Crisp IM

Helping more than 700 000 companies around the world to make their customer relationship more human 💙

Growth Nantes

Building the first and only community dedicated to growth marketing in Nantes

Co-Founder

Jarvi

Growth Advisor & Investor

Beem Energy

Investor

Association WordPress Francophone (WPFR.net)

Board Member

Starton

Advisor

Looti

Operating angel

West Web Valley

West Web Valley is a VC fund and a startup accelerator located in Brest, in the west of France. As the accelerator manager, my goal is to bring operational and strategic support concerning all the aspect of growth. Furthermore, I bring startup knowledge to all the traditional companies that are looking to reinvent themselves.
Speaker for Bretagne Commerce International, which is an organization that helps companies to go abroad, I bring digital methodology on how companies can sell abroad thanks to the digital revolution.
Key Metrics for the last 6 months : 160 leads > 4500€ MRR > 45000 income.
You can find here my articles and conferences about few projects.

Growth Manager

West Web Festival

Inspired by the SXSW, i've helped to co-found the unique festival in France which enables people to enjoy Music, Business and digital, all in one.
2018 was the 5th edition and brought 1000 for 2 days and 25000 on live stream.

Co-founder

ZIP Agence digitale

Projet :
- Planning
- Définition des CCTP
- Accompagnement à la création de cahier des charges
- Définition & mise en place des roadmaps


Commercial :
- Gestion & animation d'un portefeuille de clients
- Rédaction de devis
- Réponse aux appels d'offres
- Défense d'appels d'offres

Webmarketing :
- Référencement naturel (On-site / Off-site)
- Référencement payant (Adwords & Shopping)
- Facebook Ads
- Programmatique (RTB)
- Community management
- A/B testing / Multivariate testing
- Landing Page 
- Growth Hacking

Formation :
- Formateur en web-analytics
- Formateur en référencement naturel
- Formateur en référencement payant

Web-Analytics :
- Analyse de cohortes
- Segmentation
- Variables personnalisées
- Dimensions personnalisées
- Attribution (Modèle last-clic, multi-touch, etc...)
- Calcul du R.O.I

Conférence :
- Voir support ci-dessous

E-commerce Project Manager / Business Devlopper & Head of Webmarketing

CMO at Crisp IM

Helping post-PMF SaaS Founders with low to no inbound marketing skills to scale their operations. Interested? Hit "follow me" button 🫶

Former developper, I've moved on to the "other side" while learning marketing and business in a French Business School.

Thanks to multi-disciplinary skills, I'm able to work on the whole customer lifecycle to build sustainable growth. 

Passioned for innovation and entrepreneurship, I'm helping SMBs to change the way they create multichannel customer support experiences with their users at Crisp, a leading solution in the customer support industry over the world.

Join me here too: https://twitter.com/Ant0ine_Gt

Antoine GORET

LHC International

• Deliver a smooth and valuable candidates (70%) & client's (30%) journey towards success.

△ Active Sourcing (LinkedIn, LinkedIn Recruiter, Xing, Stepstone..)
△ Candidate Interviews and coaching (online & face-to-face)
△ Acquisition of new clients & projects 
△ Networking
△ Bringing joy and comfort to colleagues by tastefully surprising them

Recruiting Consultant | Tech, Sales & Success 

Customer Alliance

[ After an internal restructuration, the role of Account Manager has been split up, and I joined the newly created Customer Success Management Team ]

 • Onboard & support customers in consulting, advising, & implementing touchpoints to increase client's satisfaction, customer/user experience & business revenue.

△ Onboard and engage customers through defined life cycle stages.
△ Retain and expand a portfolio worth of ~  1,5 Mo ARR  (Groups, single units & Partners)
△ Develop and maintain customer loyalty.
△ Discover, analyse & convert new business opportunities.
△ Accounting & Contracts (customers & partners).

Customer Success Manager

Team Leading & Account Management (5 team members)

△ Coaching & advising on client's strategies.
△ Pipeline management.
△ Knowledge and best practices sharing.
△ Escalation management.
△ Targets to reach (retention, Up-sell and Cross-sell opportunities).
△ Technical requests to solve.

Portfolio Management

△ Onboard and engage customers through life cycle stages.
△ Manage a portfolio of accounts with a focus on renewals, up-sells & cross-sell. 
△ Establish and strengthen key stakeholders' loyalty & relationship and be a trusted advisor and ambassador of change in the customers’ organization.
△ Platform's launch project management.
△ Client & partner's contract management.
△ Customer advocate by collaborating with Product, Development, Marketing &Sales teams.
△ Translating marketing/product content.
△ Events & fairs.

Team Lead & Account Manager/Customer Success Manager

• Pipeline & Portfolio Mangement

△ Onboard and engage customers through life cycle stages.
△ Manage a portfolio of accounts with a focus on renewals, up-sells & cross-sell.
△ Establish and strengthen key stakeholders' loyalty & relationship and be a trusted advisor and ambassador of change in the customers’ organization.
△ Assess client health and develop strategies to mitigate churn through data analysis.
△ Customer advocate by collaborating with Product, Development, Marketing & Sales teams.
△ Platform's launch project management.
△ Escalation management
△ 1st level Technical Support (APIs, Data discrepancy, UX modification, HTML)
△ Develop and enhance partnerships (PMS systems, webmasters, agencies).
△ Client & partner's contract management
△ Translating marketing/product content.
△ Events & fairs.

Account Manager/Customer Success Manager 

Sales Development Representative & Sales Manager 

△ Pipeline management.
△ Full sales cycle up to 30 Units (Hunting, cold outreach, product demo & deal closings).
△ Collaboration with Product, Development & Marketing teams.

Sales Manager

Restaurant Le Carré

Chef De Partie

LA TAVERNE DE LA MARINE

Chef de Partie - Pâtissier

I am a dedicated and versatile professional with a rich background in Account Management, Success Management, Sales, Recruiting and Team Leadership.
My journey has been anything but ordinary, with a culinary past that has added a unique flavor to my career.

In the world of Account Management & Customer Success Management I've spent 5 years building and nurturing valuable client relationships - SMB & Enterprise.
My role has allowed me to serve as a trusted partner, helping clients achieve their goals while driving business growth and mentoring team members.
Guiding my colleagues to success has been immensely rewarding, and I take pride in fostering a culture of collaboration and excellence.

Being hands-on and hard-working is one of the main aspect of my professional persona. Whether it's strategizing a new project, an upsell campaign or rolling up my sleeves to resolve technical issues, I'm not afraid to go the extra-mile to help colleagues and ensure success.

My expertise also extends to Recruiting and Client Acquisition, where I've helped individuals find their dream careers and expanded our client base through networking.

Beyond work, I cherish time with my family and friends, enjoying sports, cooking, and biking. I'm also passionate about learning, especially through science, history, and cosmology documentaries. Exploring the world of fine wines, especially those with a natural connection to nature, is another interest of mine.

taplio

The Battle

Antoine GORET

Maxime Abarnou

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