I help high-achievers thrive in work and relationships 💙 | Business strategies that work on humans too | Remote wisdom from 25+ countries

Why do we use our best frameworks at work and our worst habits at home?

What if the playbooks you use to save $100K+ accounts could also save your relationships and closest friendships? 

I learned this the hard way.

After 5+ years in CS, managing $10M+ ARR, I almost lost my most important account: myself. The same frameworks I used to keep customers loyal also saved my relationships and rebuilt my life:

- Resolve conflicts before they explode
- Communicate proactively so people feel seen
- Deliver value without burning out
- Build trust that lasts

They work in business, dating, friendship, with any human, in any context, and they’re something AI can’t replicate.

Now I share what actually works:
→ Business frameworks that improve work and relationships
→ Remote work wisdom from 25+ countries
→ GTM + CS strategies that scale humans, not just headcount

Because your 9-5 skills shouldn’t clock out at 5:01.

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Hi, I’m Anthony 👋

CS leader, remote work advocate, and lifelong learner passionate about growth, habits, and helping people thrive without burning out.

Whether you're:
→ A leader looking to strengthen teams and client relationships
→ A remote professional balancing career and connection
→ Or a high-performer ready to apply proven frameworks outside of work

You're in the right place.
📬 Reach out to collaborate, connect, or just say hi!

I’m on a mission to build something bigger: a platform to help high-achievers escape burnout, embrace remote work, and design lives they don’t need to escape from.

____

As a CSM, I’ve: 

→ Scaled departments from $350K to $1.5M+
→ Managed $10M+ ARR across global SaaS accounts
→ Boosted LTV by 279% with better onboarding
→ Cut churn by 15% through scalable playbooks
→ Closed and led companies' biggest deals
→ Built AI-powered systems that scaled adoption + self-service
→ Mentored and coached new CSMs to performance faster

Behind every metric is the same philosophy: when you create people-first experiences with smart systems, growth runs on autopilot.

Anthony Boudreau

Erik Olsson

Oritain

In charge of cross-functional initiatives to optimize & facilitate sales performance and enhance impact worldwide. Responsibilities encompass strategic sales operations, tech stack management, analytics & metrics, pipeline compliance, sales training programs, and vendor management. The team is at the forefront of predictable & measurable outcomes, exceptional customer experiences, and takes the initiative to spearhead cross-departmental collaboration - sales, marketing, operations, product, finance, etc. - to deliver maximum impact and efficiency.

B2B, Tech, SaaS, Supply Chain

Senior Vice President Commercial Operations

Omnipresent

Part of early team accountable for setting operations strategy, developing the company-wide operating model, achieving net revenue targets, improving execution, boosting customer value, driving process/system/tech efficiency, leveraging internal collaboration, and improving competitive positioning; Deputy CEO. Responsibilities included all service delivery including Payroll, Benefits, Customer Success, HR Operations, People, Legal, Admin / Backoffice, IT Operations, Cyber Security, Operational Excellence; close cooperation with Product, Engineering, and Finance.

► Drove organizational hyper-growth & org design iterations: Company from 10 to 480, Operations from 2 to 160 in 2 years
► Expanded customer base from 4 to 700
► Grew geographic footprint from 5 to 60 countries
► Exploded revenue from 0 to +15M USD in 2 years; monthly NRR constantly in excess of 100%
► Implemented systems, optimized processes, leveraged automation
► Enhanced and professionalized the customer experience and the overall value proposition

HR-tech, B2B, SaaS, Startup

Chief Operating Officer

Entrepreneurs without borders

Entrepreneurs Without Borders is a global organization with a mission to help local founders in developing countries start and grow sustainable business. It is our vision that all entrepreneurship be sustainable, equal and socially responsible. We do this by offering educational content based on our framework Entrepreneur2030™ helping early stage entrepreneurs align towards the UN 17 SDGs.

Strategic Advisor

Bisnode

Engaged to build core team, set operations strategy, develop company operating model, consolidate division, enhance customer value, drive process/system efficiency and improve competitive positioning; +120 department, global impact +700, $190M P/L.

► Engagement increased 42% while driving transformation, centralisation, and personnel reductions
► Sales process efficiency improved by 9%
► Delivery accuracy (OTIF) elevated from 88% to 98%
► 38% cost reduction through operational excellence initiatives (continuous improvement, digital transformation, robotisation, etc.) leading to significant cash flow and profit contribution
► Key talent provider: 4 former staff recruited to international assignments

Big Data, Information Tech, B2B, SaaS, Financial Services

Vice President Operations

EuroMaint Rail AB

Recruited to transform and revamp the operations division. Responsible for +800 person workforce, 17 facilities. $220M P/L.

Established strategic operating model. Ran day-to-day operations and launched operational excellence initiatives including continuous improvement and lean/agile working practices.

► Improved delivery: vehicle availability up 49%, preventive maintenance debt down 62%, and known errors down 57%.
► Right-sized organization and reduced operational costs by $9M.
► Represented company with Ministry of Transportation.
► Led company improvement discussions with Board and Private Equity owner.

Heavy Equipment, Industry, Manufacturing, B2B

SABMiller

SABMiller / Bavaria is one of the largest and most prominent companies in Colombia with 4,500 direct employees, approximately 6,000 indirect employees, and +$1B EBITDA.

Selected for cross-functional leadership role to improve commercial strategy and drive sales execution. Led 8-person core team (23 nationally); impact on +1200 salesforce.

► Delivered sales force transformation through leadership development and performance management (sales field coaching).
► Achieved business turnaround from 4 years of flat growth to 6% in 2011-2012, a $240M improvement

Director Human Resources Organization Development

Drove high-performing operation to next level of excellence. Led largest region in Colombia (40% of sales volume, 10M hl) - with 5 operational centers, +700 staff, and 550+ distribution partners; $95 million cost budget; $1.6B revenue

► Achieved $9M cost reduction on $75M logistics cost base.
► 92+% customer satisfaction across all centers, moved customer service ranking from #5 to #1.
► Developed key managerial talent; 4 former staff promoted to national positions.
► Ignited sales field coaching.

B2B retail, FMCG, CPG

Director Sales & Operations

Oliver Wyman

Led strategic—and ultimately business-saving—initiatives for European MRO company. Steered 12-person team; direct line to client’s CEO and CFO.

► Closed 1 business unit, transformed debt position and inventory management practices.
► Spearheaded new lean operations and investment in new facility—worth CHF 98 million NPV.
► Achieved CHF 55 million EBITDA increase through major restructuring and cost reductions.

Strategy Consulting, Airlines, Logistics

Senior Associate

Aeroman

Promoted to lead massive expansion of MRO division. Built & led 12-person team and reported to CEO. $45M P/L.

► Discovered, pursued, and developed new sales opportunities with JetBlue and US Airways, annual value $14M
► Proposed and executed business spinoff, followed by sale to ACTS and subsequent sale of total entity to KKR; $723M deal value.
► Crafted and launched comprehensive strategic plans to achieve 10X revenue growth (from $45M to $425M).

Strategy, Airlines, Logistics

Vice President of Strategy

TACA International Airlines

TACA (now Avianca) - 17,000 employees, $3B in turnover, network covering Toronto, Buenos Aires, San Francisco, Barcelona.

► Addressed critical customer service and cost issues throughout 34 airports in intensely competitive environment.
► Led multiple project teams; reported to VPs of Strategy (Strategic Development Group - ex. Bain & Co) and Customer Service.

Strategy Consulting, Airlines

Senior Strategy Consultant

Morgan Stanley

Conducted industry analysis and provided research to intelligently advise corporate clients. Handled multiple banking projects while managing time and expectations. Developed, presented and pitched new business opportunities internally and acquired new business. Worked with Managing Directors and Executive Directors on creating and maintaining key client relationships. Managed significant equity placement on sales of Antena 3 and Telecinco.

Corporate Banking, Enterprise

Summer Associate

Senior executive with demonstrated track record in leading transformation, turnarounds, rapid performance improvement, digitalization, with 20+ years experience across Europe & Latin America. Proven leadership of competitive strategy, execution & results generation and deliver quick, sustainable results in dynamic, highly demanding contexts.

Global experience. Multi-lingual. Strong leadership. Team player. Exceptional drive & commitment.

Capabilities: setting operational, commercial & financial strategy, developing company-wide operating models, achieving revenue/EBITDA targets, improving execution, boosting customer value & service delivery, driving process/system/tech efficiency, leveraging internal collaboration, reducing costs, and improving competitive positioning.

Select achievements:
► Professionalize customer experience and the overall value proposition – improve service delivery and increase satisfaction.
► Organizational hyper-growth and right-sizing, including geographic footprint and customer base expansion.
► Massive, rapid, and sustainable cost reduction.
► Commercial strategy and execution efforts leading to 10X revenue growth; NRR +100%. EBITDA targets achieved and surpassed.
► M&A due diligence, deal execution, post deal synergy realization.

Part of early team accountable for setting operations strategy, developing the company-wide operating model, achieving net revenue targets, improving execution, boosting customer value, driving process/system/tech efficiency, leveraging internal collaboration, and improving competitive positioning; from 0 to +120 department in less than 2 years. Deputy CEO.

All service delivery including Payroll, Benefits, Customer Success, HR Operations, People, Legal, plus Admin, IT Operations, Cyber Security, Operational Excellence; close cooperation with Product, Engineering, and Finance.

HR-tech, B2B, SaaS

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Anthony Boudreau

Erik Olsson

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