AI Marketing Masters by Annika Helendi

Helping marketers and solopreneurs leverage AI so they could easily do a 5-person job alone. 

Follow my Youtube channel for free automation tutorials and join the AI Marketing Masters community to get access to all the shortcuts - blueprints, templates and prompts.

Founder

astronaut.marketing

Custom SEO-driven growth strategies for B2B SaaS startups in the $1-10M ARR range.
// Strategy creation, consulting and advisory
// Open to fractional CMO roles

Fractional CMO, Growth Consultant, SEO Strategist

Blessed Pirate

Get weekly LinkedIn posts for publishing. Build your personal brand as an expert - https://blessedpirate.com

ContentFly

* Developed and implemented the go-to-market strategy
* Bootstrapped ContentFly to $500k ARR in 2019
* Developed and launched 2 add-on products

Co-Founder & CMO

Dashbird

* Developed and implemented the go-to-market strategy
* Built the initial marketing team
* Raised a seed round of $800k in 2018

Teamweek 

* Took over and lead a 12-person internationally distributed team 
* Revamped the business and turned it profitable in 2 months. 
* Grew the revenue by 100% in 2017 (to $700k ARR).

Toggl

* Generated 1.8 million signups over 4 years without a marketing budget (60% year-over-year growth)
* Put together and lead the initial marketing team
* Worked with cross-functional teams to create growth loops, improve the product experience and customer lifetime value.

Head Of Marketing

🪭AI fangirl. Founder. Marketer.

📌 Helping B2B startups grow since 2012

📌 Generated close to 2 million SEO signups in Toggl (and helped to generate many more millions through my consulting work)

📌Favorite roles: founder, CEO, CMO, fractional CMO, SEO strategist, growth consultant

📌Career highlights: made Teamweek profitable and scaled it to €700k ARR with a fully distributed remote team, raised a seed round for Dashbird, launched a bunch of bootstrapped startups during Covid that all failed, been able to avoid having a boss for over 5 years, worked with over a 100 founders, launched a profitable side-business (Blessed Pirate).

Annika Helendi

We are hiring at Vacation Tracker! 

Want to work with me and David Vero in a fully remote, work-from-anywhere B2B SaaS? 

We are looking for a full-time (video-first) Content Marketing Manager to join our marketing team. 

To apply, you must either have a personal Youtube channel, or a company one you have worked on. Please use this form to apply and to get more information - https://lnkd.in/d7znqDBq 

📷 picture from our last team meetup in Greece. 

📌 I've been working on growing Vacation Tracker since September 2025. We are lean and innovative and we have REALLY ambitious plans for dominating the HR space. 

We also have a new hotshot $100M+ CEO Martin Gourdeau who joined at the same time as me and is leading the team with a great vision and experience. 

So, if you want to know more about the company's history (see how the founders Slobodan Stojanović and Lav Crnobrnja got started with it and grew it to close to $3M ARR) and plans for future, then check out these videos here - https://lnkd.in/dRxaTRTp

I’m deeply passionate about customer service quality. Many doubt AI can help. I prove otherwise.Today’s customers want fast, genuine help. It’s frustrating to see so many brands miss the mark on customer service. Replying slowly, manually. Or using dumb chatbots.Customer experience is so much more than just answers or technology. It’s about values. It shapes how people feel... both who are receiving and providing support.We built Askly to bring together AI and humans in a balanced, high-quality way. Our customers include hundreds small businesses, but also leading brands like Hilton, Confido, Klick, Goldtime, Given, ON24, ONOFF, Bauhof, Macta Beauty, etc. Try Askly free or book a demo: www.askly.me 

Sandra Roosna

Kuidas oleks 29. jaanuarist teha uus riigipüha: Molutamise päev! 💫 
Yes, please! Go for it, Estonia! 🇪🇪

Arvestades seda, et:
a) enamik riigipühi on kevadel ja suvel (Eestis on neid üldse vähe)
b) talv on pikk ja pime (stressis inimeste arv kasvab)
c) milline töötempo on mõnedel jaanuaris (räägin siin endast)...

...kuluks üks teadlik aeglasem päev keset talve täiega ära! 💛

Kuupäeva valik on vägagi loogiline, Fred Jüssi sünnipäev.

Teeme ära?

Allkirja saab anda, link on kommentaarina. 👇

Intelligent customer service | Askly is built by one of your customers | For your customer service & sales team | Perfect human + AI blend |

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Welcome to Askly family, Confido!

Confido started using Askly to introduce their services and new Digital Clinique solution. We help them delegate predictable customer questions to AI Assistant designed for human-like behavior, removing language barriers and delivering support 24/7.

The first results are pretty good: 
✅ 72% of topics handled entirely by AI
✅ 28% of conversations led by the team

This is a perfect example of seamless synergy between human expertise and AI. Especially, when a customer service team led is also AI expert. 
Ene Nuut is doing an outstanding job driving this transformation. 

By turning website visitors into active participants, her team is not just reducing bounce rates, they are building a more convenient, always-available bridge to their future loyal customers. Helping them find the right service much faster. 

Our team is thankful for the trust and courage: 
Sandre Elland, Ene Nuut and whole Confido team. 💪 

For more progress ahead this year!

#customerservice #AI #askly

Mul on suur uudis ja veel suurem palve! 
Alustasin detsembris Junior Achievement nõukogu liikmena. 

Eelmisel aastal kutsusid Kersti Loor ja Epp Vodja mind JA nõukogu liikmeks.
Junior Achievement on üks tugevamaid majanduse võimendajaid Eestis. 

Olen ise noorena õpilasfirmat teinud. See oli minu kooliaja eredaim mälestus. 

Viimase 33 aasta jooksul on Eestis õpilasfirmat teinud kokku üle 25 000 noore, kellest paljud on edukad inimesed. 

Mina loodan, et õpilasfirmat teevad ka minu lapsed ja veel rohkem noori.

Täna palun teie kõigi abi: 
Toeta JA tegevust nüüd ja praegu, sest Taavet Hinrikuse ja Sten Tamkivi asutatud fond Skaala kahekordistab iga vilistlase annetuse JA Eestile! 
Mina juba toetasin. 

JA-l on suur eesmärk: koguda 90 000 eurot, mis ei ole utoopiline. 
Hetkel on 46% summast juba koos.

See ei ole lihtsalt toetus, vaid investeering tulevikku, et veelgi rohkem noori saaks ettevõtlusõpet. 

JA vilistlaste seas on näiteks: 
Kaarel Kotkas, Sten Saar, Karoli Hindriks, Robin Saluoks, Mari Hunt, Sander Saar, jpt. 

Suur tänu neile, kes on juba toetanud:
Marko Oolo, Martin Villig 🇪🇪, Gert-Kristjan Rungi, Oliver Peek, Kristo Timberg, Regina Soop, Sten Rinne, Margus Potisepp, Andres Kostiv, Sten Pisang, Madis Vodja ja paljud teised. 
💛 
Toetada saab nii ettevõttena kui ka eraisikuna: 
SA Junior Achievement Eesti 
SEB Pank EE461010220028714012 
LHV Pank EE867700771001380090 
Swedbank EE772200221021640723

Seni suurim toetus on olnud 15 000 eurot. 
Iga jagamine ja toetus loeb, sest ettevõtlus ongi Eesti majanduse tulevik.

If your workday is mostly sitting or standing, do not pretend this is healthy! 
✅ My first gym visit of 2026 is done. 

Last year I managed to visit gym, at least for 15 minutes, almost every workday. 

As Jordan Peterson said, we take a better care for our pets than ourselves.
Self care is tough. 

If you have a dog, walks are non negotiable.
Morning. Evening (rain included). 
So today, walk your little puppy to the gym ;) 

Posting this for accountability. 
Here is to the daily (at least short) gym workouts!

Annual Investor Meetup done. Zero churn against giants: how Askly is outperforming Intercom and Zendesk. And learning to scale.

In 2025 we’ve seen no losses to major competitors. Only a few shifts to free tools. 

We processed 4.5 million conversations to introduce intelligent customer service solutions.

Developed a seamless option to switch between all three service modes in one platform:
100% Human.
Human + AI.
100% AI.

Built for real business needs. With empathy and CX as priority. 

The future: 
In the next 5–10 years, 85–95% of service work can be handled by AI.
Humans do what they can do best: high-value customer interactions. 
AI training will be done on the background.  

Voice Agents + more and more intelligent AI Assistants are on our roadmap.

Thank you for supporting our journey and a new level of intelligent customer service. Ivo Remmelg, Harri Tallinn, Kuido Lepik, Aive Uus, Henri Kroosmann, Rando Rannus, Andrius Dapkevičius, Karol Kõrm. 

#Askly #AI #CustomerService #Innovation

Humbled to share, after years of painful attempts, I’m finally skiing and actually loving it.

All because it’s so cool to be a beginner (or a loser) and eventually become "good" at something. 
No matter whether you start at 20's, 30's or 40's or above 🫣 

I feel deep respect for people who dare to be bad for a long, long time... but who keep going and don't take their failures too seriously. Guess that's what I was training on the mountains. The attitude, not the muscles.

Noored on tulevik. Ettevõtlus on tulevik. 
Kui anname noortele platvormi ja süstime julgust, homme kirjutavad nad peatüki, mis teeb Eesti edukamaks, kui me unistadagi oskame.

Paljude Eesti ükssarvikute ja edulugudega leiab seose Junior Achievement Õpilasfirma programmiga (JA Eesti). 

Olles ise õpilasfirma programmi läbinud, tean, kui väärtuslik kogemus see on. Minu kooliaja kõige põnevam õppeprogramm. 

Uut ettevõtjate põlvkonda on juba toetanud paljud, nii oma ettevõttete alt kui ja eraisikuna. See on hindamatu investeering Eesti majandusse. 💪 
 
Skaala fond (Taavet Hinrikus ja Sten Tamkivi) on pannud JA Eesti tegemistele õla alla ning kutsuvad panustama ka teisi JA vilistlasi. 

Skaala duubeldab vilistlaste toetused JA Eestile, ehk iga vilistlase panus on nii topeltmõjuga: 
200 € = 400 €

Meie eesmärk on koguda kokku 90 000 eurot.
61% eesmärgist on koos. 

Selle abil saab Eestis igal aastal +3000 noort ettevõtluskogemuse.  

Mina toetasin. Toeta Sina ka! 💛 

Toetada saab nii eraisikuna kui ettevõte kaudu: 
SA Junior Achievement Eesti 
EE772200221021640723
Selgitus "vilistlane".

Pildil olen suunamas noori ettevõtjaid. Olen nende kuttide DJ teenust kasutanud mitu korda erinevatel üritustel. Nad pole kordagi alt vedanud. Ägedad!

2025. aasta statistika: iga Askly tiimi poolt loodud AI-põhine juturobot tõi mõõdetavat kasu. Mitte ühtegi ebaõnnestunud projekti! 

Tehisaru on tulnud, et jääda. 

Kuid Askly tõestab, et ka juturobotid saavad olla personaalsed ja asjalikud!  

Kui oled saanud mõnelt ettevõttelt vastuse, mis oli kiire, personaalne ja asjalik, siis tõenäoliselt oli selle taga Askly. 

𝗢𝗹𝗲𝗺𝗲 𝗮𝗿𝗲𝗻𝗱𝗮𝗻𝘂𝗱 𝗷𝘂𝘁𝘂𝗿𝗼𝗯𝗼𝘁𝗲𝗶𝗱 𝗻𝗶𝗶 𝘀𝘂𝘂𝗿𝘁𝗲𝗹𝗲 𝗸𝘂𝗶 𝘃𝗮̈𝗶𝗸𝗲𝘀𝘁𝗲𝗹𝗲 𝗲𝘁𝘁𝗲𝘃𝗼̃𝘁𝗲𝘁𝗲𝗹𝗲, 𝗸𝗲𝗹𝗹𝗲 𝗷𝗮𝗼𝗸𝘀 𝗸𝗹𝗶𝗲𝗻𝗱𝗶𝗸𝗼𝗴𝗲𝗺𝘂𝘀 𝗼𝗻 𝗽𝗿𝗶𝗼𝗿𝗶𝘁𝗲𝗲𝘁:
Klick, Rahva Raamat, Macta Beauty, Amserv, Tez Tour, Goldtime, Ülemiste keskus, Confido, Eesti Loto, 
aga ka värsked ettevõtted: Korilane, Nuckö Fashion, Külmavares jt.

Kui sinu ettevõttes on klientidega suhtlus täna peamiselt käsitsi... tule ka tasuta webinaridele. 🖥️

Üks on mõeldud e-poodidele ja teine teenusepakkujatele. 

𝗠𝗶𝗱𝗮 𝘄𝗲𝗯𝗶𝗻𝗮𝗿𝗶𝗹𝘁 𝗼𝗼𝗱𝗮𝘁𝗮: 
▫️1 tunniga saad valmis kliendisõbraliku ja kasutamiseks valmis AI-põhise juturoboti
▫️Saad valida, millises ulatuses juturobot vastab iseseisvalt ning mis teemad suunab edasi sinu meeskonnale
▫️ Kiirendad müüki: seadistame juturoboti hankima ka kliendivihjeid 

Juturoboti paneme vastama igale kliendile sobivas keeles ja vajadusel kuni neljas kanalis: 
𝗰𝗵𝗮𝘁-𝗮𝗸𝗻𝗮𝘀 𝘃𝗲𝗲𝗯𝗶𝗹𝗲𝗵𝗲𝗹
𝗙𝗕 𝗷𝗮 𝗜𝗚 𝘀𝗼̃𝗻𝘂𝗺𝗶𝘁𝗲𝗹𝗲. 
Teeme sissejuhatuse ka uude hääl-AI lahendusse! 📲

🗓️ Vali endale sobiv webinar:
𝗘-𝗽𝗼𝗼𝗱𝗶𝗱𝗲𝗹𝗲: 28.01 kell 11.00–12.00
𝗧𝗲𝗲𝗻𝘂𝘀𝗲𝗽𝗮𝗸𝗸𝘂𝗷𝗮𝘁𝗲𝗹𝗲: 29.01 kell 11.00–12.00

Osalejate arv: kuni 50

Vajalik: 
Sülearvuti ja veebileht, kuhu juturobot lisada. 

👉 REGISTREERIMISEKS LINK on kommentaarina. 

Webinar on algajasõbralik, nii et oodatud on kõik, kes saavad ja soovivad oma klienditoe taset tõsta. 

Ette suur tänu kõigile, kes jagavad. ❤️

Courage to challenge today and reshape tomorrow. 
There is a beauty in following people who are doing it. 

Jaanika Merilo shared recently the Top LinkedIn Influencer list in Estonia by Favikon. 🇪🇪

Seeing legends like Markus Villig, Taavet Hinrikus, Ragnar Sass and Kristo Käärmann on this list reminds us that small nations can lead global revolutions.

I am grateful to be part of Estonia’s Top 20 driving this change:
Jaanika Merilo
Markus Villig
Ragnar Sass
Frank Sondors 🥓
Milo Radulovic
Anastasia Georgievskaya
Kristo Käärmann
Kristel Kruustuk
Anett Numa
Martin Villig 🇪🇪
Valentin Feklistov
Andre V.
Helo Tamme, MA, EHRS
Sandra Roosna
Andres Lehtmets
Brayen Jaksman
Sten Krinpus
Yuriy Jexenev 🇪🇺🇪🇪🇰🇿
Taavet Hinrikus
Emre Tinaztepe

💛 Great job everyone! 

Adding a few more to the list for more inspiration: 
Gerlyn Tiigemäe, Krista Teearu, Urmo Keskel, Marelle Ellen, Eia Uus, Anu Tähemaa - Corporate Maestro, Riin Reinola, Irene Annus - palgateadlikkuse autor ja teerajaja Eestis

Kaks peamist põhjust, miks juturobotid jätkuvalt nii tihti pettumust valmistavad:

1️⃣ Juturobot sai küll kuidagi valmis, aga edasine arendamine jäi mitte-spetsialisti kätte. Enamasti jäi ka pooleli. 

Oluline on teadvustada: ükski AI Agent, AI Assistent ega juturobot ei saa kunagi lõpuni valmis. Neid on vaja pidevalt edasi arendada, täiendada, koolitada. 
Nagu meeskonna liikmeid. Seda sageli unustatakse. 

2️⃣ Isetegemise illusioon. Enamasti saab juturoboti arendamise ülesande keegi, kelle jaoks tegu on esimese juturobotiga. 🛠️❌  >90% SME valdkonnas. 

Tööriistakastil oli kirjas, et igaüks saab lihtsasti hakkama: 
Lae fail üles või lisa veebilehe URL ja ongi juturobot valmis. 

Kokkuvõttes, nii saab väga kehv juturobot valmis. 

Klienditoe automatiseerimine on üpris keeruline valdkond, kus detailid määravad kliendikogemuse. 

Seepärast otsustasime pakkuda Askly täisteenust, kus meie meeskond seadistab juturoboteid. Võtame AI teadmiste halduse ja tehnilise poole ka enda kanda. Võtame ka vastutuse. 

Keda teema kõnetab, siis tänaseks Askly AI abil saab pakkuda 24/7 klienditeenindust 30-s keeles (pole vaja laienemise korral inimesi juurde palgata) ning erinevates kanalites:
✅ Veebilehel  ✅ Telefoni teel  ✅ Instagramis  ✅ Facebookis

Emailidele hetkel Askly veel ei vasta (küll aga need jõuavad ka Askly tarkvarasse), tulevikus loodetavasti õnnestub ka selles kanalis kvaliteetset automatiseerimist pakkuda.

𝐓𝐇𝐄 𝐖𝐀𝐋𝐋 𝐎𝐅 𝐑𝐄𝐒𝐔𝐋𝐓𝐒: Laying the foundation for better customer service. 🏆

AI in customer service isn’t about replacing the human touch. It’s about protecting it. 
Giving your team superpowers. 
And making sure no customer is left waiting. 

At Askly we are grateful to support many teams as they redefine efficiency:

🔥 Klick Eesti AS: moved 80% of communication to Askly chat.
🔥 Bauhof Group AS: dropped emails by 45% and calls by 50% after implementing Askly.
🔥 24-7 Fitness: 67% automated with >90% helpful answers.
🔥 Eesti Loto: 63% of FAQs handled 24/7 in seconds with a human-like AI.
🔥 Tez Tour: beyond handling 9500+ replies, AI has identified over 50% of new customer leads. 

From Tartu University Hospital and Confido to Partnerkaart by TKM Finants AS many organizations are proving with us that AI is no longer an experiment. 
It’s a foundational for better customer service.

If you’re looking to give your team better focus and your customers faster answers, 
we’re here to help you get started. 🦸‍♂️ 

#CustomerExperience #Askly #AI #Automation #CustomerCare #Innovation

Ma ei usu, et tehisaru juurutamise edasi lükkamine teeb kedagi eetiliseks või maailma paremaks.

Kui keegi ütleb: "me pole veel valmis" või „aga AI ju eksib“ vms...

See on sama, kui öelda, et sa ei usu kalkulaatorisse. 

Kui konkurendid ka ei usu, siis täna veel veab. Mitte kauaks. 

Täna ei takista miski tehisaru vastutustundlikku kasutamist! 

Mis on sinu raamistik, mis defineerib vastutustundlikku AI kasutamist? 

Selline arutelu kuulub 2026 aastal igasse osakonda ja juhtkonda.
Samuti igasse riigiasutusse.

Kehva klienditeenindust ei eksisteeri. 
On vaid mugavustsoon, madal prioriteet, skeptiline hoiak tehnoloogiate suhtes, vähene empaatiavõime.

Pühapäeval kell 17.44 seisin Smartposti pakiautomaadi ees. Pidin saama lapsele ürituse jaoks Tallinna teisest otsast saadetud kodust soolakaramelli. 
Ekraanile tuli teade: "Uksekood ei kehti". 

SMS oli saabunud vaid hetk tagasi, kood oli õigesti sisestatud, kuid ei toimi. 

Ees on klienditoe number. Tööaegu pole lisatud. Helistasin. 
Automaatvastaja teatas rahulikult, et pühapäeval teenindus on suletud ja soovitas vaadata kodulehte. 🤨 
Kusjuures, see on suletud L kella 15.00-st kuni E kella 9.00-ni. 

𝐊𝐮𝐢𝐝𝐚𝐬 𝐤𝐥𝐢𝐞𝐧𝐝𝐢𝐭𝐞𝐞𝐧𝐢𝐧𝐝𝐮𝐬𝐭 𝐬𝐚𝐚𝐛 𝐩𝐚𝐫𝐞𝐦𝐢𝐧𝐢 𝐤𝐨𝐫𝐫𝐚𝐥𝐝𝐚𝐝𝐚? 
Kaks aluspõhimõttet:
"Oleme suletud" ei tohiks enam klienditeeninduses üldse eksisteerida!
Sõnum "vaata kodulehte" on kliendi ignoreerimine. 
Digiajastul on need kaks kliendikogemuse surm ja halbade arvustuste allikas. 

Staatilisest infost tuleks jõuda dünaamilise kommunikatsioonini. 
Miinimumnõue: 
Siltidele ja/või automaatvastusele lisada, millal üldse abi saab, et juhtida ootusi. 

𝐈𝐝𝐞𝐚𝐚𝐥𝐢𝐬, 𝐩𝐚𝐬𝐬𝐢𝐢𝐯𝐬𝐞𝐬𝐭 𝐬𝐮𝐮𝐧𝐚𝐦𝐢𝐬𝐞𝐬𝐭 >> 𝐩𝐫𝐨𝐚𝐤𝐭𝐢𝐢𝐯𝐬𝐞 𝐣𝐮𝐡𝐞𝐧𝐝𝐚𝐦𝐢𝐬𝐞𝐧𝐢.

𝐌𝐢𝐧𝐮𝐥𝐞 𝐤𝐥𝐢𝐞𝐧𝐝𝐢𝐧𝐚 𝐦𝐞𝐞𝐥𝐝𝐢𝐤𝐬 𝐡𝐨𝐨𝐩𝐢𝐬 𝐬𝐞𝐥𝐥𝐢𝐧𝐞 𝐥𝐢𝐡𝐭𝐧𝐞 𝐥𝐚𝐡𝐞𝐧𝐝𝐮𝐬:
Telefoni numbri juurde lisatud kellaajad ja kleepsuna dünaamiline QR-kood, mis avab sinu veebilehe ja tehisarul põhineva AI Assistendi, kes omakorda otsib ise kodulehel info üles, serveerib mulle seda lihtsal kujul. 

Võtsin siis ise Gemini lahti ja trükkisin oma mure. 
Lisasin viitena, otsi vastust smartposti.ee lehelt. 
Ma sain lingi, kuhu nende lehel sisestada pakikood ja see andis mitu põhjust, mis võis valesti minna. Midagigi. 

Olen juba poole rahulikum klient, vaatamata sellele, et lõpuni murele lahendust ei leidnud. Aga tunne, et kliendi murest pole ükskõik. 

Kui AI oleks veel viisakalt ja inimlikult vabandanud, küsinud mu pakikoodi ja kas soovin, et klienditugi vaatab E-l peale, oleks klienditoe meeskonna jaoks ka E hommik ilusam. 

𝐔𝐮𝐞 𝐚𝐣𝐚𝐬𝐭𝐮 𝐤𝐥𝐢𝐞𝐧𝐝𝐢𝐭𝐨𝐞 𝐩𝐫𝐨𝐭𝐬𝐞𝐬𝐬 𝐨𝐧 𝐬𝐞𝐥𝐥𝐢𝐧𝐞, 𝐤𝐮𝐬 𝐚𝐛𝐢 𝐬𝐚𝐚𝐯𝐚𝐝:
Nii kliendid, kes soovivad rahulikult inimesega vestelda
Kui ka kliendid, kes tehisaruga on juba sina-peal 

Kirsiks tordil: scam-SMS paar tundi hiljem, mis pakkus "Smartposti uksekoodi lähtestamist". Selles suhtes on mul andmeturbe osas eraldi küsimusi...

Kuid klienditeenindus mängib rolli ka siin, sest kui see on suletud või aeglane,  loome ise rohkem ruumi ka petturitele. 

Kokkuvõttes: 
Klienditeenindus saab olla intelligentne süsteem. 
See ei eelda tänapäeval enam arendust ega suuri investeeringuid. 

Mis arvate? 
SmartPosti, DPD, Omniva, Venipak.

I’ve been waiting for this day for a long time and our team worked hard for it. 

For years, we saw two strategies in customer service:
Dumb chatbots or fully manual customer service (read: burnt-out teams). 

No good choices.
So, we built a better way. 

Askly releases a unique Support Switch. 

This is more than just a feature. It's a philosophy.

Customer service now lives in 3 realities:
• Mode 01: The Artisan. (100% Human)
• Mode 02: The Hybrid. (Human + AI)
• Mode 03: The Engine. (100% AI)

From this day on, Askly customers can switch between all three in seconds, based on their needs. 

02 matters most: those seamless human <> AI transitions... we got them smooth and beautiful. 

Here is how: AI-powered Decision Engine validates every customer question and decides if AI can handle it perfectly or if a human must step in. 

One if the biggest things we’ve ever built.

My personal answer to the chaos of chatbots. Because we want to get and provide much better support. 💛

graphical user interface, text, application

Two best questions I’ve heard an experienced CEO asking recently:
How much is actually left of the brilliance we hired our people for?
Is the way we work slowly leading our people to burnout?

In customer service and sales, this answer is often "yes". 

We’ve mistaken managing workload for high performance. It is not. 

If anyone in your team has to still answer same customer questions manually, you’re fueling the next burnout. 

What if instead of fearing AI, we would think differently:
Giving your people the space to be creative, strategic and truly present for your customers. 
And perhaps you do need less people. But give them a more quality job to be done and faster replies to all of us. 
Less is more. 

#customerservice #AI

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