Crisp IM

Helping more than 700 000 companies around the world to make their customer relationship more human 💙

Growth Nantes

Building the first and only community dedicated to growth marketing in Nantes

Co-Founder

Jarvi

Growth Advisor & Investor

Beem Energy

Investor

Association WordPress Francophone (WPFR.net)

Board Member

Starton

Advisor

Looti

Operating angel

West Web Valley

West Web Valley is a VC fund and a startup accelerator located in Brest, in the west of France. As the accelerator manager, my goal is to bring operational and strategic support concerning all the aspect of growth. Furthermore, I bring startup knowledge to all the traditional companies that are looking to reinvent themselves.
Speaker for Bretagne Commerce International, which is an organization that helps companies to go abroad, I bring digital methodology on how companies can sell abroad thanks to the digital revolution.
Key Metrics for the last 6 months : 160 leads > 4500€ MRR > 45000 income.
You can find here my articles and conferences about few projects.

Growth Manager

West Web Festival

Inspired by the SXSW, i've helped to co-found the unique festival in France which enables people to enjoy Music, Business and digital, all in one.
2018 was the 5th edition and brought 1000 for 2 days and 25000 on live stream.

Co-founder

ZIP Agence digitale

Projet :
- Planning
- Définition des CCTP
- Accompagnement à la création de cahier des charges
- Définition & mise en place des roadmaps


Commercial :
- Gestion & animation d'un portefeuille de clients
- Rédaction de devis
- Réponse aux appels d'offres
- Défense d'appels d'offres

Webmarketing :
- Référencement naturel (On-site / Off-site)
- Référencement payant (Adwords & Shopping)
- Facebook Ads
- Programmatique (RTB)
- Community management
- A/B testing / Multivariate testing
- Landing Page 
- Growth Hacking

Formation :
- Formateur en web-analytics
- Formateur en référencement naturel
- Formateur en référencement payant

Web-Analytics :
- Analyse de cohortes
- Segmentation
- Variables personnalisées
- Dimensions personnalisées
- Attribution (Modèle last-clic, multi-touch, etc...)
- Calcul du R.O.I

Conférence :
- Voir support ci-dessous

E-commerce Project Manager / Business Devlopper & Head of Webmarketing

CMO at Crisp IM

Helping post-PMF SaaS Founders with low to no inbound marketing skills to scale their operations. Interested? Hit "follow me" button 🫶

Former developper, I've moved on to the "other side" while learning marketing and business in a French Business School.

Thanks to multi-disciplinary skills, I'm able to work on the whole customer lifecycle to build sustainable growth. 

Passioned for innovation and entrepreneurship, I'm helping SMBs to change the way they create multichannel customer support experiences with their users at Crisp, a leading solution in the customer support industry over the world.

Join me here too: https://twitter.com/Ant0ine_Gt

Antoine GORET

Catawiki

Customer Service Representative

Notion

[Volunteer program]

🔹 Working on creating templates and other ressources for the global Notion community.

🔹I'm the co-admin of the Notion en Français / Notion France community which is present on Discord - Facebook - Twitter - Youtube. I had the original idea in sept. 2020 and we launched the community in feb 2021

🔹 Co-created the Notion Portugal community (Discord, Twitter)

🔹 Started the Notion Advent Calendar in 2020, a communal Ambassadors project focusing on showcasing 25 exclusive templates & other resources made by Notion Ambassadors.

Ambassador

🔹Localisation of Notion's official templates (English ➡️ French).
🔹 Working on other localization projects, including Notion Café: Paris
🔹 Community templates approval

Localization (FR)

🔹 Managing the community on several platforms (Facebook, Twitter, Discord, Youtube)
🔹 Planning & hosting webinars & other online events
🔹 Planning & animating physical meetups
🔹 Assisting the marketing, comms/PR, partnerships, localization and support teams
🔹 Worked on the French language launch (beta program, community launch etc)

Local community lead (France)

Helped various clients, both B2B and B2C, of different industries by providing workspaces/workflows audits, custom training, coaching and creation/implementation of powerful, custom Notion workspaces for their needs.

Notion Consultant

Komuno

Mentoring Komuno's students (aspiring Community Builders) by sharing my own experience with community building.

Mentor

FREE NOW

- Offering support to passengers and drivers via email

Teleperformance Portugal

Offering technical support to clients of a renowned company offering online advertisement (SEA) solutions, among other products.

My daily tasks consists in (but are not limited to) :

- Troubleshooting technical issues related to either the account, the website, the campaign (or sub-levels of the campaign) of the customer contacting us.

- Providing account/campaigns optimisation tips.

- Responding in a timely manner to customer's queries on all channels (phone, chat, email)

- Escalating & routing to proper team if specific expertise is needed to resolve the issue.

- Participate in internal pilot projects

In more details, it includes :

- Initial campaign set up/creation
- Understand discrepancies in data
- Conversion tracking set up & troubleshooting
- Linking different accounts & products together
- Shopping Feed issues troubleshooting
- Policies enforcement
- Some light web development troubleshooting (security, pagespeed, indexation, robots.txt files, responsiveness)

Technical Support Technician

Parques de Sintra - Monte da Lua

Daily care of the horses and facilities of the Portuguese School of Equestrian Art, including : 

- Feeding
- Grooming
- Tacking
- Braiding
- Helping the vets and the blacksmiths
- Cleaning of the tack, facilities, tools
- Setting up props during the galas

Tratadora de cavalos - EPAE

Sitel

Helping clients of Airbnb with their technical or administrative issues (account, billing, reservations, trips-related issues)

- Mostly working for the French market, sometimes English-speaking markets too. Internal communication always done in English
- Inbound/outbound communications by phone, email, messages
- Troubleshooting
- Reporting of each case and action taken
- Follow-ups on cases

Customer Services Agent

Destination Hostels

After previously being a volunteer in their hostel group, I got the chance to intern for 5 weeks in their office to help their marketer with : 

- Social Media Management (Facebook, Instagram)
- Customer support on tourism-specific channels (Hostelworld, Booking.com, Tripadvisor)
- Light Graphic Design for their social media accounts & flyers
- Creation of a prototype of a brochure for their activities/services
-  Market Research (Hostels in Lisbon & nearby) 
- Analysis of the website, detecting pain-points in the UI, giving feedback to the webmaster (dev/design) & working together on a new design to drive more conversions

Marketing Assistant Intern

Groupe Chantelle

Initially, I was hired in August 2013 to cover the holidays of the 2 saleswomen that were taking care of Chantelle & Passionata stands within the Galeries Lafayette of Nice Massena.

Then, they would hire me from time to time to help with specific events (inventory, pre-sales and sales periods).

I was also hired to work in the nearby Galeries Lafayette (Cap3000) for the same brands, to help the other team with similar missions.

Then, a full-time position opened due to the addition of the brand "Chantal Thomass". I applied and luckily, I got the job !

During my time as a full-time salesperson for Groupe Chantelle, my missions consisted in : 

- Assisting all visitors of Galeries Lafayette if needed be
- Helping GL with their fidelization program by 'selling it' to the customers (free & paid options)
- Direct sales : strong expertise needed in bra-fitting, morphology types, clothing materials, fashion trends
- Handling payments
- Tracking of all sales + KPIs + reporting of the key numbers to our direct manager 
- Handle returns & exchanges
- Handle stock management, seasonal returns to warehouses
- Participate to seasonal trainings + annual seminar in the headquarters (Cachan)
- Following merchandising recs & applying them while still testing what was working best in terms of sales -> feedback to merchandising team
- Events promotion
- Direct customer service (solving issues, elevating them to the management when necessary, maximize client/visitor satisfaction)

Salesperson

Hi, I'm Camille - nice to meet you!

Feel free to invite me to your network if you think it's pertinent, I'm looking forward to meet you 👋

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🔗 Links
Website : https://camilleblanchod.com
Bluesky : https://bsky.app/profile/cblanchod.bsky.social

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↩️ Quick recap of the past 4 years

Discovered Notion - May 2020
Created a couple of Notion templates and started sharing them - mid 2020
Became a Notion ambassador - October 2020
Started offering Notion-related services - February 2021
Launched the Notion France community - January 2021
Launched the Notion Portugal community - early 2021
Worked with Notion as France Community Lead - october 2021 until April 2023
Started working with Notion's Localization team - April 2023 until now
Stopped offering Notion-related services: mid 2024
Starting a new job as CS representative @ Catawiki - Feb 2025

taplio

The Battle

Antoine GORET

Camille Blanchod

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