Sharecare

Manage day-to-day Behavioral Health Digital Therapeutics support center operations. 
Manage support channels via ticket support Zendesk and chat. 
Attend to user service issues to ensure effective and long-term problem resolution. 
Maintain working knowledge of ticketing and engagement platforms. 
Energize and motivate team by utilizing positive reinforcement. 
Maintain effective customer support for external and internal customers of Sharecare Behavioral Health Digital Therapeutics by utilizing culturally aligned team and the values of kindness and transparency, generosity and compassion.

Customer Support Manager Behavioral Health Digital Therapeutics 

HeathCo LLC 

•        First line of Defense for HeathCo, Manufacturing Company with customers.  	
•	 Directing and overseeing all aspects of the company’s customer service policies, objectives, and initiatives
• 	Collaborated with vendors and suppliers in the USA, Canada, and Hong Kong. 
•	Conduct performance reviews.
•	Prepare business plan & budget. 
•	Managing relationship with stakeholders.
•	Understanding conflicts & providing solutions.

Customer Support Manager

•	Supervised Customer Support Representatives, oversaw all day-to-day customer service operations, and managed retail accounts.,
•	Relayed information between team members and upper management, guiding team through daily work activities, projects and monitoring employee's performance to ensure maximum productivity. 
•	Prepared and analyzed monthly reports summarizing the customer service teams performance.  analyzed Customer Service Reports.
•	Identifies opportunities to update or improve customer service procedures and provided  recommendations to management. 
•	Assists with budget preparation for the Customer Service department.
•	Collaborated with sales teams to develop and implement pricing structures and promotional materials. 
•	Attended vendor events and trade shows to identify emerging best practices and promote company brand.
•	Trained, developed, and mentored customer support representatives to improve team performance.

Customer Service Supervisor

•	Providing introductory information to new customers.
•	Ensuring that customers are satisfied with products or services.
•	Following up with clients or customers to check that they’re still satisfied with any purchases.
•	Letting customers or clients know about additional products or services.
•	Determining the quickest, most effective ways to answer a client’s or customer’s questions.
•	Escalating queries and concerns.
•	Troubleshooting common issues with a product or service.
•	Working with a team of CSRs and other departments to find appropriate solutions.

Customer Service Representative

•	In charge of answering incoming customer calls, listening to their concerns, and solving problems. 
•	Provided technical support and installation information.
•	Provided owners copies of owner’s manual to customers via mail and email.

Call Center Support Representative

Customer Support Director | Implementer | Connector | Passionate Leader | B2B | B2C | SaaS

As a highly driven Customer Support Manager I have extensive experience in both B2B and B2C operations, I specialize in leading teams to deliver exceptional service while driving operational excellence. My approach combines data-driven decision-making with a deep commitment to fostering strong customer relationships and enhancing business performance.

With a focus on continuous improvement, I leverage performance metrics and insights to guide strategic decisions that optimize customer experiences and operational efficiencies. As a transformational leader, I excel in change management and resolving complex customer issues, ensuring positive outcomes for both customers and the business.

I am passionate about building high-performing teams, creating a culture of empowerment, collaboration, and professional integrity. By fostering an environment of optimism and employee engagement, I help organizations achieve lasting success.

Adept at communicating across all levels of an organization, I build trust and productive relationships with stakeholders, ensuring alignment and driving results across the business.

Angelia S.

Dojo - a Paymentsense company

Payments Consultant

Paymentsense

Self Employed

Self Employed - Reiki Healer/Spiritual Development Coach

Huddle

Account Manager and Business Development Manager for Huddle the highly disruptive cloud based enterprise collaboration platform. Developed and retained significant new business within nuclear, utilities and service sectors.

Strategic Account Manager/Business Development Manager

NEWGATE (NEWARK) LIMITED

Business Development Manager

KANA

EMEA Business Development Manager (Nordics/Netherlands) driving sales of large enterprise Customer Experience Management (CEM) solutions, incorporating collaborative workflow, service desk, online chat, co-browse and knowledge management modules. Direct sales and via strategic partners. Focused on generating business within new clients within service orientated sectors to transform client relationships and deliver rapid ROI. Developed client base within broad range of marketplaces including telecommunications, online gaming & retail, utilities.

Senior Account Manager, UK and Europe

Charter UK Ltd

Responsible for development of new business for Complaints and Feedback Management Software within the Finance sector. Sector Manager for Police and Intelligence Sector source and covert systems.

Objective Corporation

2001 -TNA/MoReq standards were just emerging. Appointed to Objective Corporation (UK) Ltd. in their inaugural year in the UK to gain rapid traction in the market. Developed and delivered a business development strategy that captured a client base for ECM within a wide range of markets including: construction, justice, and central Government.

Gemplus

As the uses for smart cards evolved Gemplus was an amazing, visionary and inspirational workplace. As a Business Manager and Account Manager I had the pleasure of working with thought leaders and technical wizards on some of the most groundbreaking applications of their time. In my role I promoted the vision of how cards and terminals could be used within the telecommunications, loyalty and retail, Government and commercial card sectors. Then helped telcos such as Orange and large organisations like Shell to comericalise these applications with end-to-end solutions. When SMS was just being adopted I worked with Orange to deliver and launch the first SMS on demand application – it sounds crazy now that sending jokes, lottery and football results to mobile phones upon request by SMS was so mind blowing, but the areas of WAP, bluetooth and 3G were just in their infancy, smart devices were conceptual. Within the Government sector I worked within a consortium working on the use of smart cards within Connexions. In Loyalty and Retail I managed the Shell smart card account, Johnson’s Dry Cleaners, Rotch Properties and many others, working with partners and VARS to deliver high volumes of both cards and personalisation to the market for major campaign launches.

Helen Sheane Ltd

Established a Regional Office and sales team for Helen Sheane Wallcoverings, specialising in contract wallcoverings and designer fabrics for the architectural and design industry.

Regional Manager

⭐️ “The Card Machine Lady” 🚀 |Payment Consultant UK & Ireland| Omnichannel payments to future-proof your business⭐️ Call 07472 583002 free consultation

I’m honoured to be #26 in the Top 50 most influential LinkedIn Creators in Fintech & Crypto in the UK by Favikon. 

Since 1997 I’ve been involved with leading edge technology, first within the smart card industry working on the visions for the use of smart cards and involved with some of the most pioneering applications of their day for GSM phones, customer loyalty programs such as the Shell Smartcard (my line manger at the time set up the Boots Loyalty Program) and Government initiatives. Then software caught my imagination and I moved into working with larger enterprises consulting on how to improve the management of knowledge, to better financial services complaints and offering world class customer experience with CEM software. Technology is in my heart and soul, as is the desire to help businesses navigate change.

Now I run my own business as an agent for Dojo and I support SMEs, hospitality and retail customers, helping them to reduce operating costs and rapidly adapt their payments platforms  in challenging times. 

I can support you with a tailored package and all the tools you need, whether you want to quickly set up a new business, integrate your EPOS and card machines, take phone or web based payments for your shop or offer a delivery service using 4g/WiFi card machines.

If you need fast business funding to help you business grow, I can discuss a pay as you trade model with a decision within 48 hours and an advance of capital in just a few days.

Please call me to discuss you business needs on +44 (0)7472 583002 or email rachael.rodger@dojo.co.uk

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Angelia S.

Rachael Rodger

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