Sift

Leading Partner Solutions & Success.

Sift is a leading provider of Digital Fraud Management solutions.  Understand your consumer behavior better through trillions of signals.  Make it easy for your good customers to purchase and pay - while frustrating fraudsters-  and watch your margins grow.

Accelerate your Growth with Trusted Customers that Convert.

Partnerships, Sales Engineering

Bolt

Bolt One Click Checkout offers the leading Shopper Experience from Account Creation to Order Payment.

We help merchants acquire new shoppers, retain existing shoppers, and grow revenue. Combine the industry’s easiest checkout, fraud detection that approves more good orders, and payment options for the way your shoppers want to pay.

Sales Engineering

Billtrust

Led Zero-to-One initiative and launched new product to market.
Founding PreSales, BDR, GTM, Post Sales PM, Education, Business Consultant for product line.

Billtrust is a leading provider of accounts receivable automation solutions. Digitize Your Processes to Realize Cash Faster. Make it easy for your customers to view and pay their invoices electronically, remove manual slowdowns and watch your cash flow accelerate.

Nasdaq: BTRS 2021.
Billtrust Acquired by EQT PE 2022.

Product Strategy, GTM

Led growth and expansion initiative accelerating shift from on-prem to cloud and managed services. 
Launched two new products based on the Eclipse Stardust BPM Engine (CARNOT and Infinity Process Platform).  

Created infrastructure sizing and commercial pricing models.  Developed outbound campaigns, messaging, blogs, and thought leadership webinars.

SunGard can assess and architect your future-state roadmap for highly available and connected infrastructure for the breadth of your application environment. We’ll develop a streamlined colocation and hybrid cloud strategy that embeds a high-performance network integration layer. We’ll ensure optimized application hosting, performance, cost, and scalability.

SunGard acquired by FIS 2015.

Product Management, Technical Consulting

SunGard - now part of FIS

Expanded remit with Product Management leadership.  Led adoption and migration plan for two acquisitions.  Launched program to accelerate new version adoption, driving down support cost and improving customer retention.  Led sales enablement programs including Total Cost of Ownership education series.

SunGard offers a leading liquidity and risk management solution for corporations, insurance companies and the public sector. The solution suite includes credit risk modeling, collections management, treasury risk analysis, cash management, and payments centralization and standardization.

PreSales and Product Management

Founding PreSales Player-Coach.  Launched first Solutions Consulting playbook and redefined buyer facing assets such as product demonstrations, presentations, RFI and RFP catalogue. Expanded sales engineering teams in USA, UK, France, and Benelux.

GETPAID is a fully integrated, web-based accounts receivable software solution that helps increase cash flow, mitigate risk and drive operational efficiencies.

The solution delivers full process automation, workflow and collaboration. Its machine learning capabilities and artificial intelligence (AI) engine creates a foundation for continuous improvement in working capital and cash flow. Choose from our flexible delivery options, including on-premises, SaaS and private cloud.

GETPAID acquired by SunGard 2005.

PreSales

🔴 You created a fast growth environment.  Early Stage, Growth, New Initiatives
🟡 You operate in FinTech driving Risk, Payments, Cash Flow, and Conversions
🟢 You need help right now turning curious buyers into raving fans
That’s where I come in. 👇

💸 Office of CFO, A/R, Order-to-Cash, Finance, Cash Flow
📈 Risk modeling and behavioral economics
🎛 Market Segmentation and GTM
🤝 Multicultural and International
🗣️ Public Speaking, Storytelling
🛠️ Mergers and Acquisitions
🧭 Deal Desk: CPQ, Billing
📢 B2B SaaS solutions
😍 Kindness is Key
🎉Let's GSD
🦻No egos

Posts are my point of view and may not represent anyone else's positions, strategies or opinions.

Arthur Hernandez

AlphaQ Venture Capital

Driving Fundraising Success | Investor Relations, Capital Formation & Growth Strategies for VCs

Capital Formation Advisor

Virgin Pulse

Overseeing day-to-day operational and account management activities for assigned accounts. Working directly with the Marketing team on developing promotions and competitions for each assigned account. Providing guidance and direction on the implementation process for assigned accounts. Manage a 7-figure budget.

I was hired to deliver the highest level of client satisfaction while maintaining annual contract renewal and growth. Creating reports and detailed analyses for the Account Management Director and VP of Account Management. Ensuring fulfillment of client contractual obligations, and relaying contract risks to the Virgin Pulse management team. 

Communicating product roadmap and engagement solutions to customers, reviewing each account, and developing strategic recommendations for client goals.

HIGHLIGHTS:

☑ Generated 6-figure revenues in 2022 through the successful renewal of client contracts, including upselling of product add-ons to an entire client population.

☑ Serve as a respected and trusted customer advocate within Virgin Pulse. Interact with internal departments to create and drive strategies that meet client requirements and enhance product offerings.

☑ Serve as the SME for the company’s Analytics tool and maintain internal client management tools.

Account Manager

Payten

• Lead sales process of solutions for assigned territory/accounts.
• Coordinating sales activities with service, product management, and technical team to identify opportunities, and design and deliver targeted customer-focused proposals.
• Ensure attainment of revenue and associated targets for the assigned territory (clients).
• Plan and execute presales and sales process (prepare proposals, presentations, cost/benefit analysis…).
• Developing strong relationships with the customer leading to a deep understanding of their products and long-term business strategies.
• Focus on customer needs to expand and grow relationships. Build strong client relationships at the highest possible levels in his accounts.
• Drive customer and partner satisfaction through understanding customer needs, providing responsive service to customer issues, and integrating partners into the sales process to deliver customized solutions.
• Drive visibility within own accounts, and create a measurable impact on the customer’s overall strategy and expectations.
• Prepare sales review content and present it during review meetings with Group Sales Management.
• Maintain data in the CRM system and the integrity of CRM information to provide a realistic picture allowing making decisions about resources and investments.
• Identification and qualification of product and solution opportunities within managed accounts.
• Provide necessary sales support during the post-sales period.

AgentLocator

Product Owner

• Generating sales among client accounts, including up-sales and cross-selling.
• Operates as the point of contact for assigned customers.
• Acquiring a thorough understanding of key customer needs and requirements.
• Organizing necessary depts. to make sure clients receive requested products and services in a timely fashion.
• Developing trust relationships with a portfolio of major clients to ensure continued business cooperation.
• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.

Key Account Manager

• Conduct client needs analyses.
• Develop and launch ongoing client training plans.
• Document project details including scope, budget, timeline, and updates.
• Manage training projects through design, development, approvals, and final delivery, ensuring projects are delivered on budget and on time.
• Design and build training materials including new resources, existing resource management, and client customization.
• Assess the impact of training on employee performance, product usage and client goals.
• Gather feedback from participants after each session.
• Gather feedback from clients after the completion of each training engagement.
• Analyze operational and experience data to identify opportunities to improve current training, develop new training to satisfy unfulfilled needs, and create additional value.

Training Coordinator

• Understand and predict the needs of the team and the clients.
• Running KPIs for the team.
• Prioritise projects according to customers’ needs.
• Help with planning and execution of most valuable projects.

Technical Lead

• Telling users how to perform the recommended steps to solve their problems.
• Fixing computer equipment or devices.
• Reporting on what problems users have most often.
• Monitoring customer situation requests and resolutions.

Customer relations and support services

EBRD

• Assisting wherever necessary in any areas of logistics as required.

Logistics Assistant

Bridging boundaries international

Project Coordinator

Dedicated to propelling success in the dynamic world of venture capital, I fulfill the role of Customer Success Manager at AQVC Discovery Platform. Proficient in analyzing fund performance and devising customized marketing strategies. My commitment extends to guiding our clients through their entire journey, both on and off the platform, with a specialization in enhancing VC Funds' fundraising endeavors and strategies through tech enablement. Additionally, I streamline deal flow for investors entering the VC Funds investing landscape, tailoring strategies to align with their distinctive goals.

taplio

The Battle

Arthur Hernandez

Temim Tabakovic

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