Valuable Recruitment

HR as a Service

We take full ownership of the whole HR processes, from the time you decide to hire, determine and define the role, to recruit, bring onboard, train, coach and monitor performance.
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Data and people driven, we know how to identify, analyze and report back to the business with intelligent insights, to drive engagement and performance across your company. We like to have fun so we use gamification to ensure an interactive experience. Also AI to automate doll and tedious, costly processes.

Managing Director

Çınar Food

End-to-end HR overhaul and recruitment for all 4 companies in the group.
Assisting the business leaders in their HR related decision making, consulting on best route to growth and people happiness.

HR Business Partner

Crownpeak

Recruitment for various roles across all business needs:
Scoping out role requirements and qualifications from hiring managers
Creating Job Descriptions and Adverts
Sourcing of candidates
Screening and profiling
Offering a stellar candidate experience throughout the process
Talent ownership of functions such as Delivery (which encompasses Project, Portfolio, IT, and Agile amongst others), Operations (Platform Service, Technical Operations, and Overseas), Finance, HR, Marketing, and more.

Crownpeak’s leading, enterprise digital experience platform (DXP) equips teams with the powerful tools they need to create inclusive, omnichannel experiences with speed and simplicity. Our suite of composable capabilities supports every stage of the customer journey. It includes best-of-breed hybrid headless CMS, content-driven commerce, AI-powered personalization and experience optimization, and digital quality & accessibility. Our unique, zero-infrastructure approach ensures the industry's fastest time-to-market - up to 80% faster than typical enterprise DXP.

Talent Partner

Managed IT Experts Ltd

End to end HR Services
Talent Acquisition
Induction 
Onboarding
Talent Management
Learning and Development 
Employee experience	
People analytics
Employee engagement programs, people recognition and rewards programs
Performance management and improvement

Human Resources Business Partner

SellerPlex

End to end Recruitment for all sorts of roles in digital & e-commerce.
Recruited and hired over 200 people for all partner companies.

Lead Recruiter

Lifestyle Perfected

Designing recruitment processes, sourcing, interviewing and shortlisting the best talent for internal and external stakeholders.

Loginworks Softwares Inc.

Complete HR overhaul, from strategy to implementation, from Talent Acquisition to Performance Management and Employee Engagement.

World Phoning Group Inc.

Business development, Project Management, Operating the business to successfully internalize the processes of its customers, in verticals such as e-commerce, telecom, IT&C, medical, logistics, advertising, real estate etc. 

✓  remodeled the company focus from small 1 person per project telemarketing projects, 15 staff in total and high attrition, to a longer-term client, inbound Customer Service approach, increasing the staff to 120 at its peak;
✓  implementing an Account Based Marketing strategy to acquiring new clients;
✓ auditing outsourcing requirements, creating and implementing customer journey maps, implementing and executing based on the mutual agreed plans and budgets;
✓  maximized revenue by 800% and turned the business from loss to a profitable company of 25% steady margin, across all projects;
✓  developing and coaching a stable and strong middle management team to support the operation, HR, Finance and Facilities;
✓  leading various teams in exceeding client-imposed targets, in different sites and various cultures, in over 30 different projects.


What started out as a very small, boutique size, startup mentality, grew into a mature and stable company, long term clients 4years +, turning it around from loss to 5 digits profits per year.

Turnaround operations person managing at the beginning a small group of 20 contact center staff.
Achievements:
✓ acquiring new clients and setting clear and reasonable expectations;
✓ project planning and executing, hiring, training, coaching and mentoring of staff, lowering the churn of staff by 40% in the first year;
✓ drafting procedures and guidelines for the company and each project individually;
✓ raising investments in order to improve the infrastructure, especially in IT and performance measuring tools, attendance;
✓ supervising all the projects directly, up to 10, with different scheduling, performance indicators and SLA’s, assisting the clients with telemarketing and telesales activities mostly;
✓ trained and managed multi-site teams in Romania and remotely in India, Philippines, Canada.

VP of Operations and Sales

WPG Racing Solutions SRL

European multi-award winning Contact Center, set out to provide worldwide contact center services to Formula 1™️ TV App, with chat, email and voice support to over 500 million fans in over 100 Countries. Lead role in incorporating the company, implementing and executing according to the SLA. 
Achievements: 
✓ contract compliance, client and vendor management within specific and strict terms; 
✓ setting up the operation, including but not limited to hiring up to 80 people between core staff, part timers and middle management, crafting company guidelines and regulations, process continuous improvement, defining KPIs.

Core Invest Health

Promoting the brand of the company and products to the pharmacists and MDs with the scope of increasing the company’s Business portfolio, negotiating commercial contracts, initiating and implementing commercial and marketing plans to lead to an improvement in profitability, Profit & Loss monitoring. 
Maintaining the commercial relationship with top distributors and key accounts.
The Sales strategy I developed lead to an increase in the number of clients and Sales, both in volume and value, as well as in the rate of profitability.The number of products in the portfolio grew to 100% more.

Area sales manager

Hi there,

I’m Mihai Arsene – Talent Partner & Founder at Valuable Recruitment. I connect ambitious companies with top talent in  everything Digital Marketing, Software Development and Engineering, and more recently in the realm of AI Automation & AI Agents.

I specialize in C-level and middle management recruitment for startups and scaling companies, especially those building the future with AI, automation tech, and digital innovation.

Whether you’re building an AI agent development team or expanding your commercial operations, I help you land the right talent faster, smarter, and with zero fluff.

What Makes Working With Me Different:
Topgrading Methodology
I streamline hiring decisions by up to 70% using Topgrading: evaluating Experience, Competency, Potential, and Culture Fit. My shortlists actually perform.

Global Reach, Boutique Care
Over 70 countries. 100% referrals. I’ve built Valuable Recruitment on relationships, not cold calls. Clients and candidates stay with me because I deliver.

Deep Understanding of AI & Tech Talent Needs
I’m diving deep into AI automation, LLMs, and agent development, so I can speak your language, not just screen CVs. I stay on top of tools, trends, and roles shaping the next wave of innovation.

Diverse Industry Roots
From pharma to BPOs to eCommerce, I’ve walked in the shoes of the people I place. My diverse background lets me match based on mindset, shared values, vision and mission.

Diversity & Inclusion Is a Must-Have
Great teams aren’t built by accident. I help companies craft inclusive hiring strategies that attract top-tier talent across backgrounds.

Let’s build your dream team together, starting with one great hire.
DM me to learn how I can help you recruit smarter in the AI era and beyond.

Mihai Arsene

Block Build Bor

- Foster cooperation with strategic partners, leveraging their expertise and resources to drive mutual success;
- Provide strategic leadership, overseeing operations and driving the vision of Block Build Bor in the blockchain and Web3 industry;
- Build and lead a high-performing team, fostering collaboration, innovation, and excellence;
- Successfully implement blockchain projects, ensuring adherence to best practices, timelines, and budgets;
- Advise clients on leveraging blockchain and Web3 solutions, nurturing relationships and driving transformation;

Doodle Applications

- Centralized management of all IT projects within an organization; 
- Responsible to establish and maintain standards and processes for managing IT projects, including setting guidelines for project initiation, planning, execution, monitoring and controlling, and closing. 
- Managing the resources needed to complete IT projects;
- Providing guidance and support to development teams, identifying and mitigating risks to project success, and ensuring that projects are delivered on time and within budget; 
- Aligning IT projects with the overall goals and objectives of the organization, and to ensure that the value of IT investments is maximized;

IT Project Manager

Ledger Lemur

- Process Management / Process Improvement Specialist – Responsible for designing, implementing, and improving business processes;
- IT Project Manager - Responsible for planning, coordinating, and overseeing the execution of IT projects;
- Blockchain Analyst / Architect - Integrating the blockchain system with existing systems and applications, staying up-to-date with developments in blockchain technology and identifying new opportunities for its use;
- RPA specialist - Analyzing business processes to identify opportunities for automation, Designing and implementing RPA solutions to automate repetitive, rule-based tasks;

Start-up Owner

NLB Komercijalna banka

- Continuous improvement of IT services;
- Assessment process and to ensure an adequate level of customer satisfaction;
- Coordination of IT operational support teams;
- Identification and escalation of incidents and changes requests related to the services in accordance with defined procedures;
- Establishment of Key Performance Indicators, conduction of the measurement, post implementation revision and verification of the changes;

Senior Associate for the Quality of IT Services 

- PMO in the process of integrating Komercijalna Banka and NLB;
- Management of IT services changes in the Information System;
- Quality control of services delivered based on SLA/OLA parameters;
- Implementation of the necessary measures and coordination of activities to ensure the smooth operation of IT services;
- Regular update of records on change requests, as well as incidents and configuration items associated with the change requests;

Information Technology Services Manager

Addiko Bank Srbija

- Support to the Bank's departments during the process of creation and optimization of the business processes; 
- Gathering and analysis of existing processes' performance (duration, quality, scope);
- Support to the team leaders in defining and leading projects, including creation and management of project documents, organization and lead of workshops, creation of periodical project status reports etc.
- Monitoring and reporting on projects' statuses (Project Portfolio Management) in accordance with the Group policies, superiors, Bank's boards and Group PMO;
- Coordination with IT Controlling and project team leaders aiming projects' costs planning, management and control;
- Planning of internal and vendors' capacity, and deliveries of the core and other systems' solutions, based on the compatibility and harmonization;
- Tracking progress in order to ensure deliveries in accordance with the schedule, within the budget and consistency with business requirements;
- Regular reporting on deliveries;

Senior Specialist for Business Process Management, Project Management and Release Management

- Capacity planning and delivery of core system solutions, based on the compatibility and harmonization; 
- Risk management and solving problems related to the volume, schedule and quality of deliveries;
- Tracking progress in order to ensure deliveries are on schedule, within the budget and consistent with business requirements;
- Coordination of IT resources needed for deliveries based on the backlog, current and new business requirements;
- Communicate key project plans, their obligations and changes;

Senior Specialist for Release Management

MD & Profy D.O.O.

- Enterprise Architect: Analysis and Design;
- Integration of business goals, data, information systems, IT infrastructure and business processes, in order to optimize the business in the partner companies;
- Implementation of the Integrated Process and Technology Framework;

IT Consultant

Competitiveness and Jobs Project

International Bank for Reconstruction and Development (IBRD) finance the Competitiveness and Jobs Project.
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- Development and monitoring of project Key Performance Indicators (KPIs), their hierarchy and annual targets;
- Support to the creation of the inter-ministerial policy planning, monitoring, and coordination (PPMC) framework;
- Oversee the results-based management (RBM) aspects, review RBM methods, carrying out training needs, designing RBM tools and advising RBM technical assistance; 
- Oversee and participate in the process of monitoring, reporting, and evaluation;
- Enable an efficient and effective system of incorporation of project's findings into the policy planning process of the participating ministries;
- Support to the development of the information system and integration of the reporting methodology of the Competitiveness and Jobs project with the information system (developed through Public Policy Secretariat and as a part of the e-Government);

Lead Results Based Management Expert

VEEDA - Private Sector Development Project

“Private Sector Development” - project financed by SDC (Swiss Agency for Development and Cooperation).
- Implementation of the Making Markets Work for Poor (M4P) methodology;
- Project development and design of market interventions targeting private sector development;
- Monitoring, results measurement, and evaluation;
- Risk analysis;
- Implementation of international standards, such as the Donor Committee for Enterprise Development (DCED) Standard;

Intervention Manager

“Private Sector Development” - project financed by SDC (Swiss Agency for Development and Cooperation)
- Market research and assessment;
- Facilitation of project interventions;
- Collection and analysis of primary data on outcomes;
- Contact with partners - SMEs;

Field Officer

World Bank Group

World Bank "Bor Regional Development Project”, Ministry of Economy and Regional Development
- Communication with stakeholders through the Steering Committee with representatives of line ministries, local authorities, private sector etc.);
- Coordination of remote teams – local implementation units in East Serbia;
- Coordination of activities under the Microfinance Program with the National Bank of Serbia, Opportunity Bank and ProCredit Bank;
- Coordination, planning and scheduling of activities within the Socio-Economic Component – Employment Support and Private Sector Development;
- Preparation of procurement documents (TORs, RFPs...), selection of contractors, negotiations and contract management;
- Support in preparation of the Procurement Plan and budgeting;

Senior Component Coordinator

Univerzitet Metropolitan

- Conducting lab and study groups;
- e-Learning - Development and publication of teaching materials; 
- Research and development (R&D);
- Member of the project team at the Metropolitan University assigned to model and redesign business processes in partner companies in Serbia – Analysis of AS-IS and development of TO-BE processes, optimization and improvement of business process;

Graduate Research And Teaching Assistant

I am a versatile professional with a multi-faceted background in Web3/Blockchain technology, Internet of Things (IoT), architecture, analysis, and Solidity development. Driven by a passion for cutting-edge technologies, I am dedicated to shaping the future by combining the potential of Web3 and IoT to create innovative and transformative solutions.

taplio

The Battle

Mihai Arsene

Miodrag Strak

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