Anna Burgess Yang

ABY Creative

I am a niche writer in fintech, banking, and product management. My areas of subject matter expertise include mortgage origination, commercial lending, risk management, payments, open banking, product ops, product analytics, and payroll technology.

Learn more: annabyang.com

𝗙𝗶𝗻𝘁𝗲𝗰𝗵/𝗕𝗮𝗻𝗸𝗶𝗻𝗴 𝗖𝗹𝗶𝗲𝗻𝘁𝘀: Ramp, Mercury, Independent Banker, BankBeat

𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗖𝗹𝗶𝗲𝗻𝘁𝘀: Zapier, Mixpanel, Writer, Gorgias, OpenPhone

(and a lot more!)

Fintech Writer + Product-Led Content

Tinkering With Ideas

I share practical how-to guides: how to set up different tools, how to improve your workflows, and how to incorporate automation. Bi-weekly newsletter and weekly step-by-step tutorials. 

www.tinkeringwithideas.io

Chief Everything Officer

Campfire Labs

I developed relationships with current and potential clients, chatted about content strategy, scoped out projects, and worked with an amazingly talented team of creatives.

- Built out the sales function, including strategy and process
- Introduced a new retainer model to meet customer demand and increase average deal size

Account Director

Animalz

I provided high-quality content (blog posts, eBooks, pillar pages) for clients, with a specific focus on product management, product adoption, and product analytics. My background as a product manager put me in a unique position to write from knowledge and experience.

𝗖𝗹𝗶𝗲𝗻𝘁𝘀: Appcues, Amplitude

Content Marketing Manager

Suntell

I was the intersection of products and services within the company.  I managed the customer service department, ensuring overall customer satisfaction from implementation to support.

Director of Customer Success

As a product manager, I identified ongoing product needs, including clearly identifying scope and resources.

Product Manager

Senior Implementation / Training Specialist

Park Bank

I conducted internal reviews for compliance exceptions and implemented a bank-wide risk management solution. I also processed mortgage loans, from underwriting to preparing loan docs for closing. Prior to that, I worked as a teller/customer service representative.

Loan Processor/Loan Operations

Freelance Fintech Writer + Product-Led Content | Operations Advice for Solopreneurs | Career pivots are fun. 🎉

I'm a freelance content marketer and journalist.
I share practical tips for solopreneurs.
I also like naps.

In 2021, I quit my job as a corporate executive at a fintech and pivoted to an entirely new career. 18 months later, I decided to bet on myself. I became a full-time freelance writer and solopreneur.

My solo business grew quickly because of my former exec experience. I can do more with my time because I know how to use tools and automate processes. Solopreneur life has always felt freeing for me, instead of overwhelming.

I want to empower other one-person businesses to take control of their time, streamline their processes, and free themselves from boring/tedious work.

I create resources for other solopreneurs including eBooks, courses, and my newsletter. I also provide 1:1 consulting for people looking to improve their business operations.

Gain freedom in your solopreneur life through optimization. Check out my resources here. ⏬

start.annabyang.com

Content Workflow Consultant

I help content creators, freelancers, and agencies manage their content - for themselves and their clients.

- I can build a 𝗖𝗮𝗹𝗲𝗻𝗱𝗮𝗿 𝘁𝗼 𝗥𝗲𝗽𝘂𝗿𝗽𝗼𝘀𝗲 𝗖𝗼𝗻𝘁𝗲𝗻𝘁. Publish a thing? I'll use automation to build a to-do for you on future date(s) to turn that blog post into two LinkedIn posts. Or turn a LinkedIn post into a Tweet. Or re-share a link to your Substack. Repurposing is easy. I'll make the repurposing calendar a piece of cake.

- I can build a 𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗟𝗶𝗯𝗿𝗮𝗿𝘆. Everything you publish on your blog, Substack, newsletter, etc. will automatically feed into a list. I use automation to connect links to drafts, artwork, clients, and more. No more digging: one central location to manage all of your content.

- I can do a 𝗪𝗼𝗿𝗸𝗳𝗹𝗼𝘄 𝗥𝗲𝘃𝗶𝗲𝘄. We'll do a video call and you show me what you're currently doing. I'll prepare a doc with recommendations for improvement, tools to check out, and other tips to simplify your life.

Zapier

Senior Community Specialist

Floxies Community

Founder and Community Manager

NoCodeOps

As the Community Manager at NoCodeOps, I have the privilege of nurturing an engaging and inclusive space for professionals passionate about the no-code movement within the realm of operations.

My key responsibilities include:

Community Building: From a starting point of 50 users, I've built and fostered a community of nearly 1,000 active members on our Discord server. This involved creating user personas, an application process, and an onboarding sequence.

Event Management: Organized and hosted weekly virtual events, featuring expert guest speakers from the no-code space. This not only boosted member engagement but also established NoCodeOps as a trusted source of industry knowledge.

Content Creation: Created and managed content across multiple platforms including YouTube and LinkedIn, resulting in significant increase in viewership and engagement.

Partnerships & Collaborations: Developed a partnership program with defined benefits and tiers, attracting 18 partners. Additionally, collaborated with external agencies to offer educational bootcamps for our members.

Leadership & Team Management: Onboarded and managed an assistant, which significantly developed my leadership and people management skills.

My role extends beyond these tasks as I constantly strive to bring value to our community members, exploring new ways to foster collaboration, drive engagement, and promote the shared learning experience.
My commitment to our community at NoCodeOps is driven by a deep belief in the transformative power of the no-code movement and the communities that support it.

Community Manager

Freelancer

User Experience Designer

Freelance

Providing written and colloquial knowledge of the following languages: Italian (mothertongue), English (fluent) and Spanish (fluent)

Levels from basic to advanced

English, Italian, Spanish Language Tutor

UXBeginner.com 

UI/UX Designer

Dulwich hamlet junior school 

High Level Teaching Assistant, Senior Midday Supervisor, ASC Supervisor

3SIX5 Digital Agency | 0808 1866 365

Junior Webflow Developer

Rosendale Primary School

Providing support for children with Special Educational Needs. 
Working on a 1-1 basis but also delivering classes to a small group of children and running a music group intervention.

Learning support assistant (SEN)

👩🏻‍💻 I Design, Build, Automate and Manage Communities on Discord Founder At Floxies Community | Community Manager at NoCodeOps

Passionate community builder and tech enthusiast, I have successfully transitioned from working as a primary school teacher to becoming a tech leader, leveraging my skills in UX/UI design and Webflow development.

As the Founder of the Floxies Community, I've created an empowering platform for over 1500 women in UX/UI design and Webflow development. Our weekly "Wonder Wednesdays" live events provide our members with valuable insights from industry experts, fostering a vibrant and supportive learning environment.

In addition to Floxies, I work as the Community Manager for NoCodeOps, where I've built a thriving community centered around no-code operational solutions.
Our weekly live events bring in thought leaders from the no-code space, further enhancing the knowledge and skills of our community members.

My unique blend of creativity, technical skills, and community-focused approach has not only allowed me to build and nurture these communities but has also established me as a thought leader in the tech space.

I’m continuously seeking out new ways to grow and optimize our communities, fostering a culture of learning and mutual support. I believe in the transformative power of communities and the limitless potential they hold for individual growth and industry innovation.

In my free time, I enjoy playing the piano, playing soccer and playing video-games
(yes, I love playing in general! 😜).

I am also a proud member and Ambassador at Women TechMakers.

- 

👩‍🏫 Be human
👩‍💻 Be kind
📚 Learn all life

Claudia Cafeo 🏳️‍🌈

Another day, another talk.
This was a particularly special one. 🇬🇧🇮🇹

I had the honour of speaking at the Italian Cultural Institute London, sharing my journey — in Italian — with a room full of curiosity, energy and meaningful conversations.

We explored:

▫️AI and automation beyond the buzzwords

▫️how global communities are built and sustained

▫️leadership across borders

▫️and what must remain deeply human in a tech-driven world

As always, my message was clear:
AI shouldn’t replace people - it should empower them.
That's what I work on every day in NoCodeOps by Zapier at Zapier, and it’s also why I founded Floxies Community: because I strongly believe in collective growth.

💡 Technology moves fast.
But people decide where it goes.

Grateful for the invitation.
Proud of the conversation! 🙏

Fabio Casali, Paolo Taticchi, OMRI, Catrina Daly 

--- --- ---

🇮🇹
Un altro giorno, un altro talk.
Questo è stato particolarmente speciale.

Ho avuto l’onore di parlare all’Istituto Italiano di Cultura di Londra, condividendo il mio percorso — in italiano — con una sala piena di curiosità, energia e conversazioni significative.

Abbiamo esplorato:

▫️ l’AI e l’automazione oltre i buzzwords

▫️ come si costruiscono e si mantengono community globali

▫️ la leadership oltre i confini

▫️ e ciò che deve rimanere profondamente umano in un mondo guidato dalla tecnologia

Come sempre, il mio messaggio è stato chiaro:
l’AI non dovrebbe rimpiazzare le persone - dovrebbe potenziarle.
È ciò su cui lavoro ogni giorno in NoCodeOps by Zapier, ed è anche il motivo per cui ho fondato la Floxies Community: perché credo profondamente nella crescita collettiva.

💡 La tecnologia si muove velocemente.
Ma sono le persone a decidere in quale direzione andare.

Grata per l’invito.
Orgogliosa della conversazione! 🙏

Sr. Community Specialist @ Zapier | Founder of Floxies Community | Building D.A.M.N. awesome Discord communities

From the chapter: Community goals. ✨
Dominic Norton found out I was speaking at Event Tech Live today so not only did he come to support, but I also got to witness his absolute talent in action, representing and advocating for Zapier from stand to stand. 🔥

For those of you who don't know, Dom is a no-code educator, social entrepreneur, and an amazing educational content creator.
He's worked at the intersection of culture and technology for years; from founding incredible initiatives like 'Missing Black People' to teaching no-code in universities and helping thousands of people turn ideas into real products without needing to write complex code.
He's one of those rare educators who makes things feel simple, accessible, and genuinely empowering.
Genuinely chaffed to have had the chance to spend some time together and learn some more from you today, Dom! 🙂

We build communities with people and passion. 
Businesses need passionate communities for their growth and GTM efforts. 
It’s a no-brainer: the work we do today is building the companies of tomorrow.

I just had the most amazing weekend recharging my batteries after Event Tech Live - (I followed your advice, Valentina!) 

During our panel, we dove into all things: 
▫️Business
▫️Building with intention
▫️Consistency
▫️Engagement, retention, activation, revenue
▫️The reality of running community AND events
▫️Mental health

I'll be honest - I always feel a little anxious before going on stage.
But all it takes is four incredible community pros jamming together…
and suddenly the fire kicks in. 🔥

Francisco Opazo, Valentina Ruffoni, Faisa Mohamed, it's always a pleasure to learn, grow and build alongside you!

It's so refreshing to talk to people who get you. 
Emile van Zyl and I just had a great chat about all things community and building professional communities for companies on Discord. 

We talk to thousands of people every day, we move so many pieces internally, we build trust and relationships, we push the cart whilst elevating others. 

Yet our jobs can make us feel so lonely and invisible at times. 

We know what we do and why we do it, we just constantly need to learn on how to improve the story we tell. 
▫️
▫️
▫️
#communitymanager #discord #tech

Rumor has it our Zapier Solution Partner Deborah Butler and her team at Savvy Automate are going to teach you how to build an AI workflow to manage your meetings and meeting prep. Tune in! 👇

Open article: Build AI Agents with Zapier: Automate Meeting Prep, Slack, and Your Week · Luma by luma.com

Build AI Agents with Zapier: Automate Meeting Prep, Slack, and Your Week · Luma

Hiya my LinkedIn people! 👋
Missed me?!
I've been out and about making waves at SaaStr.ai today! 
I already met with some awesome companies and professionals who are SO ready to innovate and completely level up the way they work.

If you're around, come and find Kel Kurekgi, Kelly Goss, Dominic Norton and yours truly by the Zapier booth tomorrow - we have some serious business to take care of! 😎 ⚡

Much needed event recovery mask! Haha 
Thank you Vendelux!🙏
Spoke with hundreds of people at SaaStr.ai yesterday and I'm now already thinking about our upcoming Zapier Xmas workshop on the 12th! ⚡
If you're in London, this is your chance to start building AI solutions at your company - send me a DM and I'll book you in. 

In the meantime... charging rapidly 🔋

Thank you for stopping by our stand today! 
Can't wait to hear how you'll 10x your businesses using our Zapier orchestration! ⚡

Working remotely sometimes makes you forget how powerful human connection really is.

Today I headed down to the Zapier stand as SaaStr.ai London event, spending some time with the brilliant Claudia Cafeo 🏳️‍🌈, Kelly Goss, Dominic O Norton LTD  and of course, some present and future Zapier customers.

As CX leaders, it can be easy to move further away from direct customer communication, outside of escalation calls. Our day is filled with other tasks, priorities, and challenges. But (and it’s a huge but), being able to explore use cases, unlock customers, and discover new potential opportunities in real time is such a privilege that is real easy to forget.

If you want to be a better CX leader…

🗣️ Talk to your customers directly. 

❗️ Understand what’s important to them.

🤝 Demostrate that you are real, and you really do care.

These seemingly small things that get pushed down your priority list is what got you to where you are today. Don’t lose sight of it.

#CX #SaaSTR #Customer #CXLeadership #AI #Automation

"All I want for Xmas... is an AI Agent" 😜 🎄
Don't fight it back, you know that's a little bit of you, too. 😏
Wait no more: come build one with me and Kelly Goss in London! 🇬🇧

Kelly is one of our awesome Zapier Solution Partners, which means you get to learn from professionals who not only know the inside-outs of Zapier - they literally make a living building Zapier solutions for their clients. 

We will set camp at Ramen Club - London's #1 coworking community for tech founders - in Dalston one more time (thank you Charlie Ward!). 

🧑‍💻 Who is this for?
This event is open to all professionals who know they could do things:
▫️better
▫️faster
▫️smarter
 …or who simply know they need to start getting up to speed with the latest technologies.
We’ll show you how simple it is to build your first Zapier AI Agent - and we'll also look at your use cases to help you build even more.

What else?
🎄 Bring your most outrageous Xmas jumper
💻 Bring your laptop
⚡ RSVP in the comments! 🙂 ⬇️

taplio

The Battle

Anna Burgess Yang

Claudia Cafeo 🏳️‍🌈

Followers

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Performance ScoreClaudia Cafeo 🏳️‍🌈's LinkedIn Performance

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taplio

The Battle

Anna Burgess Yang

Claudia Cafeo 🏳️‍🌈

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Claudia Cafeo 🏳️‍🌈's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreClaudia Cafeo 🏳️‍🌈's LinkedIn Performance