Orchid Holistic Search

🌿 Founder of a boutique, high-impact executive search firm, personally billing $500K–$1M annually while leading a team dedicated to placing purpose-driven leaders in natural products, wellness, and sustainability. Partnering with conscious companies (🌱Startup - $500M) and Private Equity firms to build leadership teams that drive long-term success.

Recent Searches:
Managing Director 
Head of Creative
VP Operations/COO
Head of Marketing
VP Sales
CMO
CFO

President

Blanco y Negro Sostenible

Connecting our community to their food, and to one another. One bite at a time.  Leading growth strategy for a 2.5 acre regenerative woman-owned farm, packaged goods, retail food and experiences business in the Cartago province of Costa Rica.

Vice President of Growth & Culture 

Regenerative Magic Retreats

Taking busy executives out of their comfort zones and into the wild, lush beauty of Costa Rican nature.  Curated groups will explore farming, food as medicine, nature and authenticity as sources of connection and community.  Filling our cup regenerates our own personal magic. ✨

Founder

Venteon Finance

Managed a split-desk (business development & recruitment). Specialized in accounting, finance and HR professionals for direct-hire and contract placement in the Metro Detroit - Ann Arbor areas. Pioneered new market segments of not-for-profit, education and healthcare. Implemented strategic marketing initiatives to grow and retain client base.

Sales & Recruitment Executive

Let’s find YOUR people! 💎🌺🔎

For a decade and a half, I have had the honor of stewarding conscious hiring for Natural CPG brands and manufacturers, Private Equity firms and other adjacent orgs doing good in the world. We build leadership teams that align with mission and fuel growth. At Orchid Holistic Search, we take on just a few searches at a time to go deep and get it right for our Clients. No mass emails. No bots. Just precision matchmaking for purpose-driven brands with an average time to fill of 36 days. ⚡️

🌿 Regenerative Hiring: Living on a farm in Costa Rica has reinforced what I’ve always known: growth thrives with care, diversity, and the right conditions. So do leadership teams.

✨ Beyond hiring, leaders need S P A C E to thrive. I curate wellness & personal growth retreats in Costa Rica for women in industry, giving founders and executives time to pause, realign with purpose, and lead with clarity. In 2023, I was honored with the New Hope Joy Award, nominated by retreat guests who found deep transformation & joy in these experiences.

Angela Marturano

Yuma Regional Medical Center

- Successfully addressed patient, medical and insurance providers inquiries referencing claim discrepancies and account and billing inquiries increasing work efficiency by 30%
- Collaborated seamlessly with diverse cross-functional teams, to implement innovative solutions to ongoing discrepancies yielding a remarkable 80% resolution rate.
- Support the development of claim processes and procedures to enhance claim completion and accuracy by 40% using tools such as Microsoft Office, EPIC and insurance provider portals.
- Assist in the training and mentoring of new hires by walking through insurance and company regulations ensuring a 30% increase of team productivity.

Patient Financial Services Representative

Self Employed

-  Implemented the coordination and management of 40+ delivery projects, tracking data and progress to ensure timely delivery ensuring project accuracy and efficiency.
- Sustained a 97% customer satisfaction rate by ensuring timely deliveries, clear and constant communications and quality care with each order.
- Developed and streamlined process improvements using project and customer data resulting in an increase of 25% in project efficiency

Freelance Courier

Self-Employed

- Facilitated communication among clients, vendors and external parties via phone, email and SMS methods on onboarding, and concerns inquiries ensuring a 95% customer satisfaction. 
- Assisted with procurement processes, such as researching vendors, obtaining quotes and creating over 35+ purchase orders, and tracking their deliveries.
- Performed data entry and updated databases using Microsoft Office and Google Suite tools, resulting in a 20% increase in accuracy and a 15% reduction in errors.

Freelance Virtual Assistant

Secured Alliance

- Successfully coordinated inbound and inbound phone and email communication with clients, vendors or other third parties maintaining a 98% satisfaction rate.
- Built and maintained relationships with vendors and shippers to ensure efficient product fulfillment and timely product delivery leading to a 10% reduction of order estimate time of arrival
- Exemplified organizational skills by documenting, tracking, and managing data reports for 50+ orders, increasing accuracy and operational efficiency
- Leveraged leadership skills to train and mentor 2 new team hires, encompassing order fulfillment, shipment tracking, and reporting.

Fulfillment Coordinator

- Maintained a 95% customer satisfaction rate while handling high-volume of inbound calls and emails daily referencing general, onboarding and concerning inquiries.
- Collaborated closely with Operations, Marketing, IT and Leadership departments to discuss customer feedback and implement creative solutions resulting in 15% increase of customer retention
- Utilized Microsoft Office, Google Workspace tools to track, report customer feedback data, sensitive information and project-related documentation resulting in 80% of project completion.

Beneficiary Support Representative 

Halo Marketing

- Successfully facilitated 40+ inbound and outbound support requests via phone and email methods resulting in a 95% satisfaction rate.
- Developed and maintained data entry logs using Excel, Sharepoint and company database to review sensitive client and project information, ensuring accurate and timely project completion.
- Enhanced client retention rate by 30% by partnering with cross-functional teams (Marketing, Sales and Leadership) to analyze customer and project data.

Customer Support Representative

Treehouse Kids Club

- Collaborated with center Director, teachers and supporting staff to implement a structured and engaging daily routine, including age-appropriate activities resulting in a 30% improvement in children's cognitive and social skills
- Guided and supervised a team of 6 to ensure proper child care protocols and regulations are followed  reducing errors and discrepancies by 20%
- Assisted in the training and onboarding of 4 new hires walking them through childcare safety protocols and day to day operations.
- Developed and maintained strong relationships with parents, providing regular updates on their children's progress and addressing any concerns promptly, resulting in a 95% parent retention rate.

Assistant Director

- Supervised a group of 10-15 children, ensuring their safety and well-being during indoor and outdoor activities, resulting in little to no accidents or injuries over a 2 year period.
- Collaborated with parents to create personalized growth plans for their children, resulting in a 10% increase in parental satisfaction and engagement.
- Collaborated with teachers and staff to create and implement new strategies to enhance the learning and development of children.

Childcare Provider

Hi there!

My name’s Melissa and I currently work as a Patient Financial Rep for YRMC where I manage and coordinate the processing, modification and completion of medical claims for a number of insurance providers such as Medicare/Medicare Advantage, Banner, Humana, Allwell and United Healthcare. I work with tools such as EPIC (EHR software), company databases, insurance provider portals and MS Suite (Microsoft Word, Excel, OneNote, and Outlook) which all allow me complete my day to day responsibilities and any additional tasks.

I am currently open to new opportunities and roles such as customer support, recruiting coordinator, administrative support, operations associate and project coordination.

I have extensive experience (8+ years) in providing high-quality customer service and support, administrative support, data entry and management, order fulfillment, account management, training and onboarding new hires and clients, project management, calendar management, and taking on new challenges.

Tech skills: Microsoft Office/Google Suite(Outlook, MS Excel, PowerPoint, Sharepoint, OneNote, Gmail, Docs, Sheets, Slides, etc), Zoom, TEAMS, Slack, Familiarity with CRM Software (Salesforce), PM Software (Notion, ClickUp), Design software (Canva, Adobe), etc.

Soft skills: Adaptability, strong verbal/Written Communication skills, analytical skills, creative problem solving, critical thinking, keen attention to detail, time management, willingness to learn and help others.

My interests and passions lie in being involved in projects/activities in which allow me to help others and learn more about mental health. I love the idea of picking up new challenges that allow me to learn new skills and increase my knowledge (personally or professionally). I also often enjoy baking, yoga or trying the new local coffee shop.

Thank you for making it this far, looking forward to connecting and networking!😊

taplio

The Battle

Angela Marturano

Melissa M.

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