Anna Burgess Yang

ABY Creative

I am a niche writer in fintech, banking, and product management. My areas of subject matter expertise include mortgage origination, commercial lending, risk management, payments, open banking, product ops, product analytics, and payroll technology.

Learn more: annabyang.com

𝗙𝗶𝗻𝘁𝗲𝗰𝗵/𝗕𝗮𝗻𝗸𝗶𝗻𝗴 𝗖𝗹𝗶𝗲𝗻𝘁𝘀: Ramp, Mercury, Independent Banker, BankBeat

𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗖𝗹𝗶𝗲𝗻𝘁𝘀: Zapier, Mixpanel, Writer, Gorgias, OpenPhone

(and a lot more!)

Fintech Writer + Product-Led Content

Tinkering With Ideas

I share practical how-to guides: how to set up different tools, how to improve your workflows, and how to incorporate automation. Bi-weekly newsletter and weekly step-by-step tutorials. 

www.tinkeringwithideas.io

Chief Everything Officer

Campfire Labs

I developed relationships with current and potential clients, chatted about content strategy, scoped out projects, and worked with an amazingly talented team of creatives.

- Built out the sales function, including strategy and process
- Introduced a new retainer model to meet customer demand and increase average deal size

Account Director

Animalz

I provided high-quality content (blog posts, eBooks, pillar pages) for clients, with a specific focus on product management, product adoption, and product analytics. My background as a product manager put me in a unique position to write from knowledge and experience.

𝗖𝗹𝗶𝗲𝗻𝘁𝘀: Appcues, Amplitude

Content Marketing Manager

Suntell

I was the intersection of products and services within the company.  I managed the customer service department, ensuring overall customer satisfaction from implementation to support.

Director of Customer Success

As a product manager, I identified ongoing product needs, including clearly identifying scope and resources.

Product Manager

Senior Implementation / Training Specialist

Park Bank

I conducted internal reviews for compliance exceptions and implemented a bank-wide risk management solution. I also processed mortgage loans, from underwriting to preparing loan docs for closing. Prior to that, I worked as a teller/customer service representative.

Loan Processor/Loan Operations

Freelance Fintech Writer + Product-Led Content | Operations Advice for Solopreneurs | Career pivots are fun. 🎉

I'm a freelance content marketer and journalist.
I share practical tips for solopreneurs.
I also like naps.

In 2021, I quit my job as a corporate executive at a fintech and pivoted to an entirely new career. 18 months later, I decided to bet on myself. I became a full-time freelance writer and solopreneur.

My solo business grew quickly because of my former exec experience. I can do more with my time because I know how to use tools and automate processes. Solopreneur life has always felt freeing for me, instead of overwhelming.

I want to empower other one-person businesses to take control of their time, streamline their processes, and free themselves from boring/tedious work.

I create resources for other solopreneurs including eBooks, courses, and my newsletter. I also provide 1:1 consulting for people looking to improve their business operations.

Gain freedom in your solopreneur life through optimization. Check out my resources here. ⏬

start.annabyang.com

Content Workflow Consultant

I help content creators, freelancers, and agencies manage their content - for themselves and their clients.

- I can build a 𝗖𝗮𝗹𝗲𝗻𝗱𝗮𝗿 𝘁𝗼 𝗥𝗲𝗽𝘂𝗿𝗽𝗼𝘀𝗲 𝗖𝗼𝗻𝘁𝗲𝗻𝘁. Publish a thing? I'll use automation to build a to-do for you on future date(s) to turn that blog post into two LinkedIn posts. Or turn a LinkedIn post into a Tweet. Or re-share a link to your Substack. Repurposing is easy. I'll make the repurposing calendar a piece of cake.

- I can build a 𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗟𝗶𝗯𝗿𝗮𝗿𝘆. Everything you publish on your blog, Substack, newsletter, etc. will automatically feed into a list. I use automation to connect links to drafts, artwork, clients, and more. No more digging: one central location to manage all of your content.

- I can do a 𝗪𝗼𝗿𝗸𝗳𝗹𝗼𝘄 𝗥𝗲𝘃𝗶𝗲𝘄. We'll do a video call and you show me what you're currently doing. I'll prepare a doc with recommendations for improvement, tools to check out, and other tips to simplify your life.

Blackbaud

Senior Program Manager

Affirma

• Led large-scale technology and digital marketing projects for entities such as Microsoft, GEICO, and Expedia in collaboration with these departments: Microsoft - Federal Government, AI, Identity, GDC, Business & Industry; GEICO - XD Design & Mobile Dev, and Expedia - Strategic comms & Design comms.
• Established detailed project roadmaps, including timelines, budget, resource management, UAT coordination, contingency plans, change management logs, and RACI matrix tables to meet desired business requirements and SoWs. 
• Analyzed, ideated, and developed strategies for improved methodologies, processes, procedures, tools, and implementations; created more streamlined and efficient solutions that increased overall productivity by 20%.

Program Manager

Microsoft

Contract Program Manager with the Microsoft Federal Operations team.

• Managed end-to-end Volume Licensing (VL) launches utilizing the Operations Delivery Lifecycle (ODLC) and RACI framework to assess Federal business impacts, connect key resources, and create project plans.
• Collaborated with global partners, stakeholders, and cross-functional teams to develop long-term, innovative solutions that increased efficiency by 30% for cloud computing software and tools.
• Analyzed KPIs of the VL line of business to identify process improvement opportunities, resulting in a 20% reduction in overall AHT and a 15% increase in feature enhancements, positively impacting revenue growth.
• Strategized and composed streamlined project management methodologies, process diagrams, tools, and documentation to aid the Federal Operations team.

Vanderbilt University Medical Center

• Technical leader of the legal-binding electronic signature deployment for all of VUMC.
• Managed and created processes, technical support documentation, and website content for better end-user adaptation and learning references.
• Provided technical end-user support throughout the VUMC Software Store as the first point of contact for all electronic signature users, provisioned and de-provisioned software licenses.
• Accomplished a successful deployment of SSO for the entire VUMC network of users.

Information Technology Program Manager

PermaTherm

• Developed and implemented technical solutions within the Salesforce platform and HubSpot (Sales Hub) that resulted in established automated processes and increased the overall annual growth year over year.
• Configured and managed the Pardot & HubSpot (Marketing Hub) for the entire sales department to have automated email communications throughout their journeys. 
• Vendor management included overseeing the web setup and design for UX/UI that accelerated SEO traffic by 20%. 
• Provided technical support for all technology platforms, force.com, and the first point of contact for AEs.

Communications Manager | Business Analyst

All Cables Connected, Inc.

• Built and developed the project team to create maximum performance, purpose, and direction utilizing CRM tools.
• Provided technical support for users utilizing business, industry, and technology knowledge. 
• Collaborated with the web design team to develop the company’s website and logo, resulting in brand awareness, which helped increase the overall SEO.

Project Manager & Coordinator

Hi, I’m a Program Manager with 7+ years of experience leading complex, cross-functional projects across the tech space—from software development to system integrations and process improvements. I bring clarity, structure, and focus to dynamic environments, helping teams align and deliver outcomes that matter.

At the core of my work is a growth mindset. I’m passionate about learning, embracing new challenges, and continuously improving how we build, communicate, and deliver. I love partnering with engineers, designers, and stakeholders to turn vision into execution—creating solutions that meet real customer needs.

I stay calm under pressure, navigate ambiguity with confidence, and approach each project with curiosity and empathy. I’m always exploring new tools and methodologies to help teams collaborate more effectively and drive impact at scale.

Above all, I believe in the power of inclusive teamwork, continuous learning, and using technology to empower others. Let’s connect!

taplio

The Battle

Anna Burgess Yang

Shea Garrett

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?