Factory Pattern

With 16+ years of experience leading digital and e-commerce projects, I’ve worked with leading brands like Sky, Dune, HBO, Majestic Athletic, Sport England, and Loqate (GBG), delivering innovative solutions that drive growth and enhance user experiences.

At Factory Pattern, I’ve partnered with national and international clients on challenging digital projects, helping businesses transform their online presence and achieve measurable results.

My strengths lie in creative problem-solving, active listening, and connecting the dots to deliver impactful strategies that align with both user needs and business goals. Whether refining user journeys, optimising conversions, or delivering scalable e-commerce solutions, I bring big-picture thinking with meticulous attention to detail.

UX Consultant & Digital Strategist

Cheltenham Design Festival

Co-Director at The Cheltenham Design Festival. The festival is the flagship event of the Cheltenham Design Foundation, a registered charity that promotes the benefits of design and creativity. 
We aim to inspire young minds through our free Saturday school, the Cheltenham Design Academy, and the festival is our way of inspiring others by showing how good design can transform the way we live.

Co Director

CHELTENHAM DESIGN FOUNDATION

Chair

Part of the the Cheltenham Design Foundation - committed to promoting the benefits of design and creativity to people from all backgrounds, from design professionals to the general public and the designers of the future.

Chair of the Cheltenham Design Foundation

Jealous Design

Wave goodbye to techno babble – it’s not in our dictionary of digital design and marketing.

We prefer to chat to our clients over a good cup of coffee using everyday language, rather than trying to bamboozle you with our knowledge of technical terms.

Creative Director

Do you need help improving the UX (User eXperience) on your website to generate more sales or leads? A great UX is essential to convert your users (potential customers) into loyal customers and make the most of your Digital Marketing spend/efforts. 

Not sure where to start? Confused as to where people are getting stuck on your ecommerce site? I'm here to help! 

Let's work together to optimise your website and digital strategy and achieve your goals! Email me now andy@factorypattern.co.uk 

𝗪𝗵𝗼 𝗮𝗺 𝗜?
Born and live in UK 🇬🇧, in a relationship and business partnership with Georgina (co-founder) + Baxter 🐶  and 2 sons.

Addicted to hats, skateboarding (falling over), more hats, loving Country Music (guilty pleasure).

𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝘄𝗶𝘀𝗲
I help businesses of all sizes understand why traffic to their website isn't doing what they want them to do (buy things or become leads). I untangle digital messes and help drive better website traffic and convert that traffic into loyal customers. But how? 🤔

Since 2008, I've worked with over 250 businesses to help them:
🔎 Discover where users are dropping off their website
✔️ Bring clarity by doing user research to understand why their users aren't taking action
💪 Optimise and test their websites to make them more engaging to users

In order to:
👉 Improve their digital experience
📈 Increase revenue from users on their websites
🤝 Develop a digital strategy that drives engaged traffic, leading to long-term growth

𝗛𝗼𝘄 𝗖𝗮𝗻 𝘄𝗲 𝗪𝗼𝗿𝗸 𝗧𝗼𝗴𝗲𝘁𝗵𝗲𝗿

✅ UX Audit & Consultation
If you need to understand where your website users are getting stuck and want to know what actions to take to unstick them and drive more conversions, then this is for you. It starts with a free UX audit, then we can take that further with a UX consultation.

✅ Website Design & Development
Need a new ecommerce site or want to optimise the one you already have? I've run Factory Pattern for over 15 years, so we know a thing or 2 about designing and developing great online experiences. We're partners with Google, Shopify, Klaviyo, Mailchimp, WordPress/WooCommerce and more platforms than you can shake a stick at.

✅ Digital Strategy & Marketing
Want to increase traffic or improve online engagement to boost your brand? We can help with that through SEO, PPC, email marketing and Community Engagement (on social) to increase your reach and brand awareness.

𝗜𝗻𝘁𝗲𝗿𝗲𝘀𝘁𝗲𝗱? 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗠𝗲!
 
📞 Call me +44 (0)7894 089 828 
✉ Send me a message andy@factorypattern.co.uk

Andy Thorne

Ceetak Ltd

Sales and projects coordinator 

BrandSAFE Protection Ltd

* Dealing with enquiries via email and over the phone 
* Creating quotations based on the customer needs 
* Sending quotations along with data/spec sheets of our products 
* Helping customers with choosing products or talking to them about better, more appropriate products 
* Creating picking lists and liasing with warehouse manager 
* Creating delivery labels and arranging shipments of goods within the UK and worldwide 
* Aftercare and following up on orders 
* Dealing with customer care, before purchasing or aftercare if an order goes wrong
* Keeping customers up to date with their orders 
* Occasional purchasing and logistics coverage 
* Creating great relationships with internal and external customers 
* Maintaining a daily tracker with all live orders and quotes, completed tasks and chasing or live quotes to see if we can win more orders 
* Sending daily details out to managers to confirm sales and figures for each day 
* Building great relationships with our suppliers to be able to cover and check on stock etc. 
* Product training 
* Taken part in live webinars to promote new products 
* Order accuracy 
* Attention to detail

Product Sales Manager

Altra Industrial Motion

• Receive enquiries from customers by email or telephone
• Prepare quotations using standard price lists, checking margins are in line with acceptable levels
• Refer any enquiries outside own level of approval to the applications manager
• Send quotations via email or telephone
• Process orders received by completing paperwork and passing to the operations department
• Providing exceptional customer service to exceed customers’ expectations
• Maintaining good relationships and communication with the customer to ensure they are updated throughout the order process
• Being proactive in my approach to complicated or urgent orders
• Great administration duties
• Day to day tasks using SAP system, raising quotes, checking stock, checking old order etc.

Sales Administrator

Marshalls plc

-Delivering first class, excellent and professional customer service 
- Processing customers orders revived by Fax, Email, EDI and telephone 
- Effectively troubleshoot and resolve all customer requests and enquiries 
- Carry our proactive calls promoting Marshall’s products and services 
- Managed smaller outlet accounts with a dedicated area 
- Demonstrate a sound working knowledge of the products we supply 
- Develop and maintain excellent customer relationships 
- Achieve SLA’s, KPI’s and agreed office/business targets

Sales Assistant

CONCORDE LOGISTICS LIMITED

• Providing excellent customer Care
• A senior member of staff for the balance department
• Following a task through from inception to completion
• Making customer satisfaction a high priority
• Account management – sole point of contact for a large contract
• Running daily reports using Excel (pivot tables/VLOOKUP) and sending to managers and directors
• High attention to detail and accuracy
• Collecting outstanding payments from customers, in order for us to schedule delivery
• Liaising with our supply chain/stores, identifying potential errors which could cause delays
• Building up good working relationships with branches, making sure we work together
• Liaising with the stores regional sales administrators
• Successfully working within SLA
• Liaising with internal and external clients
• Providing first point of contact for all Harveys Customers
• Dealing with queries from stores, customers and colleagues ensuring a resolution is met
• Scheduling deliveries on our in house systems
• Raising manual picks on our in house traffic system (roadrunner)
• Taking responsibility for ensuring problematic orders go out according to plan
• Dealing with complaints and seeing through to a resolution
• Responsible for own work load  
• Works well within team
• For my role this requires empathy, patience, confidence and good listening skills as I deal with much stressed and often volatile customers.

taplio

The Battle

Andy Thorne

Georgia Broom

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