● Successfully reduced client wait times by 4500+ hours annually

Team Lead, IT Operations

and accomplishments

KEY STRENGTHS
●	Aligning technology roadmaps with strategic business objectives
●	Leading cross-functional teams and managing both US-based and offshore support
●	Delivering scalable technical solutions and driving sustainability-focused innovations
●	Expertise in ERP, retail technology, and solution architecture

CAREER HIGHLIGHTS
●	Technology Manager, $200 million retail brand and IT alignment of strategic business initiatives
●	Increased the incremental revenue from mobile transactions by 89% totaling $82 million dollars
●	Delivered $1.7 million in OPEX savings through ESG initiatives, saving +10,000 hours annually
●	Successfully managed 100+ strategic initiatives across delivery, implementation, and vendor management
●	Designed and implemented scalable support framework for 500,000 mobile devices across 100 clients and 25+ partners

Career Milestones

G Squared Wireless

● Managed multiple sales channels leading to increased revenue over $2 million
● Presented an integrated solution of complex concepts for all business requirements
● Maintained a subject matter expertise for suite of services, products, and solutions
● Technical scope writer and contract negotiations for multi-tower RFP’s
● Improved the transition and implementation process for new business to Operations
● Designed and managed project teams for client and partner projects

Solutions Architect

● Led support operations for 350k+ wireless end users across 100 clients and 20 partners
● Transitioned team to full 24/7/365 live-answer model
● Team member coaching, supplier & client management, knowledge & training management
● Facilitated MACD and MDM Admin functions, tier 1-3 service delivery

Client Relationship Manager | 3rd Shift Manager

Apple

● Facilitating the release of iPhone 3G
● Participating in new customer service techniques
● Problem solving of iPhone customers
● Enriching the lives of my clients through meaningful dialogue about proprietary products. 
● Creating fiduciary trust by recommending solutions that go beyond solely meeting needs

Mac Specialist

Driven and versatile results-oriented IT leader with 15+ years of experience delivering transformative solutions to Fortune 400 companies. Adept at aligning business strategies with cutting-edge technology to drive revenue growth, operational efficiency, and sustainability. Proven track record in enterprise resource planning (ERP) mobility, managed services, delivery and process automation. Expertise in building high-performing teams and managing 24/7 support, with a passion for environmental initiatives and innovation.

But my professional accomplishments are just one part of who I am. In my free time, I'm a family man and a musician at heart. I've had the chance to be a session vocalist on the Pokemon XY TV series and several movies, and I'm always looking for ways to improve my skills. I'm also an outdoors enthusiast who loves archery, precision shooting, and back country hunting. My interests extend to the future too – I'm fascinated by the potential of both Blockchain technology and AI. As the podcast engineer for the "Better Human Project" podcast series (rated in the top 5 of most popular podcasts worldwide in the self-help category), I'm constantly seeking ways to better myself and help others do the same.

I believe that my personal values and passions are integral to my professional success, and I strive to bring my authentic self to everything that I do. If you're looking for someone who's driven, solution-oriented, and always ready to learn and grow, connect with me and let's build something together!

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