Valuable Recruitment

HR as a Service

We take full ownership of the whole HR processes, from the time you decide to hire, determine and define the role, to recruit, bring onboard, train, coach and monitor performance.
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Data and people driven, we know how to identify, analyze and report back to the business with intelligent insights, to drive engagement and performance across your company. We like to have fun so we use gamification to ensure an interactive experience. Also AI to automate doll and tedious, costly processes.

Managing Director

Çınar Food

End-to-end HR overhaul and recruitment for all 4 companies in the group.
Assisting the business leaders in their HR related decision making, consulting on best route to growth and people happiness.

HR Business Partner

Crownpeak

Recruitment for various roles across all business needs:
Scoping out role requirements and qualifications from hiring managers
Creating Job Descriptions and Adverts
Sourcing of candidates
Screening and profiling
Offering a stellar candidate experience throughout the process
Talent ownership of functions such as Delivery (which encompasses Project, Portfolio, IT, and Agile amongst others), Operations (Platform Service, Technical Operations, and Overseas), Finance, HR, Marketing, and more.

Crownpeak’s leading, enterprise digital experience platform (DXP) equips teams with the powerful tools they need to create inclusive, omnichannel experiences with speed and simplicity. Our suite of composable capabilities supports every stage of the customer journey. It includes best-of-breed hybrid headless CMS, content-driven commerce, AI-powered personalization and experience optimization, and digital quality & accessibility. Our unique, zero-infrastructure approach ensures the industry's fastest time-to-market - up to 80% faster than typical enterprise DXP.

Talent Partner

Managed IT Experts Ltd

End to end HR Services
Talent Acquisition
Induction 
Onboarding
Talent Management
Learning and Development 
Employee experience	
People analytics
Employee engagement programs, people recognition and rewards programs
Performance management and improvement

Human Resources Business Partner

SellerPlex

End to end Recruitment for all sorts of roles in digital & e-commerce.
Recruited and hired over 200 people for all partner companies.

Lead Recruiter

Lifestyle Perfected

Designing recruitment processes, sourcing, interviewing and shortlisting the best talent for internal and external stakeholders.

Loginworks Softwares Inc.

Complete HR overhaul, from strategy to implementation, from Talent Acquisition to Performance Management and Employee Engagement.

World Phoning Group Inc.

Business development, Project Management, Operating the business to successfully internalize the processes of its customers, in verticals such as e-commerce, telecom, IT&C, medical, logistics, advertising, real estate etc. 

✓  remodeled the company focus from small 1 person per project telemarketing projects, 15 staff in total and high attrition, to a longer-term client, inbound Customer Service approach, increasing the staff to 120 at its peak;
✓  implementing an Account Based Marketing strategy to acquiring new clients;
✓ auditing outsourcing requirements, creating and implementing customer journey maps, implementing and executing based on the mutual agreed plans and budgets;
✓  maximized revenue by 800% and turned the business from loss to a profitable company of 25% steady margin, across all projects;
✓  developing and coaching a stable and strong middle management team to support the operation, HR, Finance and Facilities;
✓  leading various teams in exceeding client-imposed targets, in different sites and various cultures, in over 30 different projects.


What started out as a very small, boutique size, startup mentality, grew into a mature and stable company, long term clients 4years +, turning it around from loss to 5 digits profits per year.

Turnaround operations person managing at the beginning a small group of 20 contact center staff.
Achievements:
✓ acquiring new clients and setting clear and reasonable expectations;
✓ project planning and executing, hiring, training, coaching and mentoring of staff, lowering the churn of staff by 40% in the first year;
✓ drafting procedures and guidelines for the company and each project individually;
✓ raising investments in order to improve the infrastructure, especially in IT and performance measuring tools, attendance;
✓ supervising all the projects directly, up to 10, with different scheduling, performance indicators and SLA’s, assisting the clients with telemarketing and telesales activities mostly;
✓ trained and managed multi-site teams in Romania and remotely in India, Philippines, Canada.

VP of Operations and Sales

WPG Racing Solutions SRL

European multi-award winning Contact Center, set out to provide worldwide contact center services to Formula 1™️ TV App, with chat, email and voice support to over 500 million fans in over 100 Countries. Lead role in incorporating the company, implementing and executing according to the SLA. 
Achievements: 
✓ contract compliance, client and vendor management within specific and strict terms; 
✓ setting up the operation, including but not limited to hiring up to 80 people between core staff, part timers and middle management, crafting company guidelines and regulations, process continuous improvement, defining KPIs.

Core Invest Health

Promoting the brand of the company and products to the pharmacists and MDs with the scope of increasing the company’s Business portfolio, negotiating commercial contracts, initiating and implementing commercial and marketing plans to lead to an improvement in profitability, Profit & Loss monitoring. 
Maintaining the commercial relationship with top distributors and key accounts.
The Sales strategy I developed lead to an increase in the number of clients and Sales, both in volume and value, as well as in the rate of profitability.The number of products in the portfolio grew to 100% more.

Area sales manager

Hi there,

I’m Mihai Arsene – Talent Partner & Founder at Valuable Recruitment. I connect ambitious companies with top talent in  everything Digital Marketing, Software Development and Engineering, and more recently in the realm of AI Automation & AI Agents.

I specialize in C-level and middle management recruitment for startups and scaling companies, especially those building the future with AI, automation tech, and digital innovation.

Whether you’re building an AI agent development team or expanding your commercial operations, I help you land the right talent faster, smarter, and with zero fluff.

What Makes Working With Me Different:
Topgrading Methodology
I streamline hiring decisions by up to 70% using Topgrading: evaluating Experience, Competency, Potential, and Culture Fit. My shortlists actually perform.

Global Reach, Boutique Care
Over 70 countries. 100% referrals. I’ve built Valuable Recruitment on relationships, not cold calls. Clients and candidates stay with me because I deliver.

Deep Understanding of AI & Tech Talent Needs
I’m diving deep into AI automation, LLMs, and agent development, so I can speak your language, not just screen CVs. I stay on top of tools, trends, and roles shaping the next wave of innovation.

Diverse Industry Roots
From pharma to BPOs to eCommerce, I’ve walked in the shoes of the people I place. My diverse background lets me match based on mindset, shared values, vision and mission.

Diversity & Inclusion Is a Must-Have
Great teams aren’t built by accident. I help companies craft inclusive hiring strategies that attract top-tier talent across backgrounds.

Let’s build your dream team together, starting with one great hire.
DM me to learn how I can help you recruit smarter in the AI era and beyond.

Mihai Arsene

Genpact

• Revising community management SOPs to ensure current best practices are implemented and maintained. 
• Ongoing community monitoring, engaging with the social community. 
• Drafting responses to community questions, in partnership with the PR team, Marketing team and internal stakeholders.
• Supporting the social employee advocacy program, including content coordination, participant engagement and measuring success.
• Supporting monthly social media planning

Community Manager

Freelance

• Developed relevant content, including text, images, videos, and graphics, tailored to the specific audience and goals of B2C customers. 
• Planned and scheduled posts across various social media platforms to ensure a consistent online presence.
• Monitored comments, messages, and mentions on social media accounts, and responded to inquiries, feedback, and comments from followers and customers.
• Analyzed social media performance data using specific tools to assess the effectiveness of campaigns in order to make data-driven decisions for improvement.

• Tools: Metricool, Radaar, Meta Business Suite, MailerLite, Canva, Photoshop, CapCut, Ahrefs, NeuronWriter, Keyword Revealer, Discord, Trello, Monday.com

Social Media Manager

• Moderating user-generated content on the company forum, ensuring adherence to community guidelines and fostering a positive online atmosphere.
• Proactively engaging with community members to address inquiries, and nurture a sense of belonging.
• Implementing welcome emails to onboard new community members and enhance their initial experience.
• Managing unresolved queries by tapping into the collective knowledge of experienced community members, fostering collaboration and problem-solving.
• Compiling comprehensive monthly insights reports enriched with analytics data and key forum developments
• Facilitating the moderation of product ideas, guiding constructive discussions, and leveraging user feedback

• Tools: Khoros Care

Community Moderator

Connect44

• Successfully coordinated essential resources involved in service restoration, minimizing downtime by 10% in 6 months.
• Led customer and internal meetings to address project issues, escalations, and improvement ideas.
• I proactively expanded existing documentation, resulting in a 30% increase in process efficiency and the creation of two new streamlined procedures for the Problem Management process.

Incident and Problem Manager with Spanish

Ericsson

• Ensured uninterrupted transmission by monitoring and quickly resolving technical glitches, achieving a 98% uptime rate.
• Conducted rigorous testing of new customer apps and streamlined procedures for new clients, resulting in a 30% reduction in onboarding time and enhanced customer satisfaction.

Broadcast and Media 1st Level Engineer

• Coordinated and trained a high-performing team of 10 service desk agents, achieving a 15% increase in customer satisfaction through effective training and daily operational management.
• Led two successful project on-boardings, meeting all project milestones on schedule, resulting in a 2-week reduction in project delivery time.
• Optimized documentation and workflow for the Service Desk team, resulting in a 20% boost in efficiency and an increase in service quality.

Service Desk Broadcasting Shift Leader

• Provided e-mail and phone support to Swiss telecom customers and local authorities from Switzerland, achieving a monthly 98% case resolution rate.
• Updated documentation after solving of new cases, resulting in a 20% increase in case resolution.

Lawful Interception Technician

As a Community Manager and Social Media freelancer with over four years of experience across various industries, I specialize in crafting and executing impactful social media and community management strategies that drive engagement, build vibrant communities, and enhance brand presence. My approach combines creativity with data-driven insights to deliver content that resonates with audiences and achieves business goals.

taplio

The Battle

Mihai Arsene

Andra F.

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