People & Culture related Consulting for organisations.
Coaching: Work to help clients especially top performers across mindset, career and leadership verticals based on need. Enable them to harness their potential by providing the right tools & techniques and support them as a performance coach.

Mindset, Career & Leadership Coach for High Performing Executives

Traders Central

Traders Central is a fast growing remote-first Fin-tech startup based in Canada. 
Key responsibilities include developing best in class people processes across talent attraction, development  & employee engagement including coaching employees and managers and employee engagement surveys for identifying action areas for improvement regularly.

People and Culture Consultant

Virtual Internships

Virtual Internships is a global leading Edtech startup connecting companies and interns around the world through remote internships. Virtual Internships was featured on BBC and won Top 100 Euro Edtech Start-up. We partner with universities and foundations that are doing their best to help their students to enhance global employability.

Company Placement Manager

Eurofins

Key responsibilities: Overseeing overall HR function for the India & Middle East region including recruitment, compensation & benefits, organisation policies in line with local laws, optimize organisation design and building a performance driven culture.

Director HR-India & Middle East

Godrej Consumer Products Limited

As Business HR led people agenda for India Marketing and Global functions : Global Design,Innovation,Exports, Communication Design &  Research & Development (R&D).

Responsibilities included providing overall leadership, coaching and guidance by partnering in areas of  talent acquisition, engagement, career development, succession planning, retention, training, leadership development, compensation, and benefits. Coaching business leaders and functional heads on people management, motivating and engaging teams.

Key projects : Streamline and revamp talent acquisition practices for the partnering functions and strategies for attracting and hiring niche skills including launching campus program for Graduate trainees, Marketing & Quality organisation restructuring ; design & roll out of functional competencies for Marketing organisation & career development plan/ programs ; developed technical career path and competency framework for R&D.

Senior HR Business Partner

HR Business Partner for Global Exports, SAARC countries & Centre of Expertise for Management Trainee Program and Great place to Work Practices & Audit. Responsibilities included Internal Employee Engagement surveys and external Best Employer Surveys (Aon Hewitt Best Employer, Great Place to Work survey) across India & SAARC supported by team of 3 team members. Led HR for SAARC countries and led setting up practices for Hiring, resourcing, organisation development and optimize structure based on business priorities and plans.
Achievements: 
SAARC employee engagement score moved from 50% in 2014 to 91% score in 2016
Developed innovative and insight led practices for Campus program (NPS of 81%) a
GCPL featured in Aon Best Employer Study as one of the best employers in the country

Deputy General Manager-HR

Colgate Palmolive

Key Projects: Led Pan Asia Talent Development projects including conceptualisation, design and implementation of Asia Early in Career Leadership Program Design ; Roll out of EVP survey and  facilitate EVP development for Asia subsidiaries ; Developed scope and draft design for Asia Learning Academy.

Assistant Manager- Human Resources

Led Sales HR for West India, responsible for end to end HR processes for Sales team. Key responsibilities included: Talent Acquisition, Manpower planning, On boarding for faster productivity & designing HR policies & processes for the Sales Team

Key projects: Development Sales Graduate program for effective onboarding of sales interns. Design & implementation of Sales training program for merchandisers.

Sales HR Manager-West India

Led Training & Development (Functional & behavioural), Employee Relations & Engagement, Performance Management & Change Management for the Factory consisting of 350 associates (Blue & White collared employees)

Key project:· Launched and Implemented Revised Performance Management System for Associates by applying Change Management Principles·

Area Leader-Training & Development

One year rotation program across Sales, Operations, Sales HR, Manufacturing and Corporate HR.

Achievements
Won YCMAD Award (Chairman’s You Can Make a Difference Award) twice in the first year which is the highest award at country level

Business Leadership Associate (Human Resources)

Ashlesha is a People & Culture specialist as well as a  mindset, career & leadership coach based in Vienna, Austria. A Psychology enthusiast, she has more than 12 yrs of corporate experience at various levels in the field of Human Resources. She has experience working in large multinational organisations and startups across geographies in Asia & Europe. Passionate Human Resource professional with 12+ years of overall HR experience & 8+ years of experience in multinational FMCG organisations such as Colgate- Palmolive & Godrej Consumer Products limited across countries leading teams in person & virtually. Adept in strategy and implementation of best practices across people processes as an HR business partner. Skilled in employee engagement, performance management, recruitment, compensation & benefit, succession planning processes in line with organisation objectives. 
She thrives in co-creating, driving and delivering the talent agenda in complete sync with the business needs and reality.

She holds  Masters degree in Human Resource Management from Tata Institute of Social Sciences & a Post Graduate diploma in General Management from University of California, USA (UCLA) where she studied with some of the best minds in the continent.

Ashlesha Jain

US CLOUD

Technical Account Manager

Techncical Account Manager

Clarus Group

Service Management Lead

Moore Computing, LLP

Provide technical project structuring, budgeting, deadlines, & client facing service management. 
Drive customer success through streamlined processes, training, innovative resource allocation, & improved internal logistics with an emphasis on efficiency as well as customer success.

Technical Project Manager

Technical Account Manager 

Mid America Logistics

Information Technology Manager

Helping Hands IT

It's time to move forward, do something that actually helps people and provides results above just dollars.  we're here to help.
Helping St. Louis Non-Profits navigate their MSP contracts to prevent wasted dollars for unnecessary hardware & services that only line the pockets of various Managed Services Providers.

Volunteer VCIO/Business Consulting

Datotel

Work with the Account Management team to provide clients with a proactive, budgeted, consultant based approach to their IT goals & challenges.
Develop & implement onsite inspections & environment reviews for existing clients.
Develop strategic vendor partnerships to onboard new solutions & services to address various client requests.
Source new products & solutions for various client environments.
Develop End Point reporting for the Account Management team with the goal of providing clients with a proactive & managed approach to their environmental life cycling & fiscal IT budgeting.
Provide mid to high level technical process training to the Service Desk staff.
Implement new IT Partnerships specific to email & web security.
Provide on-site security presentations for multiple clients.
Develop product & service quotes for customers utilizing the Salesforce CRM platform.
Develop client facing, professional service scopes for contracts, quotes, & renewals without guidance or management involvement.
Solely revamp the quoting, documentation, & consulting process for the company.

Sales Engineer

Assist in the development of a POD Service model.
Work directly with clients & technicians to schedule remote or onsite work.
Act as a single point of contact for clients, technicians, & account managers for all service related incidents.
Provide monthly service metrics & SLA reports to account management for presentation to required customers.
Act as a mentor & point of escalation for service desk technicians.

Service Coordinator

Provide 1st line of customer support for a wide range of client environments & issues.
Assist with onsite projects including Exchange, Office 365, Office Moves, & ISP cutovers.
Provide guidance & training to Service Desk technicians.
Advise on current documentation & project implementation processes.

Senior Service Desk Engineer

MB Technology Solutions

Responsible for the overall execution & delivery of quality service to all customers. 
Develop technical training, vendor management protocols, & customer facing communication processes. 
Review, correct, & provide guidance for all technical, non-technical staff members. 
Directly handle customer service issues, questions, or concerns, both internally & externally.
Work with Project Coordinator to effectively assign & schedule appropriate resources for on the fly assignments.
Consistently drive company metrics around billable goals & all technical employee utilization with positive results.
Oversee all outstanding & aged customer support requests for timely resolution.
Develop high end service level metrics for top tier clients to ensure timely & accurate service delivery.
Work directly with Technical Account Managers & Client Account Managers to address customer technology needs or questions. 
Provide internal IT support for business critical accounting & procurement systems.

Information Technology Services Manager

Design, implement, & train a help desk from the ground up.
Interview for new technical personnel & develop training procedures.
Develop technical operational procedures, Interview, hire, & train all Service Desk / Field Technicians. 
Provide reporting on utilization, ticket times, & service delivery directly to the CEO/President. 
Assist in the training & implementation of an IT Director Position. 
Create & enforce ticket metrics based on contract & SLA agreements specific to each customer.

Service Desk Manager

Provide Remote & on-site support for a wide variety of client environments. 
Provide Support for the following Microsoft products: Server 2003, 2008, 2008 R2, 2012 R2, Exchange 2010, Essentials 2012, SBS 2003-2008, XP, Vista, Windows 7, Windows 8, Windows 8.1, Office 2000-2019, Sharepoint, Lync for Business, Office 365, Security Essentials, & Active Sync
Work with all manner of software, hardware, & web vendors for upgrades, implementation, & issue resolution.
Develop internal training manuals for backup review, documentation, & remediation.
Develop & train time entry & ticketing procedures utilizing the Autotask ticketing CRM solution.
Assist with the development & training of the Technical Account Manager role.
Provide 100% of all IT services, solutions, as well as consult for long term technology objectives.
Maintain a 92% to 98% utilization per fiscal year.
Provide 24/7 On Call support with an average of 1 week per month.
Assist in the design, development, & implementation of a managed services platform with full end point management.

Network Engineer

A proven, results driven leader with a strong background in Customer Service, IT infrastructure Management, Project Management, IT Business Development, VCIO, & Technical Client Services. 
24+ years providing top notch Customer Service across multiple industries has taught me the value of relationship building & the personal integrity it takes to maintain relationships with the goal being Customer Success.
“Put your customers 1st, you will always make money. Put your money 1st, you will always lose customers.”

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Ashlesha Jain

Randy Everett

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