Sift

Leading Partner Solutions & Success.

Sift is a leading provider of Digital Fraud Management solutions.  Understand your consumer behavior better through trillions of signals.  Make it easy for your good customers to purchase and pay - while frustrating fraudsters-  and watch your margins grow.

Accelerate your Growth with Trusted Customers that Convert.

Partnerships, Sales Engineering

Bolt

Bolt One Click Checkout offers the leading Shopper Experience from Account Creation to Order Payment.

We help merchants acquire new shoppers, retain existing shoppers, and grow revenue. Combine the industry’s easiest checkout, fraud detection that approves more good orders, and payment options for the way your shoppers want to pay.

Sales Engineering

Billtrust

Led Zero-to-One initiative and launched new product to market.
Founding PreSales, BDR, GTM, Post Sales PM, Education, Business Consultant for product line.

Billtrust is a leading provider of accounts receivable automation solutions. Digitize Your Processes to Realize Cash Faster. Make it easy for your customers to view and pay their invoices electronically, remove manual slowdowns and watch your cash flow accelerate.

Nasdaq: BTRS 2021.
Billtrust Acquired by EQT PE 2022.

Product Strategy, GTM

Led growth and expansion initiative accelerating shift from on-prem to cloud and managed services. 
Launched two new products based on the Eclipse Stardust BPM Engine (CARNOT and Infinity Process Platform).  

Created infrastructure sizing and commercial pricing models.  Developed outbound campaigns, messaging, blogs, and thought leadership webinars.

SunGard can assess and architect your future-state roadmap for highly available and connected infrastructure for the breadth of your application environment. We’ll develop a streamlined colocation and hybrid cloud strategy that embeds a high-performance network integration layer. We’ll ensure optimized application hosting, performance, cost, and scalability.

SunGard acquired by FIS 2015.

Product Management, Technical Consulting

SunGard - now part of FIS

Expanded remit with Product Management leadership.  Led adoption and migration plan for two acquisitions.  Launched program to accelerate new version adoption, driving down support cost and improving customer retention.  Led sales enablement programs including Total Cost of Ownership education series.

SunGard offers a leading liquidity and risk management solution for corporations, insurance companies and the public sector. The solution suite includes credit risk modeling, collections management, treasury risk analysis, cash management, and payments centralization and standardization.

PreSales and Product Management

Founding PreSales Player-Coach.  Launched first Solutions Consulting playbook and redefined buyer facing assets such as product demonstrations, presentations, RFI and RFP catalogue. Expanded sales engineering teams in USA, UK, France, and Benelux.

GETPAID is a fully integrated, web-based accounts receivable software solution that helps increase cash flow, mitigate risk and drive operational efficiencies.

The solution delivers full process automation, workflow and collaboration. Its machine learning capabilities and artificial intelligence (AI) engine creates a foundation for continuous improvement in working capital and cash flow. Choose from our flexible delivery options, including on-premises, SaaS and private cloud.

GETPAID acquired by SunGard 2005.

PreSales

🔴 You created a fast growth environment.  Early Stage, Growth, New Initiatives
🟡 You operate in FinTech driving Risk, Payments, Cash Flow, and Conversions
🟢 You need help right now turning curious buyers into raving fans
That’s where I come in. 👇

💸 Office of CFO, A/R, Order-to-Cash, Finance, Cash Flow
📈 Risk modeling and behavioral economics
🎛 Market Segmentation and GTM
🤝 Multicultural and International
🗣️ Public Speaking, Storytelling
🛠️ Mergers and Acquisitions
🧭 Deal Desk: CPQ, Billing
📢 B2B SaaS solutions
😍 Kindness is Key
🎉Let's GSD
🦻No egos

Posts are my point of view and may not represent anyone else's positions, strategies or opinions.

Arthur Hernandez

Acquia

Sr Regional Account Manager

Regional Account Manager

Accounts: 60+, ~$2.5M Portfolio
'21 Annual Renewal Rate: 76.44%
'21 Annual Upsell Attainment: 218.52%

- Previously mentioned AM role and responsibilities
- Interviewed and qualified candidates for the CAM team
- Onboarded and mentored new team members to learn and be successful in the AM role

Senior Customer Account Manager

Team Nominated MVP: Q2, Q3 ‘21

- Maintained account retention while providing outstanding customer service and developing trusted client relationships in NA
- Conducted regular wellness/strategy meetings with 60+ accounts to understand customer needs and ensure value attainment
- Identified new business opportunities and generated expansion revenue by mapping customer success objectives to solutions
- Owned and addressed “at risk” situations and acted as customer’s first point of escalation to mitigate issues cross-functionally
- Guided customers through product onboarding and enablement services
- Partnered with customers & MarComm to generate public facing client advocacy assets

Customer Account Manager

President's Club '19, Circle of Excellence '19
Top Performer: Q4 '19, Q1 '20, Q2 '20

- Previously mentioned BDR role and responsibilities
- Interviewed and qualified candidates for the BDR organization
- Onboarded, mentored and managed team of 7 BDRs at different stages of tenure to learn and succeed in the BDR role
- Sourced $9.82M of new business opportunities through outbound prospecting and lead qualification during tenure (135% attainment)

Sr. Business Development, LATAM

Top Performer:  Q1 '19, Q3 '19
Team Player Award:  Q1 '19

- Conducted high volume prospecting to educate prospects about open-source, digital transformation, and Acquia in the Latin America region
- Qualified lead and prospect needs to effectively map them to Acquia’s offerings
- Worked closely with Account Executives to implement prospecting strategy and process for Enterprise, Mid Market, Government, Non-Profit, and Higher Education organizations
- Developed regional, industry, and solution expertise
- Taught self to speak elementary Portuguese for prospecting in Brazil

Business Development, LATAM

Acquia is recognized as a Leader in Gartner's Magic Quadrant and Forrester's Wave for Content Management in 2019. We were also recognized as one of Forbes' Top 100 Most Promising Companies, #1 on Inc. 500's list of Top Software Vendors and voted #1 twice on Deloitte's Fast 500.

Top Performer: Q4 '18
Team Player Award: Q4 '18

Business Development Representative

Boston College

- Devised and led a bi-weekly swim training program for men and women, ages 18+, in recreational, intermediate, and competitive levels
- Provided group, semi-private, and private swim and water safety lessons for children ages 3-22; three days a week

Swim Instructor

The Reynolds and Reynolds Company

- Developed a working knowledge of the company’s Database Management Software, which is an integrated management application for the Accounting, Financing, Inventory, Parts, and Services aspects of car dealerships
- Communicated with and gathered qualitative information from dealership personnel to create and write detailed course manuals to enhance software training for clients; evaluated and edited each manual under a strict review process with supervisor
- Completed 53 course guides to be used by clients throughout the US, Canada, and Europe

Intern Social Chair
- Budgeted and organized multiple social and team-building events for 25+ interns over a three-month period

Software Education Intern

FMKP Waves Swim Team

- Motivated young children to excel at swimming all the while maintaining a positive and friendly atmosphere
- Led 130 children to a 3rd place finish at the end of season championship meet
- Organized pep-rallies with food and entertainment and coordinated the annual "Swim-A-Thon" to raise money for the L3 Foundation
- Instructed and motivated swimmers with little to no experience in the water to compete at the regional level
- Resolved conflicts between swimmers and managed behavior issues in accordance to regulations

taplio

The Battle

Arthur Hernandez

Fernando Saenz

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